Safety Recall Code: 45F2
Safety RecallCode: 45F2REVISIONSubjectRelease DateRevision SummaryAffected VehiclesABS Control Module SoftwareMarch 17, 2017Work procedure and claiming instructions updated.Certain 2009-2010 MY Volkswagen VehiclesCheck Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under thisaction. Elsa is the only valid campaign inquiry & verification source. Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed atthe same time the vehicle is in the workshop for this campaign.Problem DescriptionOn certain vehicles, a fault within the antilock brake system (ABS) may cause the module to failduring ABS and/or electronic stability control (ESC) activation. This will cause warning lightsfor ABS, brake and the ESC systems to illuminate. If this happens, the brake system relatedvehicle stabilizing functions (ABS/ESC) may not be available, increasing the risk of a loss ofvehicle control and could lead to a crash causing injury and/or property damage.Corrective ActionUpdate the ABS control module software with improved diagnostic capability to detectinsufficient PCU ground connection. ABS modules with insufficient ground connections will bereplaced.PrecautionsIf the ABS/ESC and/or brake system warning lights illuminate at any time while driving, or if anyof the lights have been illuminated and then turn off after an ignition key cycle, the customershould contact the nearest authorized Volkswagen dealer to have their vehicle inspected.Ensure all vehicle drivers have read the vehicle owner’s manual so they are familiar with howthe ABS, ESC and vehicle brake systems and associated warning lights work.Parts InformationSoftware update – however, please note: due to the very low expected parts replacement rate,there will be no parts allocation. If parts are needed to support a vehicle repair, submit yourrequest with VIN via email to vwoaspecialservices@vw.com.Code VisibilityOn or about February 14, 2017, affected vehicles will be listed on the Inventory Vehicle OpenCampaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).A list will not be posted for dealers who do not have any affected vehicles.On or about February 14, 2017, this campaign code will show open on affected vehicles in Elsa.On or about February 14, 2017, affected vehicles will be identified with this campaign code inthe VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov.Owner NotificationOwner notification will take place on or about February 14, 2017. Owner letter examples areincluded in this bulletin for your reference.Additional InformationPlease alert everyone in your dealership about this action, including Sales, Service, Partsand Accounting personnel. Contact Warranty if you have any questions.IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLSNew Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a newmotor vehicle or any new or used item of motor vehicle equipment (including a tire) coveredby this notification under a sale or lease until the defect or noncompliance is remedied. Bylaw, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to complyThe repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.March 201745F2 Page 1 of 59
with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating tomotor vehicle safety.Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehiclesin their inventory which are involved in a safety or compliance recall until the defect has beenremedied.Dealers must ensure that every affected inventory vehicle has this campaign completed beforedelivery to consumers.Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These proceduresare not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whetherthis information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.March 201745F2 Page 2 of 59
Claim Entry InstructionsAfter campaign has been completed, enter claim as soon as possible to help prevent work from being duplicatedelsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.If customer refused campaign work: U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Canada dealers: Fax repair order to Warranty at (905) 428-4811.Service Number45F2Damage Code0099Parts Vendor CodeClaim TypeWWOSold vehicle: 7 10Unsold vehicle: 7 90Causal IndicatorVehicle Wash/LoanerCriteria I.D.Mark labor as causalDo not claim wash/loaner under this action01Connect battery chargerRepair operation: 2706 89 50 10 T.U.--AND-Update ABS Control Module SoftwareRepair operation: 4545 25 99 Time stated on diagnostic protocol (max 50 TU)AND - (ONLY if necessary from diagnostic log)Replace ABS Control Module(Gasoline engines ONLY)Labor operation:Quantity1.00-OR1.004545 23 99430 T.U.Part NumberDescription1K0907375APABS Control Module1K0907375ANABS Control ModuleB 000750M2Brake Fluid-ANDUp to 8.00-ORReplace ABS Control Module(Diesel engines ONLY)Labor operation:Quantity1.00-OR1.00-AND-4545 24 99490 T.U.Part NumberDescription1K0907375APABS Control Module1K0907375ANABS Control ModuleContinue to next pageThe repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.March 201745F2 Page 3 of 59
Quantity1.001.001.001.00Up to 8.006.00Part 53115AGB 000750M3N 90991102Turbo to Particulate Filter ClampGasketEGR Filter to Particulate Filter ClampGasketBrake FluidDrive Axle Bolt - Manual gearbox M10x52 mmN 90991002Drive Axle Bolt - Dual clutch gearbox (DSG) M10x23 mm-OR6.00The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.March 201745F2 Page 4 of 59
Customer Letter Example (USA)NHTSA: 16V913Subject:Safety Recall 45F2 - ABS Control Module SoftwareCertain 2009-2010 Model Year Volkswagen VehiclesDear Volkswagen Owner,This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decidedthat a defect, which relates to motor vehicle safety, exists in certain 2009-2010 model year Volkswagen vehicles. Ourrecords show that you are the owner of a vehicle affected by this action.What is the issue?What will we do?On certain vehicles, a fault within the antilock brake system (ABS) may cause the moduleto fail during ABS and/or electronic stability control (ESC) activation. This will causewarning lights for ABS, brake and the ESC systems to illuminate. If this happens, thebrake system related vehicle stabilizing functions (ABS/ESC) may not be available,increasing the risk of a loss of vehicle control and could lead to a crash causing injuryand/or property damage.To help correct this defect, your authorized Volkswagen dealer will update the ABS controlmodule software with improved diagnostic capability to detect insufficient PCU groundconnection. ABS modules with insufficient ground connections will be replaced. Thesoftware update will take less than an hour to complete; if the ABS module requiresreplacement, this work can take up to a full day to complete. The recall repair will beperformed for you free of charge.Should there ever be an issue with the ABS control module after the new software isinstalled, an authorized Volkswagen dealer will cover replacement of the ABS controlmodule if certain, specific fault codes are present at the time of diagnosis.Please be aware that other conditions (unrelated to the issue described in this letter) maycause the ABS system warning light in your vehicle to illuminate. Customers should beprepared to cover diagnosis and repair costs associated with these other, unrelatedconditions.What should you do?Please contact your authorized Volkswagen dealer without delay to schedule this recallrepair. For your convenience, you can also visit www.vw.com and click on the “Owners”link to locate a dealer near you and schedule this service online.Precautions you shouldtakeIf the ABS/ESC and/or brake system warning lights illuminate at any time while driving,or if any of the lights have been illuminated and then turn off after an ignition key cycle,contact the nearest authorized Volkswagen dealer to have your vehicle inspected.Lease vehicles andaddress changesEnsure all vehicle drivers have read the vehicle owner’s manual so they are familiar withhow the ABS, ESC and vehicle brake systems and associated warning lights work.If you are the lessor and registered owner of the vehicle identified in this action, the lawrequires you to forward this letter immediately via first-class mail to the lessee within ten(10) days of receipt. If you have changed your address or sold the vehicle, please fill outthe enclosed prepaid Owner Reply card and mail it to us so we can update our records.Reimbursement ofExpensesIf you have previously paid for repairs relating to the condition described in this letter,please refer to the enclosed form that explains how to request reimbursement.Can we assist youfurther?If your authorized Volkswagen dealer fails or is unable to complete this work free ofcharge within a reasonable time, or if you should have any questions about thiscommunication, please reach out to us using your preferred method of communication atwww.vw.com/contact or by calling 1 800-893-5298. Our phone team is available Mondaythrough Friday from 8AM to 10PM EST and Saturday from 9AM to 5PM EST.Checking your vehiclefor open Recalls andService CampaignsTo check your vehicle’s eligibility for repair under this or any other recall/servicecampaign, please click on the Look Up Recalls link at www.vw.com and enter yourVehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic SafetyAdministration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safetyand continued satisfaction with your vehicle.Sincerely,Volkswagen Customer ProtectionThe repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.March 201745F2 Page 5 of 59
Customer Letter Example (CANADA)Subject:Safety Recall 45F2 - ABS Control Module SoftwareCertain 2009-2010 Model Year Volkswagen VehiclesDear Volkswagen Owner,This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Volkswagen has decidedthat a defect, which relates to motor vehicle safety, exists in certain 2009-2010 model year Volkswagen vehicles. Ourrecords show that you are the owner of a vehicle affected by this action.What is the issue?On certain vehicles, a fault within the antilock brake system (ABS) may cause the moduleto fail during ABS and/or electronic stability control (ESC) activation. This will causewarning lights for ABS, brake and the ESC systems to illuminate. If this happens, thebrake system related vehicle stabilizing functions (ABS/ESC) may not be available,increasing the risk of a loss of vehicle control and could lead to a crash causing injuryand/or property damage.What will we do?To help correct this defect, your authorized Volkswagen dealer will update To help correctthis defect, your authorized Volkswagen dealer will update the ABS control modulesoftware with improved diagnostic capability to detect insufficient PCU groundconnection. ABS modules with insufficient ground connections will be replaced. Thesoftware update will take less than an hour to complete; if the ABS module requiresreplacement, this work can take up to a full day to complete. The recall repair will beperformed for you free of charge.Should there ever be an issue with the ABS control module after the new software isinstalled, an authorized Volkswagen dealer will cover replacement of the ABS controlmodule if certain, specific fault codes are present at the time of diagnosis.Please be aware that other conditions (unrelated to the issue described in this letter) maycause the ABS system warning light in your vehicle to illuminate. Customers should beprepared to cover diagnosis and repair costs associated with these other, unrelatedconditions.What should you do?Please contact your authorized Volkswagen dealer without delay to schedule this recallrepair.Precautions you shouldtakeIf the ABS/ESC and/or brake system warning lights illuminate at any time while driving,or if any of the lights have been illuminated and then turn off after an ignition key cycle,contact the nearest authorized Volkswagen dealer to have your vehicle inspected.Ensure all vehicle drivers have read the vehicle owner’s manual so they are familiar withhow the ABS, ESC and vehicle brake systems and associated warning lights work.Lease vehicles andaddress changesIf you are the lessor and registered owner of the vehicle identified in this action, the lawrequires you to forward this letter immediately via first-class mail to the lessee within ten(10) days of receipt. If you have changed your address or sold the vehicle, please fill outthe enclosed prepaid Owner Reply card and mail it to us so we can update our records.Reimbursement ofExpensesIf you have previously paid for repairs relating to the condition described in this letter,please refer to the enclosed form that explains how to request reimbursement.Can we assist youfurther?If your authorized Volkswagen dealer fails or is unable to complete this work free of chargewithin a reasonable time, please contact Customer Relations, Monday through Fridayfrom 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page atwww.vw.ca.We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safetyand continued satisfaction with your vehicle.Sincerely,Volkswagen Customer ProtectionThe repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.March 201745F2 Page 6 of 59
Campaign Work Procedure45F2 Safety RecallWARNINGRisk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.CAUTIONRefer to “Antilock Brake System (ABS) Repair Information”, found in Appendix B at the end of this document.NOTE Damages resulting from improper repair or failure to follow these work instructions are the dealer’sresponsibility and are not eligible for reimbursement under this action. This procedure must be read in its entirety prior to performing the repair. Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may notidentically match all affected vehicles. Diagnosis and repair of any faults stored in the ABS Control Module other than the faults listed in the circularwill not be covered under this Campaign.The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.March 201745F2 Page 7 of 59
Repair InstructionSection A - Check for Previous RepairTIPIf Campaign Completion label is present, no further work is required. Enter the VIN in Elsa and proceed to the“Campaign/Action” screen.TIPOn the date of repair, print this screen and keep a copywith the repair order. Confirm the Campaign/Action is open arrow 1 .If the status is closed, no further work is required.oNote the Applicable Criteria ID arrow 2 for usein determining the correct work to be done andcorresponding parts associated.Proceed to Section BThe repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.March 201745F2 Page 8 of 59
Section B – Repair ProcedureNOTEPrior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions aremet;The battery charger is connected to the vehicle battery and remains connected for the duration ofthe software update. Battery voltage must remain above 12.6 volts for the duration of the software update. Failure todo so may cause the update to fail, which could result in damage to
6.00 N 90991102 Drive Axle Bolt - Manual gearbox M10x52 mm-OR- 6.00 N 90991002 Drive Axle Bolt - Dual clutch gearbox (DSG) . For your convenience, you can also visit www.vw.com and click on the “Owners” link to locate a dealer near you and schedule this service online. Precautions you should
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