Digital Cordless Phone KX-TGC380C KX-TGC382C . - Panasonic

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Operating InstructionsDigital Cordless PhoneModel No.KX-TGC380CKX-TGC382CKX-TGC383CKX-TGC384CModel shown is KX-TGC380.Before initial use, see “Getting Started”on page 8.Thank you for purchasing a Panasonic product.Please read these operating instructions before using the unit and save them forfuture reference.For assistance, please visit our Support page:www.panasonic.ca/english/supportTGC38x(en) 1204 ver011.pdf12015/12/0416:50:47

Table of ContentsIntroductionIndexModel composition .3Accessory information .3Index.30Important InformationFor your safety .5Important safety instructions .6For best performance .6Other information .7Specifications .7Getting StartedSetting up .8Controls .9Display icons .10Language settings .10Date and time .10Other settings .10Making/Answering CallsMaking calls .11Answering calls .11Useful features during a call .11Intercom .12PhonebookPhonebook .13Speed dial .14ProgrammingMenu list .16Alarm .19Night mode .19Call block .19Other programming .20Registering a handset to the base unit .20Caller ID ServiceUsing Caller ID service .21Caller list .22Useful InformationVoicemail service .23Error messages .24Troubleshooting .24Wall mounting (Charger only) .27Industry Canada Notices and otherinformation .28Warranty .292TGC38x(en) 1204 ver011.pdf22015/12/0416:50:47

IntroductionModel compositionBase unitHandsetPart No.Part GC380KX-TGCA384SeriesModel No.KX-TGC380seriesQuantityAccessory informationSupplied accessoriesQuantityNo.Accessory item/Part numberKX-TGC380KX-TGC382KX-TGC383AAC adaptor/PNLV2261111BTelephone line cord1111CRechargeable batteries*12468DHandset cover*21234ECharger–123*1*2AKX-TGC384See page 4 for replacement battery information.The handset cover comes attached to the handset.BCDEFor assistance, visit www.panasonic.ca/english/supportTGC38x(en) 1204 ver011.pdf332015/12/0416:50:47

IntroductionAdditional/replacement accessoriesPlease contact your nearest Panasonic dealer for sales information.Accessory itemModel Battery type:– Nickel metal hydride (Ni-MH)– 2 x AAA (R03) size for each handsetExpanding your phone systemHandset (optional): KX-TGDA20CYou can expand your phone system by registering optional handsets (6 max.) to a single baseunit.4TGC38x(en) 1204 ver011.pdfFor assistance, visit 7

Important InformationFor your safetyTo prevent severe injury and loss of life/property, read this section carefully beforeusing the product to ensure proper and safeoperation of your product.WARNINGPower connectionR Use only the power source marked on theproduct.R Do not overload power outlets andextension cords. This can result in the riskof fire or electric shock.R Completely insert the AC adaptor/powerplug into the power outlet. Failure to do somay cause electric shock and/or excessiveheat resulting in a fire.R Regularly remove any dust, etc. from theAC adaptor/power plug by pulling it fromthe power outlet, then wiping with a drycloth. Accumulated dust may cause aninsulation defect from moisture, etc.resulting in a fire.R Unplug the product from power outlets if itemits smoke, an abnormal smell, or makesan unusual noise. These conditions cancause fire or electric shock. Confirm thatsmoke has stopped emitting and contact usby visiting our Support page:www.panasonic.ca/english/supportR Unplug from power outlets and never touchthe inside of the product if its casing hasbeen broken open.R Never touch the plug with wet hands.Danger of electric shock exists.InstallationR To prevent the risk of fire or electricalshock, do not expose the product to rain orany type of moisture.R Do not place or use this product nearautomatically controlled devices such asautomatic doors and fire alarms. Radiowaves emitted from this product may causesuch devices to malfunction resulting in anaccident.R Do not allow the AC adaptor or telephoneline cord to be excessively pulled, bent orplaced under heavy objects.Operating safeguardsR Unplug the product from power outletsbefore cleaning. Do not use liquid oraerosol cleaners.R Do not disassemble the product.R Do not spill liquids (detergents, cleansers,etc.) onto the telephone line cord plug, orallow it to become wet at all. This maycause a fire. If the telephone line cord plugbecomes wet, immediately pull it from thetelephone wall jack, and do not use.MedicalR Consult the manufacturer of any personalmedical devices, such as pacemakers orhearing aids, to determine if they areadequately shielded from external RF(radio frequency) energy. (The productoperates in the frequency range of1.92 GHz to 1.93 GHz, and the RFtransmission power is 115 mW (max.).)R Do not use the product in health carefacilities if any regulations posted in thearea instruct you not to do so. Hospitals orhealth care facilities may be usingequipment that could be sensitive toexternal RF energy.CAUTIONInstallation and locationR Never install telephone wiring during anelectrical storm.R Never install telephone line jacks in wetlocations unless the jack is specificallydesigned for wet locations.R Never touch uninsulated telephone wires orterminals unless the telephone line hasbeen disconnected at the network interface.R Use caution when installing or modifyingtelephone lines.R The AC adaptor is used as the maindisconnect device. Ensure that the ACoutlet is installed near the product and iseasily accessible.For assistance, visit www.panasonic.ca/english/supportTGC38x(en) 1204 ver011.pdf552015/12/0416:50:47

Important InformationR This product is unable to make calls when:– the handset batteries need recharging orhave failed.– there is a power failure.BatteryR We recommend using the batteries notedon page 4. USE ONLY rechargeableNi-MH batteries AAA (R03) size.R Do not mix old and new batteries.R Do not open or mutilate the batteries.Released electrolyte from the batteries iscorrosive and may cause burns or injury tothe eyes or skin. The electrolyte is toxic andmay be harmful if swallowed.R Exercise care when handling the batteries.Do not allow conductive materials such asrings, bracelets, or keys to touch thebatteries, otherwise a short circuit maycause the batteries and/or the conductivematerial to overheat and cause burns.R Charge the batteries provided with oridentified for use with this product only, inaccordance with the instructions andlimitations specified in this manual.R Only use a compatible base unit (orcharger) to charge the batteries. Do nottamper with the base unit (or charger).Failure to follow these instructions maycause the batteries to swell or explode.Attention:A nickel metal hydride battery that isrecyclable powers the product you havepurchased.Please call 1-800-8-BATTERY(1-800-822-8837) for information on how torecycle this battery.6TGC38x(en) 1204 ver011.pdfImportant safetyinstructionsWhen using your product, basic safetyprecautions should always be followed toreduce the risk of fire, electric shock, andinjury to persons, including the following:1. Do not use this product near water forexample, near a bathtub, washbowl,kitchen sink, or laundry tub, in a wetbasement or near a swimming pool.2. Avoid using a telephone (other than acordless type) during an electrical storm.There may be a remote risk of electricshock from lightning.3. Do not use the telephone to report a gasleak in the vicinity of the leak.4. Use only the power cord and batteriesindicated in this manual. Do not dispose ofbatteries in a fire. They may explode.Check with local codes for possible specialdisposal instructions.SAVE THESE INSTRUCTIONSFor best performanceEnvironmentR The product should be kept free fromexcessive smoke, dust, high temperature,and vibration.R When you leave the product unused for along period of time, unplug the product fromthe power outlet.R The product should be kept away from heatsources such as heaters, kitchen stoves,etc. It should not be placed in rooms wherethe temperature is less than 0 C (32 F) orgreater than 40 C (104 F). Dampbasements should also be avoided.R Operating the product near electricalappliances may cause interference. Moveaway from the electrical appliances.For assistance, visit 7

Important InformationOther informationSpecificationsCAUTION: Risk of explosion if battery isreplaced by an incorrect type. Dispose of usedbatteries according to the instructions.R Standard:DECT 6.0 (Digital EnhancedCordless Telecommunications 6.0)R Frequency range:1.92 GHz to 1.93 GHzR RF transmission power:115 mW (max.)R Power source:120 V AC, 60 HzR Power consumption:Base unit:Standby: Approx. 0.6 WMaximum: Approx. 3.2 WCharger:Standby: Approx. 0.1 WMaximum: Approx. 1.8 WR Operating conditions:0 C – 40 C (32 F – 104 F), 20 % – 80 %relative air humidity (dry)Notice for product disposal, transfer,or returnR This product can store your private/confidential information. To protect yourprivacy/confidentiality, we recommend thatyou erase information such as phonebookor caller list entries from the memory beforeyou dispose of, transfer, or return theproduct.Compliance with TIA-1083 standardTelephone handsets identified with this logohave reduced noise and interference whenused with T-Coil equipped hearing aids andcochlear implants.Compatible withHearing Aid T-CoilTTIA-1083For assistance, visit www.panasonic.ca/english/supportTGC38x(en) 1204 ver011.pdf772015/12/0416:50:47

Getting StartedBattery installationSetting upConnectionsConnect the AC adaptor to the unit bypressing the plug firmly.Fasten the cord by hooking it.Connect the AC adaptor to the poweroutlet.Connect the telephone line cord to theunit, then to the single-line telephone jack(RJ11C) until you hear a click.A DSL/ADSL filter (not supplied) isrequired if you have a DSL/ADSL service.R USE ONLY rechargeable Ni-MH batteriesAAA (R03) size (1).R Do NOT use alkaline/manganese/Ni-Cdbatteries.).R Confirm correct polarities ( ,1Battery chargingCharge for about 7 hours.4Note for battery charging534R Clean the charge contacts with a soft anddry cloth once a month. Before cleaning theunit, disconnect from power outlets and anytelephone line cords.Battery level12IconBattery levelHighMediumLowNeeds charging.EmptyPanasonic Ni-MH batteryperformance (supplied batteries)Operation10 hours max.*1Not in use (standby)6 days max.*1*18TGC38x(en) 1204 ver011.pdfOperating timeIn continuous useIf eco mode is on.For assistance, visit 7

Getting StartedNote:R Actual battery performance depends onusage and ambient environment.Intelligent eco modeThis feature automatically reduces handsetpower consumption whenever possible.When it is activate,is displayed.Controls–Handset–FG–––MN (TALK)Dial keypad (*: TONE)MZN (SP-PHONE: MCALL WAITNMINTERCOMNR This feature is available between 2handsets.Charge contactsSoft keysNavigator keyMDN, MCN, MFN, or MEN: Scroll through variouslists and items.VOL. (Volume: MDN or MCN): Adjust thereceiver or speaker volume while talking.: View the phonebook entry.MFNMEN REDIAL: View the redial list.MCN CID (Caller ID): View the caller list.Base unitABAHBCIDJEKACharge contactsM N (LOCATOR)ABSpeakerFor assistance, visit www.panasonic.ca/english/supportTGC38x(en) 1204 ver011.pdf992015/12/0416:50:47

Getting StartedDisplay iconsDate and timeHandset display items12ItemMeaningWithin base unit rangeOut of base unit rangeThe line is in use.R When flashing:The call is put on hold.R When flashing rapidly: Anincoming call is now beingreceived.Eco mode is on. (page 9)ZSpeakerphone is on.(page 11)Ringer volume is off.(page 11)3456MMENUN#101Enter the current month, date, and yearby selecting 2 digits for each.Example: July 15, 201607 15 16MOKNEnter the current hour and minute(12-hour clock format) by selecting 2digits for each.Example: 9:3009 30*: Select “AM” or “PM”.MSAVEN a MOFFNNote:R Either 12-hour or 24-hour time format isused depending on the display language.Night mode is on. (page 19)Privacy mode is on. (page 18)Other settingsAlarm is on. (page 19)Handset numberDialing modeBattery level12Blocked call (page 19)Clarity booster is onautomatically.Line inuseMMENUN#120MbN: Select the desired setting. aMSAVEN a MOFFNSomeone is using the line.Language settingsDisplay language12MMENUN#110MbN: Select the desired setting. aMSAVEN a MOFFN10TGC38x(en) 1204 ver011.pdfFor assistance, visit 47

Making/Answering CallsAdjusting the handset ringer volumeMaking callsPress MDN or MCN repeatedly while ringing.1Lift the handset and dial the phonenumber.R To correct a digit, press MCLEARN.2MN or MZNR To adjust the receiver or speakervolume, press MDN or MCN repeatedly.3When you finish talking, press MOFFN.Useful features during acallHoldNote:R To switch back to the receiver, press MZN/MN.123Making a call using the redial listNote:R After holding for 10 minutes, the call isdisconnected.The last 5 phone numbers dialed are stored inthe redial list.12MEN REDIALMbN: Select the desired entry. a MPress MMENUN during an outside call.MbN: “Hold” a MSELECTNTo release hold, press MN.MuteNPause (for PBX/long distance serviceusers)12Press MMUTEN during a call.To return to the call, press MMUTEN.A pause is sometimes required when makingcalls using a PBX or long distance service.When storing a calling card access numberand/or PIN in the phonebook, a pause is alsoneeded (page 14).Example: If you need to dial the line accessnumber “9” when making outside calls with aPBX:Flash12For call waiting or Call WaitingCaller ID service users9 a MDN (Pause)Dial the phone number. a MNAnswering calls1Lift the handset and press Mwhen the unit rings.N or MN2 When you finish talking, press MOFFN.Auto talk: You can answer calls simply bylifting the handset (page 17).Temporary handset ringer off: Press M N.MFLASHN allows you to use the specialfeatures of your host PBX.Note:R To change the flash time, see page 18.To use call waiting or Call Waiting Caller ID,you must first subscribe with your phoneservice provider.This feature allows you to receive calls whileyou are already talking on the phone. If youreceive a call while on the phone, you will heara call waiting tone.If you subscribe to both Caller ID and CallWaiting with Caller ID services, the 2ndcaller’s information is displayed on thehandset that is in use after you hear the callwaiting tone.1Press MCALL WAITN to answer the 2ndcall.For assistance, visit www.panasonic.ca/english/supportTGC38x(en) 1204 ver011.pdf11112015/12/0416:50:47

Making/Answering Calls2To switch between calls, press MCALLWAITN.Note:R Please contact your phone service providerfor details and availability of this service inyour area.Temporary tone dialing (forrotary/pulse service users)IntercomMaking an intercom call1MINTERCOMN.When 3 or more handsets areregistered:MbN: Select the desired unit. a MSELECTNPress * (TONE) before entering accessnumbers which require tone dialing.Call shareWhile you are on an outside call, another unitcan join the conversation. Only 2 units can joinan outside call.Note:R To prevent other users from joining yourconversations, turn privacy mode on(page 18).Transferring calls, conferencecalls1During an outside call, pressMINTERCOMN.When 3 or more handsets areregistered:MbN: Select the desired unit. a MSELECTN2Wait for the paged party to answer.R If the paged party does not answer,N to return to the outsidepress Mcall.3To complete the transfer:Press MOFFN.To establish a conference call:MMENUN a MbN: “Conf.” a MSELECTNR To leave the conference, press MOFFN.R To put the outside call on hold:MMENUN a MbN: “Hold” aMSELECTNTo resume the conference: MMENUNa MbN: “Conf.” a MSELECTNR To cancel the conference: MMENUN aMbN: “Stop conference” aMSELECTN12TGC38x(en) 1204 ver011.pdfFor assistance, visit 47

Phonebook2PhonebookYou can add 50 names (16 characters max.)and phone numbers (24 digits max.) to thephonebook.Adding phonebook entries12345or MFNa MMENUNMbN: “Add new entry” a MSELECTNEnter the party’s name. a MOKNEnter the party’s phone number. a MOKNMbN: Select the desired group. aMSELECTN 2 times a MOFFNEntering charactersPress the dial key that corresponds to thedesired character. Press repeatedly to scrollthrough the available characters.The following operations are also available.KeyOperation*Switch between theuppercase and lowercase(A « a)MFN MENMove the cursorMCLEARNErase the character or numberR To erase all, press andhold it.Storing a redial list number to thephonebook123MEN REDIALMbN: Select the desired entry. a MSAVENTo store the name, continue from step 3,“Editing entries”, page 14.Storing caller information to thephonebook13456MCN CIDMbN: Select the desired entry.R To edit the number: MMENUN a MbN:“Edit” a MSELECTNPress MEDITN repeatedly until thephone number is shown in the desiredformat. And then, press MSAVEN. Go tostep 5.MMENUNMbN: “Save CID” a MSELECTNMbN: “Phonebook” a MSELECTNContinue from step 3, “Editing entries”,page 14.GroupsYou can assign your phone entries to groupsfor each searching. You can assign a ringtoneto each group to help identify incoming calls(Caller ID required).Changing group names/setting ringerID123or MFNa MMENUNMbN: “Group” a MSELECTNMbN: Select the desired group. aMSELECTN4To change group namesMbN: “Group name” a MSELECTN aEdit the name. a MSAVENTo set group ringer toneMbN: Select the current setting of thegroup ringer tone. a MSELECTN a MbN:Select the desired ringer tone. a MSAVEN5MOFFNFinding and calling from aphonebook entry123or MFNMbN: Select the desired entry.MNFor assistance, visit www.panasonic.ca/english/supportTGC38x(en) 1204 ver011.pdf13132015/12/0416:50:47

PhonebookEditing entries12345Find the desired entry (page 13).MMENUN a MbN: “Edit” a MSELECTNMbN: Select the desired group (page 13).a MSELECTN 2 times a MOFFNAdding phone numbers to speeddial keysn By entering phone numbers:1 Press and hold the desired speed dialkey (1 to 9). a MADDN234Find the desired entry (page 13).MMENUN a MbN: “Erase” a MSELECTNMbN: “Yes” a MSELECTN a MOFFNChain dialThis feature allows you to dial phone numbersin the phonebook while you are on a call. Thisfeature can be used, for example, to dial acalling card access number or bank accountPIN that you have stored in the phonebook,without having to dial manually.1234You can assign 1 phone number to each ofthe di

used with T-Coil equipped hearing aids and cochlear implants. T Compatible with Hearing Aid T-Coil TIA-1083 Specifications R Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) R Frequency range: 1.92 GHz to 1.93 GHz R RF transmission power: 115 mW (max.) R Power source: 120 V AC, 60 Hz R Power consumption: Base unit: Standby .

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