Our Story Flight Centre - Cloudinary
our storyFlight Centre
our historyFlight CentreIn 1982, Flight Centreopened its first store inSydney, Australia with anaggressive growth strategyin mind and a goal of beingone of the largest travelretailers in the world.Thirty years later,Flight Centre operates29 retail, corporateand wholesale brandsinternationally, withmore than 2000 locationsspanning 10 countries and aglobal staff of over 13,000team members.38 years
our timeline.How It Began1973 23-year-old Graham‘Skroo’ Turner lands inthe UK for the ‘mustdo’ Australian thing ofseeing Europe and getsjob as a vet, which iswhat he had trained todo. Skroo gets bored ofbeing a vet and goesinto partnership withhis vet friend Geoff‘Spy’ Lomas. They buy adouble-decker bus forrunning tours to Europefor Aussie mates. Thefirst double-decker busis purchased in Yorkshireand christened ‘Argus’.1976 Four new busespurchased to meet thedemand: ‘Snort’, ‘Snot’,‘Slug’ and ‘Belch’. Newoffices are opened inFulham.19751973 First tour of six-weeksin Spain, Portugal andMorocco departs at acost of 110 per person.1974 Top Deck Travel is born. Top Deck Travel makes aprofit of 15,000 and isrunning successful toursto different Europeanlocations. 5000 passengerscarried produces annualturnover of 5 million. Top Deck introducessix-month London toSydney tours, a first forany overland company.
19951982Mar Skroo and some of theother directors fromTop Deck Travel decideto set up a travel agencyin Sydney based onthe discounted airfaresmodel he had seenwhile in London. It wasdecided to focus on theFlight Centre modelrather than the blood,sweat and tears businessof running bus tours inEurope. Flight Centre Limitedis incorporated and thefirst Flight Centre storeis opened.19881987 Flight Centre has 30stores and the companyimplements standardnames, logos, uniformsand systems and storesbranded to stand outlike (as Skroo put it)‘dog’s balls’. They are allpainted fire engine red. The Flight Centre‘Captain’ is born andan airline pilot is usedfor the first time in thecompany’s advertising. Throughout the yearsthe ‘Captain’ was usuallyan actor but in 2004for the first time hewas a real-life pilotworking for Eva Air, theTaiwanese airline.1990 Flight Centre has80 shops in Australiaand New Zealand.1993 Corporate Travellerestablished in Australia Gary ‘Boxer’ Hogan isappointed to lead FlightCentre’s UK operation.He and colleague MandyJohnson rent a house andstart looking for suitablestore locations andsetting up deals with keytravel organisations. FlightCentre opens first storein the UK. Flight Centre opens itsfirst store in Canada. Flight Centre opens itsfirst store in South Africa. Flight Centre Limitedfloats on the AustralianStock Exchange(FLT:ASX).YEARSinNew ZealandMarch1982Flight CentreSydneyApril1982Flight CentreMelbourneJune1982Flight CentreBrisbaneNovember1987Flight CentreAuckland NZ
20022003 Acquisition of ITG, apublicly listed Australiancorporate travelbusiness. Flight Centre ranked #1on list of Top Employersin Canada by the Globe& Mail’s Report onBusiness Magazine. Flight Centre rankedas New Zealand’sbest employer (largecompany) in theUnlimited/JRA BestPlaces to Work Survey. Flight Centre ranked byDeloitte’s as the bestcompany to work forin the travel & tourismindustry in South Africa.1999 1st Corporate Travelleropens in CanadaSeptember1999Flight CentreLos Angeles Flight Centre rankedAustralia’s Top Employer. Acquisition of Britannic,a London-basedcorporate travel business.2003 Flight Centre places 3rdon list of Top Employersin Canada by the Globe& Mail’s Report onBusiness Magazine. Flight Centre rankedas New Zealand’sbest employer (largecompany) in theUnlimited/JRA BestPlaces to Work Survey. Flight Centre ranked byDeloitte’s as the bestcompany to work forin the travel & tourismindustry in South Africa. Flight Centre rankedAustralia’s Top Employerfor 2nd straight year& judged Best Travelcompany by Intl TradeMag TTG. Flight Centre UK places3rd in the Sunday TimesTop 100 Companies& the FT BestCompanies to Work for. Flight Centre mergesits Canada East, CanadaWest & USA operationsinto one NorthAmerican wide travelagency operation: FlightCentre North America.2004Jan Flight Centre places 2ndon list of Top Employersin Canada by the Globe& Mail’s Report onBusiness Magazine. Flight Centre opens its100th shop in NorthAmerica. Flight Centre rankedas New Zealand’sbest employer (largecompany) in theUnlimited/JRA BestPlaces to Work Survey. Flight Centre ranked byDeloitte’s as the bestcompany to work forin the travel & tourismindustry in South Africa.
2004Mar2005 Flight Centre UK isagain placed on theSunday Times Top 100Companies & the FTBest Companies toWork for list.2005 Flight Centre places 4thon list of Top Employersin Canada by the Globe& Mail’s Report onBusiness Magazine. Consolidation &expansion of corporatetravel operations intoFCm Travel Solutions. Acquisition oftravelthere.com Enters into joint venturecorporate traveloperation with Chinabased China ComfortTravel Co. Ltd. Flight Centre rankedAustralia’s Best TravelCompany by TTG 2ndStraight Year.Jan Flight Centre rankedas New Zealand’sbest employer (largecompany) in theUnlimited/JRA BestPlaces to Work Survey.2004 Corporate Travellerrebrands to FCm TravelSolutions Flight Centre ranked byDeloitte’s as the bestcompany to work forin the travel & tourismindustry in South Africa. The Flight Centrebrand network spansAustralia, New Zealand,the United Kingdom,South Africa, Canadaand the United States.The company has over1500 shops and a globalstaff of over 8,000 teammembers. Flight Centre rankedAustralia’s Best TravelCompany by TTG 3rdstraight year. Flight Centre rankedAustralia’s Best TravelCompany by TTG 4thStraight Year. Acquisition of majorityshareholding in Indiabased Friends GlobeTravels. FCm acquisition ofBannockburn in Chicago. Escape Travel franchisemodel launchedin Australia.in75thFlight CentreUKJun Flight Centre has morethan 1,200 stores inCanada, the UnitedStates, the UK, SouthAfrica, Australia andNew Zealand, as wellas corporate traveloperations in China andHong Kong and employsmore than 5,500 people.YEARSAug 20052006JulNorthAmerica Agreement to acquireNationwide CurrencyServices (Australianbased forex businessacross 3 cities).YEARSinUnitedKingdomJuly 2006Flight CentreShop of theFuture
2012 Flight Centre becomesaccessible 24/7. Flight Centre acquiresGoVoluntouring. Flight Centre’s presencein Canada includes morethan 190 shops andbusinesses and over1000 staff.2008 Flight Centre acquiresUSA’s Liberty Travel.2007 Flight Centre celebrates25 years in business andunveils its ‘Unbeatable’brand. Flight Centre establishesa Green Policy includinga carbon offsettingprogram.YEARSinBusiness Stage & Screen opensfirst office in Canada.2010 1st Employment Officeopens in Vancouver.2011 Corporate Travellerreintroduced. 1st Intrepid My AdventureStore opens in Toronto. LAG reintroduced. 1st Cruiseabout opens inCanada (White Rock, BC)2009 Canada & USA splitbusinesses: FC Canadaand Liberty Travel USA. Flight Centre’s otherbrands now in Canadainclude CorporateTraveller, FCm TravelSolutions, Cruiseabout,Intrepid My AdventureStore, Stage & ScreenTravel Services,GoVoluntouring,GOGO Vacations andEmployment Office.
our peopleTestimonialsMeet GregMeet YolandaMeet BrentAs President of Flight Centre’s Canadianoperations, Greg Dixon is the quintessentialexample of the company’s “Brightnessof Future” strategy. Australian born andraised, Greg started with Flight Centre as aconsultant in 1988 and eight months laterbecame Team Leader. Greg opened the firstcorporate office in Sydney, Australia andthen opened the first Student Flights officeworldwide. He left the company to start hisown business and returned three years lateras National Leader for Flight Centre Direct.In 2002, he became Sales and MarketingManager for FCm Australia/Asia followedby his move to Vancouver a year later toestablish FCm Travel Solutions in bothCanada and the USA.Yolanda Moran joined Flight Centreas a retail consultant at Seven Oaks inAbbotsford B.C. in 2000. Seven monthslater she became the shop’s FTL, followedby Team Leader in 2001. Having had quicksuccess in the role, she went on to openFlight Centre Maple Ridge and Flight CentreCentral City as Team Leader. In 2004, shewas promoted to Area Leader of Katzazz(Fraser Valley). After 2 years in that roleshe became Retail Leader for WesternCanada in 2006 where 56 shops grew to80, an incredible growth rate of 43%. Shewas promoted to VP, Retail Operationsfor Canada in 2010 and her tenure withthe company has allowed her to see theworld, highlighted by her trips to SouthAfrica, Australia and Spain. What keeps herhere at Flight Centre? “The people and theopportunity. I feel so fortunate each day forthe team I get to work with. Flight Centretruly embodies the ‘work hard/play hard’ethos and the challenges & rewards weexperience are unparalleled. I love my job!”Brent Novak began his Flight Centre careerin 2002 as retail Team Leader for StudentFlights in Melbourne Australia. Aftershowing a flair and interest for marketing,he was offered an opportunity to take onthe National Student Flights Marketingrole based in Brisbane which he saw as agreat career move. This led him to take onsubsequent senior management roles withinretail for Vicmania and the UK until theend of 2006. After returning to Melbournefrom 2 years in London he made the switchto Corporate as Brand Leader for FCBTbefore taking on the Area Leader role ofCorporate Traveller and eventually GeneralManager for Corporate Vicmania. In March2012 he again made the move abroad totake on the VP of Corporate Canada.“The company philosophies are somethingthat I find answers within for dealing withboth personal and professional issues. Theyprovide a framework for decision-makingalmost everyday.”- President- VP, Retail“What I love most about FCL is how thiscompany takes you places and gives youopportunities that you hope a career in theTravel Industry would, I couldn’t imagineworking anywhere else.”- VP, Corporate
UKExecutive General Manager:Chris GalantyTTV: 1.2bEBIT: 24.4mBusinesses: 226CanadaExecutive General Manager:Greg DixonTTV: 836mEBIT: 8.9mBusinesses: 215USAExecutive General Manager:Dean SmithTTV: 1.7bEBIT: 9.9mBusinesses: 271South AfricaExecutive General Manager:Janine SalameTTV: 409mEBIT: 6.4mBusinesses: 172
Greater ChinaExecutive General Manager:Rob FlintTTV: 118mEBIT: 1.1mBusinesses: 29DubaiIndiaExecutive General Manager:Rob FlintTTV: 46mEBIT: 3.1mBusinesses: 4Executive General Manager:Rob FlintTTV: 337mEBIT: 1.1mBusinesses: 44AustraliaExecutive General Manager:Carole Cooper, John Veitch,Tom Walley and Joell OgilvieTTV: 7.8bEBIT: 216.7mBusinesses: 1230New ZealandExecutive General Manager:Mike FriendTTV: 602mEBIT: 6.3mBusinesses: 172
Flight Centreour achievementsFlight Centre Travel Group’s leisure and corporate brands are well recognizedaround the world for being the best in the business. Our brands offer serviceand value that has been frequently acknowledged by both local and global awardprograms. Flight Centre Travel Group has also been lauded for being an industryleading employer. The combination of our award-winning service, employeesatisfaction and growing global network make Flight Centre Travel Group one of themost successful and progressive companies in the travel industry.ourcommunityBest Employers in CanadaAt Flight Centre, giving back is animportant part of our company philosophy.Our company is committed to itscommunity social responsibility (CSR)initiatives and being a positive corporatecitizen. When you book with Flight Centre,you are booking with a company thatcares. We believe that in order to thrivein our community we need to help build athriving community.2010 Regional Winner & National WinnerIn our local communities2001 – 2012Canada’s Most Admired Corporate Cultures2011, 2012Canada’s Most Engaged Workplaces2003 – 2011BC’s Best Companies to Work For2010, 2011, 2012, 2013Best Employers in GTA2010Alberta’s Best Workplaces2008, 2009, 2010, 2011Top 30 Benefits/Pension Plans Canada2008, 2009, 2010Progressive Employer of Canada2011, 2012World’s Leading Travel Management CompanyFCm Travel SolutionsOur National charity of choice is Make-AWish-Foundation whom we have proudlysupported since 2003. The mission at theMake-A-Wish Foundation is to grant thewishes of children with life-threateningmedical conditions to enrich the humanexperience with hope, strength, and joy.To date, Flight Centre has contributedover 500,000 both cash and in-kindtoward magical travel wishes for childrenacross Canada.In destinationFor the past four years, Flight Centre hasteamed up with the Sandals Foundationwhich has resulted in the largestcommunity outreach programs ever heldin both Turks & Caicos and Jamaica. Eachyear, Flight Centre holds a leadershipconference in a destination outside ofCanada. As part of this annual gathering,employees participate in communitybased volunteer activities that have adirect positive impact on the destinationand its people. Flight Centre asks each ofits shops and businesses to raise moneyto cover the cost of materials, tools andtransportation in order to make theprojects happen and the company thenmatches its staff’s fundraising efforts dollarfor dollar.
1st Corporate Traveller opens in Canada September 1999 Flight Centre Los Angeles 2002 Acquisition of ITG, a publicly listed Australian corporate travel business. Flight Centre ranked #1 on list of Top Employers in Canada by the Globe & Mail’s Report on Business Magazine. Flight Centre ranked as New Zealand’s best employer (large
Nov 11, 2010 · User Story 1 User Story 2 User Story 4 User Story 5 User Story 5 (Cont.) User Story 3 User Story 6 User Story 7 rint 1 User Story 8 2 User Story 1 User Story 2 User Story 4 . Process Template Light on security artifacts/documentati on. OWASP Making SDL-Agile Manageable Toolin
Flight Operation Quality Assurance (FOQA) programs are today customary among major . EASA European Aviation Safety Agency F/D Flight Director . FAF Final Approach and Fix point FCOM Flight Crew Operating Manual FCTM Flight Crew Training Manual FDAP Flight Data Analysis Program FDM Flight Data Monitoring FLCH Flight Level Change FMC Flight .
Using ASA’s Flight Planner A flight log is an important part in the preparation for a safe flight. The flight log is needed during flight to check your groundspeed and monitor flight progress to ensure you are staying on course. The Flight Planner has two sections; the Preflight side is used for pre-
‘757 Captain’ Sim FLIGHT MANUAL Part III – Normal Procedures DO NOT USE FOR FLIGHT AMPLIFIED PROCEDURES EXTERIOR INSPECTION Prior to each flight, a flight crew member or the maintenance crew must verify the airplane is acceptable for flight. Check: - Flight control surfaces unobstructed and all surfaces clear of ice, snow, or frost.
means before the flight becomes official. A flight of less than 60 seconds duration will be considered a delayed flight; one delayed flight shall be allowed for each of the five official flights. After a delayed flight, the next launch shall result in an official flight being recorde
offically licensed cessna products from saitek pro flight avilable at: www.saitek.com pro flight cessna rudder pedals flight pedals with toe brakes pro flight cessna yoke system flight yoke and 3 lever quadrant modual pro flight cessna trim wheel
GLOSSARY ACMS: Aircraft Condition Monitoring System AFDAU: Auxiliary Flight Data Acquisition Unit APM: Aircraft Performance Monitoring ASR: Aviation Safety Report CRM: Crew Resource Management CVR: Cockpit Voice Recorder DFDR: Digital Flight Data Recorder FDA: Flight Data Analysis FDAU: Flight Data Acquisition Unit FDEP: Flight Data Entry Panel FDM: Flight Data Monitoring
academic writing setting and culture in their respective learning establishments do not prepare them for the conventions of English writing. Abbas (2011) investigated metadiscourse terms and phrases to understand the socio-cultural variances of Arabic and English-speaking researchers. Abbas analysed seventy discussions of linguistic academic journals composed by native speakers of Arabic as .
