Smart Campus The Next-generation Connected Campus

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Smart campusThe next-generation connected campus

Smart campus The next-generation connected campusThe higher education landscape is at the crossroads of anamazing digital shift. Higher education is faced with complexdisruption from a changing student body who are digital nativesexpecting a more intuitive experience that fosters positiveoutcomes. This is where a digital campus, also referred toas a smart campus, plays a role in transforming the lives ittouches. Innovative institutions recognize the importance oftrue transformation using technology that enables frictionless,touchless, and intuitive experiences driven by a digitallyconnected community.Students are consumers and customers who are empoweredwith choice. Armed with social awareness, the choices of today’sstudents are based on purpose, value, and experience. For thisreason, institutions should reflect on their goals and reshape howthey move forward using advancements that other sectors havegrown accustomed to. Colleges and universities should driveinteraction that serves intuitively and fosters positive outcomesbuilt on innovative practices leveraging emerging technologies toenhance the consumer experience. Faculty and staff also expecta digital workplace that allows them to focus on meaningfulactivities that serve a true purpose and promote the missionof the campus. Both of these shifts may require institutions tobecome digitally connected.

Smart campus The next-generation connected campusInnovations used in smart banking, smart retail, smart digitalworkplaces, and smart venues like hospitals and stadiumscould be extended to higher education campuses. These smartenvironments are enabling an easy and seamless experience byleveraging the most advanced and next-generation technologiesavailable to them. And more importantly, they continuallymodernize and adjust their practices to meet the needs of theirconstituents. To stay sustainable and relevant, institutions shouldemploy technology and analytics-based insights to enhance thewell-being of the communities in which they are rooted.We recognize that higher education campuses are epicenters ofactivity, and for that reason, leveraging smart campus strategiescan improve the experience of students, faculty, administrators,researchers, practitioners, and communities.

Smart campus The next-generation connected campusDeloitte smartcampus outcomesIn order to design a smart campus, collegesand universities should define a commonunderstanding and vision. Deloitte definesa smart campus as a paradigm shift toleverage innovative next-generationtechnologies to create a “digitally connected”campus that: Drives positive outcomes byfostering dynamic engagement. Enables development anddelivery of new business modelsand revenue streams. Fosters a digital culture to create andcollect data, derive insights from thatdata, and utilize the insights. Provides contextual information toconstituents based on their behaviors,intentions, and locations. Guides students each with aninsight-driven path toward theireducational success. Provides faculty with informationthat allows them to foster positiveinteractions with students, otherfaculty members, ecosystem partners,and the community. Leverages new interactive learningmodels by using digitally augmentedreality and virtual reality technologies. Improves operational efficiencyand effectiveness of current educationbusiness models continually throughstate-of-the-art technologies andoperating models. Leverages innovations (small andlarge) from other smart environmentsand industries. Increases value by leveraging existinginfrastructure investments. Becomes a model to design, implement,and test sustainable solutions forimproving socioecological aspectsof surrounding communities, regions,and cities. Evolves to create and maintain adigital campus of the future—thenext-generation campus that continuallymodernizes iteratively over time.

Smart campus The next-generation connected campusDeloitte smartcampus frameworkA smart campus is more than a system orcollection of applications, platforms, orinfrastructures that are being leveragedin a siloed manner around campuses.It requires a strategic framework thatfosters a connected ecosystem andcreates a new, exciting experience forall. Emerging technologies are requiredin order to develop the next-generationcampus—technologies that are woven intothe fabric and processes of an institutionto create smart communities for itsstudents, constituents, and citizens. Beloware the smart campus capabilities withinthe framework to promote the digitalexperience and to foster positive outcomes.Deloitte smart campuscapabilities frameworkSmart studentDigital studentSmart classroom and labNext-gen classroom and labsSmart teachingand researchInstruction and researchSmart studentadministrationStudent administrationSmart housing and diningLogistics andservices provisioningSmart mobilityCampus mobility and safetySmart eventsEvent logistics and servicesSmart operationsCampus and buildingoperationsSmart stadiumsConstituent experienceand operationsSmart campus design exampleWithin a smart campus design framework,organizations shift their focus fromprocesses to outcomes and then align theuse cases appropriate for their institution.They then can select proven innovationsto foster the desired outcomes. Below isjust one of many strategic designs thatcan be executed within Deloitte’s smartcampus framework.Smart student administration:Improving the financial aid processes Identify outcomes–– Better student services–– Reduced wait times–– Mitigate FA compliance issues–– Access to information–– Expedite processes Select use cases–– Deploy virtual assistants–– Automate and reduce data errors–– Reservation and queue management–– AI-triggered workflow–– Digital verification Deploy innovations–– RPA–– Blockchain–– Location intelligence–– Venue analytics–– Chatbots

Smart campus The next-generation connected campusDeloitte smart campustechnology architectureIt’s also vital for a campus to leverage itsexisting investments in heterogeneoustechnology environments and build onthem to enable transformation. For thisreason, colleges and universities will needa network that can provide high resilience,high performance, and proactive security.Such a strategically designed network for asmart campus will serve as the foundationof a holistic technology architecture stackthat enables its smart interactions.The vision of a smart campus relieson a diverse stack of technologycapabilities. A robust smart campustechnology architecture should havethe following layers: Presentation/channels Analytics and automation Data platform Integration Enterprise applications Infrastructure Security and riskDeloitte smartcampus principlesThe definition of smart campus varies fromone stakeholder to the next and in manycases is defined by the purpose it serves.The role in enhancing its constituents’quality of life has become the focal pointin the design of smart campus. The keyelement common in all design is theimportance of interconnectivity and thebenefits it provides. At Deloitte, we focus onkey principles that foster a connected andconsumer-grade experience for anyone whointeracts with the campus. Intuitive and simple to use:Today’s students are digital natives, andother higher education constituentswill want to interact with a system thatis instinctive and effortless to use. Theplatform should deliver an amazing andintuitive user experience. Real intelligenceand value for a smart campus will bederived from thinking about personae,user journeys and underlying use cases,and user experiences when interactingwith a smart campus platform. Design thinking and persona-centric:Interaction with the platform shouldbe touchless and enabled by multipleinterfaces—video, voice, gesture, touch.The platform should be designed toaddress who to serve and how. This willbe resolved through our design thinkingtheme, which focuses on personae, userexperiences, and user journeys.

Smart campus The next-generation connected campus Modular, adaptive, flexible,and intelligent:Campus needs and the technology tosupport them will constantly evolve. At itsbest, the solution is not locked into a setof technologies and business capabilitiesdesigned only for day one. To address thischallenge, a smart campus solution canuse a domain-driven design architecturethat would be based on microservicesthat guide campus transformation. Thesemicroservices are self-contained andreusable components of functionality. Thegoal is to create software capabilities andsolutions that are loosely coupled andleverage capabilities and solutions thathave been previously developed (whereapplicable). This architecture approachallows for the flexibility of “morphing”services, which allows the smart campusto evolve over time and allows capabilitiesto be reused in any manner. This, in turn,helps systems to be designed in a mannerthat can help ensure the ever-changingneeds of end users are addressed.Every time stakeholders like studentsand faculty interact with a smart campussolution or platform (e.g., use a mobileapp, leverage a learning managementsystem), they create digital footprints or“exhaust.” All this data can be capturedand used to train the solution and makeit smarter. As a result, the solution canlearn to preemptively provide the rightstakeholder the right information at theright time and right location (context).It can also allow the solution to enableAI-based automation of standard, roteprocesses, and/or user experiences andalert people to handle the exceptions inworkflows and processes. Adoptable and scalable:The solution is designed to allow collegesand universities to collaborate withpeers and scale massively. While mosthigher education institutions are local intheir reach and scale, a smart campussolution should allow for global scalabilityin order to meet the institution’s goals.The solution can be able to leveragedigital tools and technologies to providedata-driven experiences while enablingaccess and scale. Whether students arein a physical classroom on campus or ina virtual online classroom (participatingfrom anywhere in the world), the solutioncan be built to support them.

Smart campus The next-generation connected campusBenefits of a smart campusWith other industries incorporating smartenvironments, higher education institutionsserve their respective constituents in asimilar manner and in many cases provideservices to the same ones. A personacentric smart environment enables smartcampuses to complement and align with theoverall smart environment strategy, allowingcampuses to gain maximum efficiency,foster sustainability, and improve the dailyconditions for their constituents.A smart campus can help improve threeimportant factors: experience, efficiency,and education. It can help reshape howstudents study, how they learn, whatthey learn, and how they interact with aninstitution. And it can be the catalyst forthe transformation that will likely enablecampuses to address the future of learningand the future of work while reshapingthe campus experience. As needed, it cancontinue to serve the traditional campuswhile enabling it to adopt new approachesto serve in a manner that their digitallynative stakeholders have come to expect.Cultivate a digitallyconnected experience A well-designed infrastructure anddata strategy provide meaningfulinformation that allows for responsiveintervention between students, faculty,staff, and alumni. Today’s robust processing capabilitieshelp administrative staff analyzetheir enormous amounts of data,then proactively respond and fosterpositive outcomes. Provide collaborative educational toolsthat can support the academic journeysof all types of students. Enable connected automations to create aseamless and intuitive campus experience.Address cost pressures Being a smart campus enables institutionsto streamline processes, reduce costs,and become operationally more effectivethrough insight, automation, and thereplacement of antiquated procedureswith innovative practices. Campuses are able to use insights gainedfrom a data strategy to proactivelyaddress issues, enabling efficiencythrough thoughtful redesign. Similar to a city, maintaining buildings,facilities, landscapes, and power gridshas become vital to a campus’soperational efficiency.Elevate communication and awareness Students, faculty, and staff receive amuch more intuitive experience as theynavigate the campus and surroundingcommunities. Interactions are moreuser-friendly and consumer-like by design. Students are empowered by choiceand social awareness, and campusescan proactively interact and informtheir constituents.Provide sense of safety The fabric of connectivity enablescampuses to cultivate a sense of safety.A smart campus can use advancementslike facial recognition, reporting andalert systems, gunshot sensors, locationintelligence, and mining patterns to helpensure constituents are safe.

Smart campus The next-generation connected campusImpart a quality of life Improved connectivity for constituentswith Wi-Fi and mobile applications that areresponsive, reliable, and intuitive addresstheir needs effectively and efficiently. Enables a campus to design and maintaina more efficient transportation andmobility strategy. Transportation is a keyfactor that impacts a student’s ability tocontinue his/her education. In many cases,surrounding city buses and trains playan integral role in getting students toand from campus. Also, since more andmore students are adult workers, theyneed convenient options between workand campus. Fostering healthier constituents withinthe campus. With the use of wearables,schools and communities can promote ahealthier lifestyle. While these wearablesinform constituents of their healthpatterns, this information could also beused by campuses to address studenthealth issues, which could impactretention as well as promote a healthiercommunity and potentially could reducethe impacts to health and human services.Foster inclusion and equity Understanding the patterns aroundvarious activities and initiatives within acampus can help a school foster inclusionand drive equity. Dashboards designedaround inclusion and diversity can providevaluable, actionable insight. The knowledge gained from educationdrives the economy, and improving accessto education will only foster a moreinclusive community.Smart campus impacton student successEspecially given the implications behindchanging demographics as more lowerincome, underrepresented minority,and first-generation students pursuepostsecondary study, colleges anduniversities must develop new approachesto effectively support their studentson the path to graduation. As studentswith “nontraditional” backgrounds nowrepresent the majority of degree seekers,traditional support structures have becomeinadequate. However, the innovationswithin a connected campus are designedto foster measurable improvements inimproving persistence rates, decreasingtime to graduation, and increasing overallcompletion rates, as well as augmentingother student success factors. As a smartcampus strategy is thought through, itwill be tailored to the institution and theconstituents it serves.These institutions will be focused on keyelements such as quick and responsiveexperiences, including access to informationin a timely manner to propel studentsthrough their academic journey. A campusthat leverages a smart campus frameworkwill develop a holistic, student-centeredstrategy across all dimensions of thestudent experience, from the classroomto support services to campus operationsto relationships with the broadercommunity and the outcomes thatdefine student success.

Smart campus The next-generation connected campusSmart campus impacton the future of workLike other industries, campuses are beingintroduced to next-generation technologieslike artificial intelligence (AI), machinelearning (ML), blockchain, and automation.Using these technologies, innovationthrough a smart campus design positionsoffices and departments to streamlineprocesses to service students, faculty,and other constituents. For these reasons,activities that current staff engage inthroughout the campus will change,and new jobs requiring new skills willpresent themselves.The endless array of change leavesus asking two key questions:1. What is the role of the institution inpreparing their students for the futureof work?2. How will institutions, themselves, takeadvantage of the advancements withinthe future of work to better achieve theirmissions, improve performance, and bemore operationally efficient?These discussions will help institutionsreshape the offices and roles of the variousstaff in each unit. The digital workplace,employee mobility, the gig economy, andopen talent model are changing the waywork will be done on campus and are reframing what preparation for the workforcelooks like. Reallocating personnel to moremeaningful activities will be an exercise thatall next-generation campuses will have toembark on.As innovative practices get absorbed oncampuses and in industry, academic leaderswill recognize careers, jobs, and roles thatmay no longer be relevant. This will alsoenable departments and faculty to revisitprograms, curricula, and learning outcomesto ensure they are positioning their studentsfor the work of the future.Smart campus impacton cyber and data securityAs campuses adopt more and varied waysof interacting with internal and externalconstituencies, securing proprietaryinformation and other critical institutionalassets becomes exponentially more difficult,and meeting regulatory requirementsmore complex. The increasing ubiquityof IoT and its interconnections in highereducation campuses creates a complexdigital environment where cyberattacksand vulnerabilities in one area can have acascading effect on multiple areas and theconsequences can go beyond the usualdata loss, financial impact, and reputationaldamage risks. The implications could includedisruption of crucial educational servicesand infrastructure and could potentiallyimpact overarching smart cities ecosystem.Our smart campus security approachenables higher education institutesto implement an integrated cyber riskmanagement framework that providesstructure to identify threats, vulnerabilities,and implement cyber solutions to managerisks. The cyber risk capability is an integralpart of our smart campus frameworkand comprises industry standards, legal,and regulatory requirements to establishthe context of how cyber risk may affectan entire ecosystem including academiccommunity, services, infrastructure,and processes.As part of our smart campus strategywith universities and colleges, we promotea collaborative focus to help campusesestablish effective controls aroundsensitive assets and reduce risk whilefostering efficiency.

Smart campus The next-generation connected campusSmart campus impacton the future of learningA smart campus provides colleges anduniversities technological advancementsto refine the quality of classroom instructionand student learning. Facilitating thisprocess can be a critical task, consideringthat not only is the professor educatingmany students at any given time, buteach student has their own learning styleand speed.A smart campus offers a variety of smart,technological solutions that add value tostudent learning and their time on campus.Adaptive advising tools can help studentsactively see their personal “college roadmap”and allow them to pick classes that willhelp them learn the skills and knowledgerequired not only for graduation, but theprospective careers post–higher education.In other words, in addition to creatinga better student experience, a smartcampus will help students become moreemployable. A smart campus brings thesecapabilities to students and enables them toachieve a greater opportunity for success.Why smart campus?In summary, we are experiencing a digitalculture that will enable us to transform amarket. Today in our homes, cars, stores,and banks we experience advancedtechnologies that provide us withsmart environments. Higher educationinstitutions have been inundated by variousinfrastructures and platforms siloed bystrategy that often does not go past therespective unit and stakeholders theyservice. They have invested in dispersedsystems, beacons, Bluetooth technologies,Wi-Fi, sensors, smart classrooms, and largeERP/SIS platforms that play a siloed rolewith students, faculty, staff, and otherswho arrive on campus. Imagine if thesetechnologies communicated in a mannerthat seamlessly initiated positive outcomesthrough intuitive and intelligent interactions.As campuses address the needs of theirstudents, they may incorporate a smartcampus strategy that will foster efficientpractices. As part of developing a smartcampus strategy, colleges and universitiesshould move away from their focus ontransactional process redesign and focus onleading practices and respective outcomesthat will differentiate them from their peers.ContactsFor more information, please contact:Matthew AlexPrincipalDeloitte Consulting LLPmalex@deloitte.com 1 312 486 5561Tushar HalgaliSenior ManagerDeloitte Consulting LLPthalgali@deloitte.com 1 415 783 4347Roy MathewPrincipalDeloitte Consulting LLPrmathew@deloitte.com 1 408 704 4527Rana SenManaging DirectorDeloitte Consulting LLPrsen@deloitte.com 1 571 882 5298Brandon SosaManaging DirectorDeloitte Consulting LLPbsosa@deloitte.com 1 303 312 4086Bob BlackPrincipalDeloitte Consulting LLPbobblack@deloitte.com 1 980 312 3768www.deloitte.com/us/smartcampus

About Deloitte’s Higher Education practice:Deloitte Higher Education: A recognized leader in the higher education space,Deloitte has solved complex problems for several public and private highereducation institutions nationwide. Deloitte’s higher education team hasexperienced professionals and industry leaders that turn ideas into impactfor institutions. Our professionals have solved some of the toughest highereducation challenges for our clients, including operational and financialtransformation, student experience redesign, enterprise technology solutions,and organizational and change management. Learn more atwww.deloitte.com/us/higher-ed-services.This publication contains general information only and Deloitte is not, by meansof this publication, rendering accounting, business, financial, investment, legal,tax, or other professional advice or services. This publication is not a substitutefor such professional advice or services, nor should it be used as a basis for anydecision or action that may affect your business. Before making any decision ortaking any action that may affect your business, you should consult a qualifiedprofessional advisor. Deloitte shall not be responsible for any loss sustained byany person who relies on this publication.About DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UKprivate company limited by guarantee (“DTTL”), its network of member firms,and their related entities. DTTL and each of its member firms are legallyseparate and independent entities. DTTL (also referred to as “Deloitte Global”)does not provide services to clients. In the United States, Deloitte refers to oneor more of the US member firms of DTTL, their related entities that operateusing the “Deloitte” name in the United States and their respective affiliates.Certain services may not be available to attest clients under the rules andregulations of public accounting. Please see www.deloitte.com/about to learnmore about our global network of member firms.Copyright 2019 Deloitte Development LLC. All rights reserved.

Smart campus The next-generation connected campus Innovations used in smart banking, smart retail, smart digital workplaces, and smart venues like hospitals and stadiums could be extended to higher education campuses. These smart env

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