RightFax - Deciphering The Resulting Status Codes In RightFax

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RightFax - Deciphering the Resulting Status Codes in RightFaxTechnical Article applies to:RightFax[ General 7.x or Earlier 8.0 8.5 8.7 9.0 9.3 9.4 10.0 ]Summary:RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a faxtransmission may have failed, the fax history includes status codes that offer concise information. ThisKnowledge Base article helps to decipher these Resulting status codes.Error Message:Solution:Often, with failed faxes, information on the failure can be found in the transmission record for the fax.Resulting Status Codes:RightFax shows the line status and the fax status for T.30 (PSTN) and T.38 (FOIP) fax transmissions. Thesestatus messages can be useful in analyzing fax errors and in helping to determine the nature of a failure (toassist with issue resolution).However, these status messages, in conjunction with troubleshooting the telephony integration, can beuseful in determining the nature of failures. As the success or failure of a fax transmission is entirelydependent on the telephony transport being used, these status messages can help to determine theunderlying deficiency in end-to-end communication and can be used effectively to isolate an issue whencombined with further troubleshooting and error reporting in the telephony network itself.Interpreting the Resulting Status Codes:The fax history shows a Resulting fax status code. Both the first and second sets of numbers are gatheredby the Brooktrout API to report on the call progress (reflected in the first set of numbers before thesemi-colon) and the fax progress (reflected in the second set of numbers after the semi-colon).A failure to send a fax using the server computer’s telephony integration can be generally classified into oneof these two categories.Call Setup FailuresCall setup failures occur when a call cannot be successfully placed to a dialed number. The first set ofnumbers can be helpful in determining call setup failures. This is especially true with Analog, Analog DID,BRI, and T1 integrations. For FoIP (either TR1034 ethernet enabled fax boards or SR140 “Boardless” faxboards), the Wireshark Network capture utility is considerably more useful for troubleshooting call setuperrors. See Knowledge Base article 16225488 for more information on gathering a Wireshark sapi.dll?func ll&objId 16225488&objAction ArticleView

First Set of Numbers – Call Progress StatusThe first set of numbers represents the RightFax call status and the call line status. The first number istypically zero ("0") and means that the call was placed. The second number can be found in Table 1 below.Second Set of Numbers – Fax Progress Status(This is generally where transmission failures are reflected.)Transmission errors occur when a call is successfully placed from the fax server to the end point fax device(or from an end point sending device to the fax server), but the overall quality of the connection between thetwo end points is insufficient to convey the fax data effectively to or from the remote device.The second set of numbers in the Resulting status code reflects the outcome of the fax transmission. Thisinformation does not yield any data about why a fax failed (that is, it does not indicate the specific reasonwhy the communication between the two end points was unsuccessful). However, it does show whathappened at the time that the fax failed.For example, a Resulting status code of "0/339; 4/75" indicates that a DCN message was received from theremote device (a DCN is the signal sent from a t.30 device that states “I’m disconnecting”). This informationindicates that the remote side terminated the call, but it does not indicate specifically why the remote sideterminated the call. Therefore, since this information does not explain why the remote device terminated thecall, it is more useful for identifying a behavior pattern, rather than for explaining the failure of an isolatedfax call.Table 1: RightFax Call Line StatusRightFax Call Line StatusMessage in HistoryStatus in Faxutil or Webutil258Dial Er: no dial toneError: No Dial Tone259Dial Er: no loop currentError: Phoneline Problem260Dial Er: local in useError: Line in Use301Normal BusyError: Busy302Normal BusyError: Busy303Fast BusyError: Busy304Recall Dial ToneError: Phoneline Problem305Confirmation toneError: Unknown Error306PulseError: Unknown Error308Ringing DetectedError: No Answer309Double Ringing DetectedError: No Answer316Answer (probably human)Error: Human Answered317Answered, quiet followedError: Human Answered318Dial tone after dialingError: Phoneline Problem324Silence, no signal or CNGError: Phoneline Problem325Ringing, no answerError: No Answer326Group 2 Fax MachineError: G2 Fax Machine327Special Info ToneError: Phoneline Problem328Dead line (after dialing)Error: Human Answered329Vacant tone (invalid phone num?)Error: Phoneline Problem

330Reorder tone (PBX/Carrier failure)Error: Busy331No circuit tone (dead line?)Error: Phoneline Problem332CNG fax tone detectedError: Unknown Error333Remote off-hookError: Unknown Error334Special CPError: Unknown Error339Answer Tone DetectedSuccessTable 2: Dialogic Status TypesCall StatusDialogic Call StatusDescription0BT STATUS OKNormal return2BT STATUS ERRORError return3BT STATUS ERROR DIALDialing error4BT STATUS ERROR HANGUPHangup error5BT STATUS USER TERMINATEDUser function caused termination6BT STATUS TIMEOUTTimeout occurred7BT STATUS ALERTAlert occurredTable 3: Dialogic Return Codes from the Dialogic API Version 6.3Dialogic CodeValueCodeDescriptionBT STATUS ERROR2/0APIERR UNCLASSIFIEDNo further infoprovided.BT STATUS ERROR2/1APIERR FILEIOFile I/O erroroccurred.BT STATUS ERROR2/2APIERR FILEFORMATBad file format.BT STATUS ERROR2/3APIERR BOARDCAPABILITYHardware or firmwaredoes not supportcapability.BT STATUS ERROR2/4APIERR NOTCONNECTEDChannel not in properstate.BT STATUS ERROR2/5APIERR BADPARAMETERBad parameter valueused.BT STATUS ERROR2/6APIERR MEMORYMemory allocationerror.BT STATUS ERROR2/7APIERR BADSTATEThe channel is not ina required state.BT STATUS ERROR2/8APIERR TOOSOONDialing wasattempted too soon.BT STATUS ERROR2/9APIERR BUSYResource busy.

BT STATUS ERROR2/10APIERR DRV OPEN ERRORDriver open callfailed, invalid channelor driver not correctlyinstalled.BT STATUS ERROR2/11APIERR DRV IOCTL ERRORDriver call failed.BT STATUS ERROR2/12APIERR VERSIONIncompatible driverversion.BT STATUS ERROR2/13APIERR INVALID PORTInvalid port; faxinitprobably not runcorrectly.BT STATUS ERROR2/14APIERR RINGINGRinging during dialingattempt.BT STATUS ERROR2/15APIERR INFOPKT NESTINGIndir infopkt nestinglevel too deep.BT STATUS ERROR2/16APIERR MAX TAGSMaximum number ofTIFF tags exceeded.BT STATUS ERROR2/17APIERR LOCK FAILEDAn attempt to gain alock failed.BT STATUS ERROR2/18APIERR INSUFF BUFFERBuffer size too smallto receive data.BT STATUS ERROR2/19APIERR INVALID DEST ADDRDestination addressnot found or invalid.BT STATUS ERROR2/20APIERR PACKET CREATIONPacket or commandcreation error.BT STATUS ERROR2/21APIERR PACKET PARSEPacket or commandparse error.BT STATUS ERROR2/22APIERR PACKET SENDPacket send error.BT STATUS ERROR2/23APIERR PACKET RECEIVEPacket receive error.BT STATUS ERROR2/24APIERR DATADATA encounteredduring commandprocessing.BT STATUS ERROR2/25APIERR INVAL BOARD PARAMInvalid parametervalues received fromfirmware.BT STATUS ERROR2/26APIERR FIRMWARE ERR DETECTEDFirmware detected anerror.BT STATUS ERROR2/27APIERR MODULE REMOVEDModule was removed.BT STATUS ERROR2/28APIERR BOARD NO RESPONSEBoard not responding.BT STATUS ERROR2/29APIERR ASYNC LP ERRAsync lp value error.BT STATUS ERROR2/30APIERR ASYNC CONTEXT ERRAsync context error.BT STATUS ERROR2/31APIERR DRV RESOURCESDriver out ofresources.BT STATUS ERROR2/32APIERR MODULE RESET FAILUREModule reset failure.BT STATUS ERROR2/33APIERR MODULE I20 FAILUREModule I20 enablefailure.

BT STATUS ERROR2/34APIERR MODULE CONFIG TIMEOUTNo valid response formodule configuration.BT STATUS ERROR DIAL3/257DIAL OKDialing completedsuccessfully.BT STATUS ERROR DIAL3/258DIAL NO DIAL TONENo dial tone detected.BT STATUS ERROR DIAL3/259DIAL NO LOOP CURNo loop currentdetected.BT STATUS ERROR DIAL3/260DIAL LOCAL IN USELocal phone in usesuccessfully.BT STATUS ERROR DIAL3/261DIAL TRUNK BUSYBusy trunk linedetected.BT STATUS ERROR DIAL3/265DIAL SLOT BUSYT1 time slot busy.BT STATUS ERROR DIAL3/266DIAL CALL COLLISIONRinging detectedduring dialing.BT STATUS ERROR DIAL3/267DIAL NO WINK2nd or later winkmissing for FeatureGroup D.BT STATUS ERROR HANGUP4/0HNG NORMAL XMITNormal and properend of connection.BT STATUS ERROR HANGUP4/1HNG RNG DETRing detected withouta successfulhandshake.BT STATUS ERROR HANGUP4/2HNG ABORTCall Aborted.BT STATUS ERROR HANGUP4/3HNG NO LOOP CURRENTNo loop current orA/B signaling bits.BT STATUS ERROR HANGUP4/4HNG ISDN DISCONNECTISDN disconnection.BT STATUS ERROR HANGUP4/11HNG T1 TIMEOUTNo answer, T.30 T1timeout.BT STATUS ERROR HANGUP4/20HNG XMITB TIMEOUTUnspecified transmitPhase B error.BT STATUS ERROR HANGUP4/21HNG XMITB NORMRemote cannotreceive or send.BT STATUS ERROR HANGUP4/22HNG XMITB MISCCOMREC error, PhaseB transmit.BT STATUS ERROR HANGUP4/23HNG XMITB COMREC VCNRCOMREC invalidcommand received.BT STATUS ERROR HANGUP4/24HNG XMITB SERSPREC error.BT STATUS ERROR HANGUP4/25HNG XMITB DCS FTCDCS send three timeswithout response.BT STATUS ERROR HANGUP4/26HNG XMITB DIS FTCDIS/DTC receivedthree times; DCS notrecognized.BT STATUS ERROR HANGUP4/27HNG XMITB TRAINFAILFailure to train.BT STATUS ERROR HANGUP4/28HNG XMITB RSPREC VCNRRSPREC invalidresponse received.

BT STATUS ERROR HANGUP4/29HNG XMITB COMREC DCNDCN (fax disconnectmessage) received inCOMREC.BT STATUS ERROR HANGUP4/30HNG XMITB RSPREC DCNDCN received inRSPREC.BT STATUS ERROR HANGUP4/33HNG PHASEB INCOMPAT FMTIncompatible faxformats, for example,a page widthmismatch.BT STATUS ERROR HANGUP4/34HNG XMITB INVAL DMACNTInvalid DMA countspecified fortransmitter.BT STATUS ERROR HANGUP4/35HNG XMITB FTM NOECMBinary File Transferspecified, but ECMnot enabled ontransmitter.BT STATUS ERROR HANGUP4/36HNG XMITB INCMP FTMBinary File Transfermode specified, butnot supported byreceiver.BT STATUS ERROR HANGUP4/40HNG XMITD RR NORESNo response to RRafter three tries.BT STATUS ERROR HANGUP4/41HNG XMITD CTC NORESNo response to CTC,or response was notCTR.BT STATUS ERROR HANGUP4/42HNG XMITD T5TO RRT5 time out sincereceiving first RNR.BT STATUS ERROR HANGUP4/43HNG XMITD NOCONT NSTMSGDo not continue withnext message afterreceiving ERR.BT STATUS ERROR HANGUP4/44HNG XMITD ERRRES EOREOPERR response toEOR-EOP orEOR-PRI-EOP.BT STATUS ERROR HANGUP4/45HNG XMITD RTN DCNTransmitted DCNafter receiving RTN.BT STATUS ERROR HANGUP4/46HNG XMITD PPR EOREOR-MPS, EOR-EOM,EOR-NULL,EOR-PRI-MPS, orEOR-PRI-EOM sentafter fourth PPRreceived.BT STATUS ERROR HANGUP4/51HNG XMITD SERSPREC error.BT STATUS ERROR HANGUP4/52HNG XMITD MPS FTCNo response to MPS,repeated three times.BT STATUS ERROR HANGUP4/53HNG XMITD MPS VCNRInvalid response toMPS.BT STATUS ERROR HANGUP4/54HNG XMITD EOP FTCNo response to EOPrepeated three times.BT STATUS ERROR HANGUP4/55HNG XMITD EOP VCNRInvalid response toEOP.

BT STATUS ERROR HANGUP4/56HNG XMITD EOM FTCNo response to EOM,repeated three times.BT STATUS ERROR HANGUP4/57HNG XMITD EOM VCNRInvalid response toEOM.BT STATUS ERROR HANGUP4/60HNG XMITD RSPREC DCNDCN received inRSPREC.BT STATUS ERROR HANGUP4/61HNG XMITD PPSNULL NORESNo response receivedafter third try forPPS-NULL.BT STATUS ERROR HANGUP4/62HNG XMITD PPSMPS NORESNo response receivedafter third try forPPS-MPS.BT STATUS ERROR HANGUP4/63HNG XMITD PPSEOP NORESNo response receivedafter third try forPPS-EOP.BT STATUS ERROR HANGUP4/64HNG XMITD PPSEOM NORESNo response receivedafter third try forPPS-EOM.BT STATUS ERROR HANGUP4/65HNG XMITD EORNULL NORESNo response receivedafter third try forEOR-NULL.BT STATUS ERROR HANGUP4/66HNG XMITD EORMPS NORESNo response receivedafter third try forEOR-MPS.BT STATUS ERROR HANGUP4/67HNG XMITD EOREOP NORESNo response receivedafter third try forEOR-EOP.BT STATUS ERROR HANGUP4/68HNG XMITD EOREOM NORESNo response receivedafter third try forEOR-EOM.BT STATUS ERROR HANGUP4/70HNG RCVB TIMEOUTUnspecified receivePhase B error.BT STATUS ERROR HANGUP4/71HNG RCVB SERSPREC error.BT STATUS ERROR HANGUP4/72HNG RCVB MISCCOMREC error.BT STATUS ERROR HANGUP4/73HNG T2 PNOTREC T.30T2 timeout, expectedpage not received.BT STATUS ERROR HANGUP4/74HNG RCVB T1 TIMEOUTT.30 T1 timeout afterEOM received.BT STATUS ERROR HANGUP4/75HNG NORMAL RCVDCN received inCOMREC.BT STATUS ERROR HANGUP4/76HNG RCVB RSPREC DCNDCN received inRSPREC.BT STATUS ERROR HANGUP4/77HNG T2 TIMEOUT T.30T2 timeout, expectedpage received.BT STATUS ERROR HANGUP4/78HNG RCVB INVAL DMACNTInvalid DMA countspecified for receiver.BT STATUS ERROR HANGUP4/79HNG RCVB FTM NOECMBinary File Transferspecified, but ECMnot supported by

receiver.BT STATUS ERROR HANGUP4/101HNG RCVD SE VCNRSPREC invalidresponse received.BT STATUS ERROR HANGUP4/102HNG RCVD COMREC VCNRCOMREC invalidresponse received.BT STATUS ERROR HANGUP4/103HNG RCVD T3TO NORESPT3 timeout; no localresponse for remotevoice interrupt.BT STATUS ERROR HANGUP4/104HNG RCVD T2TOT2 timeout; nocommand receivedafter responding RNR.BT STATUS ERROR HANGUP4/105HNG RCVD DCN COMRECDCN received forcommand received.BT STATUS ERROR HANGUP4/106HNG RCVD COMREC ERRCommand receiveerror.BT STATUS ERROR HANGUP4/107HNG RCVD BLKCT ERRReceive block counterror in ECM mode.BT STATUS ERROR HANGUP4/108HNG RCVD PGCT ERRReceive page counterror in ECM mode.BT STATUS ERROR HANGUP4/240HNG INTERRUPT ACKNo interruptacknowledges,timeout.BT STATUS ERROR HANGUP4/241HNG COMM FAULTLoop current stillpresent while playingreorder tone aftertimeout.BT STATUS ERROR HANGUP4/242HNG T30 HOLDUPT.30 holdup timeout.HNG HOLDUP DCNDCN received fromhost in receive holdupsection for FAX PADmode.HNG HOLDUP DCN NON FPADDCN received fromhost in receive holdupsection for non-FAXPAD mode.HNG ERROR INTERRUPTAn error interruptoccurred, indicating aproblem with thechannel too severe tocontinue. The value ofthe error interruptcan be obtained withtheLINE ERROR INTRmacro.HNG INTERRUPT OVERRUNThe application wasunable to processincominginterrupts/commandsfast enough, andinformation was lost.BT STATUS ERROR HANGUPBT STATUS ERROR HANGUPBT STATUS ERROR HANGUPBT STATUS ERROR HANGUP4/2434/2444/5004/501

BT STATUS ERROR HANGUPHNG UNEXPECTED IRSDONEBT STATUS ERROR HANGUP4/503HNG IOCTL ERRORAn Bfv API commandto the driver returnedan error value,indicating that thedriver or theoperating systemdetected an error.BT STATUS ERROR HANGUP4/504HNG OVERLAY DLOAD ERRError reported attermination of faxoverlay download.HNG MAX TIMEOUTMaximum timeoutexceeded. This codeoccurs when the userconfiguration fileparametermax timeout hasbeen enabled and thespecified timeout hasexpired.BT STATUS ERROR HANGUPAdditional Information:4/502The channelgenerated anunexpected 03 (resetdone) or 7F interrupt,indicating theexistence of afirmware or hardwareproblem.4/505For more information on fax statuses, see the Webutil help topic "Fax Status Messages."To view a list of Dialogic return codes, see the Brooktrout%20Return%20Error%20Codes.rtfIf this list is unavailable, search the Dialogic website for ref ords:brooktrout, cantata, dialogic, return codes, return values, API, phase b, transmission, error, errors, phase c,phase d, t38, t30, rfcodes, fax history, returned, returned status code, transmission error, sr140, sending,failure rate, telephony, FOIP, PSTN, POTS, phone line, line, status, fax status, line statusReviewed:[2011-03]

RightFax - Deciphering the Resulting Status Codes in RightFax . Summary: RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information. . 318 Dial tone after dialing Error: Phoneline Problem 324 Silence, no .File Size: 475KBPage Count: 9Explore furtherDeciphering the Resulting Status Codes in RightFax .rightfax.atechnologies.comDeciphering the Resulting Status Codes in RightFax .atechnologies.comSolved: Rightfax 9.3 failed faxes Experts Exchangewww.experts-exchange.comSupport RightFax Resource Centerrightfax.atechnologies.comSolved: RightFax Receive failure (Phase B). Experts Exchangewww.experts-exchange.comRecommended to you b

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