How To Get Help From SAP Regarding SAP BPC
How-to GuideSAP CPMHow To get help fromSAP regardingSAP BPCVersion 1.00 – 15th of September 2008Applicable Releases:SAP BPC 5.1, 7.0 M, 7.0 NW
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1 ScenarioYou need help regarding SAP BPC, but you don’t know where to find the necessaryinformation or how to contact SAP. This How-to guide introduces the different SAPportals and gives you a step-by-step approach for solving problems.2 IntroductionSome of the former OutlookSoft customers have problems with understanding theprocesses at SAP. Due to the fact, that SAP is significantly bigger than OutlookSoft hasbeen, the processes have to serve many more customers. That’s why the processesmay seem more complex at first. However, you will get help from SAP fast andeffectively, if you choose the right tools to get help.-1-
3 The Step By Step SolutionHere, the most important websites of the SAP customer services are introduced. Youcan access them with an SAP Service User. You should have received this Service Userafter signing the software contract.3.1 How to Download Software1. The most important SAP customerportal is the SAP ServiceMarketplace(http://service.sap.com). Here, youcanDownload SoftwareDownload GuidesGet help in case you have foundproduct errorsGet information regarding trainingAnd find links to other SAP portals.2. Download software:Click on Software Download or usethe direct link(http://service.sap.com/swdc):The SAP BPC software can be foundunder Installations and Upgrades /Entry by application group / SAPApplication Components / SAP BPCfor [Microsoft SAP NetWeaver]The support packages and patchesregarding BPC can be found underSupport Packages and Patches /Archive for Support Packages andPatches / Entry by Application Group/ SAP Application Components / SAPBPC for [Microsoft SAP NetWeaver]-2-
3.2 How to Get Help3. Download Guides:Click on Download / Installation andUpgrades / Entry by ApplicationGroup / SAP ApplicationComponents / BPC for [Microsoft SAP NetWeaver] or use the c) to find Guides regardingInstallation, Upgrade, Backup andthe Usage of SAP BPC.4. Get help on Help-Portal (1st step):First entry page for help is the SAPHelp-Portal on help.sap.com. At firstyou should click on “SAP BusinessUser” and after that on “SAPBusiness Planning andConsolidation”. On the right you areable to find an overview ofinformation regarding the actualversions of SAP BPC.5. Get help on Software DeveloperNetwork (2nd step):On the SAP Software DeveloperNetwork (SDN: http://sdn.sap.com)you can find with the direct linkhttps://www.sdn.sap.com/irj/sdn/bpxepm and a click on BusinessPlanning and Consolidationinformation which is published bySAP experts. Searching for “how tobpc” gives you a list of valuable Howto guides regarding SAP BPC, e.g. astep-by-step manual how to installSAP BPC in a 2-tier-multi-serverenvironment.-3-
6. Get help with SAP Notes (3rdstep):In case of errors, the first place tolook for help is the SAP NotesSearch(http://service.sap.com/notes). Hereyou can enter 1-3 key words and theapplication areaCPM-BPC* to search for notesregarding your SAP BPC problem.Besides, you get actual informationregarding the installation of thesoftware and additional servicepackages.7. Get help regarding product errors(4th step):If you do not find a helpful answer inthe notes and you are probablyfacing a product error, you can openan SAP support ticket(http://service.sap.com/message).SAP support will ask you to providedetailed information of your problemand will send you suggestions tosolve the problem. Please, monitorthe ticket, e.g. by mail notificationand answer the questions as soonas possible to speed up the tickethandling.8. Get help from SAP ConsultingIf you need individual help, e.g. in animplementation project, onsite orremote, you can ask for a (paid)SAP Consultant, either from apartner company or from SAPConsulting(http://service.sap.com/consult).-4-
www.sdn.sap.com/irj/sdn/bpx-cpm
the Usage of SAP BPC. 4. Get help on Help-Portal (1st step): First entry page for help is the SAP Help-Portal on help.sap.com. At first you should click on “SAP Business User” and after that on “SAP Business Planning and Consolidation”. On the right you are able to find an overview of information rega
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