Phonak Audéo TM P - ZipHearing

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Phonak Audéo PTMUser GuidePhonak Audéo P-312/13TPhonak Audéo P-312/13T Trial

This user guide is valid for:Wireless hearing aidsPhonak Audéo P90-312Phonak Audéo P90-13TPhonak Audéo P70-312Phonak Audéo P70-13TPhonak Audéo P50-312Phonak Audéo P50-13TPhonak Audéo P30-312Phonak Audéo P30-13TPhonak Audéo P-312 TrialPhonak Audéo P-13T TrialCE mark applied2020202020202020202020202020202020202020

Your hearing aid detailsIf no box is checked and you do not know the modelof your hearing aid, please ask your hearing careprofessional.Your hearing aids operate between 2.4 GHz–2.48 GHzfrequency range. When flying please check if flightoperator requires devices to be switched into flightmode, see chapter 12.Hearing aid modelsc Audéo P-312 (P90/P70/P50/P30)c Audéo P-13T (P90/P70/P50/P30)c Audéo P-312 Trialc Audéo P-13T TrialBattery size3121331213Earpiecesc Domec SlimTipc cShell3

Your hearing aids have been developed by Phonak – theworld leader in hearing solutions based in Zurich,Switzerland.These premium products are the result of decades ofresearch and expertise and are designed to keep youconnected to the beauty of sound! We thank you formaking such a great choice and wish you many years oflistening pleasure.Please read the User Guide carefully to make sure thatyou understand and get the best out of hearing aids.For more information regarding features, benefits, setup,use and maintenance or repairs of your hearing aid andaccessories – contact your hearing care professional ormanufacturer representative. Additional information canbe found in the Data Sheet of your product.4

For any information regarding the repair service of thehearing aid or accessories please contact the hearing careprofessional.Phonak – life is onwww.phonak.com5

ContentsYour hearing aid1. Quick guide2. Parts of the hearing aid810Using the hearing aid3. Left & right hearing aid markings4. On/Off5. Batteries6. Putting on the hearing aid7. Removing the hearing aid8. Multi-function button9. Connectivity overview10. Initial pairing11. Phone calls12. Flight mode111213151617181922266

Further Information13. Operating, transport and storage conditions14. Care and maintenance15. Exchanging the earwax protection16. Service and warranty17. Compliance information18. Information and description of symbols19. Troubleshooting20. Important safety information21. For the US market only, complieswith the FDA regulations2829323739455052647

1. Quick guideLeft & right hearing aid markingsBlue marking for lefthearing aid.Red marking for righthearing aid.Changing batteries12Open theRemove thesticker from the new battery door.battery and wait twominutes.83Place battery inthe battery door withthe “ ” symbol facingupwards.

On/OffOnOffMulti-function buttonThe button has several functions.It functions as a volume control and/ora program change depending on thehearing aid programming. This isindicated in your individual instructions.If paired with a Bluetooth enabledphone, a short press will accept and along press will reject an incoming call.Flight modeTo enter flight mode press the lower partof the button for 7 seconds while closingthe battery door. To exit flight mode,simply open and close the battery dooragain.9

2. Parts of the hearing aidThe following pictures show the models described in thisuser guide. You can identify your personal model by: checking “Your hearing aid details” on page 3. comparing your hearing aid with the following models.Possible earpiecesDomeSlimTipcShellAudéo P-312/13TAudéo P-312/13T TrialMulti-function buttonTubeBattery doorAnchor (optional)10Speaker(without earpiece attached)

3. Left & right hearing aid markingsThere is a red or blue marking on the back of the hearingaid and on the speaker. This will tell you if it is a left or aright hearing aid.Blue marking for left hearing aid.Red marking for right hearing aid.11

4. On/OffThe battery door is also the on/off switch.1.Closed battery door hearing aid is on2.Open battery door hearing aid is offWhen you switch on the hearing aid you might heara start-up melody.12

5. Batteries1.2.Remove theOpen thesticker from thebattery battery andwait two minutes.3.Place battery inthe battery doorwith the “ ”symbol facingupwards.If it is difficult to close the battery door:Check that the battery is inserted correctly and the“ ” symbol is facing upwards. If the battery is notinserted correctly, the hearing aid will not work andthe battery door could be damaged.Low power: You will hear two beeps when the batteryis low. You will have approximately 30 minutes to13

change the battery (this can vary, depending on thehearing aid settings and battery). We recommend thatyou always have a new battery on hand.Replacement batteryThis hearing aid requires zinc-air batteries. Identify thecorrect battery size (312 or 13) by: checking “Your hearing aid details” on page 3. checking the marking on the inner side of the batterydoor. checking the following table.ModelColormarking onpackageIECcodeANSIcodePhonak AudéoZinc-airbatterysizeP-312P-13TP-312 TrialP-13T R487002ZD7000ZD7002ZD7000ZDPlease ensure you use the correct type of battery inyour hearing aids (zinc-air). Please also read chapter20.2 for further information on product safety.14

6. Putting on the hearing aid1.Place the hearing aid behindyour ear.2.Insert the earpiece into yourear canal.3.If there is an anchor attachedto the earpiece, tuck it intothe bowl of your ear to secureyour hearing aid.15

7. Removing the hearing aid1.Pull on the bend of the tubeand remove the hearing aidfrom behind the ear.16

8. Multi-function buttonThe multi-function button has several functions.It functions as a volumecontrol and/or a programchange depending on thehearing aid programming.This is indicated in yourindividual “Hearing aidinstructions”. Please askyour hearing careprofessional for a printout.If the hearing aid is paired with a Bluetooth enabledphone, a short press on the upper or lower part of thebutton will accept an incoming call and a long press willreject an incoming call – refer to chapter 11.17

9. Connectivity overviewThe illustration below shows the connectivity optionsavailable for your hearing aid.Bluetooth enableddevice, e.g. cellphoneTV Connector connected to TV*Roger*** The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system.** Roger wireless microphones can be connected to your hearing aids as well.18

10. Initial pairing10.1 Initial pairing to Bluetooth enabled deviceIt is only necessary to perform the pairingprocedure once with each device featuringBluetooth wireless technology. After the initialpairing, your hearing aids will connectautomatically to the device. Initial pairing processcan take up to 2 minutes.1.On your device (e.g. a phone), ensure that Bluetoothwireless technology is enabled and search for Bluetoothenabled devices in the connectivity setting menu.2.Switch on both hearing aids.You now have 3 minutesto pair your hearing aidswith your device.19

3.Your device shows a list of Bluetooth enabled devices.Select the hearing aid from the list to simultaneously pairboth hearing aids. A beep confirms successful pairing.For more information about pairing instructions forBluetooth wireless technology, specific to some ofthe most popular phone manufacturers, go to:

10.2 Connecting to the deviceAfter your hearing aids have been paired to your device,they will automatically connect again when switched on.The connection will be maintained as long as thedevice remains ON and within range.Your hearing aid can be connected to up to twodevices and paired to up to eight devices.21

11. Phone callsYour hearing aids connect directly with Bluetooth enabled phones. When paired and connected to yourphone, you will hear the caller’s voice directly in yourhearing aids. Your hearing aids will pick up and transmityour voice to the phone.Your voiceCaller’s voiceBluetooth is a registered trademark owned by the Bluetooth SIG, Inc.22

11.1 Making a callEnter the phone number and press the dial button.You will hear the dialing tone through your hearing aids.Your hearing aids will pick up and transmit your voice tothe phone.11.2 Accepting a callWhen receiving a call, a calling notification will be heardin the hearing aids.The call can be accepted by a short press on the upper orlower part of the multi-function button on the hearingaid (less than 2 seconds) or directly on your phone.short press 2 sec23

11.3 Ending a callA call can be ended by a long press on the upper or lowerpart of the multi-function button on the hearing aid(more than 2 seconds) or directly on your phone.long press 2 sec24

11.4 Rejecting a callAn incoming call can be rejected by a long press on theupper or lower part of the multi-function button on thehearing aid (more than 2 seconds) or directly on yourphone.long press 2 sec25

12. Flight modeYour hearing aids operate between 2.4 GHz–2.48 GHzfrequency range. When flying some operators require alldevices to be switched into flight mode. Entering flightmode will not disable normal hearing aid functionality,only the Bluetooth connectivity functions.12.1 Enter flight modeTo disable the wireless function andenter flight mode in each hearing aid:1.Open battery door.2.Hold down the lower part of themulti-function button on the hearingaid for 7 seconds while closing thebattery door.In flight mode, your hearing aid cannot connect directlyto your phone.26

12.2 Exit flight modeTo enable the wireless function and exit flightmode in each hearing aid:1.Open battery door.2.Close the battery dooron the hearing aid again.27

13. Operating, transport and storageconditionsThe product is designed such that it functions withoutproblems or restrictions if used as intended, unlessotherwise noted in this user guide.Please ensure to use, transport and store the hearing aidsaccording to the following seTransportStorage 5 to 40 C(41 to 104 F)30% to 85% (noncondensating)-20 to 60 C(-4 to 140 F)0% to 90% (noncondensating)-20 to 60 C(-4 to 140 F)0% to 70% (noncondensating)500 to 1060 hPa500 to 1060 hPa500 to 1060 hPaThese hearing aids are classified IP68 (depth of 1 meterfor 60 minutes) and designed to be used in all daily lifesituations. Therefore you do not have to worry aboutexposing the hearing aids to rain shower or sweat.However, these hearing aids are not intended to be usedin water activities that includes chlorinated water, soap,salt water or other liquids with a chemical content.28

14. Care and maintenanceDiligent and routine care of your hearing aid contributesto outstanding performance and a long service life. Toensure a long service life, Sonova AG provides a minimumof a five year service period after phase out of therespective hearing aid.Please use the following specifications as a guideline.Further information regarding product safety, seechapter 20.2.General informationBefore using hair spray or applying cosmetics, you shouldremove your hearing aid from your ear, because theseproducts may damage it.When you are not using your hearing aid, leave thebattery door open so that any moisture can evaporate.Make sure that you always completely dry your hearingaid after use. Store the hearing aid in a safe, dry andclean place.29

Your hearing aids are resistant to water, sweat and dustunder the following conditions: The battery door is fully closed. Ensure that no foreignobject such as hair is caught in the battery door when itis closed. After exposure to water, sweat or dust, the hearing aidis cleaned and dried. The hearing aid is used and maintained as described inthis user guide.Use of your hearing aid around water can restrictair flow to the batteries causing it to stop working.Should your hearing aid stop working after cominginto contact with water – refer to the troubleshooting steps in chapter 19.30

DailyInspect the earpiece for earwax and moisture deposits andclean the surfaces with a lint-free cloth. Never usecleaning agents such as household detergents, soap, etc.for cleaning your hearing aid. It is not recommended torinse with water. If you need to clean your hearing aidintensively, ask your hearing care professional for adviceand information on filters or drying capsules.WeeklyClean the earpiece with a soft, damp cloth or with aspecial cleaning cloth for hearing aids. For more in depthmaintenance instructions or for more than basic cleaning,please see your hearing care professional.31

15. Exchanging the earwaxprotectionYour hearing aid is equipped with an earwax protection toprotect the speaker from earwax damage.Please check the earwax protector regularly and exchangeit if it looks dirty or if the hearing aid volume or soundquality is reduced. The earwax protection should bereplaced every four to eight weeks.15.1 Removing the earpiece from the speaker1.Remove the earpiece from thespeaker by holding the speakerin one hand and the earpiece inthe other.32

2.Gently pull off the earpieceto remove.3.Clean the speaker with alint-free cloth.33

15.2 Exchanging the earwax protection withCeruShield Disk1.Gently rotate the CeruShieldDisk in the direction indicatedby the arrows until a freeopening appears under the binicon.2.To remove a used earwaxprotector carefully insert thespeaker into the free opening(under bin icon) until it clicks.After the click you will see theused earwax protector in theopening below the bin icon.34

3.To insert a new earwax protectorcarefully insert the speaker intothe opening where the newearwax protector is visible(opposite the bin icon) until itclicks. After the click you will seethe new earwax protector is nowinside the speaker.35

15.3 Attaching the earpiece to the speaker1.Hold the speaker in one handand the earpiece in the other.2.Slide the earpiece over thespeaker sound outlet.3.The speaker and the earpieceshould fit perfectly together.36

16. Service and warrantyLocal warrantyPlease ask the hearing care professional, where youpurchased your hearing aid, about the terms of thelocal warranty.International warrantySonova AG offers a one year limited internationalwarranty, valid starting from the date of purchase.This limited warranty covers manufacturing andmaterial defects in the hearing aid itself, but notaccessories such as batteries, tubes, earpieces,external receivers. The warranty only comes intoforce if a proof of purchase is shown.The international warranty does not affect any legalrights that you might have under applicable nationallegislation governing sale of consumer goods.37

Warranty limitationThis warranty does not cover damage from improperhandling or care, exposure to chemicals or undue stress.Damage caused by third parties or non-authorized servicecenters renders the warranty null and void. This warrantydoes not include any services performed by a hearing careprofessional in their office.Serial number(left side):Serial number(right side):Date of purchase:38Authorized hearing careprofessional (stamp/signature):

17. Compliance informationEurope:Declaration of ConformityHereby Sonova AG declares that this product meets therequirements of the Medical Devices Directive 93/42/EECas well as the Radio Equipment Directive 2014/53/EU.The full text of the EU Declaration of Conformity can beobtained from the manufacturer or the local Phonakrepresentative whose address can be taken from the liston (Phonakworldwide locations).

Phonak Audéo P90-312 Phonak Audéo P90-13T Phonak Audéo P70-312 Phonak Audéo P70-13T Phonak Audéo P50-312 Phonak Audéo P50-13T Phonak Audéo P30-312 . exposing the hearing aids to rain shower or sweat. However, these hearing aids are not intended to be used i

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