LAWN AND GARDEN MAINTENANCE WORKER

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POSITION DESCRIPTIONLAWN AND GARDEN MAINTENANCE WORKERPosition TitleLawn and GardenMaintenance WorkerEmployment InstrumentADSSI EmployeeCollective Agreement2009Functional AreaCustomer ServiceFinancial delegationIn accordance withdelegations policies, dayto-day consumables andequipment servicingOrganisationalContextADSSI Limited trading as Adssi HomeLiving Australia is a not for profit organisationthat provides practical HomeLiving services that promote choice, lifestyle andindependence. Our primary purpose is to make a difference in the lives ofpeople in our community, particularly the frail aged, people living with disabilitiesand dementia, their carers and others who may be disadvantaged.OrganisationalRelationshipsPosition reports to: Team Leader – Business OperationsPositions supervised by this position: Work experience trainee, volunteer, assistantKey Relationships/Interactions:The position works closely and collaboratively with the Team Leader – BusinessOperations and possible future gardening assistants.Position SummaryThe Lawn and Garden Maintenance Worker is responsible for providing aneffective lawn and garden maintenance service to both funded andcommercial clients.Qualifications andExperience Certificate II, III or IV in Horticulture with a minimum of 12 months experiencemaintaining gardens A demonstrated energetic and enthusiastic approach to building a business Physically fit, energetic and able to work outdoors in hot and cold conditions Flexible to work around adverse weather and to work extra hours whererequired Demonstrated plant identification knowledge Ability to complete risk assessments and work to safe work method statements Ability to quote on jobs Pest and disease control experience Demonstrated experience using self-propelled mowers, brush cutters, blowers,edgers, small chainsaws and hedge trimmers safely in a commercialenvironment Demonstrated light home maintenance experience Current drivers license and ability to reverse a trailer safely and competently1 Page

Personal QualitiesRequiredCompetencies Ability to work alone and unsupervised Self starter Ability to lead a small team if required Well presented Solution-focused style and approach Strong work ethic, integrity and stakeholder focus Strong customer service and satisfaction focus Commitment to innovation and continuous improvement Sound understanding and practical application of contemporary gardenmaintenance practice Outstanding interpersonal, verbal and written communication skills High level IT skills and ability to use a smart phone and tablet to send andreceive emails and enter data Ability to manage a vehicle GPS device; downloads and business trip loggingKey Responsibility AreasVision, Purpose andValues Actively develop and promote the desired organisational culture by ensuringall interactions, documentation and communications align with and supportthe organisation’s vision, purpose and valuesSummary The role requires the ability to plan own activities and work schedule incollaboration with the Customer Service department. Flexibility is required to plan to work outdoors early in the morning and later inthe day with a mid-day break to avoid high UV exposure Adverse weather such as rain may require that the work is spread over a 60hour fortnight in an irregular pattern Selling extra services to clients is an essential component of this role alongwith quotingDuties will include, but are not limited to:Gardening General garden maintenance in clients’ homes and at Adssi HomeLivingAustralia Mulching Lawn mowing and edging Pest and weed control Pruning and hedging Garden tidies and rubbish removal Routine equipment maintenance2 Page

MaintenanceCompliance andcontinuous qualityimprovementWork Health Safetyand the environment(WHS&E) General maintenance in clients’ homes and at Adssi HomeLiving Australia Assist the Building Services trades Window cleaning Routine maintenance High pressure cleaning Painting Replacing light globes Moving furniture and equipment Ad hoc maintenance and repairs as required Collaborate in the setting of KPIs for the position Meet all agreed KPIs Foster a working environment that values best practice and continuousquality improvement Ensure quality performance in all service delivery by participating in qualityaudit procedures such as spot checks and client feedback processes Participate in the complaints, compliments and feedback process to ensuretimely resolution and contribution to continuous quality improvement Contribute to the review, analysis and improvement of the team Ensure the secure storage of client records to protect confidentiality Ensure that the gardening staff is engaged and productive through thecompletion of 11 (pro rata) support meetings with individual team membersas well as an annual round up meeting Comply with the Work Health Safety Act and Codes of Practice Ensure that relevant Safe Work Method Statements and Material Safety DataSheets are kept up-to-date Take care of self and others Participate in the Adssi HomeLiving Australia rehabilitation program Ensure that incidents, accidents and hazards are identified, recorded andmanaged in accordance with established policies and procedures3 Page

OrganisationalcultureAdssi HomeLiving Australia’s culture is based on the following:Core values:Good GovernanceClient FocusQuality FocusProfessional ConductResults DrivenConsultativeSupport ccountabilityIndependenceEngagementGoal focusedInnovationSupportiveLife balanceFunIt is the expectation that all staff and volunteers uphold these values and arecommitted to the organisation’s vision and purpose.Vision:To make a difference in the lives of people in our communityPurpose:By providing practical HomeLiving services that promote choice,lifestyle and independenceEnvironmental commitment:Adssi HomeLiving Australia is committed to developing and implementingpractices for controlling our impact on the environment, conserving andenhancing our use of resources and managing waste.SIGNATURES/ /Lawn and Garden Maintenance Worker/ /Team Leader – Business Operations4 Page

KEY PERFORMANCE INDICATORSPerformance levels definedExceeded (E)Performance exceeds expected outcomesMet (M)Performance against objective is in line expected outcomesPartially Met(PM)Performance against objectives partially meets expected outcomes.Not Met (NM)Performance against objectives is well below expected outcomes and requires immediate intervention to correctgaps in individual performanceCore TopicKey ObjectivePerformance indicatorsPerformance LevelSpecific, Measurable, Attainable, Relevant,TimelyNMWHS1. Ensure a safe andhealthy workplace 100% of incident investigationrecommendations are implementedwithin the specified time frame 100% of hazards rectified within thespecified time frame 100% of accidents are reported toline manager within 1 business day ofthe event 100% of hazards are reported to linemanager within 5 working days for aminor hazard; or 48 hours for a serioushazardPM5 PageMEManager’s Comments

Core TopicKey ObjectivePerformance IndicatorsPerformance LevelSpecific, Measurable, Attainable, Relevant,TimelyNMQualityCore Topic1. Ensure that work isperformed to therequired standard Improve efficiencies by reviewingown and team KPIs annually2. Safety Records All relevant Safe Work MethodStatements are read and signed byself and team. All Material Safety Data Sheets areread and signed by self and team. 100% of relevant Safe Work MethodStatements and Material Safety DataSheets are reviewed annually.Key ObjectivePerformance IndicatorsPMMEPerformance LevelSpecific, Measurable, Attainable, Relevant,TimelyNMOperations1. The lawn andgarden service iseconomically viable 85% of work is billable to clients Client surveys indicate 100%satisfaction rate2. Equipment is 100%operational Vehicles, trailer and equipment isserviced to manufacturersspecifications and timetable so as toreduce down time as much aspossible Vehicles, trailer and equipment arekept secure and clean at all timesPM6 PageMLine Manager’sCommentsELine Manager’sComments

The achievement of the Key Objectives and Performance Indicators within this plan will form part of the performance managementof the individual and will be reviewed in the specified timeframe.Line Manager’s SignatureDateEmployee signatureDate7 Page

POSITION DESCRIPTION LAWN AND GARDEN MAINTENANCE WORKER Position Title Lawn and Garden Maintenance Worker Employment Instrument ADSSI Employee Collective Agreement 2009 Functional Area Customer Service Financial delegation In accordance with delegations policies, day-to-day c

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