COVID-19 Resource Guide For Mystic Valley Elder Services .

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COVID-19 Resource Guidefor Mystic Valley Elder Services Cities and TownsLast Updated 12/10/2020. If additional resources are found, please email Jessica Phelan atjphelan@mves.org to update resource guideContentsResources for all MVES communities . 2NATIONWIDE RESOURCES . 2MASSACHUSETTS RESOURCES . 2BURIAL AND FUNERAL RESOURCES . 3COVID 19 TESTING LOCATION WEBSITE IN MASSACHUSETTS . 3EDUCATION . 4EMERGENCY HELP FOR CONSUMERS UNDER PERSONAL CARE ATTENDANT(PCA) PROGRAM IF PRIMARY PCA UNABLE TO ASSIST . 4FINANCIAL HELP . 4Mortgage and Rental payment relief information . 4Utilities. 8Unemployment . 10Stimulus Checks. 10Financial assistance for Veterans . 10FOOD . 10HEALTH. 12Mental Health Resources . 12HEALTH INSURANCE . 15HOUSING . 15INTERNET RESOURCES . 15LEGAL . 16MASSACHUSETTS DOMESTIC VIOLOENCE PROGRAMS . 16NURSING HOMES . 16PRESCRIPTION DELIVERY SERVICE . 17PRIVATE PAY HOME CARE RESOURCES . 171

RESOURCES FOR CAREGIVERS. 17RESOURCES FOR HEALTH PROFESSIONALS . 17SENIOR SHOPPING HOURS . 18Chelsea . 18Everett . 23Malden . 26Medford. 28Melrose . 31North Reading . 32Reading . 33Revere . 35Stoneham. 38Wakefield . 40Winthrop . 41Resources for all MVES communitiesNATIONWIDE RESOURCES Administration For Community Living Resource Guide https://acl.gov/COVID-19o Includes information from the CDC, Information on Federal programs, Aging andDisability information, Medicaid, Caregiver resources etc.United States Centers for Disease Control and Prevention - https://www.cdc.gov/o https://www.cdc.gov/coronavirus/2019 nCoV/index.htmlBenefits.gov Coronavirus resources SACHUSETTS RESOURCES -and-informationMassschusetts COVID 19 dashboard -reportingMassachusetts Department of Public Health –o nt-of-public-healthMassachusetts 2-1-1 general COVID-19 information - https://mass211.org/ or dial 2-1-1(24/7)Massachusetts COVID-19 text updates: Text "COVIDMA" to 888-777Mass Gov. Baker updateso -and-informationRacism/Discriminationo To file a complaint about discrimination occurring in the workplace, housing,public places, access to education, lending, or credit, call the Massachusetts2

Commission Against Discrimination at (617) 994-6000(617) 994-6196(617) 9946071 -againstdiscrimination; TTY ; (Español, 中文, Kreyòl Ayisyen, русский, Português,etc.) or visit .Parenting/Parental Stresso To talk to someone about parental stress or connect with local parenting resourcesin your area, call the 24/7 Parental Stress Line: 1-800-632-8188.Reporting AbuseTo report child abuse or neglect: contact the MA Department of Children and Families(DCF) Office; for instructions on reporting, visit: eglect.To report abuse of a person age 60 or older who lives in the community: Call the MAExecutive Office of Elder Affairs at (800) 922-2275 or visit https://www.mass.gov/howto/report-elder-abuse.To report abuse of a person with a disability who is aged 18 to 59: call the MA DisabledPersons Protection Commission at (800) 426-9009, TTY: 1-888-822-0350.To report abuse of a person by nursing home or hospital: call the MA Department ofPublic Health at (800) 462-5540.BURIAL AND FUNERAL RESOURCES Massachusetts Department of Transitional Funeral Assistanceo The Massachusetts Department of Transitional Assistance may cover a portion offuneral costs up to 1,100, for services that do not exceed 3,500 in total. Thoseplanning for burial services are eligible to apply for anyone who died inMassachusetts. Low-Cost Cremation Services in Bostono Casper Funeral and Cremation Services is offering low-cost cremation. Visit theirwebsite for more information at eral-costs/.COVID 19 TESTING LOCATION WEBSITE IN MASSACHUSETTSMassachusetts For more information about COVID-19 testing and to find a testing site near you,visit https://www.mass.gov/info-details/covid-19-testing Stop the Spread https://www.mass.gov/info-details/stop-the-spreado The Commonwealth is launching a strategic testing program in communitiesacross Massachusetts that have continued to see a higher number of residentstesting positive for COVID-19.o This program will support the testing of asymptomatic individuals in thesecommunities to help stop the spread of COVID-19. If you are a resident of one ofthese communities, even if you have no COVID symptoms, please get tested tohelp stop the spread.3

o The Commonwealth urges residents of these communities to get tested forCOVID-19: Brockton, Chelsea, Everett, Fall River, Framingham, Holyoke, Lawrence,Lynn, Marlborough, Methuen, New Bedford, Randolph, Revere, Salem,Saugus, Springfield, Winthrop and Worcester.o Eligibility Open to everyone-You don’t need to have any symptom(s) No cost to you Testing at these sites is not restricted to residents of the city or towno Test results will be provided to each participant confidentiallyo Participants are encouraged to share these results with their doctoro Information on testing locations in Chelsea, Everett, Revere and Winthropcan be found in the City section below.EDUCATION Better Choice, Better Health Resource information\Health Social\Better Choice BetterHealth.pdfResource information\mylifemyhealthonline 061420 (1).pdfEMERGENCY HELP FOR CONSUMERS UNDER PERSONAL CARE ATTENDANT (PCA)PROGRAM IF PRIMARY PCA UNABLE TO ASSIST A hotline through MassOptions to connect MassHealth PCA Consumers to services in theevent their PCA is unavailable. Consumers can call 1-844-422-6277 and will beconnected with home health services in their region.FINANCIAL HELP Guide to applying for Public Benefits remotelyo Resource information\Financial Assistance\Applying for Benefits RemotelyBayPath 2020.docPlease check resources in each town, provided in this guide, for additional financialassistance programs specific by town.Mortgage and Rental payment relief information ge-and-housingassistance/?utm source newsletter&utm medium email&utm campaign HousingHubPResidential Assistance for Families in Transition (RAFT) & Emergency Rent andMortgage Assistance (ERMA) The state-funded RAFT and ERMA programs are tools used by the Housing ConsumerEducation Center (HCEC) team to provide eligible households up to 10,000 per 12month period that can be used to help retain their housing, obtain new housing, orotherwise avoid becoming homeless. In an effort to serve as many households as possible, we have made some changes to theRAFT /ERMA application process at Metro Housing. The largest change is that, due to4

health considerations, we have eliminated in-office appointments and are using an emailonly option instead. See below for more information about applications in otherlanguages.The process for referrals from partner agencies has several steps:o Complete the FY21 Service Partner Packet (Resource information\FinancialAssistance\RAFT ERMA 7.23.2020.pdf) and send to HCECreferrals@MetroHousingBoston.org.o Once the referral has been received from service partners, the RAFT Managerwill assign the application to a Case Manager (CM).o The CM will review all documents and will follow up with the service providerby email or phone if they are in need of additional documents. The CM willsometimes follow up directly with the family with clarifying questions. If all therequired documents are uploaded, the CM will not need to contact the applicantand will instead contact the referring agency.o The application will also require property owner documents if requesting arrearsor start-up costs. For greater efficiency, these documents should be submittedwith the referral. Otherwise the CM will follow up with the property owner andpossibly slow the approval process. Property owner packet can be found here(Resource information\Financial Assistance\RAFT ERMA Application\RAFTProperty Owner Packet FY21.pdf)o For greatest efficiency and to ensure the swiftest process, please provide allrequired documents and explanation of the housing crisis in the first email. It willtake between two and four weeks to process all applications.Additional Flexibility in Response to COVID-19 In response to the increased need due to COVID-19, DHCD has authorized a series ofchanges to make RAFT a more effective tool to help address today’s housing crises. Themost significant changes include:o Applicants can simply provide a short self-statement (written or verbal)connecting their housing emergency with the COVID-19 crisis. Third-partyverification or documentation verifying loss of income is not needed.o If documents are unavailable due to the COVID-19 crisis, applications may beprocessed without documentation that is normally required.o Applicants may qualify for utility assistance by simply providing a notice ofarrears. A shutoff notice is not necessary.o Subsidized applicants may receive RAFT a second time within 24 months but arent adjustment should be explored first if there has been a loss in income.o Applicants no longer need to be behind on payments to apply. Applicants canprovide documentation that COVID-19 has affected their future ability to pay.o Income eligibility will be based on current income.o CARES act payments will not be included in eligible income calculations.o Applicants do not need a notice to quit, court summons, or utility shutoff notice toapply.Who qualifies for RAFT & ERMA? A household’s income must be at or below 80 percent area median income (AMI).5

Households composed of two or more people living together, one of whom is adependent child under the age of 21. A pregnant mother qualifies if she is the head ofhousehold.Individuals, families with older children, couples without children, unaccompaniedyouth, and households of any size.Household must provide documentation/proof that they are currently experiencing ahousing crisis:o For households with rental arrears: Written documentation of rental arrears,demonstration of a financial hardship (reduction in revenue and/or increase inexpenses) that caused the nonpayment of rent, and demonstration that payment ofthe arrears will allow the household to retain their housing.o For households facing eviction: Summary Process Summons and Complaint.Tenants who have a housing subsidy and are facing eviction due to non-paymentof rent must also provide proof of financial hardship that explains cause forarrears in order to receive assistance.o For households leaving doubled-up housing: Letter from landlord or primarytenant explaining that the family must leave. This must also include the address,date, and contact name and info of person writing letter. A copy of new lease orletter of intent to rent for new apartment.o For households leaving unsafe housing: Verification of unsafe housing conditionsand copy of new lease/letter of intent to rent for new apartment.o For households facing foreclosure or mortgage arrears: Current mortgagestatement and letter from lender indicating that family is at least 30 days in arrearsand at risk of foreclosure.o For households facing utility shutoff: Utility shutoff notice and current bill.Due to the COVID-19 health crisis and the stay at home advisory, we ask that clients do notleave their home to attain documents. If they have access to documents without leaving theirhome, please email pictures of the documents using their smart phone, if possible. If they do nothave access to the documents and need additional time, please let us know.What can RAFT & ERMA funds be used for?Program funds can be used for housing-related expenses only. Appropriate uses of funds include,but are not limited to: Rental or mortgage arrearages. Security deposits. First and last month’s rent. Utility arrearages. Furniture. (May only be requested if connected to one of the housing crises listed above).Program DocumentsFY21 Service Partner Packet (Fillable PDF with the following required forms: ReferralForm, Screening Tool, RAFT/ERMA Joint Application, Housing Plan)6

RAFT Property Owner Packet (pending) OR ERMA Property Owner Packet (pending):Use only one packet as determined by the Screening Tool in the Service Partner Packetif the funding is for rent arrears or start-up funding.Release of Authorization FormRAFT Administrative Plan 07.01.2020ERMA Administrative Plan 6.30.2020FY21 AMI Limits by RegionRAFT ERMA Income DefinitionsApplications in Other LanguagesDHCD is in the process of translating all RAFT & ERMA applications into sevenlanguages. In the meantime, we will accept paper versions of the FY20 RAFTapplications in Spanish, Haitian-Creole, etc. For non-English speakers, DHCD requiresthat the English application be completed with all of the relevant information, as well asa signed application in the applicant’s primary language.RAFT/ERMA Application in SpanishRAFT/ERMA Application in PortugueseRAFT/ERMA Application in Haitian CreoleRAFT/ERMA Application in VietnameseRAFT/ERMA Application in ChineseRAFT/ERMA Application in RussianRAFT/ERMA Application in Khmer7

Covid 19 Legal Help Project using-costsUtilities Greater Boston Legal Services flyer regarding utilities during Covid 19 outbreako English Resource information\Financial Assistance\GBLS COVID utilities flyerFINAL[1].pdfo Spanish Resource information\Financial Assistance\GBLS COVID utilities flyerFINAL -Spanish[3].pdfFuel Assistance- -and-energyassistanceKeep Americans Connected Initiative https://www.fcc.gov/keep-americans-connectedo Resource information\Financial Assistance\Updated DTC Covid 19 Broadbandand Telephone Response.pdfLend a Hand Societyo MVES staff needs to apply. Instructions found here Resourceinformation\Financial Assistance\Lend a Hand Society.docxApplications for discount utility rateso Eligibility Household income at or below 60% of State Income Level If the household receives benefits such as fuel assistance, MassHealth,SNAP, EAEDC etc.o Eversource- tial/myaccount/billing-payments/help-pay-my-billo National Grid- elpMaking-PaymentsPayment plans for utilities during Covid 19o Due to the pandemic, utilities have expanded payment plans offerings for moreflexibility:–Customers can enroll in a payment plan for up to 12months with nodown payment required!–This extended payment plan is only available for alimited time. Learn More: Eversource East ent-plans National Grid Gas- p/More-Time-to-Pay National Grid Electric re-Time-to-PayUtility forgiveness programo Eligibility On the discount rate code Owe more than 300 and more than 60 days past dueo How it works A monthly payment amount is determined based on the average energyusage in the past 12 months This amount may increase or decrease if usage changes8

With each on-time monthly payment, the account is credited with anamount calculated as the total past-due balance divided by 12. 1/12th of the enrollment balance is eliminated or forgiven each month Up to 12,000 can be forgiven annuallyo To apply Eversource East start National Grid Gas p/Forgiveness-Program National Grid Electric rgiveness-ProgramProtections from Disconnecto Protection from disconnection of service for non-payment may be available forcustomers with financial hardship and specific household circumstances such as; Medical If a customer of record or a member of their household has aserious or chronic illness, a certified medical professional cannotify the utility company of the illness type (serious or chronic)and duration of the illness A Medical Certification of Serious Illness Form or letter isrequired and must be completed by the appropriate Physician orBoard of Health, Nurse Practitioner, or Physician Assistant Infant If a customer of record has a child under the age of one (1) yearsold living in the home, the customer must provide to the utility acopy of the birth certificate or other proof of age. For medical andinfant protections, the customer must also be identified as financialhardship to avoid a disconnect for non-payment for the duration ofthe protection Elderly When all members of the household are 65 years of age or older orare elderly with a minor living in the household, the utility serviceis protected from disconnection for non-payment. To certify forElderly Protection only, the customer:–Must provide proof of age(ID, birth certificate, Medicare card, etc.) –Does not have to provefinancial hardship–If claiming elderly with minor, you MUSTprove financial hardship Winter Protectiono Protected customers are still responsible for their energy usage and paying theirutility bill. We encourage these customers to make a payment, enroll in a paymentplan, or apply for the Forgiveness ProgramFinancial Hardship Protectiono Customers experiencing a financial hardship can qualify for programs andprotections when their household income is at or below the 60% of the StateMedian Income or if they receive qualifying benefits.o By completing a financial hardship statement, customers can self-certify forfinancial hardship by providing the utility with household size and income9

o Customers enrolled on the discount rate are automatically identified as financialhardship and do not need to complete a financial hardship statemento Once verified as financial hardship, the customer is protected under WinterProtection in which the utility service will not be disconnected for non-paymentfrom November 15 through March 15.o Learn More–Call Customer Service for a copy of the financial hardship statementformUnemployment Connect in Chelsea will assist any resident in MVES towns w/ applying forUnemployment benefitso Dial 617-712-3487 and press 1 for English/2 for Spanish Unemployment is ext. 701Resource information\Financial Assistance\Unemployment Benefits and SmallBusiness.docxEmployee Rights I:\COVID 19 resources and us Checks Stimulus Checks and MassHealth information Resource information\FinancialAssistance\FW Stimulus Checks - MassHealth .msgEligibility for Stimulus Checks o2020/coronavirus-stimulus-checks.htmlIRS resource site ayment-infohere?utm content pressrelease&utm medium email&utm source govdeliveryConnect in Chelsea will assist any resident in MVES towns w/ understanding stimuluscheckso Dial 617-712-3487 and press 1 for English/2 for Spanish Understanding stimulus checks is at ext. 705Financial assistance for Veterans emergency-financial-assistance/FOODMass.gov’s Food decision tree tool tanceFood Banks Feeding America Food Bank Locator tool https://www.feedingamerica.org/ Project Bread’s FoodSource Hotline line.htmlo Call 1-800-645-8333 Statewide Nutrition Access I:\COVID 19 resources and information\Foodresources\Statewide Nutrition Access.xlsx ICNA Relief-Bi-weekly food distributiono Every other Tuesday (6/23, 7/7, 7/21, 8/4, 8/18)10

o 5-6 pmo OCRC Malden 405 Pearl St. MaldenSNAP-Food Stamps resources To apply https://dtaconnect.eohhs.mass.gov/apply Emergency SNAP benefits /covid19emergency-snap Healthy Incentives Program (HIP) ives-program-hip-for-clients Already receiving SNAP benefits?o The company Expensify is offering a 50 reimbursement program for SNAPpurchases. Learn more about this great offer herehttps://www.expensify.org/hunger Connect in Chelsea will assist any resident in MVES towns w/ food stampso Dial 617-712-3487 and press 1 for English/2 for Spanish Food stamps assistance is at ext. 700 Provider/Community Referral to Welfare Law Unit, GBLS, during COVID Crisis foradvice or help relating to DTA benefits and EEC child care onSpecial Diet resources Academy of Nutrition and Dietetics (for consumers)https://www.eatright.org/coronaviruso Offers nutrition articles, tips, video and activities for families managing thechallenging conditions of the COVID-19 outbreak.Grocery Delivery Peapod https://www.peapod.com/ Instacart https://www.instacart.com/ Umbrella is coordinating grocery delivery and medication pick up for MA seniors. Adults60 can request grocery deliveries here or call 844-402-2480 to be matched to a localvolunteer who can shop on their behalf. Umbrella asks for a 10 donation, if able, andwould take about 3-5 days to find a volunteer once request is placed.Prepared meals for seniors 60 Heart to Home meals https://hearttohomemeals.com/o Open Monday-Friday 8:30 AM-5 PMo Current special 49 for 7 meals in one box w/ free delivery Food resources\Heartto Home Meals.JPGo Visit website to order or call 508-500-8392Restaurants offering meals/groceries but will cost money Texas Roadhouse discounted meals I:\COVID 19 resources and information\Foodresources\RE Texas Roadhouse Everett Can Help!.msg Ball Square Fine Wines Produce Box Somerville- 617-623-9500o 35 for box of produce available for curbside pick up or delivery Dark Horse Pub grocery box pickup 499 Broadway Somervilleo Call 617-629-5302 Tuesday 4-8 PM or Wednesday 4 PM-6 PM to order box11

o Menu can be found here I:\COVID 19 resources and information\Foodresources\Dark Horse Pub.docxEarl’s Grocery Service https://earls.ca/news/earls-groceryo Can arrange delivery through DoorDash, GrubHub, UberEatsForge Baking Company- https://forgebakingco.com/o Baked goods, grocery items for curbside pickupPanera Grocery ory/12637?utm medium brandsite&utm source link&utm campaign homepage-c220&utm content grocery-lunchRestaurants in Chelsea https://airtable.com/shrwg2WrFoNmmC1B7HEALTH TeleHealth from the State of Massachusetts www.buoyhealth.comSenior Workouts from home Resource information\Health Social\Fw Leading nationalexpert - senior fitness videos.msg If you are looking for healthcare resources, including drive-through COVID-19 testinglocations, follow the link below.o https://airtable.com/shrV7wFCVW6X9UcdiFor information to assist individuals with developmental disabilities, follow the link below.o urces-for-people-withdevelopmental-disabilities Mental Health Resources Massachusetts Network of Care https://massachusetts.networkofcare.org/mh/o .aspx?cid 9261 Covid 19Behavioral Health informationMaintaining emotional health & wellbeing during COVID-19 public healthemergencyo l-health-well-being-duringthe-covid-19-outbreako Includes: Resources for reducing stress and healthy coping Managing isolation and loneliness during COVID-19 Tips and activities for children Stigma and discrimination prevention Multilingual resources on COVID-19 Online and telephone peer supports Resources and Supports for Survivors of Domestic Violence and SexualAssault News and social media accounts to follow Mental health crisis supportMassachusetts 2-1-1o Informational & referral hotlineo 24hrs/day, 7 days/weeko Free & confidentialo Interpreter services available12

o By phone or online chato https://mass211.org/ MassSupport – Free COVID-19 Counseling & Supporto Provides free community outreach & support services statewide in response toCOVID-19o Phone: 1(888) 215-4920 (M-F 9am-6pm)o Online: https://masssupport.org/o Email: MassSupport@riversidecc.org Samaritans 24/7 Crisis Lineo Call or Text: 877-870-4673o More information: -services/ Crisis Text Lineo Text “HOME” to 741741o More information: https://www.crisistextline.org/ Massachusetts Emergency Services Program/Mobile Crisis Interventiono Call: 1-877-382-1609o More information: https://www.mass.gov/emergencycrisis-services SAMHSA’s Disaster Distress Helplineo 24/7, 365 day-a- year crisis counseling & support to people experiencingemotional distress related to natural or human-caused disasterso Call: 1-800-985-5990o Text: “TalkWithUs” to 66746 NAMI Mass COMPASS Helplineo The COMPASS Helpline at NAMI Massachusetts provides information andresources to help people navigate the complex mental health system, and problemsolve in difficult circumstances.o Call: 617-704-6264 or 800-370-9085 (M-F 9am-5pm, excluding holidays)o Email: compass@namimass.orgo More information: icide prevention If you or anyone you know is feeling depressed or considering suicide, they can get helpon the phone by calling the National Suicide Prevention Lifeline at 1-800-273-TALK (1800-273-8255). To talk to someone through the online chat function or to find a therapistin your area, visit https://suicidepreventionlifeline.org/Veteran’s Crisis Line Veterans Crisis Lin

Dec 10, 2020 · EMERGENCY HELP FOR CONSUMERS UNDER PERSONAL CARE ATTENDANT (PCA) PROGRAM IF PRIMARY PCA UNABLE TO ASSIST A hotline through MassOptions to connect MassHealth PCA Consumers to services in the event their PCA is unavailable. Consumers can call 1-844-422-6277 and will be connected

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