Parent App IOS User Guide

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Parent App iOS User Guide

Parent App iOS User GuideContentsGetting Started . 1System Requirements . 1Download the Application. 1Log In to Your Account . 1Reset Your Password . 1Log Out . 2Change Your Password . 2Technical Support . 2Access the User Guide . 2Report a Technical Problem . 2Email Feedback and Include Attachments . 3Using Parent App for iOS . 3Sign In/Out to Your Center . 3Refresh Your QR Code . 3Send Your QR Code for Emergency Pick-up Person . 4Timeline . 4Reading Timeline Entries . 4Reply to an Entry . 5Notifications . 5Review Notifications . 5Mark a Notification as Read . 5Set Notifcations Preferences. 6My Info . 6Edit Personal Information . 6Add Profile Photo . 6View Kiosk Access PIN . 6Billing. 6Review Billing Statement . 6Setup Payment Method . 7Change Payment Method . 7Make a Payment . 7Turn On Autopay . 7View Center Information and Class Availability . 8Copyright 2019 Smartcare Smartcare Parent App iOS User Guide September 2019i

Getting StartedWelcome to Smartcare! This guide is to assist you with using the Smartcare Parent Appfor iPhone or iPad.Upon enrollment in your childcare center you will receive a confirmation email with alink to set up your password and PIN. If you did not receive your confirmation email,please contact your childcare center.System RequirementsThe Smartcare Parent App works with iPhones and iPads installed with iOS 10 orhigher: iPhone 6s iPad Pro 12.9-inch iPhone 6s Plus iPad Pro 9.7-inch iPhone 6 iPad Air 2 iPhone 6 Plus iPad Air iPhone SE iPad 4th generation iPhone 5S iPad Mini 4 iPhone 5C iPad Mini 3 iPhone 5 iPad Mini 2Download the Application1. On an iOS device, open the App Store and search for “SmartCare forParents.”2. Install the application. You may be prompted to enter your Apple ID andpassword.Log In to Your Account1. Tap on the app to open it.2. Enter your email and password.3. Tap Login. The Timeline displays by default.Reset Your Password1. On the Login screen, tap I Forgot Password at the bottom of the screen.2. Follow the prompts to reset your password.Copyright 2019 Smartcare Smartcare Parent App iOS User Guide September 20191

Log Out1. Tap Settings at the bottom of the screen. The Settings screen opens.2. Tap Logout and then Yes to confirm.Change Your Password1. Tap Settings at the bottom of the screen. The Settings screen opens.2. Tap Change Password.3. Enter your current password.4. Enter your new password and then enter it again to confirm.5. Tap Change Password.Technical SupportAccess the User Guide1. Log in to the Smartcare for Parents app.2. Tap Settings at the bottom of the screen.3. Tap Support.4. Tap Download now! to open and view the user guide.Report a Technical Problem1. Shake your phone until the How can we help you? prompt opens.2. Tap Report a Problem.3. Use the draw tools to mark up the screen shot if desired, then tap Report aProblem at the top.4. Enter your email and a description of the problem.5. You can also take a screen recording, take a photo, or attach a photo from yourphone (tap the options at the bottom).6. Tap the Send icon at the top right of the screen.Contact UsPhone: 1-844-SMARTEREmail: support@smartcare.comCopyright 2019 Smartcare Smartcare Parent App iOS User Guide September 20192

Email Feedback and Include Attachments1. Shake your phone until the How can we help you? prompt opens.2. Tap Suggest an Improvement.3. Enter your email and describe your suggestion.4. You can also take a screen recording, take a photo, or attach a photo from yourphone (tap the options at the bottom).5. Tap the Send icon at the top right of the screen.Using Parent App for iOSSign In/Out to Your Center1. Open the app and log in.2. Tap Sign-in/Out at the bottom menu.The QR code opens.3. Place the code in front of the Kioskcamera.4. Tap on the circle next to the child youare signing in or out.5. Tap Login. The Timeline displays bydefault.Refresh Your QR Code1. On the Sign-in/Out screen, tap the Refresh icon at the top. The QR code withautomatically refresh.Copyright 2019 Smartcare Smartcare Parent App iOS User Guide September 20193

Send Your QR Code for Emergency Pick-up Person1. On the Sign-in/Out screen, tap the three dots at the top right and select Send acode.Note: You may be asked to allow Smartcare to access your photos and media.In order to send the QR code, you must confirm to allow this action.2. Tap on any communication app displayed to begin the messaging process. Youmay need to tap More to view messaging options.3. Follow the prompts within the communication app you selected.TimelineTimeline entries give you insight into what the children at your center are doingthroughout the day, such as meals, incidents, medication, or milestones. Entries aremade by chlidcare staff.Reading Timeline Entries1. The Timeline opens by default whenever you log into the app. If you’re on adifferent screen, tap Timeline at the bottom menu to open it.2. Scroll to review timeline entries.Copyright 2019 Smartcare Smartcare Parent App iOS User Guide September 20194

Reply to an Entry1. Tap on an entry to open it.2. Tap Add a comment at the bottom and enter your message.3. Tap the arrow on the right when finished.NotificationsNotifications let you know that timeline entries have been made from thechildcare staff and are ready for your review. Notifications show as a red iconabove the Bell icon and are accessible from any Smartcare page you have open.You can set which notifications you prefer to be made aware of.Review Notifications1. Tap the Bell icon in the top right of the screen. The Notifications screen opens.2. Scroll to review notifications.Mark a Notification as Read1. Tap the Bell icon in the top right of the screen. The Notifications screen opens.2. Tap on a notification to view details. This automatically marks it as read.Copyright 2019 Smartcare Smartcare Parent App iOS User Guide September 20195

Set Notifcations Preferences1. Tap Settings at the bottom menu. The Settings screen opens.2. Tap Notification Preferences.3. Select which notifications you want to receive by tapping the circles.My InfoEdit Personal Information1. Tap Settings at the bottom menu. The Settings screen opens.2. Tap Profile. Your Profile opens.3. Tap on a field to update information.4. Tap Save when finished.Add Profile Photo1. Tap Settings at the bottom menu. The Settings screen opens.2. Tap Profile. Your Profile opens.3. Tap Add Photo and follow the prompts.View Kiosk Access PIN1. Tap Settings at the bottom menu. The Settings screen opens.2. Tap Profile. Your Profile opens.3. Tap Show PIN to see your personal Kiosk access PIN.Note: If your center has switched from an 8-digit PIN to a 4-digit PIN, your 4-digit PINis the last four digits of your 8-digit PIN.BillingReview Billing Statement1. Tap Billing at the bottom menu. The Billing screen opens.2. Scroll to review your account summary and a list of statements.3. Tap on a statement date to open and view details.Copyright 2019 Smartcare Smartcare Parent App iOS User Guide September 20196

Setup Payment Method1. Tap Billing at the bottom menu. The Billing screen opens.2. Tap Settings. The Payment Settings screen opens.3. Tap Add a Credit Card or Add a Bank Account and enter the requiredinformation.4. Tap Save.5. Go back to the Billing screen and tap Settings again.6. Tap the circle next to the payment method to mark it as the default method.Change Payment Method1. Tap Billing at the bottom menu. The Billing screen opens.2. Tap Settings. The Payment Settings screen opens.a. To Delete Payment Method: Tap on the payment method in the list andtap the Trash icon.b. To Add a Payment Method: Tap the icon at the bottom right of thescreen, select payment method and enter the required information.c. Tap Save when finished.Make a Payment1. Tap Billing at the bottom menu. The Billing screen opens.2. Tap Pay Now and follow the prompts to process payment.Turn On Autopay1. Tap Billing at the bottom menu. The Billing screen opens.2. Tap Settings.3. Tap the toggle button at the top right to turn on Autopay.4. Read the Autopay Confirmation and tap I Accept. Autopay is now set to ON.Copyright 2019 Smartcare Smartcare Parent App iOS User Guide September 20197

View Center Information and Class AvailabilityThis feature is available only if your center hasenabled it.1. Tap My Center at the bottom menu. The My Center screen opens displayingcontact information.2. Tap Current Openings at the bottom of the screen to view availability at yourchildcare center.Copyright 2019 Smartcare Smartcare Parent App iOS User Guide September 20198

iPhone 6 Plus iPhone SE iPhone 5S iPhone 5C iPhone 5 iPad Pro 12.9-inch iPad Pro 9.7-inch iPad Air 2 iPad Air iPad 4th generation iPad Mini 4 iPad Mini 3 iPad Mini 2

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