BENCH SERVICE PARTNERSHIP - Sutron

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FROM OUR SERVICE PLUS PROGRAM:BENCH SERVICEPARTNERSHIPYour equipment is valuable – extendproduct life and avoid unexpectedcostly repairs.

The Bench Service Partnership is a year-to-year instrumentmaintenance program for OTT, HYDROLAB , and SUTRONproducts, with the following maintenance EPRIORITY SERVICECERTIFICATIONBENEFITSMaximize instrument performanceLeave the most critical repair and maintenance tasks for the certified experts in OTT,HYDROLAB, and SUTRON equipment. Their years of experience with these products ensuresthat your equipment is operating to the highest standard.Predictable maintenance budget for the entire yearAvoid unscheduled repair costs with a consistent price that is significantly lower than typicalrepairs. Product warranties also typically expire after 2-3 years, making regular maintenanceeven more important.Freedom from instrument maintenanceOTT HydroMet can take care of most facets of your instrument maintenance process: repairs,calibrations, certification and preventative maintenance.Exclusive priority serviceInstruments are returned with prompt service and with 2-day prepaid shipping to minimizestation downtime.We found that it was really more cost-effective to purchase a 1-yearpartnership for each instrument rather than being surprised by unpredictedrepair costs that are not in our budget. The quick turnaround time has alsobeen an added benefit.– Program Manager

– Bench Service PartnershipSee How it Compares:OTT and HYDROLABFACTORYBENCH SERVICEBench Service PartnershipWARRANTYPARTNERSHIPLabor Completed by Certified Service TechnicianXXPerformance, Test, & Evaluation (PT&E)XXFirmware/Software/Hardware UpdatesXXService PT&E Calibration StandardsXXItemized Service Estimate/Service RecordXXOvernight Test File Stored in Instrument MemoryXXGeneralInstrument Turn Around Time10 days (Standard)X5 days (Express)XReturn Shipping IncludedGroundX2-DayXBudget PlanningMulti-Year Price Lock (up to 3 years)XSet Yearly BudgetXInstrument Calibration ServicesUnlimited (recommend 2 per year)XCalibration CertificatesNIST TemperatureXFactory CalibrationXFactory Recommended MaintenanceUnlimited (recommend 2 per year)XOtherMaintenance PartsReplacement PartsXXXLoaner Instrument (each loaner 365 value)XAttendance at Scheduled Training EventsX

– Data LoggersSee How it Compares:Data Logger Bench Service PartnershipFACTORYBENCH SERVICEWARRANTYPARTNERSHIPGeneralProduct Repairs – Parts and Labor IncludedXXFirmware UpgradesXXEngineering Changes in Hardware UpdatesXXEquipment CleaningXXInspection of Power ConsumptionXXVerify Operation of Internal Log MemoryXXVerify Operation of Sensor InputsXXVerify Operation of Output/Control CapabilitiesXXInternal Lithium Battery ReplacementXXReturn Shipping IncludedGroundX2-DayXInstrument Turn Around TimeWithin 30 days (Standard)XWithin 15 days (Express)XInstrument Calibration ServicesUnlimitedXFactory MaintenanceUnlimitedXOtherMaintenance PartsXReplacement PartsXXOn-Site Introductory TrainingXX3-day Training Seminar in Sterling, VAXXOn-Site Technician (Additional Cost)XX

– SensorsSee How it Compares:Sensor Bench Service PartnershipFACTORYBENCH SERVICEWARRANTYPARTNERSHIPGeneralProduct Repairs – Parts and Labor IncludedXXFirmware UpgradesXXEngineering Changes in Hardware UpdatesXXEquipment CleaningXXCalibration CheckXXRecalibration as NeededXXCalibration Test ResultsXXXXReplacement of Items which Require Regularly ScheduledReplacement (Desiccant, Internal Lithium Battery)Return Shipping IncludedGroundX2-DayXInstrument Turn Around TimeWithin 30 days (Standard)XWithin 15 days (Express)XInstrument Calibration ServicesUnlimitedXFactory MaintenanceUnlimitedXOtherMaintenance PartsXReplacement PartsXXOn-Site Introductory TrainingXX3-day Training Seminar in Sterling, VAXXOn-Site Technician (Additional Cost)XX

CONTACT US TO LEARN MOREOur team is equipped to handle many of your instrumentmaintenance needs – call us today to discover your servicesolution and get started:USA 1 (800) 949-3766 opt. 3sales@otthydromet.comwww.otthydromet.comOTT HydroMet USA5600 Lindbergh DriveLoveland, CO 80538We had some issues with some of our turbidity probes. With thetechnical assistance at OTT HydroMet we were able to get the problemresolved right away. The courteous and expert technical supportprovided through the Bench Service Partnership is one of thereasons we enjoy working with you.– Water Resources Consultant-Each Bench Service Partnership agreement applies to one specific instrument(tracked by unit serial number).-Instruments outside the factory or service warranty will need to be evaluated andmeet factory specifications to qualify for the Bench Service Partnership Program.-Bench Service Partnership Programs available for US customers only.-NIST Temperature and Factory Calibration certificates only supplied uponcustomer request.

The Bench Service Partnership is a year-to-year instrument maintenance program for OTT, HYDROLAB , and SUTRON products, with the following maintenance services: We found that it was really more cost-effective to purchase a 1-year partnership for each instrument rather than being surprise

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