McAfee Alert Manager 4.7.1 Product Guide

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Product GuideRevision 1.0Alert Managerversion 4.7.1

COPYRIGHTCopyright 2004 Networks Associates Technology, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in aretrieval system, or translated into any language in any form or by any means without the written permission of Networks Associates Technology, Inc., or itssuppliers or affiliate companies. To obtain this permission, write to the attention of the Network Associates legal department at: 5000 Headquarters Drive, Plano,Texas 75024, or call 1-972-963-8000.TRADEMARK ATTRIBUTIONSActive Firewall, Active Security, ActiveSecurity (in Katakana), ActiveHelp, ActiveShield, AntiVirus Anyware and design, Bomb Shelter, Certified Network Expert, Clean-Up,CleanUp Wizard, ClickNet, CNX, CNX Certification Certified Network Expert and design, Covert, Design (Stylized E), Design (Stylized N), Disk Minder, Distributed SnifferSystem, Distributed Sniffer System (in Katakana), Dr Solomon’s, Dr Solomon’s label, Entercept, Enterprise SecureCast, Enterprise SecureCast (in Katakana), ePolicy Orchestrator,EZ SetUp, First Aid, ForceField, GMT, GroupShield, GroupShield (in Katakana), Guard Dog, HomeGuard, Hunter, IntruShield, Intrusion Prevention Through Innovation,IntruVert Networks, LANGuru, LANGuru (in Katakana), M and Design, McAfee, McAfee (in Katakana), McAfee and design, McAfee.com, McAfee VirusScan, NA NetworkAssociates, Net Tools, Net Tools (in Katakana), NetCrypto, NetOctopus, NetScan, NetShield, NetStalker, Network Associates, Network Associates Coliseum, NetXray, NotesGuard,Nuts & Bolts, Oil Change, PC Medic, PCNotary, PrimeSupport, Recoverkey, Recoverkey - International, Registry Wizard, RingFence, Router PM, SecureCast, SecureSelect, Sniffer,Sniffer (in Hangul), SpamKiller, Stalker, TIS, TMEG, Total Network Security, Total Network Visibility, Total Network Visibility (in Katakana), Total Virus Defense, Trusted Mail,UnInstaller, Virex, Virus Forum, ViruScan, VirusScan, WebScan, WebShield, WebShield (in Katakana), WebSniffer, WebStalker, WebWall, What’s The State Of Your IDS?, Who’sWatching Your Network, WinGauge, Your E-Business Defender, Zip Manager are registered trademarks or trademarks of Network Associates, Inc. and/or its affiliates inthe US and/or other countries. Sniffer brand products are made only by Network Associates, Inc. All other registered and unregistered trademarks herein are thesole property of their respective owners.LICENSE INFORMATIONLicense AgreementNOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICHSETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH TYPE OF LICENSEYOU HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS THATACCOMPANIES YOUR SOFTWARE PACKAGING OR THAT YOU HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET, A FILEON THE PRODUCT CD, OR A FILE AVAILABLE ON THE WEB SITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU DO NOTAGREE TO ALL OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCTTO NETWORK ASSOCIATES OR THE PLACE OF PURCHASE FOR A FULL REFUND.AttributionsThis product includes or may include:Software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).Cryptographic software written by Eric A. Young andsoftware written by Tim J. Hudson.Some software programs that are licensed (or sublicensed) to the user under the GNU General Public License (GPL) or othersimilar Free Software licenses which, among other rights, permit the user to copy, modify and redistribute certain programs, or portions thereof, and have access tothe source code. The GPL requires that for any software covered under the GPL which is distributed to someone in an executable binary format, that the source codealso be made available to those users. For any such software covered under the GPL, the source code is made available on this CD. If any Free Software licensesrequire that Network Associates provide rights to use, copy or modify a software program that are broader than the rights granted in this agreement, then such rightsshall take precedence over the rights and restrictions herein.Software originally written by Henry Spencer, Copyright 1992, 1993, 1994, 1997 Henry Spencer.Software originally written by Robert Nordier, Copyright 1996-7 Robert Nordier.Software written by Douglas W. Sauder.Software developed by theApache Software Foundation (http://www.apache.org/). A copy of the license agreement for this software can be found at al Components for Unicode (“ICU”) Copyright 1995-2002 International Business Machines Corporation and others.Software developedby CrystalClear Software, Inc., Copyright 2000 CrystalClear Software, Inc.FEAD Optimizer technology, Copyright Netopsystems AG, Berlin, Germany.Outside In Viewer Technology 1992-2001 Stellent Chicago, Inc. and/or Outside In HTML Export, 2001 Stellent Chicago, Inc.Software copyrighted byThai Open Source Software Center Ltd. and Clark Cooper, 1998, 1999, 2000.Software copyrighted by Expat maintainers.Software copyrighted by TheRegents of the University of California, 1989.Software copyrighted by Gunnar Ritter.Software copyrighted by Sun Microsystems , Inc. 2003.SoftwareSoftware copyrighted by Michael A. Chase, 1999-2000.Software copyrighted by Neil Winton, 1995-1996.copyrighted by Gisle Aas. 1995-2003.Software copyrighted by RSA Data Security, Inc., 1990-1992.Software copyrighted by Sean M. Burke, 1999, 2000.Software copyrighted by MartijnKoster, 1995.Software copyrighted by Brad Appleton, 1996-1999.Software copyrighted by Michael G. Schwern, 2001.Software copyrighted bySoftware copyrighted by Larry Wall and Clark Cooper, 1998-2000.Software copyrighted by Frodo Looijaard, 1997.SoftwareGraham Barr, 1998.copyrighted by the Python Software Foundation, Copyright 2001, 2002, 2003. A copy of the license agreement for this software can be found at www.python.org.Software copyrighted by Beman Dawes, 1994-1999, 2002.Software written by Andrew Lumsdaine, Lie-Quan Lee, Jeremy G. Siek 1997-2000 University ofSoftware copyrighted by Simone Bordet & Marco Cravero, 2002.Software copyrighted by Stephen Purcell, 2001.Software developedNotre Dame.by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/).Software copyrighted by International Business Machines Corporation and others, 1995-2003.Software developed by the University of California, Berkeley and its contributors.Software developed by Ralf S. EngelschallSoftware copyrighted by Kevlin Henney, 2000-2002.Software rse@engelschall.com for use in the mod ssl project (http://www.modssl.org/).copyrighted by Peter Dimov and Multi Media Ltd. 2001, 2002.Software copyrighted by David Abrahams, 2001, 2002. See http://www.boost.org/libs/bind/bind.html for documentation.Software copyrighted by Steve Cleary, Beman Dawes, Howard Hinnant & John Maddock, 2000.Software copyrighted bySoftware copyrighted by Nicolai M. Josuttis, 1999.Software copyrighted by Jeremy Siek, 1999-2001.Software copyrightedBoost.org, 1999-2002.by Daryle Walker, 2001.Software copyrighted by Chuck Allison and Jeremy Siek, 2001, 2002.Software copyrighted by Samuel Krempp, 2001. Seehttp://www.boost.org for updates, documentation, and revision history.Software copyrighted by Doug Gregor (gregod@cs.rpi.edu), 2001, 2002.SoftwareSoftware copyrighted by Jens Maurer, 2000, 2001.Software copyrighted by Jaakko Järvicopyrighted by Cadenza New Zealand Ltd., 2000.(jaakko.jarvi@cs.utu.fi), 1999, 2000.Software copyrighted by Ronald Garcia, 2002.Software copyrighted by David Abrahams, Jeremy Siek, and DaryleWalker, 1999-2001.Software copyrighted by Stephen Cleary (shammah@voyager.net), 2000.Software copyrighted by Housemarque Oy http://Software copyrighted by Paul Moore, 1999.Software copyrighted by Dr. John Maddock, 1998-2002.Softwarewww.housemarque.com , 2001.copyrighted by Greg Colvin and Beman Dawes, 1998, 1999.Software copyrighted by Peter Dimov, 2001, 2002.Software copyrighted by Jeremy Siek andJohn R. Bandela, 2001.Software copyrighted by Joerg Walter and Mathias Koch, 2000-2002.Issued JULY 2004 / Alert Manager software version 4.7.1DOCUMENT BUILD 004-EN

Contents1 Introducing Alert Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5What’s new in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5How Alert Manager works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Getting product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Contacting McAfee Security & Network Associates . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Installing Alert Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Installing Alert Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Using the Setup utility to install the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Removing Alert Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Using the Setup utility to remove the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Using the Add/Remove Programs utility to remove the product . . . . . . . . . . . . . . . . 203 Configuring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Configuring recipients and methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Adding alert methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Sending a test message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Setting the alert priority level for recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Viewing the Summary page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Forwarding alert messages to another computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Sending an alert as a network message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Sending alert messages to e-mail addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Sending alert messages to a printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Sending alert messages via SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Launching a program as an alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Logging alert notifications in an event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Sending a network message to a terminal server . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Product Guideiii

ContentsUsing centralized alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Customizing alert messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Enabling and disabling alert messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Editing alert messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Changing alert priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Editing alert message text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Using Alert Manager system variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53A Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57General questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Active Directory questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Troubleshooting common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60General issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Active Directory issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69ivAlert Manager software version 4.7.1

1Introducing Alert ManagerAlert Manager provides you with immediate notification that your anti-virusclient or server software has detected a virus. Alerting is incorporated intoanti-virus software, such as VirusScan Enterprise and other McAfee Securityproducts. Alert Manager receives alerts and notifies you, or others, when virusesare detected on a computer in your network. It also provides a variety of optionsfor what to do with alerts that do occur.These topics are included in this section:What’s new in this releaseHow Alert Manager worksUsing this guideResourcesWhat’s new in this releaseThis release of Alert Manager includes the following changes:Any Patches that have been released since the previous release. See the Readmefor specific details.New alerts as required to be compatible with VirusScan Enterprise.Product Guide5

Introducing Alert ManagerHow Alert Manager worksAlert Manager allows you to configure two basic aspects of alerting:Where and how alerts are sent. Configure where and how to send alertsgenerated by anti-virus software. Messages can be sent to workstation users oranti-virus administrators using a variety of alerting methods. Some of theseinclude network messages, e-mail messages, printed messages, and SNMPtraps.What text is shown in the alert. Configure both the message text and the prioritylevels of individual alerts. In addition, specific alerts can be completelydisabled if desired.Alert Manager handles alerts and events generated by your anti-virus software inreal time. In a typical configuration, Alert Manager resides on a central server andlistens for alert events sent to it by client or server anti-virus software applicationson the network. These anti-virus software applications can be workstation orserver applications such as VirusScan Enterprise or mail server applications likeGroupShield that are configured to send alerts to Alert Manager.This diagram provides an overview of how Alert Manager works:Figure 1-1. Workstations and servers send events to Alert Manager6Alert Manager software version 4.7.1

How Alert Manager worksGenerally, you enable Alert Manager alerting in the client anti-virus application sothat the application sends notification to the Alert Manager server. You mustspecify the server name where Alert Manager is installed, such as\\AlertManagerServer.Figure 1-2. Specify the Alert Manager serverNote that you configure your client anti-virus software to point at the server whereAlert Manager is installed. You do not configure Alert Manager to point at yourclient systems. Refer to your client or server anti-virus software documentation formore detailed information on how to configure it to send alerts to Alert Manager.When the anti-virus software generates an alert, for example, when VirusScanEnterprise detects and cleans a virus from an infected e-mail message, it sends thealert to Alert Manager. Alert Manager receives the alert, then distributes it as analert notification message according to pre-configured alert methods.Product Guide7

Introducing Alert ManagerThis diagram describes how alerts are collected and distributed:Figure 1-3. Alert Manager collects and distributes alertsAlert Manager distributes alert notification messages depending on how youconfigure Alert Manager to handle alerts of the different priority levels. Forexample, when critical or major priority alerts are detected, you may want AlertManager to send an e-mail notification to a network administrator’s pager forimmediate action, and also to network users via a pop-up message. Similarly, youmay choose to have lower priority alerts logged to a log file rather than distributedas e-mail messages.See Configuring recipients and methods on page 22 for more information on thespecific kinds of alert methods available.8Alert Manager software version 4.7.1

Using this guideUsing this guideThis guide includes this information:Overview of the product.Detailed instructions for installing the product.Detailed instructions for configuring the product.Troubleshooting information.Glossary of terms.When using this guide, consider the following:AudienceConventionsAudienceThis information is intended for system and network administrators who areresponsible for their company’s anti-virus and security program.Product Guide9

Introducing Alert ManagerConventionsThis guide uses the following conventions:BoldAll words from the user interface, including options, menus,buttons, and dialog box names.ExampleType the User name and Password of the desired account.CourierThe path of a folder or program; a web address (URL); text thatrepresents something the user types exactly (for example, acommand at the system prompt).ExamplesThe default location for the program is:C:\Program Files\Network Associates\VirusScanVisit the Network Associates web site at:http://www.networkassociates.comRun this command on the client computer:C:\SETUP.EXEItalicFor emphasis or when introducing a new term; for names ofproduct manuals and topics (headings) within the manuals.ExampleRefer to the VirusScan Enterprise Product Guide for moreinformation. TERM Angle brackets enclose a generic term.ExampleIn the console tree under ePolicy Orchestrator, right-click SERVER .10NOTESupplemental information; for example, an alternate method ofexecuting the same command.WARNINGImportant advice to protect a user, computer system, enterprise,software installation, or data.Alert Manager software version 4.7.1

ResourcesResourcesRefer to these sections for additional resources:Getting product informationContacting McAfee Security & Network AssociatesGetting product informationInstallation Guide *†System requirements and instructions for installing and starting the software.Product Guide *Product introduction and features, detailed instructions for configuring thesoftware, information on deployment, recurring tasks, and operating procedures.Alert Manager Product GuideMcAfee Installation Designer Product GuideePolicy Orchestrator Product GuideHelp §High-level and detailed information on configuring and using the software.What’s This? field-level help.Configuration Guide *For use with ePolicy Orchestrator . Procedures for configuring, deploying, andmanaging your McAfee Security product through ePolicy Orchestratormanagement software.Implementation Guide *Supplemental information for product features, tools, and components.Release Notes ‡ReadMe. Product information, resolved issues, any known issues, andlast-minute additions or changes to the product or its documentation.Contacts ‡Contact information for McAfee Security and Network Associates services andresources: technical support, customer service, AVERT (Anti-Virus EmergencyResponse Team), beta program, and training. This file also includes phonenumbers, street addresses, web addresses, and fax numbers for NetworkAssociates offices in the United States and around the world.*†‡§An Adobe Acrobat .PDF file on the product CD or the McAfee Security download site.A printed manual that accompanies the product CD. Note: Some language manuals may be available only as a .PDF file.Text files included with the software application and on the product CD.Help accessed from the software application: Help menu and/or Help button for page-level help; right-click option for What’sThis? help.Product Guide11

Introducing Alert ManagerContacting McAfee Security & Network AssociatesTechnical SupportHome owledgeBase age.aspxPrimeSupport Service Portal *http://mysupport.nai.comMcAfee Security Beta ds/beta/Security Headquarters — AVERT (Anti-Virus Emergency Response Team)Home ome.aspVirus Information Libraryhttp://vil.nai.comSubmit a Sample —AVERT VERT DAT m/us/downloads/updates/Download SiteHome DAT File and Engine s/4.xProduct Upgrades s/login.aspTrainingMcAfee Security ices/education/mcafee/university.htmNetwork Associates Customer ServiceE-mailservices corporate e security home.htmUS, Canada, and Latin America toll-free:Phone 1-888-VIRUS NOor 1-888-847-8766Monday – Friday, 8 a.m. – 8 p.m., Central TimeFor additional information on contacting Network Associates and McAfee Security— including toll-freenumbers for other geographic areas — see the Contact file that accompanies this product release.* Logon credentials required.12Alert Manager software version 4.7.1

Installing Alert Manager2You can install Alert Manager either as a stand-alone product or as part of acustom installation of another McAfee Security anti-virus product, such asVirusScan Enterprise.These topics are included in this section:Installing Alert ManagerRemoving Alert ManagerInstalling Alert ManagerThe instructions in this section describe installing Alert Manager as a stand-aloneproduct. For detailed information on installing Alert Manager with anotherMcAfee Security product, see the appropriate product documentation.System requirementsUsing the Setup utility to install the productProduct Guide13

Installing Alert ManagerSystem requirementsVerify that your computer system meets the following requirements before youstart the installation process.The Alert Manager software installs and runs on a server or a workstationequipped with:Processor — An Intel processor or compatible architecture. McAfee Securityrecommends an Intel Pentium or Celeron processor running at a minimum of166MHz.Operating system — Any of these Microsoft Windows platforms:ServerWorkstationWindows NT Server 4.0, with ServicePack 6 or 6a.Windows NT Workstation 4.0, withService Pack 6 or 6a.Windows NT Enterprise Server 4.0,with Service Pack 6 or 6a.Windows 2000 Professional, withService Pack 2, 3, or 4.Windows NT Terminal Server Edition,with Service Pack 6.Windows XP Home and Professional,with Service Pack 1.Windows 2000 Server, with ServicePack 2, 3, or 4.Windows XP Tablet PC.Windows 2000 Advanced Server, withService Pack 2, 3, or 4.Windows 2000 DataCenter Server,with Service Pack 2, 3, or 4.Windows Server 2003 StandardEdition, with Service Pack 1.Windows Server 2003 EnterpriseEdition, with Service Pack 1.Windows Server 2003 Web Edition,with Service Pack 1.Windows Server 2003 DataCenterEditionFree disk space — Adequate hard disk space:1.5MB — A complete installation of all the program’s features andcomponents occupies approximately 1.5MB of disk space on yourcomputer.2.6MB — The installation process uses an additional 2.6MB of temporarydisk space, which is freed when the installation is complete.Other — A CD-ROM drive or an Internet connection.14Alert Manager software version 4.7.1

Installing Alert ManagerUsing the Setup utility to install the productTo install Alert Manager:1Extract the contents of the installation .ZIP file to a temporary folder on yourhard drive.2Double-click the SETUP.EXE file to start the McAfee Alert Manager Setup utility.Figure 2-4. License Agreement3On the License Agreement dialog box, accept the license agreement by clickingthe appropriate option, then click Next. You cannot install Alert Managerwithout accepting the license agreement.4On the Service Account Information dialog box, specify the user name andpassword to be used.aSelect Use System Account to use the system account for the current user.bIn the User Name field, type both the domain and account name for thisuser.cIn the Password field, type the password for this user.NOTEIf you specify a user name and password, make sure that thisuser account has sufficient rights on the specified system toperform all of the alerting methods you want to configure.Administrator rights are recommended.dClick Next to continue.Product Guide15

Installing Alert ManagerActive Directory ConfigurationActive Directory is a service available on newer versions of the Microsoft Windowsoperating system, such as Windows 2000, Windows 2003, and Windows XP.Publishing Alert Manager to Active Directory adds a Service Connection Point asa child of the local server object. This Service Connection Point can be used tosearch in Active Directory for the server on which Alert Manager is running, sothat alerts can be forwarded to that server for processing without manualconfiguration. For additional information, see Active Directory questions on page 58and Active Directory issues on page 63.If you are installing Alert Manager on a computer that is running a Windowsoperating system with Active Directory and is already part of the Active Directorydomain, the Active Directory Configuration dialog box appears.NOTEIf you are publishing Alert Manager in the Active Directorybut this dialog box does not appear, your server may not haveActive Directory correctly configured. See your operatingsystem documentation for information on how to do this.Figure 2-5. Active Directory Configuration16Alert Manager software version 4.7.1

Installing Alert Manager5To publish Alert Manager to Active Directory:aSelect Publish Alert Manager in the Active Directory.bType a unique name for the Alert Manager in the text box. If you havemultiple instances of Alert Manager published in the Active Directory,each one must have a unique name.cIf you want this installation of Alert Manager to be the default, select Selectto set as the default Alert Manager.NOTEWhile there can be many instances of Alert Manager in theActive Directory, there can be only one default.If another Alert Manager in the Active Directory domain hasalso been set to be the default, the new Alert Manager instancedoes not publish to Active Directory.dSelect Next.Product Guide17

Installing Alert ManagerCluster ConfigurationIf you are installing Alert Manager as a clustered resource, the ClusterConfiguration dialog box appears.NOTEThe Cluster Configuration dialog box appears only if the serveron which you are installing Alert Manager is runningMicrosoft Cluster Server.Figure 2-6. Cluster Configuration618To configure Alert Manager to be a clustered resource on your network:aSelect Install Alert Manager as a Clustered Resource.bType the IP Address and Subnet Mask for the computer where you areinstalling Alert Manager.cType the Virtual Server Name of the computer where you are installingAlert Manager.dSelect Bring the Alert Manager Server Online to bring this installation ofAlert Manager online as a clustered resource.eClick Next.Alert Manager software version 4.7.1

Removing Alert Manager7On the Ready to install dialog box, click Install.8When the installation completes, click View Readme to display informationabout this product release. When finished, close the README file, then clickFinish.Figure 2-7. Installation CompletedRemoving Alert ManagerUse one of these methods to remove the Alert Manager program files:Using the Setup utility to remove the productUsing the Add/Remove Programs utility to remove the productProduct Guide19

Installing Alert ManagerUsing the Setup utility to remove the product1To start the Setup utility, double-click the SETUP.EXE file.Figure 2-8. Uninstall McAfee Alert Manager2Click Remove.3When the removal process completes, click Finish.Using the Add/Remove Programs utility to remove the productUse the Add/Remove Programs that is included in the Windows Control Panel toremove Alert Manager:201Click Start, then select Settings Control Panel Add/Remove Programs.2Select the McAfee Alert Manager program from the list of installed programs,then click Remove.3Restart your computer after the removal process completes.Alert Manager software version 4.7.1

Configuring Alerts3Alert Manager controls how to handle alert messages generated by the anti-virussoftwar

Introducing Alert Manager 6 Alert Manager software version 4.7.1 How Alert Manager works Alert Manager allows you to configure two basic aspects of alerting: Where and ho

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