Lifetime Support Applications - Oracle
ORACLE INFORMATION-DRIVEN SUPPORTOracle Lifetime Support PolicyOracle Applications
Table of ContentsOracle Fusion Applications ReleasesOracle’s PeopleSoft Continuous Innovation ReleasesOracle PeopleSoft Continuous Innovation Exceptions TableOracle’s PeopleSoft Enterprise Applications ReleasesOracle E-Business Suite Continuous Innovation ReleasesOracle E-Business Suite Continuous Innovation Exceptions TableOracle E-Business Suite ReleasesOracle’s Product Hub Options for E-Business SuiteOracle’s JD Edwards EnterpriseOne Continuous Innovation ReleaseOracle’s JD Edwards World Continuous Innovation ReleasesOracle’s JD Edwards Continuous Innovation Exceptions TableOracle’s JD Edwards World ReleasesOracle iLearning ReleasesOracle Student Learning ReleasesOracle Communications Billing and Revenue Management (Formerly Portal) ReleasesOracle Communications Billing and Revenue Management Associated ReleasesOracle Revenue Management and Billing Analytics for Financial Services ReleasesOracle Communications Cross Portfolio ReleasesOracle Communications Service Fulfillment (Formerly Netsure) ReleasesOracle Communications (Formerly MetaSolv) ReleasesOracle Communications Unified CommunicationsOracle Communications Analytics ReleasesOracle Communications Session Border ControllerOracle Communications Tunneled Session ControllerOracle Communications Application Session ControllerOracle Communications Unified Session ManagerOracle Communications Subscriber Aware Load BalancerOracle Communications Border GatewayOracle Communications Core Session ManagerOracle Communications Session RouterOracle Communications Security GatewayOracle Communications Session Monitor Family of ProductsOracle Communications Interactive Session RecorderOracle Communications Session Delivery Management SuiteOracle Communications Enterprise Trunk ManagerOracle Enterprise Session Border ControllerOracle Enterprise Communications BrokerAcme Packet Net-Net Diameter DirectorOracle Live Data Utilities ReleasesOracle Global Signaling Products (Formerly Tekelec EAGLE)Oracle Broadband Network Solutions ProductsOracle Communications Performance Intelligence CenterOracle Communications Policy ManagementOracle’s User Data Repository ReleasesOracle Communications Subscriber Data ManagementOracle Communications HLRR (Formerly Tekelec 2121212222222323232424242526272829293030
Table of ContentsOracle Communications Cloud Native Core Software ReleasesOracle’s Demantra ReleasesOracle Activity Based Management ReleasesOracle’s JD Edwards EnterpriseOne Supply Chain Planning ReleasesOracle’s Siebel Continuous Innovation ReleasesOracle’s Siebel Continuous Innovation Exceptions TableOracle’s Siebel Applications ReleasesOracle Billing Insight (Formerly E-Billing) ReleasesOracle’s Hyperion Enterprise Performance Management Continuous InnovationOracle’s Hyperion ReleasesOracle’s HyperRoll ReleasesOracle’s Crystal Ball ReleasesOracle’s Contact Center Anywhere ReleasesOracle Transportation Management (Formerly Global Logistics)Oracle Financial Services Applications ReleasesOracle Revenue Management and Billing for Financial Services ReleasesOracle Financial Analyzer ReleaseOracle Sales Analyzer ReleaseOracle Utilities (Formerly SPL WorldGroup and Lodestar) ReleasesOracle MarketPrice (Formerly Revenue Technologies) ReleasesOracle Health Sciences ReleasesOracle’s Phase Forward ReleasesOracle’s Relsys ReleasesOracle’s Agile Product Lifecycle Management for Process ReleasesOracle AutoVue Enterprise VisualizationOracle Pedigree and Serialization Manager ReleasesOracle Public Sector Revenue Management Application ReleasesOracle’s Governance, Risk, and Compliance (GRC) ReleasesOracle’s LogicalApps ReleasesOracle’s AdminServer ReleasesOracle’s Interlace Systems ReleasesOracle’s Primavera ReleasesOracle’s Skire ReleasesOracle’s Instantis ReleasesOracle’s Global Knowledge Software ReleasesOracle’s User Productivity Kit (UPK) – Standard & ProfessionalOracle’s Skywire ReleasesOracle’s Application Integration Architecture ReleasesOracle’s Haley ReleasesOracle Policy Automation (Formerly Haley Office Rules) ReleasesOracle’s Net4Call ReleasesOracle’s Communications Service Delivery ReleasesOracle’s Sophoi ReleasesOracle’s Convergin ReleasesOracle’s eServGlobal USPOracle’s Veritas ReleasesOracle’s StarOffice and OpenOffice ReleasesOracle’s Lustre 9595
Table of ContentsOracle’s ATG ReleasesOracle’s Tutor ReleasesOracle’s Inquira ReleasesOracle’s Health Insurance ReleasesOracle’s Endeca ReleasesOracle’s Commerce ReleasesOracle’s Forms Integrity Manager ReleaseOracle’s MICROS/Oracle Hospitality Cruise ReleasesOracle’s MICROS/Oracle Hospitality Hotel ReleasesOracle’s MICROS/Oracle Hospitality Food and Beverage ReleasesOracle Talari Releases959696979898989999101104
OracleApplicationsTechnologyMaximize your support investment, unlock the full value of your Oracle products, andcontrol your upgrade strategy—with the industry’s leading support policy.Simple, predictable, flexible, and the most comprehensive support policy available, theOracle Lifetime Support Policy helps drive your business success. Oracle’s industryleading support policy covers your entire technology environment, from database tomiddleware to applications—an industry first, only from Oracle.Oracle’s Lifetime Support Policy also puts you in control of your upgrade strategy. Ourflexible support policy stages make it easier for you to plan and budget for Oracle’sexclusive product upgrades. You’ll enjoy continued peace of mind, knowing that we’llalways be there to support your business. When it’s time to upgrade, you’ll have rights tomajor product releases, so you can benefit from Oracle’s technology leadership and keeppace with the world of business.Expect lifetime support. Expect control of your technology future—with Oracle’s LifetimeSupport Policy.Lifetime Support Policy, Coverage for Oracle Applications October, 2021 (R1)Page 1
Oracle Lifetime Support:From Five Years to ForeverOracle Lifetime Support PolicyWith Oracle Support, you know up front and with certainty how long your Oracle products aresupported. The Lifetime Support Policy provides access to technical experts for as long as youlicense your Oracle products and consists of three support stages: Premier Support, ExtendedSupport, and Sustaining Support. It delivers maximum value by providing you with rights to majorproduct releases so you can take full advantage of technology and product enhancements. Yourtechnology and your business keep moving forward together.Premier Support provides a standard five-year support policy for Oracle Technology and OracleApplications products. You can extend support for an additional three years with Extended Supportfor specific releases or receive indefinite technical support with Sustaining Support.Note: unless otherwise noted, each stage of support is provided through the last day of the month.Premier SupportAs an Oracle customer, you can expect the best with Premier Support, our award-winning, nextgeneration support program. Premier Support provides you with maintenance and support of yourOracle Database, Oracle Fusion Middleware, and Oracle Applications for five years from theirgeneral availability date. You benefit from Major product and technology releases Technical support Access to My Oracle Support Updates, fixes, security alerts, data fixes, and critical patch updates Tax, legal, and regulatory updates Upgrade scripts Certification with most new third-party products/versions Certification with most new Oracle productsLifetime Support Policy, Coverage for Oracle Applications – October, 2021 (R1)Page
Extended SupportOracle Applications Unlimited:The Choice Is YoursYour technology future is assured with Oracle’s Extended Support. Extended Support lets you staycompetitive, with the freedom to upgrade on your timetable. If you take advantage of ExtendedSupport, it provides you with an extra three years of support for specific Oracle releases for anadditional fee. You benefit fromOracle Applications Unlimited and the LifetimeSupport Policy represent our commitment todeliver an Oracle Superior OwnershipExperience by protecting and extending yourinvestment through enhancements to theproducts and solutions you have licensed.Oracle Applications Unlimited gives you theoption to do what is best for your business:continue to derive value from your existingapplications or upgrade to next-generationOracle Applications, such as those built onOracle Fusion Middleware, when it makesbusiness sense. Major product and technology releases Technical support Access to My Oracle Support Updates, fixes, security alerts, data fixes, and critical patch updates Tax, legal, and regulatory updates Upgrade scripts Certification with most existing third-party products/versions Certification with most existing Oracle productsThe choice is yours.Extended Support may not include certification with some new third-party products/versions.Sustaining SupportSustaining Support puts you in control of your upgrade strategy. When Premier Support expires, ifyou choose not to purchase Extended Support, or when Extended Support expires, SustainingSupport will be available for as long as you license your Oracle products. With Sustaining Support,you receive technical support, including access to our online support tools, knowledgebases, andtechnical support experts. You benefit from Major product and technology releases Technical support Access to My Oracle Support Fixes, updates, and critical patch updates created during the Premier Support stage Upgrade scripts created during the Premier Support stageSustaining Support does not include New updates, fixes, security alerts, data fixes, and critical patch updates New tax, legal, and regulatory updates New upgrade scripts Certification with new third-party products/versions Certification with new Oracle productsFor more specifics on Premier Support, Extended Support, and Sustaining Support, please refer toOracle’s “Technical Support Policies.”Lifetime Support Policy, Coverage for Oracle Applications – October, 2021(R1)Page 3
Lifetime Support Policy:Our Commitment to Deliver a Superior Ownership ExperienceOracle Fusion Applications ReleasesReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsOracle Fusion Customer Relationship Management (CRM) 11.1.xSep 2011Sep 2019Not AvailableIndefiniteOracle Fusion Customer Relationship Management (CRM) 11.12.xSep 2017Sep 2022Not AvailableIndefiniteOracle Fusion Financials (Financials) 11.1.xSep 2011Sep 2019Not AvailableIndefiniteOracle Fusion Financials (Financials) 11.12.xSep 2017Sep 2022Not AvailableIndefiniteOracle Fusion Human Capital Management (HCM) 11.1.xSep 2011Sep 2019Not AvailableIndefiniteOracle Fusion Human Capital Management (HCM) 11.12.xSep 2017Sep 2022Not AvailableIndefiniteOracle Fusion Incentive Compensation (OIC) 11.1.xSep 2011Sep 2019Not AvailableIndefiniteOracle Fusion Incentive Compensation (OIC) 11.12.xSep 2017Sep 2022Not AvailableIndefiniteOracle Fusion Procurement (PRC) 11.1.xSep 2011Sep 2019Not AvailableIndefiniteOracle Fusion Procurement (PRC) 11.12.xSep 2017Sep 2022Not AvailableIndefiniteOracle Fusion Projects (PRJ) 11.1.xSep 2011Sep 2019Not AvailableIndefiniteOracle Fusion Projects (PRJ) 11.12.xSep 2017Sep 2022Not AvailableIndefiniteOracle Fusion Supply Chain Management (SCM) 11.1.xSep 2011Sep 2019Not AvailableIndefiniteOracle Fusion Supply Chain Management (SCM) 11.12.xSep 2017Sep 2022Not AvailableIndefiniteOracle Fusion Governance, Risk and Compliance Manager (GRC) 11.1.xSep 2011Sep 2019Not AvailableIndefiniteOracle Fusion Governance, Risk and Compliance Manager (GRC) 11.12.xSep 2017Sep 2022Not AvailableIndefiniteCustomers running Oracle Fusion Middleware 11gR1 in the Oracle Fusion Applications internal technology stack will remainsupported for the duration of the support period for Oracle Fusion Applications.Lifetime Support Policy, Coverage for Oracle Applications – October, 2021 (R1)Page
Oracle’s PeopleSoft Continuous Innovation ReleasesProductLatest ReleaseGA DatePremier SupportThrough At LeastExtendedSupportSustainingSupportCRM19Jun 2020Dec 2032Not ApplicableIndefiniteCS22Aug 2021Dec 2032Not ApplicableIndefiniteELM21May 2020Dec 2032Not ApplicableIndefiniteFMS/ESA/SCM41Sep 2021Dec 2032Not ApplicableIndefiniteHCM39Aug 2021Dec 2032Not ApplicableIndefinite12Mar 2021Dec 2032Not ApplicableIndefinite*2Portal SolutionsFor additional details see the Lifetime Support Summary for PeopleSoft Releases (Doc ID 2238983.2)PeopleSoft CRM, CS, ELM, FMS, ESA, SCM and HCM moved to a Continuous Innovation model with the initial delivery of the 9.2release. Portal Solutions moved to Continuous Innovation for the 9.1 release. With Continuous Innovation, all new functionality isdelivered as updates to the existing release; upgrades are not required to gain access to new features and capabilities. All fixes andupdates are cumulative and available to all customers in the most current release.Premier Support will be provided for Oracle's PeopleSoft Continuous Innovation Releases through the “Premier Support Through AtLeast” dates above. At Oracle’s discretion, the “Premier Support Through At Least” dates above may be extended in one-yearincrements. Oracle currently has no plans to end Premier Support on the Oracle PeopleSoft Continuous Innovation Releases. However,if it is no longer practicable for Oracle to continue to provide Premier Support for these products, then Oracle reserves the right to not toextend the “Premier Through At Least” date and the existing date will be set as the End Date for Premier Support.Continuous Innovation releases may contain individual products that Oracle will not extend support for beyond the already committeddates. In these cases, the products will be noted in the Oracle PeopleSoft Continuous Innovation Exceptions Table (below).Lifetime Support Policy, Coverage for Oracle Applications – October, 2021(R1)Page 5
Oracle PeopleSoft Continuous Innovation Exceptions TableReleaseProductsGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsLast SupportedPeopleTools VersionCRM 9.2CRM Portal PackCTI IntegrationEvent ManagementHelpDesk (IT)Integrated Field ServiceMarketingOrder CaptureOrder Capture Self ServiceSalesService Center for Higher EducationSupportSupport for Customer Self ServiceJun 2013Jun 2022Not AvailableIndefiniteNot ApplicableCRM 9.2Personal Information Management ServerSyncJun 2013Feb 2017Not AvailableIndefiniteNot ApplicableCRM 9.2Online MarketingWorkforce CommunicationsWorkforce Communications for Help DeskJun 2013Jun 2018Jun 2021IndefiniteNot ApplicableEPM 9.1Balanced Scorecard/ScorecardHealthcare ScorecardCustomer ScorecardManufacturing ScorecardWorkforce ScorecardApr 2010Apr 2015Not AvailableIndefinite8.53EPM 9.1Project Portfolio ManagementSupplier Rating SystemApr 2010Apr 2015Not AvailableIndefinite8.53EPM 9.1Activity Based ManagementFunds Transfer PricingApr 2010Apr 2016Not AvailableIndefinite8.54EPM 9.1Workforce RewardsWorkforce PlanningRisk Weighted CapitalGlobal ConsolidationsApr 2010Apr 2016Not AvailableIndefiniteNot ApplicableEPM 9.1All products not noted aboveApr 2010Apr 2018Not AvailableIndefiniteNot ApplicableFMS/ESA/SCM 9.2Catalog ManagementSupply PlanningMar 2013Mar 2018Mar 2021IndefiniteNot ApplicableFMS/ESA/SCM 9.2In-Memory Project DiscoverySep 2013Jan 2018Not AvailableIndefiniteNot ApplicableFMS/ESA/SCM 9.2In-Memory Financial Allocations AnalyzerIn-Memory Financial Position AnalyzerDec 2013Jan 2018Not AvailableIndefiniteNot ApplicableFMS/ESA/SCM 9.2In-Memory Financial Close AnalyzerJul 2015Jan 2018Not AvailableIndefiniteNot ApplicableHCM 9.2In-Memory Labor Rules and MonitoringFeb 2014Apr 2021Not AvailableIndefiniteNot ApplicableHCM 9.2Global Payroll – Country Extensions (selectedcountries) 1Mar 2013Dec 2022Not AvailableIndefiniteNot ApplicablePortal Solutions 9.1Internal Controls EnforcerInvestor PortalOct 2009Oct 2014Oct 2017IndefiniteNot Applicable1 As of January 1, 2023, support for selected PeopleSoft HCM 9.2 Global Payroll Country Extension applications will move into SustainingSupport. HR and Payroll legislative, regulatory, and payroll updates for selected countries will only be offered through Oracle's AdvancedCustomer Services.Please refer to the Global Payroll and Human Resources Localization Support section in the Lifetime Support Summary for PeopleSoftReleases (Doc ID 2238983.2).Lifetime Support Policy, Coverage for Oracle Applications – October, 2021(R1)Page 6
Oracle’s PeopleSoft Enterprise Applications ReleasesReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsCRM 8.1Dec 2001Dec 2006Not AvailableIndefiniteCRM 8.4Mar 2002Mar 2007Not AvailableIndefiniteCRM 8.8Dec 2002Dec 2007Dec 2010IndefiniteCRM 8.9Jun 2004Jun 2009Jun 2012IndefiniteCRM 9.05Aug 2006Aug 2011Jun 2015IndefiniteCRM 9.13Oct 2009Oct 2014Oct 2017IndefiniteCS 9.0Dec 2006Dec 2016Dec 2019IndefiniteELS 8.81Sep 2003Sep 2008Sep 2011IndefiniteELS 9.0Apr 2006Apr 2011Jun 2015IndefiniteELS 9.1Oct 2009Oct 2014Jan 2018IndefiniteEPM 8.3Dec 2001Dec 2006Not AvailableIndefiniteEPM 8.8Dec 2002Dec 2007Dec 2010IndefiniteEPM 8.9Apr 2005Apr 2010Apr 2013IndefiniteEPM 9.0Aug 2006Aug 2011Jun 2015IndefiniteEPM 9.1 1Apr 2010Apr 2018Not AvailableIndefiniteESA 8.4Jul 2002Jul 2007Not AvailableIndefiniteFMS/ESA/SCM 8.8Dec 2003Dec 2008Dec 2011IndefiniteFMS/ESA/SCM 8.9Aug 2005Aug 2010Aug 2013IndefiniteFMS/ESA/SCM 9.0Sep 2006Sep 2011Jun 2015IndefiniteFMS/ESA/SCM 9.1Nov 2009Nov 2014Jan 2018IndefiniteFMS/SCM 8.0 ArgentinaAug 2001Aug 2007Not AvailableIndefiniteFeb 2006Jul 2012Feb 2014IndefiniteApr 2011Apr 2023Not AvailableIndefiniteDec 2001Jun 2007Not AvailableIndefiniteDec 2005May 2012Dec 2013IndefiniteFMS/SCM 8.9 ArgentinaFMS/SCM 9.1 Argentina*4FMS/SCM 8.0 BrazilFMS/SCM 8.9 BrazilFMS/SCM 9.1 BrazilMar 2011Apr 2023Not AvailableIndefiniteFMS/SCM 8.4Mar 2002Mar 2007Not AvailableIndefiniteHCM 8.0 SP1 (Formerly HRMS)Dec 2000Mar 2007Not AvailableIndefiniteHCM 8.3 (Formerly HRMS)Nov 2001Mar 2007Not AvailableIndefiniteHCM 8.8 (Formerly HRMS)Dec 2002Dec 2007Dec 2011IndefiniteHCM 9.0 (Formerly HRMS)Dec 2006Dec 2011Jun 2015IndefiniteHCM 9.1 (Formerly HRMS) 2Sep 2009Sep 2014Jan 2018Indefinite4Lifetime Support Policy, Coverage for Oracle Applications – October, 2021(R1)Page 7
Oracle’s PeopleSoft Enterprise Applications Releases (continued)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsHCM/CS 8.9 (Formerly HRMS)Dec 2004Dec 2009Dec 2012IndefiniteHCM/CS 8.9 ANZ (Formerly HRMS)Sep 2005Sep 2010Sep 2013IndefiniteOracle Fusion Campus SolutionsIntelligence for PeopleSoftFeb 2007Aug 2011Aug 2014IndefiniteOracle Fusion FinancialIntelligence for PeopleSoft EnterpriseFeb 2007Aug 2011Aug 2014IndefiniteOracle Fusion Human ResourcesIntelligence for PeopleSoft EnterpriseFeb 2007Aug 2011Aug 2014IndefiniteOracle Fusion Public SectorIntelligence for PeopleSoft EnterpriseFeb 2007Aug 2011Aug 2014IndefiniteOracle Fusion Supply ChainIntelligence for PeopleSoft EnterpriseFeb 2007Aug 2011Aug 2014IndefiniteOracle Fusion Intelligence for JD Edwards EnterpriseOneFeb 2007Aug 2011Aug 2014IndefinitePortal Solutions 8.4Mar 2002Mar 2007Not AvailableIndefinitePortal Solutions 8.8Mar 2003Mar 2008Mar 2011IndefinitePortal Solutions 8.9Mar 2005Mar 2010Mar 2013IndefinitePortal Solutions 9.0Oct 2006Oct 2011Oct 2014IndefiniteSA/CR 8.0Aug 2001Aug 2008Not AvailableIndefiniteSA 7.6 ANZAug 1999Aug 2008Not AvailableIndefinite1 These PeopleSoft applications have been removed from Continuous Innovation. Please see the Oracle PeopleSoft ContinuousInnovation Exceptions Table for support dates by product and for more details MyOracleSupport Doc Id1348959.1 for details.2 Extended Support for Global Payroll Germany and Global Payroll Netherlands ends effective December 31st, 2015 for 9.1customers. For 9.2 customers, Premier Support for Global Payroll Germany and Global Payroll Netherlands ends effective October16th, 2014 with no Extended Support. Indefinite Sustaining Support will continue to be available. For 9.2 customers Premier Supportfor PeopleSoft Enterprise Stock Administration ends effective December 31st, 2017 with no Extended Support. Indefinite SustainingSupport will continue to be available.Extended Support for PeopleSoft CRM Personal Information Management Server Sync for CRM 9.1 ends February 2017.Indefinite Sustaining Support is available.34 The Premier Support end date was not extended for the following products and features of the FMS/SCM 9.1 Argentina, Brazilrelease, and will end April 2017: PeopleSoft Resource Management, PeopleSoft Staffing Front Office, and some search functionality.Please see MyOracle Support Doc Id 1348959.1 for details.5 Effective November 30, 2015 Sustaining Support ended for PeopleSoft Infosync Client and Infosync Server products which are usedwith CRM 9.0 release.Oracle’s PeopleTools patch and other support policies can be found in the Oracle Software Technical Support index.html. Additional details regarding the PeopleTools Support Policy can also be foundin the KM document Lifetime Support Summary for PeopleSoft cumentDisplay?id 1348959.1).For PeopleSoft HCM Payroll for North America customers in Sustaining Support and needing additional time to upgrade, Oracle mayoffer services to provide Tax Updates for at least two additional years. Currently we offer this service for PeopleSoft HCM Releases8.8, 8.9, 9.0 and 9.1 For more information please read Oracle's North American Payroll Update Package (Doc ID 739145.1)Lifetime Support Policy, Coverage for Oracle Applications – October, 2021(R1)Page 8
Oracle E-Business Suite Continuous Innovation ReleasesProductLatest ReleaseGA DatePremier SupportThrough At p 2020Dec 2032Not ApplicableIndefiniteOracle E-Business Suite has moved to a Continuous Innovation model for the 12.2 release. This means that E-Business Suiteprovides support via regular Oracle E-Business Suite Updates that can deliver new application functionality and featureenhancements, underlying technology stack updates, as well as fixes that have undergone thorough testing without a major upgrade.Premier Support for Oracle E-Business Suite Continuous Innovation Releases will be provided through the “Premier Support Through At Least”date above. At Oracle’s discretion, the “Premier Support Through At Least” date above may be extended in one-year increments. Oraclecurrently has no plans to end Premier Support on the Oracle E-Business Suite Continuous Innovation Releases. However, if it is no longerpracticable for Oracle to continue to provide Premier Support for these products, then Oracle reserves the right to not to extend the “PremierSupport At Least Through” date and the existing date will be set as the End Date for Premier Support.Customers running Oracle Fusion Middleware in the Oracle E-Business Suite 12.2 internal technology stack will remain supported on theembedded middleware versions for the duration of the support period for Oracle E-Business Suite 12.2.Oracle E-Business Suite Continuous Innovation Exceptions TableReleaseProductsGA DatePremierSupport EndsExtendedSupportSustainingSupport Ends12.2EBS Information Discovery Plus products 1Sep 2013Dec 2021Not ApplicableIndefinite12.2Mobile Application Framework (MAF)tools/products 2VariesJun 2023Not ApplicableIndefinite1 Includes all EBS products with Information Discovery Plus or Extensions for Oracle Endeca in their name. Also includes the following: OracleAdvanced Project Planning and Control Plus, Oracle Contract Renewal Command Center Plus, Oracle Procurement Command Center Plus,Oracle Project Procurement Command Center Plus and Oracle Outsourced Manufaturing for Discrete Industries Plus.2Includes all MAF tools/products provided with EBS products. Please see the Oracle Fusion Middleware Lifetime Support Policy for details.Oracle E-Business Suite ReleasesReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport Ends11.0.3May 1999Feb 2007Not AvailableJan 200911.5.1May 2000Jul 2006Not AvailableIndefinite11.5.2Oct 2000Jul 2006Not AvailableIndefinite11.5.3Jan 2001Jul 2006Not AvailableIndefinite11.5.4Jun 2001Jul 2006Not AvailableIndefinite11.5.5Sep 2001Jul 2006Not AvailableIndefinite11.5.6Jan 2002Jul 2006Not AvailableIndefinite11.5.7May 2002May 2007Not AvailableIndefinite11.5.8Nov 2002Nov 2007Not AvailableIndefinite11.5.9Jun 2003Jun 2008Not AvailableIndefinite11.5.10Nov 2004Nov 2010Nov 2013IndefiniteLifetime Support Policy, Coverage for Oracle Applications – October, 20211(R1)Page 9
Oracle E-Business Suite Releases (continued)ReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport Ends12Jan 2007Jan 2012 2Jan 2015Indefinite12.1May 2009Dec 2021 2Not AvailableIndefinite1 ForSustaining Support for Oracle E-Business Suite 11.5.10, provided from December 2013 – December 2015, Oracle will continueto provide: Severity 1 fixes, critical patch updates and United States Tax Form 1099 updates for the 2013, 2014 and 2015 taxyears. During this period, payroll regulatory tax updates will only be provided for the countries and tax years specified below.CountryUnited States andCanadaUnited KingdomAustralia2013 Tax YearJanuary 1, 2013 – December31, 2014N/AN/A2014 Tax YearJanuary 1, 2014 – December 31, 2014April 6, 2013 – April 5, 2014July 1, 2013 – June 30, 2014Customers must have the indicated baseline patches (or above) for new Severity 1 production bug fixes as per Patch Requirements forExtended Support of Oracle E-Business Suite Release 11.5.10 (see Doc ID 883202.1).2 Formore detailed information on EBS 12.0 and 12.1 bug fixing and for Extended Support minimum patch pre-requisites, pleaserefer to the EBS Error Correction Support Policy (Doc ID 1195034.1) For additional information regarding the above points, pleasesee the EBS Support Policies FAQ (Doc ID 1494891.1).Customers running Oracle Fusion Middleware 10gR2 and 10gR3 in the Oracle E-Business Suite version 12.1 internal technology stack willremain supported for the duration of the support period for Oracle E-Business Suite 12.1E-Business Suite Applications Extensions for Oracle Endeca Products and EBS Mobile applications follow the Lifetime Support Policy of the EBusiness Suite Release they utilize.Oracle’s Product Hub Options for E-Business SuiteReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsDemand Side Product Data Synchronization for GDSN 12.1May 2009May 2014Not AvailableIndefiniteSupply Side Product Data Synchronization for GDSN 11.5.10Nov 2004Nov 2010Nov 2013IndefiniteSupply Side Product Data Synchronization for GDSN 12Jan 2007Jan 2012Jan 2014IndefiniteOracle’s JD Edwards EnterpriseOne Continuous Innovation ReleaseReleaseLatest UpdateGA DatePremierSupportThrough ne 9.23Dec 2018Dec 2032Not ApplicableIndefiniteJD Edwards EnterpriseOne follows a Continuous Innovation model, where new functionality is delivered as updates to the existing release;upgrades are not required to gain access to new features and capabilities.Premier Support for Oracle's JD Edwards EnterpriseOne Continuous Innovation Release will be provided through the “Premier Support ThroughAt Least” date above. At Oracle’s discretion, the “Premier Support Through At Least” date above may be extended in one-year increments.Oracle currently has no plans to end Premier Support on the Oracle JD Edwards EnterpriseOne Continuous Innovation Release. However, if itis no longer practicable for Oracle to continue to provide Premier Support for this product, then Oracle reserves the right to not to extend the“Premier Support Through At Least” date and the existing date will be set as the End Date for Premier Support.Continuous Innovation releases may contain individual products that Oracle will not extend support for beyond the already committed dates. Inthese cases, the products will be noted in the Oracle JD Edwards Continuous Innovation Exceptions Table (below).Lifetime Support Policy, Coverage for Oracle Applications – October, 2021(R1)Page 10
Oracle’s JD Edwards World Continuous Innovation ReleasesReleaseLatest UpdateGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsWorld A9.42Aug 2019Apr 2022Apr 2025IndefiniteJD Edwards World follows a Continuous Innovation model, where new functionality is delivered as updates to the existing release; upgrades arenot required to gain access to new features and capabilities.Continuous Innovation releases may contain individual products that Oracle will not extend support for beyond the already committed dates. Inthese cases, the products will be noted in the Oracle JD Edwards Continuous Innovation Exceptions Table (below).Oracle’s JD Edwards Continuous Innovation Exceptions TableReleaseProductsPremierSupport EndsExtendedSupport EndsSustainingSupport EndsEnterpriseOne 9.2All Oracle User Productivity Kit (UPK) Content materialsDec 2022Not AvailableIndefiniteWorld A9.4All Oracle User Productivity Kit (UPK) Content materialsDec 2022Not AvailableIndefiniteOracle’s JD Edwards World ReleasesReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsA7.3Jun 1996Dec 2013Not AvailableIndefiniteA8.1Oct 1997Dec 2013Not AvailableIndefiniteA9.1Apr 2007Apr 2012Apr 2015IndefiniteA9.2Apr 2009Apr 2014Apr 2017IndefiniteA9.2.1May 2010May 2015May 2018IndefiniteA9.3Mar 2012Mar 2017Mar 2020IndefiniteLifetime Support Policy, Coverage for Oracle Applications – October, 2021(R1)Page 11
Oracle’s JD Edwards EnterpriseOne ReleasesReleaseGA DatePremierSupport EndsExtendedSupport EndsSustainingSupport EndsXeSep 2000Dec 2013Not AvailableIndefinite8Jun 2002Dec 2013Not Availabl
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