Invites Applications For ADMINISTRATIVE SERVICES

The County of Santa ClaraInvites applications forADMINISTRATIVE SERVICES MANAGER - IIICUSTODY HEALTH SERVICESAn Executive Leadership Career OpportunityityMISSION OF CUSTODY HEALTH SERVICESCustody Health Services seeks to reduce inappropriate readmission rates for juvenile and adult populationsand improve timely access to services as part of its top priority goals for Better Care, Better Service andBetter Health efforts.The overall mission of the Custody Health Services Department is to promote racial equity in health caredelivery to strengthen healthcare’s role in undoing systems of oppression particularly with at-risk, culturallydiverse populations, including people of color and others who have been historically underserved,marginalized, and adversely affected by persistent poverty and inequality. The success of the Departmentwill be measured by the elimination of patient grievances related to disparities in health and health carethat disproportionately affect and impact ethnic and racial groups of patients.

THE HEALTH SYSTEMThe County of Santa Clara Health System, is an integrated health agency for the County. The Health System is comprisedof the departments of Behavioral Health, Public Health, Community Health Services, Valley Health Plan, Custody Health,and Valley Medical Center a large teaching hospital. The Health System recently acquired O’Connor Hospital, and St. LouiseHospital in South County, as well as a comprehensive network of clinics and ambulatory care services throughout theCounty. The Health System has a total budget of 3.8 billion & employs a staff of 9,460 FTE’s and is committed to providingleadership in developing and promoting a healthy community through a planned, integrated health system offeringprevention, education and care treatment, and recovery programs to all residents of the County of Santa Clara, regardlessof ability to pay. The Health System provides a wide range of primary and specialty health services and oversees publicprograms for the health and well-being of County communities. The integrated health system has developed a strategicroad map, commonly known as “Better Health for All,” to guide the implementation and change process to succeed inpost-national health reform. The strategic road map outlines core objectives called “Triple Aim Plus,” and the expectedoutcomes to better serve County residents. To learn more about the County of Santa Clara Health Systemt, CLICK HERETYPICAL TASKS Plans, organizes, directs, and evaluates theorganization, management, and coordinationof the central administrative function of acomprehensive county-wide, behavioral healthservice delivery system.Assist in establishing and maintaining goals,objectives and plans for carrying out functionsof the Department consistent with County andSanta Clara Valley Health and Hospital Systemgoals and community needs. Provides guidance and direction to improvethe understanding by staff of program andadministrative policies and procedures. Develops and implements systems thatpromote an organizational culture of learning,quality improvement and accountability. Assists in the determination of budgetaryrequirements to include forecasting theneeds for staffing, equipment, materials andsupplies and monitoring divisions to ensurethe accomplishments of objectives within theestablished budget.Directs the development and maintenance ofpolicies and procedures and ensures adequatecontrols and reporting systems are establishedand maintained for the effective administration and implementation of services.Manage the central administrative function ofthe department in the absence of the Director ofCustody Health and Custody Behavioral Health Services. Ensures continuity of care across departmentaloperational units including programdevelopment and system planning. Selects, supervises, and evaluates the work ofsubordinate managerial, clinical, and technicalstaff and conducts staff performance reviewsand evaluations to ensure performance inmeeting program and individual goals andobjectives.Researches, prepares, and interpretsadministrative, clinical, financial, and technicalreports and prepares written responses, asnecessary.Serves as liaison with State and Federal agencies,County agencies, boards, and commissions. Establishes effective working relationships withdiverse stakeholders and community members,including mental health and substance useclients/consumers, families, contractedcommunity-based organizations, and othercommunity partners. Maintains effective communication and workingrelationships in a diverse work force andcommunity.

DESIRABLE CHARACTERISTICS Must have excellent interpersonal skills and empathy towardsincarcerated patients, as well as have excellent communication skills,critical thinking skills, the ability to handle stressful situations with thecapacity to function independently, have varied clinical experience,and the ability to document meticulously.Must have excellent process improvement skills and able tounderstand cross-clinical functions and departmental integration ofservices.Knowledge of practice management components, particularly in costconstrained environments.Ability to work with various personnel and stakeholders and relatewell to people from diverse ethnic and cultural backgrounds, as well ashave a passion for working with at-risk, culturally diverse populationsand see things through an Equity Lens.Basic understanding of information technology and ability to organize,analyze and synthesize complex data from various sources.Knowledge of: Modern management concepts in a complex multidisciplinary healthcare delivery system;Laws, rules, regulations, and standards pertaining to health careadministration in a correctional setting.Fiscal management practicesPrinciples, practices, and trends of organizational leadershipCost and data management systems associated with patient care andevaluation of health.CHALLENGES AND OPPORTUNITIES Organizational Restructure PlanTwo Federal Consent Decrees / Jail Remedial Plan / Jail ReformCost Containment and Structural DeficitsEmployee Engagement and Team – BuildingImplementation Whole Person Care Model and industry standardsTOP 5 KEY RESPONSIBILITIES1. Mitigating the impact of COVID-19 pandemic in congregate care anddevelop strategies for the resumption of services post COVID-19.2. Outcomes driven key performance indicators measuring quality ofpatient care and patient safety.3. Enhancing the capacities of the full continuum of patient care throughan integrated healthcare delivery system4. Data governance and data accountability and transparency: Datadriven performance dashboards for transparent and accountabledecision-making5. Able to adapt process improvement in accordance with organizationobjectives to include experience. Good working knowledge of SixSigma Lean processes and concepts is highly desirable.

ORGANIZATIONAL CHARTCOUNTY OF SANTA CLARA CUSTODY HEALTH SERVICESCustodyHealth Services DepartmentORGANIZATIONAL CHART - PROPOSEDDIR, CUSTODY HLTH & CUSTODYBEHAVIORAL HLTHEUREKA DAYE, PhD., MPH, MA, CCHPADMIN SVCS MANAGER IIIVACANTADMIN SVCSMANAGER II1.0 FTEANALYST TEAM3.0 FTEADMINISTRATIVEASSISTANT3.0 FTEMEDICAL UNITCLERK18.5 FTEJANITOR11.0 FTECHIEF OF MENTAL HEALTHVACANTPROG MGR III3.0 FTESENIORPSYCHOLOGIST2.0 FTEPROGRAM MGR II4.0 FTEPSYCHOLOGIST7.5 FTEBEHAVIORAL HLTHCLINICIANS40.6 FTECOMMUNITYWORKER1.0 FTEDIVISION SERVICE CHIEFOF PSYCHIATRYVACANTHLTH CARE SERVICE LINE DIRVACANTNURSE MANAGERJUVENILE SVCS1.0 FTENURSE MANAGERMAIN JAIL1.0 FTEASSISTANT NURSEMANAGER1.0 FTEMEDICAL SOCIALWORKER1.0 FTECLINICAL NURSE11.2 FTENURSE MANAGERELMWOOD1.0 FTENURSE MANAGERADULT CUSTODYMENTAL HEALTH1.0 FTEADMINISTRATIVENURSE II2.0 FTEINFECTIONCONTROL NURSE1.0 FTEADMINISTRATIVENURSE II3.0 FTECLINICAL NURSE29.0 FTEHEALTH CAREPROGRAMANALYST1.0 FTELICENSEDVOCATIONALNURSE2.0 FTECLINICAL NURSE/PSYCH NURSE59.9 FTELICENSEDVOCATIONALNURSE10.5 FTEMEDICAL UNITCLERK2.5 FTELICENSEDVOCATIONALNURSE4.0 FTEMEDICALASSISTANT9.0 FTECHIEF OF QUALITYMANAGEMENTVACANTADMIN NURSE IIINFORMATICS MANAGER1.0 FTEPSYCHIATRIST13.0 FTEQI COORDINATORNURSING1.0 FTECLINICALNURSE III1.0 FTENURSEPRACTITIONER6.8 FTEQI COORDINATORBEHAVIORAL HLTH2.0 FTEPSYCHIATRICNURSE II1.0 FTEHEALTH CAREPROG ANALYST1.0 FTESTAFF DEVELOPER2.0 FTEIT BUSINESSINTELLIGENCEANALYST2.0 FTESENIOR MENTALHEALTH PROGSPECIALIST1.0 FTEMED SOC WRKRMED ASSTTHERAPY PROG(MAT)1.0 FTEPSYCHIATRICTECHNICIAN2.0 FTEMEDICALASSISTANT4.0 FTEHOSPITALSERVICESASSISTANT7.5 FTETO LEARN MORE AND TO APPLY FOR THIS POSITIONCLICK HERECHS Org Chart – Proposed FY 21 Mid‐YearRev 1/21/21 lcOr visit: www.sccjobs.org/ExecRecruitment

ABOUT THE COUNTYSanta Clara County, sometimes referred to as “Silicon Valley,” isunique for its geographic attractiveness and social diversity. Withits numerous natural amenities and one of the highest standards ofliving in the country, it has long been considered one of the bestareas in the United States to live and work.The County’s population of is 1.92 million the largest in NorthernCalifornia, one of the State’s most heterogeneous, rich in ethnicand cultural diversity, and enjoys access to all of the attractionsof the San Francisco Bay Area. The elected Board of Supervisorsestablish policies to address issues that affect the day-to-dayoperation of County government and is responsible for an annualoperating and capital improvement budget of more than 9 billion.It adopts ordinances that affect unincorporated communities andoversees the budget. The County operates under a “charter” formof government, which gives the County substantial responsibilityand authority. Under this charter, the Board appoints a CountyExecutive to administer County Government. Santa Clara Countyis the third largest employer in Silicon Valley with approximately22,000 employees.Santa Clara County is made up of people from diverse cultures,nationalities, and racial groups. Over 100 languages and dialectsspoken. A large percentage of the population in the County was bornoutside of the United States.DIVERSE WORKFORCEMuch like the communities it serves, the County of Santa Clara’sworkforce is also highly diverse, with an ethnic distribution thatclosely approximates that of the county as a whole. Additionally,the County’s workforce is widely distributed across age groups,with employees ranging from 18 to 80. This wide range provides theCounty with diverse perspectives and allows for better representationacross the many generations we ive Hawaiian or Pacific IslanderAmerican Indian or Alaska NativeBlackNative Hawaiian or Pacific IslanderAmerican Indian or Alaska NativeReference: US CensusCLICK HERETO LEARN MORE ABOUT OURSERVICE-ORIENTED WORKFORCECLICK HERERESOURCESSanta Clara County Website www.sccgov.orgSan Jose Neighborhoods www.sanjose.org/neighborhoodsHousing www.sccaor.com/housing-statsSchools publicschooldirectory.sccoe.orgSan Jose Convention and Visitors Bureau www.sanjose.orgSanta Clara County Parks www.parkhere.orgThe County’s diverse workforce is a product of intention, derived fromthe Board of Supervisors’ Policy on Diversity, with a commitment tovaluing that diversity through fair representation and treatment ofall groups.We believe that a diverse workforce provides advantages both internally, in termsof the human resources potential offered by a variety of diverse perspectives,and externally, in increasing the County’s ability to respond to an equally diversecommunity.--Santa Clara County Board of Supervisors, Policy on Diversity