LCCI International Qualifications ELSA English Language . - Free Download PDF

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LCCI International QualificationsELSAEnglish Language Skills AssessmentHandbookSupports both online and paper versionsFor furtherinformationcontact us:Tel. 44 (0) 8707 202909Email. [email protected]

ContentsIntroductionEnglish Language Skills AssessmentPaper-based test optionsOnline test optionsWho are the ELSA online tests for?Do ELSA online tests contain non-standard or incorrect English?What level of English is needed to sit an ELSA online test?ELSA test formatsWhat topics are covered in ELSA online tests?Sample topics covered in the ELSA online tests1111222334ELSA RecognitionExample 1 – BrazilExample 2 – Hong KongExample 3 – UKSelected international client listUniversity recognitions556789ELSA Test ScoresMultiple-ChoiceWriting 2SpeakingHow will results be received?When will results be available?How long are ELSA online test results valid?What do ELSA online test scores mean?Reliability ValidityTest security11111111111212131313ELSA Test PreparationHow do I prepare for ELSA?Practice testsAdvice for teachersOn the day of the testFeesWhen and Where can I take the tests14141414151515Using The Online TestsCentre registrationAccessing the online testsSystem requirements and diagnostic testIndividual candidate registrationCompleting the online testsAdditional requirements for supervising the online testsRepeating the ELSA online testScore reports and certificatesIT skills and practice testsGeneral enquiries1616161617171818181818EDI Customer service statements for ELSA19

Other frequently asked questions21Contacts22Test Instructions and sample questions23The ELSA Listening TestCandidate instructions for the paper-based listening testCandidate instructions for the online listening testListening test sample questions23232632The ELSA Reading TestCandidate instructions for the paper-based reading testCandidate instructions for the online reading testReading test sample questions37373942The ELSA Speaking TestCandidate instructions for the paper-based speaking testCandidate instructions for the online speaking testSpeaking test structure for both paper-based and online versionsSpeaking test sample questions4848485053The ELSA Writing 1 TestCandidate instructions for the paper-based writing test 1Candidate instructions for the online writing test 1Writing test 1 sample questions56565661The ELSA Writing 2 TestCandidate instructions for the writing test 2Writing test 2 sample questions646464ELSA Test Scores and Interpretations65Checklist for Centres Offering ELSA Online Tests79Sample answer sheet for ELSA paper-based tests80Paper-based ELSA Test Entry Form82Online ELSA Test Entry Form83

INTRODUCTIONEducation Development International (EDI) is a leading international awarding body that wasformed through the merger of the London Chamber of Commerce and Industry ExaminationsBoard (LCCI) and a leading online assessment provider (GOAL). EDI now delivers LCCIInternational qualifications (LCCI IQ) through a network of over 4000 registered centres inmore than 100 countries worldwide. Our range of business-related qualifications are trustedand valued by employers worldwide and recognised by universities and professional bodies.English Language Skills Assessment (ELSA)The EDI English Language Skills Assessment (ELSA) tests are diagnostic tests covering the4 language skills – listening, reading, speaking and writing. They measure general Englishlanguage competence using work, home, social and travel settings; they test a person’sability to understand and communicate in the real world.ELSA tests are available in a variety of formats to meet all client requirements: British and American EnglishOnline and paper-basedLow Level Foundation ELSA (FELSA - Council of Europe A1 and A2)They cover all levels of English language ability from very low to very high (Council of EuropeA1 to C1/C2) on a single scale for each skill. In their different formats, ELSA tests combinethe proven advantages of traditional examiner-based assessments for Speaking and Writing(Writing 2) with the precision, speed and convenience of multiple-choice tests for Listening,Reading and Writing (Writing 1), and are: ModernReliableScientificConsistentConvenientCost effectiveInternationally recognisedPaper-based test optionsThe ELSA paper-based tests are available for Listening, Reading, Speaking and Writing(Writing 1 and 2) in the British English versions and in American English versions forListening, Reading and Speaking.Online test optionsThe ELSA online tests are available for Listening, Reading, Speaking and Writing (Writing 1)in the British English versions and in American English for Listening, Reading and Speaking.The online tests are identical in content to the traditional paper-based tests. ELSA onlinetests combine the proven advantages of multiple-choice tests for Listening, Reading andWriting with the speed of result and feedback available through online testing. ELSA onlineSpeaking tests combine the speed of delivery available using internet delivery, withexaminer-marking of individual candidate responses to open questions.1

Who are the ELSA tests for?Individuals who: wish to provide potential employers with information as to their English language level wish to master the English language and monitor their own progress wish to undertake a course of study at an English-speaking university or college andrequire evidence of their English proficiencyEmployers who: use English within their company for communication need to establish the English language level of employees wish to benchmark the English language level required for different positions wish to identify English speaking staff for promotion and / or transfers wish to evaluate different English language training programmes wish to monitor the return on expenditure on English language trainingUniversities and Colleges that: need to establish the English language level of students to evaluate their ability tofollow their chosen course of study wish to offer students a test which will provide them with internationally recognisedcertification of their English language competenceDo ELSA tests contain non-standard or incorrect English?ELSA is an international test and therefore the situations on the tests will be international,rather than based only in the UK. However the language norms used are British. Eventhough many real-world conversations will be between people who are not native speakers, ithas not been felt appropriate to use non-standard language or accents in the tests as thismight result in an unfair advantage or disadvantage for particular candidates. The onlyincorrect English in the tests will be found in the error recognition sections.What level of English is needed to sit an ELSA test?ELSA tests measure the full range of ability from low to high on a single scale. Anyone canmeasure his or her ability using an ELSA test. There is no set pass mark. Because ELSAtests measure across the full range of ability, scores represent different degrees of successrather than passing or failing grades. However, companies and other organisations may settheir own minimum scores for various purposes.2

ELSA test formatsListeningMultiple-choice60 questions4 question formatsTotal testing time: approximately 30 minutesScore Range: 0 – 250 (A1 – C2)ReadingMultiple-choice60 questions4 question formatsTotal testing time: 45 minutesScore Range: 0 – 250 (A1 – C2)SpeakingListen and respond6 question formatsTotal testing time: approximately 45 minutesScore range: Novice low (A1) – Superior (C2)Writing 1Multiple-choice60 questions3 question formatsTotal testing time: approximately 45 minutesScore range: 0 – 100 (A1 – B2)Writing 2One essay to be written on a specified topicTotal testing time: 40 minutesScore Range: Banded 0 – 7(Note: At present the Writing 2 test is only available in a paper-based format)What topics are covered in ELSA tests?ELSA tests contain a wide range of vocabulary, structures and situations, from simple tocomplex, enabling learners at any stage of language development to demonstrate theirability. The situations and contexts that appear in ELSA tests reflect everyday English as it isused in the workplace, when travelling, shopping and socialising, and in the media. Althoughbusiness settings are used in the tests, a detailed knowledge of business practices is notrequired to achieve a high score in the ELSA tests.While it is impossible to list all the situations in which English may be used forcommunication, the following list will give a general idea of the type of topics likely to occur inthe ELSA tests.3

Sample topics covered in the ELSA tests: Advertising and marketing – trade fairsArts – museums and exhibitions, musical and theatre performancesBusiness in general – sales, contracts, negotiations, guarantees / warranties,conferences, acquisitions, take-overs and mergersBuying – shopping, ordering materials and supplies, shipping and invoicingEating out – business and informal lunches and dinners, restaurants, formal receptionsEnvironment and conservationFinance - budgeting, invoicing, accounts, banking and investments, taxesHealth and medicine – medical, diet and exercise issuesInsuranceManagement and planning – production targets, quality control, prioritiesManufacturing – assembly line, machineryNews items – of general interest and relating to business and the communityOffice – meetings and committees, correspondence and messages by telephone, faxor email, equipment, furniture and decoration, proceduresPersonnel – recruitment, job applications and advertisements, salaries and promotions,training, retirement and pensionsProperty and housing – construction, specifications, buying and renting, services andutilitiesSports and leisureTechnical – technology and specifications, electronics and computers, research,laboratories and product developmentTravel – trains, buses and planes, taxis and car rentals, tickets, schedules andannouncements, delays and cancellations, hotelsTourism – the tourism industry, international visitors, places of interest4

ELSA RecognitionELSA has demonstrated its validity for a variety of purposes including company recruitmentand university admissions. The following examples give an illustration of this.Example 1 – BrazilFounded in 1911, Bardella S.A. Industrias Mecânicas is a major Brazilian companyspecialising in the manufacture of customised bulk-material-handling equipment such as shiploaders and unloaders and overhead cranes. It has 1200 employees throughout Brazil. Thecompany was looking for a way to effectively manage English language training to meet itsrequirements and develop its personnel. ELSA proved to be ideal for the purpose as itallows all employees to be measured against a single, scientifically established scale, andprogress to be reliably measured over time.A company-wide training programme has been instituted, covering proficiency levels fromNovice High to Advanced, with the aim of fostering continuous progress in English andensuring that the maximum possible number of employees reach an appropriate level ofability. Employees receive an average of 16 hours instruction per month, which is 100%funded by Bardella. To maximise the effectiveness of the programme, employees have toreach a minimum score of 240 points on ELSA Listening and Reading to qualify for thefunded training. Currently around 140 employees are participating in the programme.Training is provided by high-quality local schools with ELSA testing normally taking placeyearly after an average of 100-120 hours of instruction. Candidate progress, as measuredby ELSA scores, provides an invaluable assessment of the effectiveness of the training fromeach provider and of the return on the company's investment.Bardella considers that it is vital to see English language competence as part of a broaderassessment of the qualities of each employee and their overall contribution to theorganisation. The company plans to study ELSA score data over several years and drawconclusions from this, based on its own requirements, as it is felt this is the most appropriateway to take account of the individual characteristics and strengths of employees. Assistancewill be offered by EDI to establish what targets will be appropriate and realistic for differentindividuals and job functions within Bardella.These targets can then be benchmarked against ELSA scores. This will complement theextensive score interpretation information available from ELSA (anchored to the Council ofEurope framework), fine-tuning the system to meet Bardella's specific requirements. One ofELSA's strengths is that it gives companies the flexibility to set targets tailored to fit theirindividual needs.Based on the programme adopted by Bardella, and outlined in the case study "Managementof English language as a strategic vision", ELSA's outstanding contribution to HumanResources development in Brazil was recognised by the award of the prestigious PrêmioGestão Empresarial in 2001.The Prêmio Gestão Empresarial (Entrepreneurial Management Prize) is awarded annually bya board of human resource experts drawn from over 25 major Brazilian companies under theauspices of Brazil's leading Human Resources magazine "Gestão RH". It is given forpractical hands-on solutions to human resource problems, with clearly-perceived benefits forboth employers and employees.Subsequent to the award of this prize, ELSA has been adopted by a number of importantnational and international companies in Brazil including Banco Bradesco, Hochtief and Sony.5

Example 2 – Hong KongELSA scores have been mapped against benchmarks set for the Hong Kong WorkplaceEnglish Campaign (HKWEC). Minimum and higher Hong Kong Workplace EnglishBenchmarks (HKWEB) have been established for a variety of job types, with fundingavailable for training where candidates achieve the required levels. For further details, pleasesee the Hong Kong Workplace English Campaign web site at www.english.gov.hkELSA scores and equivalent Hong Kong Workplace English Campaign BenchmarksELSA Levels / ScoresEquivalent HKWEBListening & Reading CombinedNovice Low (0) - Novice Mid (225)Novice High (226 - 251)Intermediate Low (252 - 297)Intermediate Mid (298 - 324)Intermediate High (325 - 382)Advanced (383 - 412)Advanced High ( 413 - 441)Superior (442 - 457)HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:OffscalePre-1 - 1 Low1 Mid1 High - 2 Low2 Mid2 High - 3 Low3 Mid3 High - 4 MidSuperior (458 - 500)HKWEC English Benchmark Written: 4 High to Above ScaleListeningReadingScore 0 – 118Score 0 – 106HKWEC English Benchmark Written: OffscaleScore 119 – 131Score 107 – 119HKWEC English Benchmark Written: Pre-1 - 1 LowScore 132 – 155Score 120 – 141HKWEC English Benchmark Written: 1 MidScore 156 – 169Score 142 – 154HKWEC English Benchmark Written: 1 High - 2 LowScore 170 – 198Score 155 – 183HKWEC English Benchmark Written: 2 MidScore 199 – 214Score 184 – 197HKWEC English Benchmark Written: 2 High - 3 LowScore 215 – 229Score 198 – 211HKWEC English Benchmark Written: 3 MidScore 230 – 237Score 212 – 219HKWEC English Benchmark Written: 3 High - 4 MidScore 238 – 250Score 220 – 250HKWEC English Benchmark Written: 4 High to Above ScaleSpeakingNovice Mid - Novice LowNovice HighIntermediate LowIntermediate MidIntermediate HighAdvancedAdvanced HighHKWEC English Benchmark Oral:HKWEC English Benchmark Oral:HKWEC English Benchmark Oral:HKWEC English Benchmark Oral:HKWEC English Benchmark Oral:HKWEC English Benchmark Oral:HKWEC English Benchmark Oral:OffscalePre-1 - 1 Low1 Mid - 1 High2 Low - 2 Mid2 High - 3 Low3 Mid3 High - 4 MidSuperiorHKWEC English Benchmark Oral: 4 High - Above ScaleWriting IWriting IIScore 0 - 47Writing II Level 0/1HKWEC English Benchmark Written: OffscaleScore 48 - 59Score 60 - 76Score 77 - 85Score 86 – 100N/AN/AWriting II Level 2Writing II Level 3Writing II Level 4Writing II Level 5Writing II Level 6Writing II Level 7HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:HKWEC English Benchmark Written:6Pre-1 - 1 Mid1 High - 2 Mid2 High - 3 Low3 Mid - 4 Low4 Mid - Above ScaleAbove Scale

Example 3 – UKA leading UK university uses ELSA as a placement test for all incoming overseas students.The University of Hertfordshire screens all its incoming overseas students using ELSA.Students not reaching the appropriate level are allocated to language support classes asrequired.University of Hertfordshire CategoryMinimum ELSAListening/Reading ScoreEnglish proficiency not yet adequate to study at an Englishspeaking university.Students with this level should be able to cope with a nonlinguistically-demanding degree course (such as science orengineering) taught in English if they have some extra Englishtuition.Students with this level should be able to cope with nonlinguistically-demanding degree course taught in Englishwithout further English tuition, but would need extra tuition totackle a linguistically demanding degree such as EnglishLiterature, Politics, Law, Medicine, etc.Students with this level should be linguistically prepared totackle any undergraduate degree and many postgraduatedegrees.Students with this level should be able to tackle morelinguistically demanding postgraduate degrees.Below 325325350385400Advice is available to institutions wishing to establish benchmarks for various purposes usingELSA.7

Selected international client listThe list shown below is a small selection of our corporate clients who already use the ELSAtests to asses their employees and or new recruits abilities to communicate in English.BacardiBanco CentralBanco do BrasilBardellaBASFBayerBoschBrandesco/BCNDaimler ChryslerEmployment Offices, PolandEuro-Schulen OrganisationFederation of Hong KongFM PolskaGlaxosmithklineHewlett PackardHochtiefKoineLafarge PolskaMercedes-BenzMerckProvidentSiemens8

University recognitionsCandidates who achieve the scores and/or levels listed below will be accepted by the UKuniversities concerned as having satisfied their English Language requirements forcandidates whose mother-tongue is not EnglishUniversityELSA test requiredELSA score/level requiredAberdeenListening and Reading– 383 AstonListening and Reading– 383 BathListening and Readingplus Writing Iand/or Writing II– 383 – 77 – Level 4/5BournemouthListening and Reading– 383 BradfordListening and Readingplus Speakingplus Writing Iand/or Writing II––––400 Advanced80 Level 5BrightonListening and Readingplus Writing IIListening and Readingplus Writing II––––383 (general courses)Level 4/5 (language courses)441 Level 5/6BrunelListening and Readingplus Speakingplus Writing Iand/or Writing II––––400 Advanced80 Level 5Central LancashireListening and Readingplus Writing Iand/or Writing II– 383 – 77 – Level 4/5GlamorganListening and Reading– 383 Heriot-WattListening and Reading– 383 (Mathematical courses)– 441 (other courses)HertfordshireListening and ReadingUsed as placement test– See tableHullListening and Readingplus Speakingplus Writing Iplus Writing II––––Manchester MetropolitanListening and Reading– 383 NewcastleListening and Reading– on individual case basisOxford BrookesWriting IReading– 77 – 155 PlymouthListening and Reading– 383 9383 Level 6 Int High77 Level 4/5

PortsmouthListening and Readingplus Writing Iand/or Writing II– 383 – 77 – Level 4/5Robert GordonListening and Reading– 383 SalfordListening and Readingplus Writing Iand/or Writing II– 383 – 86 – Level 5StaffordshireListening and Reading– 383 StirlingListening and Readingplus Speakingand/or Writing IIListening and Readingplus Speakingand/or Writing II––––––SussexListening and Readingplus Writing Iplus Writing II– 441

English Language Skills Assessment (ELSA) The EDI English Language Skills Assessment (ELSA) tests are diagnostic tests covering the 4 language skills – listening, reading, speaking an d writing. They measure general English language competence using work, home, social and travel settings; they test a person’s