Cisco Products Quick Reference Guide January 2001

IntroductionService and Support MatrixThe following table lists Cisco’s packaged service products.Online TechnicalCiscoWarranty Support Assistance SoftwareExtension (CCO)Center (TAC) sco IOSSoftware)Next Cisco IOSSoftware)4 hour4 hour—SoftwareApplicationSupport PlusUpgrades—YesUnlimitedYes———Install leconfigurationAdvanceReplacement——One incident—Next businessday——Service and Support OfferingsCisco offers a variety of startup services, maintenance services, and consultationservices. Cisco has recently replaced all previous installation and implementationservices with the Total Implementation Solutions (TIS) program. TIS demonstratesCisco’s commitment to helping customers install and implement advanced networkingtechnologies. Through this program, customers can deliver new services faster, morecost-effectively, and with less risk than ever before.The integration of data, voice and video onto packet- or cell-based networks is a keydirection for Cisco’s enterprise customers. These customers are also interested inreducing equipment and connection costs, simplifying network integration andimproving application performance. What could customers achieve if they deployedcutting-edge solutions more efficiently and cost-effectively? How much more couldthey accomplish if they had experienced, expert resources available globally?Through the TIS program, Cisco delivers the tools, expertise, and resources customersneed to quickly build their networks and deliver new services. Through the CiscoEcosystem of partners, the industry’s best expertise is utilized at the right time.The following table gives a brief description of Cisco’s service and support offerings.Service and Support Matrixviii

IntroductionProductDescriptionStartup ServicesTotal ImplementationServices (TIS)Provides a portfolio of solutions designed to consolidate and simplify Cisco’s implementation and installationprograms. Prior to TIS, there were several different programs for installation and/or implementation that werecumbersome to position, sell, and deliver. TIS replaces the following services: Advanced Installation Services(AIS) for LAN, AIS Plus, AIS Deployment, Network Implementation Services (NIS) for WAN; NIS for Multiservice;and Total Cisco. TIS includes: Upgrade services—delivers support for hardware, software, or memory upgrades of Cisco products. Theseofferings help to maximize network functionality and reliability while extending the life of the communicationsinfrastructure Installation services—solves the resource problem with the tactical personnel needed to supplementcustomer’s project management to ensure the successful installation of the network components Implementation services—delivers the tools, expertise, and resources customers need to quickly build theirnetworks and deliver new services Optional services—delivers customized solutions to meet the needs of Enterprise customersMaintenance ServicesSMARTnetMaintenanceProvides customers with software maintenance, registered access to CCO, advance replacement of hardware,and technical support required for self-maintenance. SMARTnet maintenance has three delivery options: SMARTnet Next Business Day (NBD)—8 hours/day, 5 days/week, next-business-day hardware replacement SMARTnet 8 x 5 x 4—8 hours/day, 5 days/week, 4-hour hardware replacement SMARTnet 24 x 7 x 4—24 hours/day, 7 days/week, 4-hour hardware replacementEach level of SMARTnet services is available in a shrink-wrapped package, allowing it to be effectively marketedthrough resellersSMARTnet OnsiteProvides all the benefits of SMARTnet maintenance, plus one of the following remedial onsite hardwareservices: SMARTnet Onsite—8 hours/day, 5 days/week, next-business-day response SMARTnet Onsite 8 x 5 x 4—8 hours/day, 5 days/week, 4-hour response SMARTnet Onsite 24 x 7 x 4—24 hours/day, 7 days/week, 4-hour responsePackaged SMARTnet OnSite 24 x 7 x 4 provides SMARTnet OnSite 24x7x4 service in a shrink-wrapped package,allowing it to be effectively marketed through resellers.Cisco AdvanceReplacementProvides customers with next-business-day replacement of hardware, and assistance from the TAC, bytelephone, on a single occasion.Packaged Cisco Advance Replacement provides Cisco Advanced Replacement in a shrink-wrapped package,enabling it to be effectively marketed through resellers.Global Solution Services SMARTnet and SMARTnet Onsite support for multinational customers; the customer has two options for service(GSS)delivery: Single point of contact (SPOC)—worldwide service delivered from Cisco Local support—in-country service provided by a network of authorized GSS providersIn addition, GSS offers central purchasing for purchases destined for multiple countries, with local productdelivery supplied by in-country partners.Noncontract ServicesCisco provides the following noncontract services: 24-Hour Telephone Support—telephone consultation to help troubleshoot hardware, software, orconfiguration problems Billable Onsite Field Services—onsite remedial service, installation, ECO/FCO installation, and system updatesand upgrades Advance Replacement Parts—advance replacement parts shipped overnight on an as-required basis vianext-business-day delivery service Return for Exchange—a service that exchanges customer-returned parts with parts of equal or better type,function, or qualityConsultive ServicesNetwork SupportedAccountsProvides personalized, proactive support, including a designated team of Cisco Certified Internetwork Expert(CCIE) support engineers who act as a remote extension of a customer’s internal network operations groupProfessional ServicesOffers four services, which are performed by Cisco Professional Services Providers: Program and Project Management WAN Audit LAN Assessment Consulting ServicesService and Support Offeringsix

IntroductionService and Support Key Selling Points Broad range of services and programs—Cisco offers the broadest choice ofnetwork services in the industry, including self-maintenance, assistance, onlineresources, remote TAC, remote consultation, 24 x 7 onsite service, and other onsiteprofessional services. Corporate commitment—Cisco Systems is making substantial investments in allcustomer services. Cisco sets goals for and measures customer satisfaction eachyear. Manager and individual contributor bonuses are tied to these goals. Innovative online support and services—Cisco Connection Online (CCO)provides the industry’s best information retrieval, technical support, andelectronic commerce (DataComm Award, 1999). Experience—All of Cisco’s support teams are staffed by experienced customerservice engineers, professionals, and certified consultants and partners. Cisco hasrigorous certification programs to ensure that all technical personnel have theknowledge they need to support its customers’ mission-critical applications. Global presence, experience, and capability—Cisco has a network of globalservice partnerships to ensure that qualified local service is available no matterhow remote the location. Cisco Partner reps follow rigorous certification programsto ensure that they have the knowledge needed to support Cisco customers. Ciscohas depots located in the United States, Canada, Europe, Latin America, and Asiaso that parts are quickly available when customers need them. Quality—Cisco has received ISO 9001 certification, a clear indication of thecompany’s commitment to quality management and customer satisfaction. Software value—Cisco IOS Software updates and upgrades, an entitlement ofSMARTnet and SMARTnet Onsite support contracts, make Cisco hardware“evergreen,” allowing for greater bandwidth, performance, features, and security. Extending the value of the product—Cisco services increase performance, utility,and life span of Cisco products.Choosing the Best Network Service ProviderCisco Systems recognizes the challenges our customers often face when selecting aservice provider for Internet access, voice, DSL, virtual private network, cable, or otherservices. That’s why we created the Cisco Powered Network program, which enablesCisco resellers and Cisco end-user customers to easily identify service providers thatoffer high levels of quality and reliability. Service providers who display the CiscoPowered Network mark have made a significant commitment to Cisco equipment intheir networks and maintain high standards of customer service and support.As a Cisco reseller, when your customer asks about data networking (Internet or WAN)services, you can be confident in your recommendation when you suggest a CiscoPowered Network service. Service providers running a Cisco Powered Network willdeliver New World network design, operations, and innovative solutions to yourcustomers and help complete the overall Cisco networking solution. And because yournetworking customers are already familiar with Cisco equipment, by recommending aservice provider with a Cisco Powered Network, you offer your customers theadditional benefits of end-to-end networking: higher availability, end-to-end quality ofservice, simplified network management, and streamlined support.Service and Support Offeringsx

IntroductionKey Customer Benefits Using a Cisco Powered NetworkFactorEnd-User BenefitInteroperabilityFast response to service requestSecuritySecure and private dataAvailabilityAround-the-clock accessSupportQuicker problem resolutionReliabilitySupport for mission-critical usersNew ServicesBest choices in the marketplaceTechnologyLatest features with no service interruptionsTrainingFaster response and troubleshootingLower CostsMost competitive pricesYou can learn more about the Cisco Powered Network program by going to the Website: www.cisco.com/cpn.Cisco Reseller Service and SupportCisco’s service solutions are designed to provide resellers and distributors the servicefoundation to fulfill their customers’ service requirements. Cisco has developed asupport strategy to meet the needs of both resellers that wish to provide support to theircustomers and those who choose not to.Other Cisco ResourcesCisco provides technical tools and tips on line to assist customers and resellers. Moreinformation on these tools can be found at the following Web site:www.cisco.com/public/Tech support.shtml. Information on technical tips can befound at www.cisco.com/public/serv tips.shtml.Ordering Information and Channel Part NumbersThe service products listed below are available in Australia, Canada, EU countries,Norway, Switzerland, and the United States.Cisco Service PL-PKGCON-AR-PKG(x)SMARTnet 8 x 5 x Next Business Day3-year SMARTnet 8 x 5 x Next Business DaySMARTnet 8 x 5 x 42SMARTnet 24 x 7 x 4 2SMARTnet Onsite 8 x 5 x Next Business DaySMARTnet Onsite 8 x 5 x 42SMARTnet Onsite 24 x 7 x 42Software Application Support plus UpgradesInstallation Services3Configuration Services3Configuration Services3Configuration Services3Implementation Services3Cisco Advance Replacement1. Cisco has assigned most of its service products to one of 18 categories. The (x) in the part number signifies thecategory number.2. This service is available only within the following distance from a parts depot or Cisco-authorized service location:in the U.S., 75 driving miles; in Europe and Canada, 120 driving kilometers; in Australia, 75 driving kilometers.3. For reseller packaged TIS categories and information, visit http://www.cisco.com/go/tisService and Support Offeringsxi

IntroductionWarranty InformationProducts1WarrantyDescription90 Day 1-Year LimitedSoftware H/W Return to Factory (RTF) for replacement - 10 days ship with RMA VCO, VCO4K, VCO20, VCO80approval Technical Assistance Center (TAC) for problem identification only Software maintenance releases onlyOne Year H/W Return to Factory (RTF) - 10 days ship with RMA approval Internet Operating Software (IOS) - 90 days of access tomaintenance releases Cisco Connection Online (CCO)One Year Plus Cisco 700, 800, 1000, 1400, 1600, 1700Day 1 through day 90: H/W Advanced Replacement - next business day ship with RMA Aironet AIR (Bridge, Access Point &some Adapter)approval Internet Operating Software (IOS) - access to maintenance releases Technical Assistance Center (TAC) Cisco Connection Online (CCO)Day 91 through day 365: H/W Advanced Replacement - 10 days ship with RMA approval Cisco Connection Online (CCO)Limited Lifetime2 Day 1 through day 90: H/W Advanced Replacement - next business day ship with RMA approval Internet Operating Software (IOS) - access to maintenance releases Technical Assistance Center (TAC) Cisco Connection Online (CCO)Day 91 through Lifetime: H/W Advanced Replacement - 10 days ship with RMA approval Cisco Connection Online (CCO)First 5 years: Fan tray and power supply Advanced Replacement (see above forturn-around time)3-Year Full Hardware H/W Return to Factory (RTF) - 15 days ship with RMA approval Operating Software - 1 year of access to maintenance releases5 Year RTF Cisco 90-I H/W Return to Factory (RTF) - 10 days ship with RMA approval Internet Operating Software (IOS) - access to maintenance releases Cisco Connection Online (CCO) All Cisco hardware and softwareH/W Advanced Replacement - 5 days ship with RMA approvalInternet Operating Software (IOS) - access to maintenance releases products unless otherwise listed onthis page.Technical Assistance Center (TAC)Cisco Connection Online (CCO) AP, CAR100, CPRO-A, INA2320, MWEB,NSS, UBR900, UBR7200, WEBSERV,XDSLCPE (Cisco 600) VPN3000, VPN5000, VPN5XXX Catalyst 2948, Selsius, 6700, 6900,Aironet AIRANT (Antenna)Cisco 1500, 1516Catalyst 1900, 2820, 2900XL, 3500XLFastHub 400Aironet AIRCA (Adapter) Cisco 15300, 15400, 15800, 159001. All Cisco hardware and software products, unless otherwise listed on this page, are covered under the 90 DayWarranty. Please refer to the Cisco Information Packet shipped with the product to confirm the warranty, or askyour supplier.2. “Lifetime” Warranty is limited to original owner only and support is subject to product end-of-life terms.For More InformationSee the Cisco Warranty Web site: http://www.cisco.com/univercd/cc/td/doc/es inpck/Warranty Informationxii

IntroductionCapital FinancingCisco Systems Capital offers a variety of financing and equipment leasing alternatives,both short term and long term, to customers and partners in the United States, Canada,Europe, Asia, Australia, and Latin America. Cisco Capital’s financial solutions offercustomers the ability to acquire new technologies or refresh existing equipmentthrough flexible, easy-to-use programs.ProgramDescriptionLeasing OptionsOperating LeaseThe Operating lease program is a flexible lease program to finance network equipment, help managecash flow, and enable a company to take advantage of future changes and advancements in networkingtechnology through low monthly payments.Fixed Purchase LeaseThe Fixed Purchase lease program offers a flexible term, 12 to 36 months, with the option to purchase theequipment at any time during the lease or for a fixed amount at lease end.One Dollar Purchase LeaseThe One Dollar Purchase lease program is a flexible term lease, 12 to 36 months, with the option topurchase the equipment at lease end for one dollar. For tax accounting purposes, the customer isconsidered the owner of the equipment from the beginning of the term.Exchange LeaseThe Exchange lease program is available as a periodic Exchange or Total Exchange Program that letscompanies return leased Cisco equipment for new products before lease-end.EasyNet LeaseThe EasyNet lease program helps finance network equipment and manage cash flow by offering anequipment rental program with low payments during the initial term. This program offers organizations alow-cost way to deploy and update their network.Leasing ProgramsVenture LeaseThe Venture lease program is available to start-up service providers in the United States who haveacquired angel investor or venture funding. Lease amounts ranging from a minimum of 1 million to amaximum of 5 million are available to qualified companies for terms up to 36 months. Qualified SPs canfinance up to 100% of their Cisco equipment.Service Provider AccessThe Service Provider Access program offers start-up service providers immediate credit up to 85,000 tolease Cisco equipment, with no down payment, and the first payment deferred for 90 days. SPs can godirectly to the distributor of choice for specially priced equipment.Direct Access PartnerThe Direct Access Partner Program offers start-up service providers immediate credit up to 85,000 tolease Cisco equipment, with no down payment, and the first payment deferred for 90 days. SPs canbypass two-tier resellers and go to the largest Cisco DVARs for specially priced equipment and specialleasing terms.Smart StartThe Smart Start Program for Venture Capital funded start-up Dot Com’s offers up to 450,000 inpre-approved lease credit to qualified companies. With no payments for the first 90 days.Business BuilderThe Business Builder Program is available to any larger service provider in the United States who canqualify for up to 450,000 by meeting five verifiable criteria. 1) One year in business; 2) Cash, orequivalents, equal to 4 times the lease amount; 3) Tangible net worth equal to cash; 4) Monthly revenuesgreater than 500k; and 5) No derogatory credit history.Technology Service LeaseThe Technology Service lease program bundles the SmartNet maintenance software into the equipmentlease for one easy, monthly payment.Technology Migration LeaseThe Technology Migration lease program offers operating leases with a unique upgrade option that letscompanies return leased Cisco equipment before the lease term is up. This program is ideal forcompanies planning for partial or large-scale upgrades, or who want to retain the flexibility to migrate tonew technologies as they become av

Cisco Catalyst 3500 Series XL 3-20 Cisco Catalyst 3900 Series 3-23 Cisco Catalyst 4000 Series — Modular Configuration 3-25 Cisco Catalyst 4000 Series — Fixed Configuration 3-28 Cisco Catalyst 4840G 3-30 Cisco Catalyst 5000 Family 3-32 Cisco