Ultralift 3510/7510 Series - Rehabmart

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Ultralift 3510/7510 SeriesOwner’s ManualPhone: 1-888-363-7224 Fax: om

Table of ContentsGeneral Information . 4About the product . 4Safety Information . 5Parts Designation . 6Product Description . 8Functions . 8On/Off Switch (Emergency Stop) . 8Battery Level / LED Display . 9Legs Opened or Closed (iQ Models Only) . 10Raising and Lowering a Patient (iQ Models Only) . 10Weigh Scale (iQ Models and Internal Scale Option only) . 11Hand Control . 11iQ Technology(Option) . 12Scale Operation . 14Internal Scale Option . 14Safety Features . 15Battery. 16Battery Charging . 16Charging the removable battery . 16Lifting a Patient . 17Raising a patient. 17Lowering a Patient to a Bed . 18Lift Legs Position . 19Transporting a Patient . 19Maintenance & Care . 20Maintenance Information . 20Service Warning . 20Safety/Maintenance Inspection Checklist . 21Trouble Shootings . 22Warranty . 23 Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 2

Limited Warranty . 23Exclusions . 23Warranty Process . 24Technical Specifications . 26Product Information . 26Battery Performance. 26Lift Dimensions. 27Order Template . 29Parts & Service . 30 Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 3

General InformationAbout the productThe Ultralift has been designed with ease of use in mind. The following instructions will allowany caregiver to perform safe and easy resident transfers. The lift is intended for professionaluse by one trained operator. This should not replace any current policies or procedures in placeby the facility. Additional help may be necessary when using the lift. Please note that theUltralift is designed to perform all types of lifts. It can also be used as a bath lift in manysituations. When used as a bath lift, we recommend using a Tollos mesh bath sling. Ensureyour model does not exceed weight capacity: 3510X is 600 lbs. and 7510X is 750 lbs. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 4

General InformationSafety InformationWARNING: Untrainedoperators can cause injury orbe injured. Permit only trainedpersonnel to operate the lift.Improper operation can causeinjury. Operate the lift only asdescribed in this manual.WARNING: Do not exceedweight capacity of lift.WARNING: Helpers can causeinjury or be injured. Maintaincontrol of the lift, operate thecontrols, and direct roper maintenanceincluding, without limitation,improper actuator inspectionand replacement can causeserious injury. Poor liftcondition can cause seriousinjury. Maintain the lift only asdescribed in this r parts and service cancause injury and void ofwarranty. Use only Tollos Medical parts and Tollos Medical approved items on theliftWARNING: Visibly inspect slingprior to each use to ensuresling is the correct type, sizeand design to handle lifting.Ensure the sling is notdamaged, torn worn,discolored or past its useful life(i.e. single patient for adisposable sling); that thesling’s straps are correctlyattached to the spreader bar,and that the sling is tested withresident in it at a few inchesover bed or chair prior toactual transferring to properoperation. At same time, visiblyinspect spreader bar to ensureall bolts are tight. Never leave apatient unattended in a lift.WARNING: An actuator failuremay cause serious injury.Comply with actuator serviceinspections requirements.WARNING: Electric shock cancause death or serious injury.Charge the lift batteries only asdescribed in this manual. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 5

General InformationSafety InformationWARNING: Improper use can cause the lift to tip when transporting aresident if the lift makes a sudden stop during forward motion. Thiscan cause injury if the resident ------------------------------------------------To ensure that the lift will not incur this situation, ensure that whentransporting the lift’s path is free from obstruction (bed legs,furniture, other medical equipment, etc) Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 6

Parts DesignationLegend1.2.3.4.5.6.BoomSpreader BarHandle BarControl BoxRear CastersFront Casters Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 7

Product DescriptionFunctionsOn/Off Switch (Emergency Stop)To turn power on, rotate the red button to the right (clockwise) a quarter of a turn. This willallow the button to pop upward. Then press any function button. Simply push the red buttondown to turn power off. This switch is also used in the case of an emergency. The lift can bestopped immediately by pressing the red button down.“On/Off Switch (Emergency Stop)”(iQ Models)“On/Off Switch (Emergency Stop)”(LINAK Models) Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 8

Product DescriptionBattery Level / LED DisplayThe 5 LED display on the Mast Control Box provides two types of information to the caregiver. When the lift is on but not in operation, it displays battery capacity. The reading shouldalways be in the “green zone”. If the level falls between yellow and red, an alarm will soundand the lift should be charged immediately. The “Smart Charge” battery charger includedwith you lift makes overcharging impossible. Batteries will become permanently depleted iffrequently drained into the yellow or red zones. By using the “smart” electronics, the battery percentage and any history of low charges canbe seen. This can address non-charging compliance issues. When the lift is in operation, on models prior to March 2011, the display willautomatically switch to show load as a percentage of lifting capacity.“Battery Level Indicator”(iQ Models)“Battery Level Indicator”(LINAK Models) Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 9

Product DescriptionLegs Opened or Closed (iQ Models Only)Using the base widening controls to the left of the battery indicator, press the Open button towiden the base. Press the Close button to close the base. Base widening is to navigate objectslike a wheelchair, rather than for stability“Close”“Open”Raising and Lowering a Patient (iQ Models Only)Using the boom controls to the right of the battery indicator, press the “UP” button to raise theboom. Press the “DN” button to lower the boom“Raise”“Lower” Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 10

Product DescriptionWeigh Scale (iQ Models and Internal Scale Option only)To enter weigh scale mode, press and then release the red button. (Page 14 for details)Weigh ScaleHand ControlPress the upper left button on the pendant to raise the boom. To lower the boom, press theupper right button. To widen the lift base, press the lower left pendant button. To close thebase, press the lower right hand pendant button.“Lower”“Raise”“Open”“Close” Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 11

Product DescriptioniQ Technology(Option)The Ultralift is equipped with iQ Technology that provides very useful data to assist withmaintenance, training and compliance. An explanation of these is set forth below:Explanation of LCD Display MessageThree sets of messages are displayed depending upon the lift being in normal operation, whena specific button is pushed or when being charged.1. Lift On but not in Operation:During idle periods while lift is on, the LCD display will scroll through the following 7indicators every 7.5 seconds:TTL CYCL: #### - Accumulated cycles of the lift defined as upwards travel of more than 12inches followed by downward travel.TTL HRS: #### - Accumulated number of hours the lift has operated. This is defined as thenumber of hours the motor (lifting and traversing) has been in operation.CHARGES: #### - Accumulated number of times the batteries have been chargedCHARGE PERC: % - The current level of charge in the battery. This is displayed as apercentage in increments of 10% from 0% to 100%.LOW CHRG: #### - Accumulated number of times the batteries have experienced a verydeep discharge (means lift is not being charged enough and batteries will be permanentlydepleted and may cause early replacement)SERVC IN: #### - Number of lift cycles remaining before service is required. This resetsafter service.SERVC CHK: #### - Indicates a switch is stuck on a hand control or touch pad.2. Dynamic Messages. These only occur when the specific switch is pressed.Lift Up: #### Life accumulated number of Lift Up movements.Lift Dn: ### Life accumulated number of Lift Down movements. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 12

Product Description3. Charging Message:CHARGE PERC: % Display the current level of charge in the battery. This is displayed as apercentage in increments of 10%.4. Service RequirementsLCD will show a number of cycles until service is needed. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 13

Product DescriptionScale OperationInternal Scale OptionWARNING: The integrated scale is not approved to determine mass in medical practice,including the weighing of patients in connection with health monitoring.ENTER WEIGH MODE1. Press the RED button once and release2. Display reads “Weigh Mode”ZERO SCALE1. Press ZERO button and release.2. Place sling on spreader bar and press ZERO to subtract weight of sling3. Display reads 0.0 lbs 0.0 kg4. Repeat if scale does not read 0.0 lbs 0.0 kg5. 4 quick BEEPS confirms scale is zero’edWEIGH RESIDENT1. Attach sling and lift resident free of bed or chair until the resident has steadied.2. The battery indicator will flash a single green LED.3. Once the resident has steadied, 3 short BEEPs indicate weight has been recorded.4. Battery indicator will light up 3 green LED’s solid.5. Display will show weight of resident.6. A short press of the red button will reweigh the residentEXIT WEIGH MODE1. Press and Hold RED button until BEEPS and release.(Or Turn lift off and on to exit weight mode.)RECALL WEIGHT1. Enter Weigh Mode and press RECALL to recall last weight recorded Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 14

Product DescriptionSafety FeaturesIn the event the actuator will not retract and the resident is suspended, raise a bed or chair highenough to safely support the resident to allow you to detach the sling. If this is impossible, thenposition the resident over a bed or chair and gently lift upward on the red emergency downlever until the actuator starts to retract. Release the lever when the resident is supportedenough to safely detaches the sling.It will be helpful to raise the bed or chair to the highest position, reducing the amount of traveltime needed by the emergency lowering feature.For Ultralift , there will rarely be enough weight on the actuator from the resident/patient soadditional downward pressure may need to be applied to the boom to begin lowering. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 15

Product DescriptionBatteryBattery Charging1. Choose a suitable, safe location to place the lift near an AC power outlet.2. Lock the rear casters.3. Extend the power cord and plug into a 110V AC power outlet.4. Ensure battery level indicator green lights are flashing sequentially.5. Charge the lift for at least four hours before returning it to service. (If batteries have beencompletely depleted).6. Batteries are fully charged when all three green lights remain lit.7. Once charging is complete, unplug the AC cord from the wall receptacle.8. Relocate the AC cord to its storage area on the lift.9. NOTE—Lift cannot be run on low batteries or these wil be permanently depleted. If thereare charging issues where batteries appear to be failing, use the “Smart Electronics” in thistutorial to identify if the lift has been used at a low charge and/or to identify how much thelift has been charged.IMPORTANT: Never move the lift while it is being charged. Doing so will result indamage to the lift. The lift should be charged whenever it is not in use.IMPORTANT: Fully discharging the batteries reduces battery life. Charge the batteriesregularly.Charging the removable battery1. If your lift is equipped with a removable battery pack system, remove the depleted batteryfrom the lift by lifting it straight up and then pulling it away from the lift.2. Replace with a fully charged battery.3. Charge depleted batteries by mounting in the wall mounted charging station. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 16

Lifting a PatientRaising a patient1. If the patient is being lifted from a wheelchair or transfer chair or be, make sure brakes onthe chair or bed are locked.2. Turn the ON/OFF switch to the “ON” position (Large red button “up”).3. Using either the hand controller or the override button located on the control panel, pressthe “down” button until the boom of the lift is in the lowest possible position.4. Decide in what position the patient should be in when lifted.5. To lift the patient in a seated position, use a shorter set of loops at the shoulders and alarger set of loops at the legs. This places the resident’s head higher than their legs.(Patient must have some upper body strength to be in seated position or risk of falling out ispossible.)6. To lift in a reclined position, use a longer set of loops at the shoulders and a shorter set ofloops at the legs. This will allow the resident’s head to be level with their legs7. Attach the back loops to the hanger by slipping the right back loop over the right back hookand the left back loop over the left back hook.IMPORTANT: Lift resident/patient 1-2 inches over bed or chair, stop and then checkthat all straps, sling fabric and loops are secure and ensure the patient is comfortable.IMPORTANT: Wrong sling size can allow patients to fall out.IMPORTANT: Read separate sling user guide for information on selecting, attachingand using lift with slings. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 17

Lifting a PatientLowering a Patient to a Bed1. Roll the legs under the bed, and position the resident over the bed. Ensure bed wheels arelocked.2. Raise the bed rail on opposite side of bed (if applicable)3. Lower the resident slowly to the bed. Once the resident is fully supported by the bed andthe sling loops become slack enough to be unhooked from the side bars, disconnect thesling from the lift.4. Log rolls the resident away from you. Roll the exposed half of the sling in half5. Lay the resident flat again , then roll them toward you and remove the sling6. Lay the resident flat again. Raise the bed rail on your side of bed (if applicable)IMPORTANT: There will always be enough battery power to lower a patient in case thebatteries are exhausted with a patient in the lift. This is an equipped safety feature of this lift. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 18

Lifting a PatientLift Legs PositionLegs SHOULD be opened at the following times: To allow access around chairs, toilets or other impediments. To increase stability particularly with heavier patients. So it is recommended to have legs open when lifting or lowering if possible though notrequired except as set forth below;Legs MUST be opened at the following times: For use with a walking harness For patients who are active or swing around in the lift.WARNING: FAILURE TO ADHERE TO THE FOLLOWING PRECAUTIONS ON MOBILE LIFT LEGPOSITIONING CAN RISK SERIOUS INJURY TO BOTH PATIENTS AND MEDICAL STAFF.Transporting a Patient1. Roll the lift on a smooth, unobstructed surface when transporting a resident. (Larger wheelcastors are easier to push but harder to fit under low beds.)2. Have an attendant steady the resident during transport.3. Move the lift by grasping the push handles and pushing in the desired direction.4. Do not move lift by pushing or pulling boom.5. It is sometimes best to allow the resident’s feet to rest on the base, if possible, for addedfeeling of security during transporting.6. Slings are supplied with side handles to aid in stabilizing during transporting. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 19

Maintenance & CareMaintenance InformationUltralift 3510/7510 Series are subject to wear and tear. Inspect and adjust the lift uponreceiving. Daily, monthly, and yearly inspections and adjustments are to be done by a qualifiedtechnician. Inspections are required to uncover signs of damage, wear, or potential failure.Inspections should be recorded and include, but not limited to, the date, model and serialnumber, findings, corrective measures, date of inspection, name, and signature of the personperforming the inspection. Should an inspection uncover any issues that could cause anaccident and/or injury, the lift is to be removed from service immediately. The lift shall remainout of service until it's repaired by qualified personnel. All inspection records should be savedfor future reference.WARNING: MAINTENANCE AND SERVICE MUST BE DONE BY A QUALIFIED TECHNICIAN,FULLY TRAINED IN SERVICING PROCEDURES BY Tollos Service WarningThe Ultralift with its iQ Technology will display service requirements. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 20

Maintenance & CareSafety/Maintenance Inspection ChecklistComponentOK - N/AReason - CommentsReplace - FixACTUATORInspect lift actuator collar (SKF actuators only)Inspect actuator mounting points for cracks or defectsInspect actuator inner and outer tube for any damageInspect actuator housing for any damageInspect actuator for excessive noiseInspect actuator for convulsive movementDoes actuator guide tube sw ay or deflect w hen extendedTest lift actuator anti-entrapmentTest lift actuator Emergency Dow n function (Linak)IQ TECHNOLOGYTTL CYCLEHOURSCHARGESLOW CHARGESERVICE INOPERATIONSTest caster locking functionTest caster maneuverabilityInspect leg opening actuatorTest leg open / close functionInspect tie rod - w eld baseInspect foot plate dow el pins (if applicable)Inspect knee pad - blockInspect foot pedal (if applicable)ELECTRICALTest scale (if applicable)Test battery output (12-13 volts each)Voltage readings:Test charger output (26-28 volts)Voltage readings:Test touch pad or panel functionsTest hand control functions# pins:# fns:Inspect A/C CordFASTENERSAre all nuts and bolts tight and present?Inspect boom / mast pivot joint tightnessMISCELLANEOUSGrease all pivot jointsAre all components present?Is there any visual damage?Inspection sticker Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 21

Trouble ShootingsProblemThe lift does not operateLift does not chargeRaising or lowering / Opening orclosing legs not workingSolutions Copyright 2017. All rights reserved.Make sure the lift is not plugged inCheck the On/Off button. Twist E-Stop button to turn onTest Hand Control. If no functions, replaceCharge the batteryCheck the wall outletEnsure AC cord is plugged into the chargerCheck connections on battery terminalsMake sure the lift is charged.Check actuator clevis for breaks. If broken, replaceactuator.Test hand control. If no functions; replace.TUL-01-OM-REV.1Page 22

WarrantyLimited WarrantyTollos warrants that is products are free from defects in materials and workmanship undernormal use as specified in the operations manual for two (2) years or 15,000 cycles whichevercomes first from the original purchase date. Labor is warrantied for one year. The generalwarranty period does not include the following components, which have specific warrantyperiods: Actuators (two years, but no freight or labor after the first year),Batteries (ninety days),Upholstered parts, i.e., knee pads, head protectors (one year),All electrical components including circuit boards, touch pads, hand controls and scales (oneyear)The warranty period for repaired or replaced products continues the original warranty coverageperiod which started from the original date of purchase.ExclusionsWarranties will be in effect if the product has undergone standard preventive maintenance by acertified technician and the preventive maintenance is documented to have occurred at nomore than yearly intervals. This limited warranty applies only to the Tollos products sold in theUnited States and Canada, and does not apply to equipment that has been damaged orrendered defective because of: Acts of God, accident, misuse, neglect or abuseUse of parts not manufactured or old by TollosModification without the written permission of TollosService by anyone other than Tollos or a Tollos authorized agentTransit, neglect, misuse, power surge or operating environmentExcessive wear and use (over 10,000 cycles per year)Failure to operate in accordance with manufacturer’s guidelines or any other improperoperation or maintenance, orAny other cause not directly and primarily caused by defective material, workmanship ordesign. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 23

WarrantyService performed as a result of these conditions will be subject to charges for labor,transportation, shipping and replacement parts. Examples of misuse include, but are not limitedto cracked hand controls, cracked shrouds, electrical wires pulled from the unit and others.Warranty ProcessCustomers can be in contact with Tollos via phone or Email to inquire whether a product isunder warranty. Phone: 1-888-363-7224Email: customerservice@tollos.comTollos shall determine whether and how the Warranty applies including whether it shall:1. Request the original purchaser ship the product prepaid freight to Tollos for inspection anddetermination of warranty coverage,2. Ship replacement parts to authorized service personnel for replacement,3. Make some other arrangement, or4. Deny warranty coverage.Before a product or component that is believed to be faulty is returned interaction with a Tollosservice expert must take place to diagnose the issue and receive further instruction onprocesses to perform to rectify the problem.If it is determined that the product or component is to be returned to Tollos the followingconditions must be met: A RA (return authorization) is required and will be supplied by Tollos,The product must be in its original packaging or packed sufficiently well so that no furtherdamage to the product or component can occur during shipping.A shipping address will be provided by Tollos.Products will be repaired at no cost if the product is under warranty. The company will repairthe product with new or refurbished to be functionally equivalent to new parts. All partsreplaced in the performance of service shall become the property of Tollos. The product cannotbe exchanged with a new product and the product cannot be refunded. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 24

WarrantyReplacement products or components will be invoiced as a replacement product or component,including freight. Upon receipt of parts by Tollos, authorized to be returned, the replacementproduct or component will be fully credited if it is determined that the component is underwarranty. This determination is at the sole discretion of the company. Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 25

Technical SpecificationsProduct InformationOperation:Safe Working Load:Front Casters:Power Source:Charger:Overall Weight:Construction:FinishEmergency Stop SwitchEmergency Up/Down SwitchKnee PadRemovable Battery PackAnti-Free Wheel Safety System:Remote Hand Controller:Approved Lift:Warranty:Electric ActuatorModel 3510XH: 600lbs (272kgs)Model 7510XH: 750lbs (340kgs)100mm or 4”(Optional 3” Low Clearance)(Optional flat base)Two 12V, 2.6Ah batteries24V CSA/UL ApprovedModel 3510XH: 144 lbs or 66kgModel 7510XH: 146lbs or 67 kgRectangular Steel TubingPolyester Powder Coat, BakedStandardStandardMulti-Position, AdjustableOptionalStandardStandardCSA-Z10535-032 YearBattery Performance Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 26

Technical SpecificationsLift DimensionsLegs ClosedLegs OpenedBoom RetractedUltralift 3510, 6 points Spreader Bar Copyright 2017. All rights reserved.TUL-01-OM-REV.1Ultralift 7510, 6 points Spreader BarPage 27

Technical SpecificationsBoom ExtractedUltralift 3510, 6 points Spreader Bar Copyright 2017. All rights reserved.Ultralift 7510, 6 points Spreader BarTUL-01-OM-REV.1Page 28

Order Template Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 29

Parts & ServiceCustomer service and product support are important aspects of each Tollos product.For assistance with the lift, contact Tollos Customer Service.Please have the serial number of your Tollos product available when calling Customer Service,and include it in all written communications.SERIAL NUMBERIf you have any questions about this equipment,Please contact Tollos , Inc. or your local authorized dealerOne Easter Court, Suite JOwings Mills, MD 21117Phone: 1-888-363-7224 Fax: om Copyright 2017. All rights reserved.TUL-01-OM-REV.1Page 30

Ultralift 3510/7510 Series Owner’s Manual Phone: 1-888-363-7224 Fa

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