HP Color LaserJet CP2020 Series - University Of Vermont

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HP Color LaserJet CP2020 SeriesUser Guide

Copyright and LicenseTrademark Credits 2008 Copyright Hewlett-PackardDevelopment Company, L.P.Adobe , Acrobat , and PostScript aretrademarks of Adobe Systems Incorporated.Reproduction, adaptation, or translationwithout prior written permission is prohibited,except as allowed under the copyright laws.ENERGY STAR and the ENERGY STARlogo are U.S. registered marks of the UnitedStates Environmental Protection Agency.The information contained herein is subjectto change without notice.Corel is a trademark or registeredtrademark of Corel Corporation or CorelCorporation Limited.The only warranties for HP products andservices are set forth in the express warrantystatements accompanying such productsand services. Nothing herein should beconstrued as constituting an additionalwarranty. HP shall not be liable for technicalor editorial errors or omissions containedherein.Edition 1, 09/2008Part number: CB493-90908Microsoft , Windows , and Windows XPare U.S. registered trademarks of MicrosoftCorporation.Windows Vista is either a registeredtrademark or trademark of MicrosoftCorporation in the United States and/or othercountries.

Table of contents1 Product basicsProduct comparison . 2Product features . 2Walkaround . 4Front and side view . 4Back view . 4Model and serial numbers . 52 Control panelControl-panel walkaround . 8Control-panel menus . 9Use the menus . 9Reports menu . 10System setup menu . 11Service menu . 13Network config. menu . 143 Software for WindowsSupported operating systems for Windows . 16Supported printer drivers for Windows . 17HP Universal Print Driver (UPD) . 18UPD installation modes . 18Select the correct printer driver for Windows . 19Priority for print settings . 20Change printer-driver settings for Windows . 21Install the Windows software . 22Software installation types for Windows . 22Remove software for Windows . 22Supported utilities . 23HP Web Jetadmin . 23Embedded Web server . 23HP ToolboxFX . 24Other Windows components and utilities . 244 Use the product with MacintoshSoftware for Macintosh . 26Supported operating systems for Macintosh . 26Supported printer drivers for Macintosh . 26ENWWiii

Priority for print settings for Macintosh . 26Change printer-driver settings for Macintosh . 26Supported utilities for Macintosh . 27View embedded Web server using a Macintosh . 27Use features in the Macintosh printer driver . 28Create and use printing presets in Macintosh . 28Resize documents or print on a custom paper size . 28Print a cover page . 28Use watermarks . 29Print multiple pages on one sheet of paper in Macintosh . 29Print on both sides of the page (duplex printing) . 29Set the color options . 30Use the Services menu . 305 ConnectivitySupported network operating systems . 32Printer sharing disclaimer . 32USB connection . 33Supported network protocols . 34Configure the product on the network . 36Set up the product on the network . 36View settings . 36Network configuration page . 36Configuration page . 36IP address . 37Manual configuration . 37Automatic configuration . 37Show or hide the IP address on the control panel . 38Set automatic crossover . 38Set network services . 38Restore defaults (network settings) . 39TCP/IP . 39IP address . 39Configure IP parameters . 39Dynamic Host Configuration Protocol (DHCP) . 39BOOTP . 39Subnets . 40Subnet mask . 40Gateways . 40Default gateway . 406 Paper and print mediaUnderstand paper and print media use . 42Supported paper and print media sizes . 43Supported paper types and tray capacity . 45Special paper or print media guidelines . 47Load paper and print media . 487 Print tasksivENWW

Cancel a print job . 52Cancel the current print job at the product control panel . 52Cancel the current print job from the software program . 52Use features in the Windows printer driver . 53Open the printer driver . 53Use printing shortcuts . 53Set paper and quality options . 53Set document effects . 53Set document finishing options . 54Obtain support and product-status information . 54Set advanced printing options . 548 Color for WindowsManage color . 58Automatic . 58Print in Grayscale . 58Manual color adjustment . 58Manual color options . 58Color themes . 59Match colors . 60Match colors using the Microsoft Office Basic Colors palette . 60Match colors using the HP Basic Color Match tool . 60Match colors using View Custom Colors . 61Advanced color use . 62HP ColorSphere toner . 62HP ImageREt 3600 . 62Media selection . 62Color options . 62Standard red-green-blue (sRGB) . 629 Manage and maintainInformation pages . 66HP ToolboxFX . 67Open HP ToolboxFX . 67Status . 68Event log . 68Alerts . 69Set up Status Alerts . 69Set up E-mail Alerts . 69Product information . 69Set password . 69Help . 70Device Settings . 71Device Information . 71Paper Handling . 72Printing . 72PCL5c . 72PostScript . 72Print Quality . 73Print Density . 73ENWWv

Paper Types . 73System Setup . 73Save/Restore Settings . 73Password . 73Service . 74Network Settings . 74Shop for Supplies . 74Other Links . 74Embedded Web server . 75View the HP embedded Web server . 75Embedded Web server sections . 76Manage supplies . 78Supplies life . 78Print-cartridge storage . 78HP policy on non-HP print cartridges . 78HP fraud hotline and Web site . 78Print when cartridge is out . 79Replace print cartridges . 80Memory and font DIMMs . 84Product memory . 84Install memory and font DIMMs . 84Enable memory . 88Enable memory for Windows . 88Check DIMM installation . 88Clean the product . 88Firmware updates . 8910 Solve problemsBasic troubleshooting checklist . 92Factors that affect product performance . 92Control-panel and status-alert messages . 93Clear jams . 99Common causes of jams . 99Jam locations . 100Change Jam Recovery setting . 100Clear jams in tray 1 . 100Clear jams in tray 2 . 101Clear jams in tray 3 . 102Clear jams in fuser area . 103Clear jams in output bin . 105Clear jams in duplexer (duplexing models only) . 105Solve image-quality problems . 108Identify and correct print defects . 108Print-quality checklist . 108General print quality issues . 109Solve issues with color documents . 113Use HP ToolboxFX to troubleshoot print-quality problems . 115Optimize and improve print quality . 116Calibrate the product . 116Performance problems . 117viENWW

Product software problems . 118Solve Macintosh problems . 119Solve problems with Mac OS X . 119Appendix A Supplies and accessoriesOrder supplies and accessories . 124Appendix B Service and supportHewlett-Packard limited warranty statement . 126Print cartridge limited warranty statement . 127End User License Agreement . 128Customer support . 130Repack the product . 131Service information form . 132Appendix C SpecificationsPhysical specifications . 134Electrical specifications . 135Acoustic emissions . 136Environmental specifications . 136Appendix D Regulatory informationFCC regulations . 138Environmental product stewardship program . 139Protecting the environment . 139Ozone production . 139Power consumption . 139Paper use . 139Plastics . 139HP LaserJet print supplies . 139Return and recycling instructions . 140United States and Puerto Rico . 140Multiple returns (two to eight cartridges) . 140Single returns . 140Shipping . 140Non-US returns . 140Paper . 140Material restrictions . 140Disposal of waste equipment by users in private households in the European Union . 141Material Safety Data Sheet (MSDS) . 141For more information . 141Declaration of conformity . 142Country/region specific statements . 143Laser safety . 143Canadian DOC regulations . 143VCCI statement (Japan) . 143Power cord statement (Japan) . 143EMI statement (Korea) . 143Laser statement for Finland . 144ENWWvii

Substances Table (China) . 145Index . 147viiiENWW

1ENWWProduct basics Product comparison Product features Walkaround1

Product comparisonHP Color LaserJet CP2020 Series Printer Prints up to 21 pages per minute (ppm) on letter-size media. 50-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) Optional 250-sheet input tray (tray 3) (standard on HP Color LaserJet CP2020x) Hi-Speed universal serial bus (USB) 2.0 port Built-in networking to connect to 10Base-T/100Base-TX networks (HP Color LaserJet CP2020n,HP Color LaserJet CP2020dn, and HP Color LaserJet CP2020x) Automatic duplexer (HP Color LaserJet CP2020dn and HP Color LaserJet CP2020x)Product features Prints up to 21 pages per minute (ppm) on letter-size media. Prints at 600 dots per inch (dpi). Includes adjustable settings to optimize print quality. The print cartridges use HP ColorSphere toner. For information about the number of pagesthe cartridges can print, see www.hp.com/go/pageyield. Actual yield depends on specificuse. Offers automatic duplexing (HP Color LaserJet CP2020dn and HP Color LaserJetCP2020x only).Memory Includes 128-megabyte (MB) random-access memory (RAM).Supported operatingsystems Windows 2000 Windows XP Home/Professional Windows Server 2003 (32-bit only) Windows Vista Mac OS X V10.28 and later Tray 1 (multipurpose tray) holds up to 50 sheets of print media or 10 envelopes. Tray 2 holds up to 250 sheets of print media. Optional Tray 3 holds up to 250 sheets of print media. Output bin holds up to 125 sheets of print media.Printer driver features ImageREt 3600 produces 3600 dpi print quality for fast, high-quality printing of businesstext and gr

HP Color LaserJet CP2020 Series Printer Prints up to 21 pages per minute (ppm) on letter-size media. 50-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) Optional 250-sheet input tray (tray 3) (standard on HP Color Laser

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