Service Catalogue - Daikin

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DaikinServiceYour Reliable Partner

CONTENT2Daikin Middle East & Africa After-Sales Ser vice

INTRODUCTIONExpert services fromthe brand you trustThe world’s most prestigious companies look to Daikin products and systemsto deliver engineered and flexible solutions. No matter what the building typeis, Daikin has the reliable products, knowledgeable applications expertise andresponsive support to fit all your HVAC requirements.Daikin Middle East and Africa is the regional office for all sales and after-marketsupport for the entire product line for Daikin: VRV, DX systems, Chillers and Airside.We provide full sales and service support to our clients and partners across theregion.Our company is multi-cultural, fast growing, dynamic and rewarding. The result isa unique work environment, built on 3 company values: Absolute Credibility,Enterprising Management and Harmonious Personal RelationshipsAfter-Sales Ser vice Daikin Middle East & Africa3

INTRODUCTIONA well-maintained HVAC system adds value and continuity.Taking steps to prolong your installation’s working life letsyou focus on your core business.4Daikin Middle East & Africa After-Sales Ser vice

INTRODUCTIONDaikin Philosophy» Create New Value by Anticipating the Future Needs of Customers» Contribute to Society with World-Leading Technologies» Realise Future Dreams by Maximizing Corporate Value» Think and Act Globally» Be a Flexible and Dynamic Group» Be a Company that Leads in Applying Environmentally Friendly Practices» With Our Relationship with Society in Mind, Take Action and Earn Society’s Trust» The Pride and Enthusiasm of Each Employee Are the Driving Forces of Our Group» Be Recognized Worldwide by Optimally Managing the Organisation and its Human Resources,under Our Fast & Flat Management System» An Atmosphere of Freedom, Boldness, and “Best Practice, Our Way”» After-Sales Service Policy is Reliability, Kindness, Promptness with Highest Quality ServiceAfter-Sales Ser vice Daikin Middle East & Africa5

INTRODUCTIONSustainable solutionstailored to your needsciency,life cycle economy and guaranteed satisfaction, not to mention peace of mind. At Daikin, we understand that HVACis a big investment – not just for the initial installation, but also in terms of maintenance. That’s why we also want toor optimise your system, Daikin is there for you.Optimisationand upgrades24 / 7Intelligent remoteUpgrading /monitoringoptimisationKeep theinstallation intop conditionService planInstallation supportCommissioningParts andrepairsSpare parts6Daikin Middle East & Africa After-Sales Ser viceRepair service

DAIKIN SERVICESINTRODUCTIONWhether it’s technical support, a service plan or an upgrade, you can count on the experts at Daikin Service to ensure your sysciently.Integrated solutions from the expertscient HVAC system is a healthy HVAC system.Keeping it in top working condition is critical for thewell-being of a building’s occupants. Our intelligentremote monitoring helps you identify most of theproblems before they even occur. And if your coolingor heating loads changed over time, or your system isno longer performing optimally, consider upgrading.You may not need a full replacement – optimisingor modernising an existing installation is often moreective and environmentally friendly. Daikinwill team up with you to select the best technical› track energy use and per formance with remotemonitoring, preventing unexpected breakdownscient equipment› do your part to protect the environmentPreventive system solution from day onecient equipmentavailable, right sized it to match the building’srequirements and had experts commission it toprobably want to keep it that way. Daikin Service andby:andauthorised Daikin partners for maintenance and repairs› being proactive from day one, assisting with theectivecommissioning› taking a predictive maintenance approach› using only genuine parts› tailoring our Daikin service plans to suit your needsOn-time quality solutionsDaikin’s experts are ready to assist you when youmost need it. Our world-class logistics provide thenecessary parts promptly and our engineers deliverthe best-in-class service, repairing your equipmentciently. Allow our professional service team to puttheir expertise to work for you by:ering quick delivery of quality spare parts forall models› ensuring professional repair and emergencysupport services› responding quickly to minimise the downtime ofyour installationAfter-Sales Ser vice Daikin Middle East & Africa7

PORTFOLIODaikin After-SalesService PortfolioServices offered» Annual Maintenance Agreementso Comprehensive Maintenance Agreemento Labour Maintenance Agreemento Inspection Maintenance Agreemento Remote Monitoring Serviceo Air Conditioning Intelligent Network» Repairs and overhaulso Onsite repairso Compressor rebuilding of various types Centrifugal compressor, Screw compressors,Reciprocating compressors» Upgradeso Retrofitting I Refurbishing HVAC equipmento HVAC system upgradeo Tube replacemento Controls solutionso Energy-saving services» Special Service - NDTo Eddy current testo Oil test and analysiso Vibration analysiso Thermal imagingo Chilled water analysis» VRV Project Management» Training & Development» Spare Parts Support8Daikin Middle East & Africa After-Sales Ser vice

PORTFOLIOServiced ProductsVRV / DXUnitary / RooftopAir SideApplied / ChillersAfter-Sales Ser vice Daikin Middle East & Africa9

MAINTENANCE AGREEMENTSMaintenanceAgreementsDaikin Middle East and Africa FZE provides support to its installed base by providing the customised solution to theasset owners and facility management teams across GCC and Africa.Various combination of labour, maintenance, consumables, operation, etc. are used to serve our prestigious customerbase, backed up by our factory trained team of technicians.The agreements can encompass various HVAC products like VRV/DX, Unitary Products, AHU, FCU, Applied Chillers,Cooling Towers, Pumps, etc.Some of the agreement types:» Comprehensive AgreementIncludes all preventive services, all breakdown labour, all parts, material and consumables to give peace ofmind to customers» Labour AgreementIncludes all preventive services, all breakdownlabourSmarterFunction» Inspection AgreementIncludes specialisedinspection of equipmentand submission of reportGuaranteedSafety» Remote MonitoringServicesIncludes specialisedattention bymonitoring yourequipmentand provide timelyfeedback10Daikin Middle East & AfricaLongerLife SpanEnvironmentFriendly After-Sales Ser vice5Advantagesof DaikinMaintenanceAgreementsCostEffective

PROJECT REFERENCESDaikin Middle East and Africa maintains more than150,000 refrigeration tons of air conditioning equipmentin the Gulf and Africa regions and provides support to theentire distribution network.Protect your building assetsthrough Daikin FactoryService solutionsWe understand that the customer demands the bestservice when it comes to managing their buildingfacilities. The need to provide a safe, comfortable andquality building environment, with lower operatingcost, always comes as a priority.Daikin Factory Service offers solutions to help you getthe most of your operations budget by controlling themaintenance costs and projecting the needs of yourHVAC equipment. Our contract offers the followingoptions:» Planned preventive maintenance visits» Emergency call out and repairs» Support 365x24 service back up, as per agreement» 24-hour operation of the Chiller Plant» All parts and consumables (including compressors,if required)» Remote monitoring of equipment» Megger test for all compressor motors» Thermal imaging» Oil analysis» Vibration analysis» Eddy current testing of heat exchangers» Chilled water analysisSome of the Prestigious Projectsthat we are associated with:In the GCC:» One&Only Royal Mirage, Dubai» Mövenpick Hotel» Al Rostamani Building» Emirates Holidays» Dynatrade Executive Staff Accommodation» Almarai» Crowne Plaza Sohar, Oman» Royal Court of Affairs, Oman» Abu Dhabi Investment Council Tower» Latifa Hospital» Dubai Health Authority Clinics» Medcare Hospital» Al Raha Mall and Hotel» Mercure Grand» Four Points by Sheraton» Conrad Hotel» Qasr Al Sarab Desert Resort by Anantara» Ramada Chelsea Hotel» Centro Barsha» Wafi Property» JA Jebel Golf Resort» Various schools» Dubai Air Show Facility» Musanada School» Abu Dhabi Vegetable Oil Company» Lamprell PetrochemicalsIn KSA:» HQBP, Jeddah» Novotel Hotel, Riyadh» Isuzu Factory, Dammam» Tatweer Head Office, Riyadh» Saudi Investment Bank – Main Building, Riyadh» Saudi Investment Bank – Annex Building, Riyadh» Sumitomo Institute, Rabigh» Jeddah Ports Building, JeddahAfter-Sales Ser vice Daikin Middle East & Africa11

INTELLIGENT MONITORINGControl SolutionsControlling the HVAC Equipment is key to achieveproper operation. Controls are one of the mostimportant key elements in implementing anHVAC System. No matter how reliable and goodyour system could be, without proper control, it isalmost impossible to fully operate and optimise theequipment.We have a team of expert Control Specialists whocould implement the most complicated control12Daikin Middle East & Africa After-Sales Ser vicelogic and support to integrate our various productswith the BMS.From Daikin VRV's I-Touch Manager to MicrotechIll, our specialists could help support our clientsto program, implement and commission thesesophisticated controllers.

MINI BUILDING MANAGEMENT SYSTEMWhich system offers thebest solution?I want Daikin to monitor my air conditioning system to guarantee thehighest efficiency» Keep your air conditioning system in top condition and trouble-free» Automatically select the optimum energy saving setting for your AC systemI want FULL INTEGRATION of my DaikinAir Conditioning System via Daikin ControlSolutions with the option to integrate otherthird party building facilitiesComplete Daikin mini BMS for building climate control» Integrate full Daikin Portfolio» Integrate third party equipment» Detailed and easy monitoring and operation of airconditioning systems (maximum 2 x 64 groups» Integration of basic building control funtions possible(i.e. fire alarm, etc)Multi-zone control via centralised control:» Access to daily used functions for multiple indoor unitgroups/zones» Functions range from ON/OFF control to the setting ofweekly schedulesIndividual zone control:» Access to daily used functions for one indoor unit(group)» Units range from easy to use infrared controls tospecially developed built-in hotel controlsI want to INTEGRATE the control ofmy Daikin Air Conditioning in a thirdparty control system (Open ProtocolInterface)BACnet Interface» Integrate control system for seamlessconnection between your Daikin AirConditioning and BMS systemLonWorks Interface» Open network integration of Daikin airconditioning monitoring and controlfunctions into LonWorks networksModbus Interface:» Open network integration of Daikin airconditioning monitoring and controlfunctions into Modbus networksAlternative integration devices:Daikin's adapter PCB's simple solutionsfor unique requirementsAfter-Sales Ser vice Daikin Middle East & Africa13

Mini Building Management SystemDCM601A51Mini BMSr Price competitive mini BMSr Cross-pillar integration of Daikin productsr Integration of third party equipmentwith full integrationacross all product pillarsSystem overviewWeb AccessCLOUDInternetExtranetLAN3GIntegration of thirdparty equiqmentFull control of DaikinHVAC-R portfolioDCM601A51ITM plus adaptor lineMax. 7adaptersDi/Pi lineFire alarmMax. 200mDCM601A52Di/Pi portkWh meterDirect plug & play connection!SplitI/O modulePumpSensorI/O moduleFanMulti state objectsElevatorAir handling unitAlarm49214Daikin Middle East & Africa air curtain,hydrobox,Analog/digital/pulse objectsLightingindoor units,After-Sales Ser viceair handling unitsRefrigerationWAGOinterfaceChillers and AHUprotocolFan coil unitsBACnet/IP

Mini Building Management SystemMINI BUILDING MANAGEMENT SYSTEMUser friendliness› Intuitive user interface› Visual lay out view and direct access to indoor unitmain funtions› All functions direct accessible via touch screenor via web interfaceSmart energy management› Monitoring if energy use is according to plan› Helps to detect origins of energy waste› Powerful schedules guarantee correct operationthroughout the year› Save energy by interlocking A/C operation with otherequiment such as heatingPlug & playFlexibilitySplitFan coils› Cross-pillar integration (heating, air conditioning,applied systems, refrigeration, air handling units)› BACnet protocol for 3rd party products integration› I/O for integration of equipment such as lights,pumps on WAGO modules› Modular concept for small to large applications› Control up to 512 indoor unit groups via one ITMand combine multiple ITM via web interfaceBACnet/IPprotocolChillers and rAir handlingunitElevatorAlarmWAGO I/OEasy servicing and commissioningLighting› Remote refrigerant containment check preventingon site visit› Simplified troubleshooting› Save time on commissioningthanks to the pre-commissioning tool› Auto registration of indoor unitsPumpFanSensorFlexibility in size64 up to 512 groupsFunctions overviewLanguagesManagementControl› English› Web access› Individual control› French› Power Proportional› Italian› Spanish› Dutch› PortugueseDistribution (option)› Operational history(malfunctions, )- Daikin AHUschedule, yearly calender,- Fan coilsseasonal schedule)- Daikin Altherma Flex type- LT and HT hydroboxes- monitor if energy use is› Setpoint limitation- Air curtainsaccording to plan› Temperature limit- WAGO I/O- detect origins of energy› Up to 512 unit groups can bewastecontrolled› Setback function(ITM plus Integrator 7 iPU› Sliding temperature› Ethernet TCP/IP- Chillers (via POL638.70 controller)› Schedule setting (Weekly› Interlock control› Smart energy managementSystem layout(incl. iTM adaptor)- DX Split, Sky Air, VRV(512 groups)- BACnet/IP protocolWAGO Interface› Modular integration of 3rdparty equipment- WAGO coupler (interfacebetween WAGO and Modbus)- Di module- Do module- Ai module- Ao module- Thermistor module- Pi moduleAfter-Sales Ser vice Daikin Middle East & Africa49315CONTROLSYSTEMS› GermanConnectable to

INTELLIGENT MONITORINGNetworkWe at Daikin strongly believe that PREVENTION IS BETTER THAN CURE.We promote predictive maintenance, resulting in fewer breakdowns, lessdowntime and less costly repairs. Our unique maintenance plan is tailored tomeet the demanding environment in the Gulf.NetworkThrough our factory trained specialist staff, we ensure optimum use ofadvanced tools and instruments resulting in less surprises and more controlon preventing a breakdown.DataserverDataserverPerformance supervisionPerformance supervisionandanalysisInternetInternetand analysis24/7Prediction analysisPredictionanalysisData trend loggingData trend loggingInformationInformationto: sent to:› customerscustomers› service companyservice companyControllerControllerCLOUDMonitor your energyMonitor your energymanagment.managementConnection with Intelligent NetworkAvailable for VRV and chillers16Daikin Middle East & Africa After-Sales Ser vice

INTELLIGENT MONITORING“We promote predictivemaintenance resultingin fewer breakdownand less downtime”What is Intelligent Network?Intelligent Network is an advanced unique service offered for Daikin VRV and Appliedequipment that provides a smarter way to maintain your HVAC equipment. Realtime failure prediction and error detection on your equipment is possible, includingremote technical support that can help you maximise your investment through fastresponse and cost effective maintenance.Operation Status Monitoring ScheduleManagement Tenant ManagementAutomatic data transferAir conditioning systemsModemiPUIntelligent Networkcontrol centerMainfunctioninformation by e-mailFire alarmIntelligent NetworkreportsSecurityLocal dealersAfter-Sales Ser vice Daikin Middle East & Africa17

INTELLIGENT MONITORINGNetworkAs part of your maintenance program, Intelligent Network enables us toprovide added value through the ability to predict future breakdowns,continuously monitor your equipment’s operational performance, andprovide remote service support when required.NetworkOur factory trained staff are ready to provide service to your site and providemonthly and annual summary reports with your system’s operationalinformation.Intelligent Network providestotal peace of mind18Daikin Middle East & Africa After-Sales Ser vice

INTELLIGENT MONITORINGImagine if you canpredict the future!Compared with other service companies, in case ofbreakdown, the customer notifies the service centerwho then arranges technicians to attend to the site andinspect the breakdown and arranges for procurementof parts to repair the unit.With Daikin’s Intelligent Network, we are automaticallynotified of any error or possible causes of futurefailure. The error notification will be sent by email orSMS to ensure that a response team would providethe required support. Via the internet, our team mayrespond remotely, connecting to the equipment todiagnose the issue and determine its cause. On theother hand, our team could also be deployed on-site,depending on the type of failure and agreement withthe customer.Once the issue has been identified, Intelligent Networkenables us to diagnose and resolve issues remotely. Itwill also allow us to determine what will be requiredby our maintenance team before we visit the site. Thisadvanced knowledge can eliminate an additional tripto the customer’s facility or reduce the number of tripsresulting in quicker problem resolution.What are the benefits of Intelligent Network?ReliabilityComfortLow CostRound-the-clock servicesystem. In case of emergency,Specialist Engineers willreach the location within theagreed time.Round-the-clock on-linediagnosis of equipment andoperational condition alongwith our unique predictionfunction will prevent failure.Maintenance fees can be lesscompared to conventionalmaintenance as the size ofthe air conditioning systemincreases.Energy SavingLong Service LifeLabour SavingAir filters, heat exchangersand operational parametersare automatically monitoredfor any issues to ensureenergy efficient operationLess Deterioration, thusless costs, by keepingthe equipment at its bestcondition.Various data reports andsuggestions for improvementcontribute to efficientequipment management.After-Sales Ser vice Daikin Middle East & Africa19

INTELLIGENT MONITORINGVRV Cloud –your smartenergy monitorVisualise and manageconsumption intelligentlyVRV Cloud is one of Daikin’s intelligent remotemonitoring services, operating on the i-Net platform.It is a smart visualisation tool that employs a cloudserver to simulate and analyse your VRV’s operatingdata. It does more than just track temperature andenergy use: it sets annual targets, warns you whenyou exceed your projected usage, and works with youto manage power consumption.Daikin’s solution for hands-on energy managementis simple to use and set up. VRV Cloud interfaceerent ways to evaluate or monitor buildingenergy, target energy use, compare overall energyuse between locations or analyse operations. It’saccessible online – anytime and anywhere, whichmeans you are always in control.Single-site facility managers can:daily basisunnecessary heating or cooling at night(e.g., per kWh/m, per euros, per CO kg)alarms, etc. (iTM Link)Multiple-site facility managers can also:compare multiple sitesfor one or more locationsts from VRV Cloud?VRV Cloud’s analysis tools put you in the driver’sseat, whether you’re managing just one location ormultiple sites. It provides remote monitoring for allyour VRV energy and operation data and suggestsciency.20Daikin Middle East & Africa After-Sales Ser viceBecause VRV Cloud is always on duty, you can focuson your core business. It also enables buildingowners to check data on selected sites or groups andcompare multi-building energy data.

INTELLIGENT evalueVRV CloudVRV Cloudallowsallowscustomerscustomersto self-manageto self-manageand scan becanoptimised.be optimised.It providesIt providesa realistica realistictargettargetfor annualfor annualenergyenergyprogressprogressof yourof yourplan planBase Baseyour yourannualannualenergyenergytargettargeton customeron customerexperienceexperience– that– is,thatusingis, usingthe previousthe previousyear’syear’senergyenergybill tobillsettoasettargeta target– or let– ortheletprogramthe programrecommendrecommendan annualan eddata datafromfromone oneyear yearof energyof energyusage.usage.Naturally,Naturally,you areyouinarecontrol:in control:adjustadjustyour yoursettingssettingsor youror yourtargettargetat anyattime.any time.PackagedPackagedconceptconceptSinceSinceVRV CloudVRV Cloudis a serviceis a servicethat worksthat workson theoni-Netthe o noadditionaladditionalwiringwiringor sensorsor sensorsare required;are required;onceoncethe theVRV controlVRV controlis installed,is installed,you canyoustartcan .Start-upStart-upis fast,is easyfast, easyand costsand costsless thanless thaninstallinginstallinga Buildinga em(BEMS).(BEMS).If you’reIf you’rereadyreadyto taketo takecontrolcontrolof yourof yoursystemsystemand startand startCloudCloudcan helpcan helpyou. you.VRV Cloudcomplementsthe remoteVRV Cloudcomplementsthe remotemonitoringservicesthat operatemonitoringservicesthat operateon Daikin’si-Net platform.SimpleSimpleon Daikin’si-Net platform.controlsallow youtoyouquicklyaccessaccessallcontrolsallowto quicklyallfunctionalities.functionalities.VRV CloudVRV Cloudconnectsconnectsyou directlyyou directlyto yourtoequipmentyour equipmentand allowsand allowsyou youto montoitomr othneitodrirtehcet dimirepcatcitmopf act ofyour energyyour energysavingsavingmeasures.measures.More ngservicesservicesare available.are available.After-Sales Ser vice Daikin Middle East & Africa21

U P G R A D E S A N D O P T I M I S AT I O NRegional field interventionand support“Whether VRV, Chiller ortypical split unit, we havethe right professionalready to support you”22Daikin Middle East & Africa After-Sales Ser vice

U P G R A D E S A N D O P T I M I S AT I O N“We are availablewhenever andwherever you need”Our team of professional Engineers and Technicians are available to supportregionally based on-demand.We can perform start-up and commissioning of Daikin equipment, inspection,troubleshooting, and analysing escalated issues to support our clients and solvethe field-related HVAC concerns in the Middle East and Africa, where our localteams are ready to support or through our authorised service providers within ourdistributor network.After-Sales Ser vice Daikin Middle East & Africa23

U P G R A D E S A N D O P T I M I S AT I O NRetrofitting and refurbishingold HVAC systemsMost of the customers with old HVAC systemsare always at the edge, waiting for an imminentbreakdown to happen and worried about thehigh cost of repair which could easily breakthe budget. The usual choice is either to planfor complete equipment replacement, or, todefer the capital investment by accepting theincreasingly higher expenditure, due to frequentbreakdown and unexpected maintenance costs.We have developed retrofit kit and upgradesolutions to modernise old and existing HVACsystems, utilising eco-friendly hnology and PID control logic, thereby24Daikin Middle East & Africa After-Sales Ser viceimproving the cooling capacity of the oldsystems and drastically increasing the efficiency.We work towards the enhancement of theefficiency of heat exchangers by replacing theold/damaged tubes with new factory suppliedtubes to increase the longevity of the equipmentwith increased performance.Modern equipment provides the betterefficiency and reduces carbon footprint.Leading service providers invest on upgradingtheir equipment to ensure smooth and reliableoperation by upgrading the part or completesystem.

U P G R A D E S A N D O P T I M I S AT I O NBenefits of refurbishingold equipmentReliabilityWe upgrade the equipment to run smoothlywithout any breakdownsLower CostCustomer spends 40-60% of the new chillercost even in the case of major upgrades and theequipment life is extended without the need ofreplacing it with new equipment.Free AMCThe customer gets a free maintenance contractwith the refurbishment, thereby getting awarranted work. We can assist by formulating theservice plan using Annual Maintenance Contractfor further years.EfficiencyAfter the chiller is upgraded, energy billsare considerably reduced due to inherenttechnological advantage.Our experts carry out a complete audit of theequipment and come out with solutions relatedto upgrade and improve reliability on thefollowing major parts:»»»»CompressorEvaporatorCondenserControl PanelDaikin Group has aligned its resources to providethe world-class services and solutions to itsaftersales service products also using its worldclass R&D Centre. This is applicable to variousupgrades and control solution to the DX/VRVand Applied range of products.The investment on research and developmentassists in providing premium services to theinstalled customer base and provides excellentReturn on Investment (ROI) for such solutions.The customised solution on the old productsto ensure their reliable and efficient operationusing the latest technological advancementshas helped us to create loyal and patronisingcustomers.After-Sales Ser vice Daikin Middle East & Africa25

U P G R A D E S A N D O P T I M I S AT I O NMaximum comfort at minimum total costof ownership – Daikin Service offers peaceof mind with top energy efficiency acrossevery location.26Daikin Middle East & Africa After-Sales Ser vice

U P G R A D E S A N D O P T I M I S AT I O NHVAC System upgrade /replacementThe demand for reduction of energy bills onchiller operation is increasing due to the highutility costs, thereby increasing pressure on endusers and Facility Managers to look for energyefficient solutions.» Providing Chiller Management System» Adding inverters on the Screw compressors» Providing Adiabatic Cooling System on AirCooled ChillersOUR ENGINEERED SOLUTIONS AREAS FOLLOWS:» Installing Variable Frequency drives oncompressors» Providing Heat Recovery Systems» Replacing compressor with better efficiency» Upgrading control panelsWe are continuously providing engineeredsolutions to reduce the energy bills. We makesure that the chiller is ready to perform its100% capacity and if for some reason, wefind any part that is not performing to theiroptimum efficiency, we replace it with thelatest high performance component to ensurethe chiller is running at its peak performanceand not wasting energy.After-Sales Ser vice Daikin Middle East & Africa27

U P G R A D E S A N D O P T I M I S AT I O NNon-Destructive Testing(NDT)The field of Non-Destructive Testing (NDT)is a very broad interdisciplinary field thatplays a critical role in assuring that structuralcomponents and systems, perform theirfunction in a reliable and cost-effective manner.Daikin is able to provide the following tests toour valued customers:» Eddy current test» Oil test and analysis» Vibration analysis» Thermal imaging» Chilled water analysis» Refrigerant analysis» Endoscopy testing (Boroscope)28Daikin Middle East & Africa After-Sales Ser viceThese tests indicate the condition of themachines and provide information aboutpredictive maintenance for the equipment.With the test results, we are able to advise ourcustomers what is required to extend the life ofchillers or make improvements in other areas.

U P G R A D E S A N D O P T I M I S AT I O NAdvantages of NDT» Eddy Current test done on evaporatorsor water cooled condensers indicate thepresence of small cracks and other defectsin the tubes» Detects surface and near surface defects ofthe tubes» Inspection gives immediate results toensure quick remedial action» Oil testing for particulates and acidityprovide indications of metallic wear, carbonbuild-up and chemical degradation ofthe refrigerant due to moisture or othercontaminants» Vibration analysis would indicate if thecompressor or the motor has abnormalvibration which could indicate opening andinspecting bearings instead of waiting forthe compressor or motor breakdown.» Thermal imaging on the electrical panelswould indicate any abnormal heat beingproduced which could eventually resultin component failure, short circuiting andpossible compressor motor failure.» Chilled water analysis would indicate if anymetal content or acid contents are presentin the water which can eventually result incorrosion or formation of precipitates oralgae.After-Sales Ser vice Daikin Middle East & Africa29

PROJECT MANAGEMENT AND COMMISSIONINGVRV ProjectManagement andCommissioning ServicesThe VRV technology being a newcomer in theHVAC industry in the Middle East and Africamarket may be challenging to install andcommission for new contractors or installers. Toensure that all projects are delivered accordingto Daikin standards and quality of installation,our team of expert engineers offer theirservices to manage and commission projectsregardless of size.30Daikin Middle East & Africa After-Sales Ser viceWe have delivered landmark projects inthe region that set standard in the market,worldwide, in terms of magnitude andcomplexity. Our project managementservices aim to fulfill and surpass customer’sexpectations making sure that our equipmentwill outperform as a result of proper installationpractices, professional commissioning methodsand spot-on pr

is, Daikin has the reliable products, knowledgeable applications expertise and responsive support to fit all your HVAC requirements. Daikin Middle East and Africa is the regional office for all sales and after-market support for the entire product line for Daikin

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