Focused Insights For SAP Solution Manager - Assets.dm.ux .

Focused Insights for SAP Solution ManagerКонстантин Вертманн, SAP8 апреля 2020PUBLIC

AgendaOverview Functional scope DemoMore information Usage rights New functionality and improvements Available information resources 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2

Overview

ApproachFocused Insights is a Focused Solution: Turnkey solution based onSAP Solution Manager.Focused Insights is an add-on installed on top of SAP SolutionManager.Focused Insights is available to all ger/focused-solutions.html 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC4

GoalFocused InsightsSAP solution management reporting for all IT usersSAP IT services & solution performance optimizationOperations and Control Center platformSAP Solution ManagerSAP solution management platformDerive maximum value from your SAP solution 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC5

ContentPlatform for SAP IT services & solution optimizationPre-packaged SAP UI5 content based on SAPBest PracticesPre-defined catalog of indicators for SAP ITmanagement based on SAP Solution Manager 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICDashboard ModelsDashboards Indicators6

Key featuresPlatform for SAP IT services & solution optimization Access to all indicators in form of statuses, trends, historyand compliance view Dynamic analysis with rolling period Cross-reporting for build and run use cases for IT andBusiness for operators, key users, SAP basis, servicemanager and CIO 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC7

Use CasesAs a CIO, you need to give to your IT organization full visibility, control and transparency overall the components contributing to the performance of your SAP vernance Align IT organization with corporatestrategy Align business and IT organizations Measure service performance andprogresses Communicate on organization’s strategicobjectives Control solution status and trend againstthe forecasts Comply with service level agreements Monitor and identify early good and badtrends Optimize the usage of resourcesDashboards for executivesDashboards for managers 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICOperation Design custom specialized views Build hierarchies and aggregatedindicators Jump-in to integrated SAP SolutionManager expert toolsDashboards for experts8

SAP Focused Insights is packaged as Dashboards ModelsPre-defined template corresponding to a best practice use-caseAggregationMonthlyApplication gend:Service gyCustomerService ProviderOperationRolesOperators L1, L2 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP BasisOperation ManagerService ManagerProgram Manager9

Operation DashboardAggregationMonthlyApplication PerformanceWeeklyReadinessStrategicOptimalsupport withalerts consoleTacticalDailyLegend:Service gyCustomerService ProviderOperationRolesOperators L1, L2 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP BasisOperation ManagerService ManagerProgram Manager10

Operation DashboardWith the Operation dashboard, you can detect and solve alerts to track issues as they occur.With the alert console of Focused Insights, your team knows the current situation of your SAPenvironment.Your first and second level support organization can operate your solution with insight into theroot cause of issues and the ability to drill down into the problem. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC11

Control Center DashboardAggregationMonthlyWeeklyProactive monitoringwith SAP BasisDashboardsApplication ervice gyCustomerService ProviderOperationRolesOperators L1, L2 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP BasisOperation ManagerService ManagerProgram Manager12

Control Center DashboardWith the growingcomplexity of the IT stackin today’s environment,SAP Basis organizationneed to proactively detectissues before they occur. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICThrough Control Centerdashboards, you can view inreal-time the key areas ofyour SAP environment withmultiple indicators correlatedin single views for earlydetection of top offenders.The capacity to detectissues at early stage is agame changer in improvingusers experience.13

Service Level DashboardAggregationMonthlyProvide excellencein service level ofSAP IT organizationApplication gend:Service gyCustomerService ProviderOperationRolesOperators L1, L2 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP BasisOperation ManagerService ManagerProgram Manager14

Service Level DashboardSetting objectives and monitoring targetachievements allow High-performing SAP ITservices to report on the value they provide tothe business.With Service Level dashboards, building and maintaining a service level report is an easy task that SAPservice manager could realize in a few clicks.Based on the full range of SAP IT and business indicators, your teams have a centralized managementconsole to design, build, and monitor service agreements for SAP Solutions. It combines automation andflexibility to measure and manage your levels of service in a consistent automated manner. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC15

Tactical DashboardAggregationMonthlyApplication rvice LevelReportingLegend:Manage SAPSolution capacityand ustomerService ProviderOperationRolesOperators L1, L2 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP BasisOperation ManagerService ManagerProgram Manager16

Tactical DashboardThe performance of your SAPsolution relies on capacity andhealth indicators like workload,volume, capacity, resourcesutilization To optimize the capacity of your SAP environment you need to visualize those key elements in away that will help you to improve your application performance. With real-time indicators visualization, Tactical dashboards help you to quickly identify issues. At the same time, through historical views, you can determine trends and perform detailed andpredictive analysis. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC17

Readiness DashboardAggregationMonthlyApplication ntrol the progressand the deliveryquality of your keyprojectsService tStrategyCustomerService ProviderOperationRolesOperators L1, L2 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP BasisOperation ManagerService ManagerProgram Manager18

Readiness DashboardThe Readiness Dashboard provides you with a simple and fast way to track the progress of yourprojects.Without a meaningful way to monitor the progress of your projects, performance isn’t always easy tomeasure.By defining milestones and associating targets to your main indicators, project managers can leadtheir teams to higher standards, greater quality and successful projects. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC19

Implement continuousimprovement withstrategic scorecardsStrategic DashboardAggregationMonthlyApplication gend:Service gyCustomerService ProviderOperationRolesOperators L1, L2 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP BasisOperation ManagerService ManagerProgram Manager20

Strategic DashboardWith Focused Insights, you can monitorprogress of your IT organization withintuitive performance scorecards.Being able to measure your performance over long period of time helps you to put in place effectivecontinuous improvement processes.It easy to keep your strategic plans on track. You can improve visibility and collaboration with asingle source of data and prioritize and focus resources towards your business objectives. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC21

Application Performance DashboardAggregationMonthlyImprove Business Continuitywith the SolutionPerformance DashboardApplication gend:Service gyCustomerService ProviderOperationRolesOperators L1, L2 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP BasisOperation ManagerService ManagerProgram Manager22

Application Performance DashboardThe performance of your SAP Solutionis a measure of the results achievedby your core business processes.Detecting and solving abnormal situations degrading the overall performance of your solution isnot enough when you want to lead high-performing SAP IT services.You need to be able to track high level incidents and alerts over a long period of time.With Application Performance dashboards, you can monitor the compliance of the continuity ofyour core processes. This is a key feature to ensure a high level of satisfaction of your end-users. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC23

Demo

More information

As of 2020, the usage rights of SAPSolution Manager include SAP FocusedBuild and Insights – no additional costs!Focused Run remains on SAP price list and SAP Store. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC26

2020: New & existing customersNo auto-renewals of existingcustomer subscriptions 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICLicenses cannot be purchasedvia the SAP Store anymoreCustomers receiveFocused Insights andFocused Build functionalityas part of theirmaintenance contract.27

Usage rights for Focused Insights for SAP Solution ManagerAs of 2020: Customers get the usage rights for Focused Build and FocusedInsights for SAP Solution Manager without additional cost. SAP Premium Engagement customers no longer have to book aservice to obtain the usage rights for Focused Build and FocusedInsights for SAP Solution Manager. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC28

Focused Insights for SAP Solution Manager: SP5 HighlightsDataAccessMore Data sourcesConfigurationVisualizationData Visualization extensionFaster Content creation ATC Time Dimension Shift Option Documentation Training ABAP Table Bubble Chart Support Cookbooks trouble-shooting MAI Metrics Variants support Dynamic Table sort & Filtering Gadget Calculation Navigation improvements Time Dimension LinkDetailed Information: for-sap-solution-manager-7.2-sp05/ 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC29

How to get started with Focused Insights for SAP Solution ManagerMedia CenterYou are searching demo or trainingmaterial for Focused Build andFocused Insights functionalitiesand roles? Navigate through a virtual demo environment atyour own pace Discover new functionality ofSAP Solution Manager 7.2Internet Demo SystemPrivate Cloud SystemYou want to play with a preconfigured public demo system?You want to experience SAP SolutionManager in private cloud? Use the Internet Demo System to play with SAPprovided data on a pre-configured public demosystem in the Internet Use SAP Cloud Appliance Library (SAP CAL), apre-configured private demo system in the cloud Experience a fully-configured SAP SolutionManager 7.2 including Focused Build andFocused Insights Test the content activation before executing theupgrade to 7.2 Prepare and explore the transition to SAP S/4HANAand transfer results to your SAP Solution Manager Practice when and as often as you want Understand how SAP Solution Manager 7.2interacts with SAP S/4HANA Free unlimited trial with no additional costs Free unlimited trial with no additional costs Get a 30-day free trial. In addition, you need a cloudprovider account (Amazon Web Services (AWS) orMicrosoft Azure) Regular system refresh, system governed by SAP No system refresh, system governed by yourself 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC30