TAX STATEMENT - Dallas County
DALLAS COUNTYTAXSTATEMENTISSUE: XLOctober-December 2018From the desk of the Tax Assessor/Collector.Greet. Collect. Receipt. Repeat! Yep, it’s time to pay the 2018 property taxes and we’rebusy assisting customers this quarter in the Tax Office. Don’t forget to pay by January 31stto avoid penalties and interest. Remember, you can pay online to avoid the lines!Congratulations to our Employees of the Month this quarter, Diana Cannonier, Kim Rodman and Elizabeth Salazar! Read all about these amazing ladies on page 11. Out of thisyear’s 12 Employees of the Month, your Cabinet members selected Cynthia Herrera as the2018 Tax Office Employee of the Year for the Tax Office and also representing us in thecountywide selection of Employee of the Year for Dallas County Constituent Services.And she WON!! Congratulations Cynthia for this amazing accomplishment. Thank you forbeing an awesome representative of the Tax Office. Check out Cynthia’s pictur e with Commissioners Court on page 10. That makes two years in a row the Tax Office has won thecountywide prize But who’s counting really?In traditional Tax Office style, Halloween was celebrated this quarter. I’m always amazedat the awesome creativity of our team members when it comes to costumes and themes.Check out the contest winners on page 7. First Place: The Cave Women of Grand Prairie;Priscilla Marceleno, Priscilla Cook, Michele Gonzalez and Ana Gonzalez. Second Place:Inspector Gadget Ricky Salas in Property Tax. Third Place: Customer Care T-Rex DelmyRamirez. Gr eat job everyone!Hon. John R. Ames, CTATax Assessor/CollectorCongratulations on the births this quarter, the 5k and 10k run accomplishments and serviceawards. Lastly, we say goodbye to everyone’s friend Norman Kasal! Norman r etired after11 years with the Tax Office. Check out his party on page 8.Thank you for all the hard work this quarter and always, Tax Office Team. I’m honored,blessed and humbled to serve as your Dallas County Tax Assessor/Collector.-John R. Ames, PCC, CTAMission StatementInside this issue:Quality Measures4Personal Recognitions 5Employees of theMonth11Citizen Appreciation13Provide Dallas County Citizens with Excellent Service usingInnovate Technology to Ensure Quality Collections.EditorPaul E. a Leonyesenia.leon@dallascounty.orgThe DALLAS COUNTY TAX STATEMENT is an official publication of the Dallas County Tax Office.Editorial Articles are accepted and considered for publication, but do notreflect the opinion of the editor, publisher or the Dallas County Tax Office.1
TAX STATEMENTBIRTHDAYSNOVEMBEROCTOBER28Davette Rodgers5Patricia Perez21Vickie Dykes29Bonnie Mola8Larry Gray23Tarsha LeSueur29Lorie Phillips8Charette Green2712 Catalina Medina30Ada Sanchez928Margarita De Leon16 Angelica Valladares30Yesenia Che11Gloria GarciaRiveraRenee Calderon18Roberto Guerra14Paul E. Hamilton28Marilyn Hickman18Keith Jacobs14Sue Pesina28Deyanira Rodriguez20Zoraida Carrazco15Jino Rufino29Christina Benedict21Raul Bedolla16Ariel Roper30Curtanya Bailey22Felicia Fernandez17Diana Ramires18Donnia Beasley1Jessica Rodriguez14Melissa Rodriguez2Cheryl Smith14Claude Zeli8Tina Garcia4Dianna Cannonier 15Morgan McDougal9Janetta Wilson6Matthew Moyer24Jessie BigleyRebekah Balderas7Patrick Crues27Jose Delgado8Dolores Little28Alejandra Munguia10 Karla EscamillaClarkPaulina Bustamante 10Eulane HartMargaret Ruiz13Brenda VasquezGerardo Blanco14292930DECEMBERKelly Caraway7AnaKaren ArzolaDeborah Bloomer 30Karina Casillas30Kelleye DunnFrank Esparaza Jr. 21 Richardson31SERVICE ANNIVERSARIESOCTOBER1 year4 yearsNOVEMBERDECEMBER12 years2 years7 years1 year9 yearsErica GoodmanBianca RodriguezDonnia BeasleyAlexander PerezJuanita SanchezCharette GreenLarry GrayAngel Mendoza6 years13 years3 yearsFlorence Watson2 years10 yearsIris MontemayorTeresa CloningerElizabeth NeddAnaKaren Arzola8 yearsFelicia FernandezKelly Caraway7 years15 yearsGerardo BlancoRonnie WilliamsKwabena AsamoahNkansahMatthew MoyerLouis Wright11 yearsMargaret RuizAntionette CollinsMary Fuller12 yearsWendolyn PhillipsVickie DykesYesenia Che17 yearsZataria PirtlePaulina BustamanteGaylon HarrisGowansImarisha Garrett- Glenda JesttesPace19 years8 yearsChristina BenedictCarmen Sanchez22 years11 yearsDeborah LangfordBrenda Lopez28 yearsCelia SalasAlvinia BargeMelissa Matta4 years25 yearsShermika BennettRhonda HadnotJohn CurryPamela Gibson6 yearsBrenda VasquezLorena Hernandez-MaldonadoYul JonesDraopadi FerminMendez6 years2 yearsSue PesinaErin Palmer3 yearsAlberto GarciaOsmar Lopez2Renee CalderonShannon BurchfieldTiffany LaFargue3 yearsCatina DiggsThibodeauxPerla RebollosoCamarillo4 yearsSally Stephens11 yearsNoemi Vazquez13 yearsIrma Mendez17 yearsNytosha Houston
TAX STATEMENTNEW EMPLOYEES ON BOARDKevin Ryan ValekPart Time RepresentativeProperty TaxAndrews DanielPart Time RepresentativeProperty TaxDiana HerreraPart Time RepresentativeCustomer CareArsenia PaulPart Time RepresentativeAccountingAdrian RogersPart Time RepresentativeNorth DallasGabrielle IsaacPart Time RepresentativeCustomer CareAna SegoviaPart Time RepresentativeProperty TaxLamont CarrPart Time RepresentativeProperty TaxSteven BarreraPart Time RepresentativeRichardsonJames CoxPart Time RepresentativeProperty TaxYadira ZamarripaPart Time RepresentativeCustomer CareMatthew CastilloPart Time RepresentativeProperty TaxChristopher CocanougherPart Time RepresentativeProperty TaxDuane MurphyPart Time RepresentativeProperty TaxManuel EscarenoPart Time RepresentativeGrand PrairieGwendolyn ConeyPart Time RepresentativeAccountingJasmine RojasPart Time RepresentativeOak CliffClaudio MuentesPart Time RepresentativeSpecial OperationNakevia BookerPart Time RepresentativeGarlandEMPLOYEE PROMOTIONSMichelle DelacruzFull Time RepresentativeCustomer CareRhaevan ShieldsFull Time RepresentativeOak CliffArsenia PaulFull Time RepresentativeSpecial OperationsJacqueline SalasFull Time RepresentativeProperty TaxDarren HorrellFull Time RepresentativeProperty TaxErika McEwanFull Time RepresentativeNorth DallasDavette RodgersAssistant Branch ManagerRichardsonClaude ZeliTax Office Accounting SpecialistAccountingJaleesa OdomLead RepresentativeGeorge AllenDiana HerreraFull Time RepresentativeCustomer CareJino RufinoLead RepresentativeRichardsonIris MontemayorLead RepresentativeOak Cliff3
TAX STATEMENTQUALITY MEASURESVehicle Titles ProcessedRegistrations ProcessedProperty Tax 1644,8564,30011,30610,6139,8027898622,263Grand 9North Oak eorge PROCESSEDeSTATEMENTS1,406162,964OVER THE COUNTERPROPERTY TAXPAYMENTSWEB JECTIONS13,335REGISTRATIONSPROCESSED505,962CHECKS PROCESSED BY THEREMITTANCE PROCESSING SYSTEM219,5994
TAX STATEMENTPERSONAL RECOGNITIONSRicardo Salas 5 yearsProperty TaxJaleesa Odom 5 yearsGeorge AllenMorgan McDougal 5 yearsProperty TaxKelleye Dunn-Richardson 5 yearsProperty TaxNorma Jimenez 5 yearsGrand PrairieFelicia Fernandez 10 yearsSpecial OperationsRhonda Hadnot 25 yearsDealer OperationsGlenda Jesttes 15 yearsMesquiteCheryl Smith, BridgettHernandez and JessieBigley br aved th e co ldweather and ran in the BMW5K race on December 8. Way togo ladies!!5Jason Ortiz alsoparticipated in theBMW 10K race onDecember 8. Kudos to him forbraving the cold!
TAX STATEMENTPERSONAL RECOGNITIONSKendra Winn h as w elcomed her 1st baby, Ruby Eliana. She was born on December4th, weighing 9 lbs. 7 ounces.Congrats on your new bundle ofjoy.Melissa Rodriguezwelcomed her secondchild, first boy LeoLuis on October 16th.OUT 2018On October 25th, the Tax Office participated in their very ownOUT Day. The Tax Office showcased in their best pink attireto highlight the importance of Breast Cancer Awareness.6
TAX STATEMENTHALLOWEEN 20181st Place:The Cave WomenPriscilla Marceleno, PriscillaCook, Michelle Gonzalez andAna GonzalezGrand Prairie3rd Place:T RexDelmy RamirezCustomer Care2nd Place:Inspector GadgetRicardo SalasProperty Tax7
TAX STATEMENTNORMAN KASAL’S RETIREMENTOn December 12th, the Tax Office honored Norman Kasal upon his retirement. Norman hasserved in the Tax Office for 11 years in various capacities. He has been a huge asset to the Property Tax Division, and will be missed. Best wishes to Norman and his entire family on his retirement.DFW TACA Regional MeetingThe Dallas and Fort Worth Regions of TACA meet together three times a year. Dallas County hosted the latest meeting on December 14, 2018, in Garland at the newly remodeled Road and Bridge 1events center. The program was an all-day presentation including a wonderful lunch sponsored byLinebarger. Sessions included MV Basic Sales Tax 101, MV Advanced Sales Tax, a session on agingpopulation and how it affects the tax base in Texas, from Over-65 exemptions to tax deferrals.There were sixty attendees from eight counties – Dallas, Ellis, Collin, Denton, Fannin, Rockwall,Kaufman and Far West Dallas! Okay, it was Tarrant County, they were there also. It was a greatday and Dallas County enjoyed hosting the meeting.8
Community Outreach-Enfoque 39On December 14th, TPR Asst. Director Cici Garcia and Property Tax Manager Zoraida Carrazcoappeared on local television station Telemundo 39. Topics of discussion were the importance ofpaying property taxes timely and the various methods of payments accepted. They further discussed the key differences between ad valorem property taxes and income taxes, critical deadlines to pay taxes and the process to address property valuations at the appraisal districts.Community Outreach-Concord ChurchJohn R. Ames, along with Cheryl Jordan (DCAD) and Edward Lopez (LGBS) recently participated in a Property Tax Workshop at Concord Church. They each shared invaluable information with an eager audience.WHERE FASHION MEETS CHARITY “Jean Wearing Wednesdays” is a great wayfor the Tax Office teams to enjoy the comfort of jeans while supporting charitablecauses. Funds collected each month are donated to organizations recognized for serving the needs of others. Here is a list of thecharities that the employees generous donations have benefitted this quarter:9OctoberSusan G. Komen 778.00NovemberSPCA of Texas 523.00DecemberNorth Texas Food Bank 740.00
TAX STATEMENTCongratulations Cynthia HerreraDallas County Tax Office2018 Employee of the YearDallas County2018 Employee of the YearConstituent Services10
TAX STATEMENTEMPLOYEE OF THE MONTH: OctoberIDianna CannonierNorth Dallas Branchn the year Dianna has worked here, she has always been dependable, efficient, and consistently punctual. She is often at her desk preparing for theday before she is able to clock in. She is able to move effortlessly between thefront line and the dealer board. She is always willing to help with other tasksaround the office. She has a positive attitude towards work responsibilities, co-workers and serves as a role model for peers. For example, she stays aboveoffice gossip and stays within the guidelines of her employee expectations.She was producing more than 40 titles well before she was required to do soand is rarely ever out of balance in RTS– Registration and Title System. Dianna projects a warm, cheerful attitude towards our customers. She has beenable to resolve conflicts and handle other difficult situations with noteworthypatience. She loves people, works hard and always tries to lift the spirits ofthose around her. These characteristics represent what Dallas County standsfor.EMPLOYEE OF THE MONTH: NovemberKim Rodman was recently transferred from the Property Tax Divisionto the Motor Vehicle Division. Kim welcomed the change and hasdone an exceptional job in her new position. Upon taking her new role, sheidentified that there were some organization and space challenges at both ourPanoramic Warehouse and RenTower storage areas. This was no small task.These arears are now safer for our employees, free of clutter and surplus,clean and very well organized. Although Kim is new to the division, her levelof professionalism has not changed. She is well liked by her team and gets thejob done. Kim has been a great addition to the Motor Vehicle Team!Kimberly “Kim” RodmanSpecial OperationsEMPLOYEE OF THE MONTH: DecemberEElizabeth SalazarProperty Taxlizabeth currently works in the Roll Maintenance area of the Property TaxDivision. Elizabeth excels and exceeds the expectations of her managers.She has proven to be a quick study. She has really mastered the calculations processes as well as the supplemental processes of the seven appraisal districts withwhom she works. She has accurately and reliably reviewed, calculated and updatedvital account information in record time. Elizabeth is determined in her job performances and challenges herself daily to be better. She is eager to learn new information and she readily jumps in to assist with training new team members. Whenshe identifies areas where there can be improvement, she freely brings them to theattention of her manager and makes clear that her goal is to do what is most accurate and efficient to the benefit of the department and the taxpayers impacted byher actions. When you need her assistance, she is always ready and available tohelp. Elizabeth is great at explaining detailed processes in simplified ways. She is atremendous asset to the Dallas County Tax Office, and particularly to the PropertyTax Roll Maintenance Team.11
TAX STATEMENTEMPLOYEE OF THE MONTH HONORABLEMENTION NOMINESSIn an effort to recognize the hard work and dedication of our many employees, we have added a new section to the “Tax Statement” to honorour Employee of the Month nominees for the past quarter. These individuals have been recognized by their peers for going above and beyondthe daily call of duty. We appreciate all that you do and your efforts donot go unnoticed. Keep up the great work!Maricela GarciaCathy ReddickWilean BlairEmployee of the Month FAQQ. Who can I nominate for employee of the month?A. Any full-time employee who has completed their probationary period. (Note: Employee shouldhave no disciplinary action(s) during the 12 months prior to date of nomination.)Q. Do I have to be a supervisor to nominate someone?A. No. Anyone can submit a nomination.Q. Is there a form and to whom should I send the nomination?A. Yes. A form can be provided by your supervisor. All nominations should be submitted directly toGaby (Maria A. Morales).Q. What is a characteristic of an EOM?A. Anyone that you see providing exceptional service, going above and beyond, or that inspires you tobe a better employee.12
TAX STATEMENTCITIZEN APPRECIATIONThe following Tax Office employees and branches have received recognitions fromDallas County citizens for their outstanding and dedicated customer service.Alberto GarciaJino RufinoRochelle ClaybornAnaKaren ArzolaJuanita SanchezSandra HerringAraceli VazquezKaren GainesShannon BurchfieldBianca RodriguezKelly CarawayShantavia JohnsonBonnie MolaKwabena AsmoahNkansahSharon GreenCarmen SanchezLeticia DominguezSharon OehlerCharette GreenLorena HernandezMaldonadoTeresa DawsonChelsea MooreLouis WrightTiffany LaFargueCheryl PattersonMelissia EppersonTina GarciaClaudia MarinMichelle DeLaCruzViridiana LopezDebra DavisNytosha HoustonWendolyn PhillipsDeMarcus KindlesOfelia ClementeWesly SharpDiana BurkhalterPriscila CookWilean BlairDiana M. HerreraPhyillis JonesWillie JohnsonEvelyn RiveraPriscilla MarcelenoZataria PirtleJacqueline SalasRhaevan ShieldsZoraida CarrazcoJanetta WilsonRobin PorterCitizens Comments Fastest, professional,friendliest service ever! Ihave been here threetimes, great customerservice!First time at your location very impressed howfast and efficient youguy’s run your shift.Keep up the good work,you guys rock!Your staff went aboveand beyond helping getmy paperwork straightened out. Excellent attitude and awesome customer service!CONGRATULATIONSto theNorth Dallas Branchfor winning the “Branch of the Quarter” Awardfor the 3rd quarter (July-September). Winningthis award truly demonstrates great teamwork.13
The DALLAS COUNTY TAX STATEMENT is an official publication of the Dallas County Tax Office. . Dallas, Ellis, Collin, Denton, Fannin, Rockwall, Kaufman and Far West Dallas! Okay, it was Tarrant County, they were there also. . 778.00 “ November SPCA of Texas 523.00causes. Funds colle
Stamp Duty 83 Tax Payments and Tax Return Filing 85 Monthly tax obligations, Annual tax obligations, Early tax refunds Accounting for Tax 91 Tax Audits and Tax Assessments 93 Tax Collection Using Distress Warrant 100 Tax Dispute and Resolution 102
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8. Everyday Heroes 9. Social Media Messages 1 Susan G. Komen Dallas County 5310 Harvest Hill Road Suite 120 Dallas, TX 75230 teams@komen-dallas.org 214-750-7223 komen-dallas.org mail donations to: P.O. Box 731696 Dallas, TX 75373 (please do not mail cash)
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