Your Passport To Health And Well-being - Aetna

Quality health plans & benefitsHealthier livingFinancial well-beingIntelligent solutionsYour passport tohealth and well-beingSee where your healthplan can take you

Your health benefitsshould benefit yourhealth — and your walletThat’s how Aetna’s health plans workfor you. Aetna integrates wellnessprograms with your plan to give youmany ways to help reach your wellnessgoals. From preventive care andresources that help you stay healthyto enhanced nurse support servicesto help you improve your condition,your Aetna benefits options have it all.

Get health benefits froman industry leader — AetnaWhat’s new?If you currently have Aetna benefits, you will see new services and enhancements for 2014. If you’renew to Aetna, you’ll enjoy all the programs and services outlined in this brochure, including thesenew features: An In Touch CareSM nurse dedicated to building a one-on-one relationship with you. Superior Health Concierge services to answer your benefits questions and to helpyou identify community resources. Healthy Lifestyle Coaching to help you reach your personal health goals.New to Aetna?Your doctor is probably already in the Aetna networkWith over a million doctors, hospitals, labs and other health care providers in the Aetna network,chances are yours is one of them. You can find out right now by visiting DocFind at www.aetna.com/united.A network comparison showed that 95 percent of the providers currently used by United co-workersare in the Aetna network. That means that the majority of United co-workers will not need to select anew provider to receive the highest level of coverage.SmartCare Seeing a top quality SmartCare provider: Could improve chances of survival from an acute or chronic medical conditionlike a heart attack, coronary artery bypass, stroke and many others. Could have less complications and shorter recovery times from illness and surgery. Costs less out of pocket while receiving concierge-level services. Gives you access to providers who are part of SmartCare if you live in or travel toChicagoland and the Greater Houston Area.Note: SmartCare is not available with the Aetna Select plans. Visit DocFind atwww.aetna.com/united for SmartCare in-network providers; look for this symbol.You may be able to continue your active course of treatmentIf you or someone in your family are undergoing medical treatment with a doctor who is not inthe Aetna network — for example, if you are in your second trimester of pregnancy, undergoingchemotherapy or had a recent surgery — you may be able to avoid disruption in care. Call AetnaHealth Concierge at 1-800-334-0110 to ask for a Transition of Care form. If approved, you willbe able to continue with your present doctor and receive in-network benefits for up to 180 daysor by June 30, 2014.1

Aetna ExtrasAetna Extras help you save time and money while on your journey to health and well-being. Best of all, you get all ofthese tools, programs and services at no additional cost when you enroll in an Aetna health plan. Learn more abouteach of these in this brochure.Save TimeWork on WellnessSave MoneyiTriage appNEWCarePass app and websiteTeladoc serviceNEWIn Touch Care SM conditionmanagement programNEWDocFind directoryAetna Mobile appSimple Steps To A HealthierLife wellness websiteNEWAetna natural products and servicesdiscountsAetna Navigator websiteWelvie surgery decisionsupport programNEWInformed Health LineBeginning Right Maternity ProgramAetna SmartSource SM search toolHealthy Lifestyles CoachingMember Payment Estimator toolNEWAetna fitness discountsAetna weight management discountsAetna vision discountsMindbloom life balanceweb- and mobile-based appFour ways to access your plan informationLife changes and so do your benefits needs. Marriage. Birth. Another birthday. A newly empty nest.It’s smart to review your options every year to make informed choices for you and your family.Here are four ways to learn all you can before making a decision:1Read your benefit – it’s your life annual enrollment magazine.2Log in to Flying Together Employee Services Benefits Your Benefits Resources (YBR)to review your 2014 benefit options.3Let ALEX , the online Aetna Benefits Advisor, help you map out your benefits needs. VisitAlex at www.aetna.com/united or at Flying Together Employee Services Benefits.4Get to know the www.aetna.com/united — a site you can access anywhere and share withyour family. This site will expand in 2014 and become a valuable source of health and wellnessinformation to you and your family — even on your smartphone.Visit www.aetna.com/united now using your smartphone.2

Plan information at your fingertipsNavigate your health benefitsThe secure Aetna Navigator member website is your connection to all your plan information and linksto resources and tools. Once you receive your Aetna member ID card, visit www.aetna.com/unitedto register.Then you can log in anytime — day or night — to: Look up plan information and see your covered dependents Find network doctors, dentists, hospitals and labs faster and easierwith a customized version of the DocFind online provider directory Take a Simple Steps To A Healthier Life Health Assessment and get started onthe road to wellness View and update your Aetna Personal Health Record (PHR) Access cost of care and hospital comparison tools Download forms and order a replacement ID card Send a secure e-mail to Member Services with your questions Review your Explanation of Benefits (EOB) statementConnections are instant with Aetna MobileLife takes you many places. No matter where you are, you still want easy access to your healthinformation and tools to make the best decisions you can.See if your doctorUsing your iPhone or Android mobile device, you can:is in the Aetna or Search for a doctor, hospital or pharmacy Use the Urgent Care Finder to quickly find urgent careSmartCare networkcenters and walk-in clinicsVisit www.aetna.com/united Log in to your secure member site to:to access the DocFind online--View your medical claimsprovider directory for United.--View your coverage and benefitsYou also may call an Aetna--View your Personal Health Record (PHR)Health Concierge at--Show your doctor your Aetna member ID card1-800-334-0110 to see if(view front and back of card)your doctor is in the network.--Call or e-mail Member ServicesDownload your free Aetna mobile app from the App StoreSM or Android TM Market on Google PlayTM.You may also text “Apps” to 44040 to download.**Standard text messaging rates may apply.Get VIP treatment every time you callYour Health Concierge is your single point of contact across all Aetna programs. They will help youput all the pieces together — benefits, services, programs and tools. Your call is always confidential.Call 1-800-334-0110 Monday through Friday, 8 a.m. to 6 p.m. Your Aetna Health Concierge can: Explain how benefits work and how to get the most out of your plan Help you find network doctors Compare costs for procedures, medications and other health services Assist with claim payment issues Guide you to resources that can help improve your healthAfter hours? Once you’re a member, you can log in to your secure member website and click“Contact Us” to send a secure e-mail to a concierge — anytime, day or night.Your individual health information is protected and is not shared withUnited or any third party not affiliated with Aetna other than as allowedby law. So, as you use Aetna services, tools and programs, you can beconfident that your information is safe and secure.3

Wellness programs and resourcesWin prizes for taking healthy actionsUnited will continue to offer wellness program rewards in 2014. Healthy actions include gettingyour biometric health screening, completing your online Simple Steps Health Assessment,completing a be fit Challenge and more. L

the Aetna network — for example, if you are in your second trimester of pregnancy, undergoing chemotherapy or had a recent surgery — you may be able to avoid disruption in care. Call Aetna Health Concierge at 1-800-334-0110 to