Desktop Deposit: Administrator - Wells Fargo
Desktop Deposit:AdministratorWholesale Customer Training 2015 Wells Fargo Bank, N.A. All rights reserved. For public use.
Desktop Deposit: AdministratorAgenda Commercial Electronic Office (CEO ) access Desktop Deposit product setup workflow– Setup requirements in Self Administration Company-level setup Individual user-level setup CEO Mobile portal overview Post class resources2
CEO portal sign-on websitehttps://wellsoffice.wellsfargo.com3
CEO HomeAccess the Self Administration serviceEnter your Token Passcode when promptedPasscode PIN Token Code4
Company PreferencesDesktop Deposit Settings5
Set and manage the company-level settingsClick "Desktop Deposit Settings" under "Company Preferences"Desktop Deposit Settings6
Daily Deposit LimitsHow much total money will your businessdeposit via Desktop Deposit over thecourse of a typical day?How much money will be deposited into each accountvia Desktop Deposit over the course of a typical day?Click Save to continue – you will next review and submit the setup Under Dual Custody, this setup will then require the approval of a second Admin7
Manage UsersAdd new CEO users (if needed)Establish Desktop Deposit user access8
Create a CEO profile for a new userBegin by clicking the "Add New Users" linkAdd New Users9
Complete the "Add User Profile" setupThe CEO User ID mustbe a unique 6-8character combination(letters and/or numbers)Enter the remainingrequired info (*)Select the desiredCredentials DeliveryoptionClick Save 10
Submit the new user's profile buildUnder Dual Custody, a secondAdministrator must next approvethis new user's profile buildAs the initiating Admin, you canuse the (shortcut) Notificationlink in the confirmation advisoryto notify one or more fellowAdmins of this setup action11
A second Admin will decision the setupReview and decision the setup from the Verification SummaryCase #1: Email option selected for user's Credential DeliveryWhen the second Administrator Accepts the profile build,it goes live, and two emails are then automatically sentto the new user The first email will contain the CEO portalCompany ID and the user's User ID, and thesecond email will contain the user's systemgenerated Temporary PasswordWith these three credentials, the new user canthen sign on to the CEO portal for the first time12
A second Admin will decision the setupReview and decision the setup from the Verification SummaryCase #2: Display on Screen selected for Credential DeliveryWhen the second Administrator Accepts the profile build,it goes live, and the new user's Temporary Passwordis then system-generated and displayed Before clicking Close, the secondAdmin must make note of theTemporary Password and UserID, and then manually providethese to the new user (along withthe CEO Company ID)With these three credentials, thenew user can then sign on to theCEO portal for the first time13
Manage a single user's Desktop Depositservice access and entitlementsFrom the View and Manage Users link,select the desired userClick the Edit Product Access button YesYesYesYes14
Manage Product Access pageThis page will list your company's CEO productsManage this user'saccess to DesktopDeposit by clickingon its Add or Edit link15
User-level service setup optionsThese three initial options are unique to Desktop DepositWhen setting up a user for initial access to Desktop Deposit,select all three Service options here, then click Continue 16
Select Accounts and ServicesAssign the user access to one,some, or all Accounts (andLocations, when applicable)Select all services is always therecommended selection here** Reporting is an optional Service featureIn addition, information on the optional Deposit Approverrole (not shown here) can be found in the “additional topics”section at the end of the class handout17
Set the user's limit and service entitlementsWhat is the maximum dollar amount ofa single check this user will deposit?Set the user's service entitlements for each account Click Save to continue – you'll next review and submit the setupUnder Dual Custody, this setup will then require the approval ofa second Administrator before becoming effective18
Desktop Deposit: AdministratorSelf Administration summary Company Preferences – Desktop Deposit Settings– Manage the following: Daily cumulative deposit limit Daily cumulative account limit(s) Manage Users– Manage the following: Add new CEO users (if needed) Establish Desktop Deposit access User accounts/locations User individual check limit User deposit functions19
CEO MobileAccess CEO portal services on your mobile deviceAccess this CEO Mobile resourceswebsite by clicking hereOnce on this site, learn moreabout using a specific mobileservice by clicking its link in theleft menu 20
Help and training resourcesCEO Home page – click the Support button, then select HelpUse the Online Training Classes link to registerfor free online CEO product training classesUse the My Help section to access User Guidesand other resources specific to your variousCEO services21
Desktop Deposit: AdministratorPost class resources Product questions?– CEO portal online help– Contact your Relationship Management team, orCustomer Service Officer– Contact the Treasury Management Client Services team:1-800-AT-WELLS (1-800-289-3557) Training feedback or questions?– Send an email to: customer.training@wellsfargo.com22
Additional topicsThese additional topics are introduced here for futurereference – see the User Guide (available to downloadfrom the CEO Home page's Support - Help section) formore comprehensive information on these topics23
Deposit Approver role (option)Available upon request The Deposit Approver role allows one company user to create, scan,and balance a deposit, and second company user to approve thatsame deposit before transmitting it to the bank–A deposit approver is an internal approver within your group, not an approver at thebank (you can have multiple deposit approvers)–If you request the deposit approver role, it applies at the account-level (all depositsmade through the CEO Desktop Deposit service on that account will need approval forsubmission by an authorized approver)–Deposit approvers cannot have rights to create deposits on the accounts that they areauthorized as approvers on (Scan/Balance/Rekey the MICR access is not allowed)–You must request this optional role be added to your Desktop Deposit service at theaccount-level through your Relationship Manager/Banker or an ImplementationCoordinator - you do not have the option to turn on the deposit approver role withinyour Self Administration service, company-level settings (or the Desktop DepositSettings link)–The Pending Deposits homepage in the Desktop Deposit service will indicate anApproval Required or Rejected status, per deposit, for accounts enrolled on thedeposit approver role–At this time, the deposit approver role is not available for deposits on CEO Mobile Deposit24
Deposit Approver role accessWhen managing a user’s accounts and services Assign the user access to one,some, or all Accounts (andLocations, when applicable)** The optional Deposit Approver role willappear here within the Select Services box (ifthe role is requested on at least one account)Remember, Select all services is always the recommendedselection here25
Deposit Approver role accessWhen managing a user’s limit and service entitlements If the “Deposit Approver” role is selected, only optionalReporting can be included along with the accessSelecting Scan, Balance, or Rekey the MICR ANDDeposit Approver cannot be processed (saved) andproduces an error messageAfter setting the user’s service entitlements for each account,click Save to continue – you'll next review and submit the setupUnder Dual Custody, this setup will then require the approval ofa second Administrator before becoming effective26
The Deposit Approver role allows one company user to create, scan, and balance a deposit, and second company user to approve that same deposit before transmitting it to the bank – A deposit approver is an internal approver within your group, not an approver at the bank (you can have multiple deposit approvers)
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