Fast Device Replacement. - AT&T

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Fast device replacement.Expert tech support.A s soon as next-day1 device replacement for loss, theft,damage and out-of-warranty malfunctions. creen repair as soon as the same day for eligibleSdevices in select areas.2Get more with Multi-Device Protection Pack andMobile Protection Pack plans: all or chat with a live, U.S.-based ProTechSM expert whoCcan help you get the most out of your covered devices. ree up space on your phone with secureFphoto/video storage. Identity protection through IDnotify, a part of Experian.(Requires separate sign up.)3MULTI-DEVICE PROTECTION PACKMulti-Device Insurance, ProTech support and300GB of photo storage for up to three devicesMOBILE PROTECTION PACKMobile Insurance, ProTech support and50GB of photo storage for one deviceAlso available:MOBILE INSURANCEMobile Insurance for one device3499 per enrolledaccount 1199MO.per enrollednumber 899MO.per enrollednumberSee page 2 under Replacement for Connected Devices for key terms and conditions.See page 2 under Screen Repair for Eligible Connected Devices for key terms and conditions.IDnotify is provided by a third party provider, Experian, and is available to customers enrolled in AT&T Mobile Protection Pack or AT&T Multi-Device ProtectionPack, separate from insurance or ProTech benefits. For full terms and conditions for IDnotify, go to IDnotify.com/att. For all questions regarding IDnotifyservices, call Experian at 877.890.9369 or go to IDnotify.com/att.AT&T Mobile Insurance and AT&T Multi-Device Insurance are underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered byAsurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161; in Puerto Rico,Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property oftheir respective owners.123MO.

Key terms and conditionsAT&TMulti-DeviceProtectionPackMonthly Charge: 34.99/month per mobile accountenrolled. Includes AT&T Multi-Device Insurance, ProTechsupport, ProTech app and Photo Storage app for up tothree eligible devices.AT&T MobileProtectionPackMonthly Charge: 11.99/month per mobile numberenrolled. Includes AT&T Mobile Insurance, ProTech support,ProTech app and Photo Storage app for one eligible device.AT&T MobileInsuranceMonthly Charge: 8.99/month per mobile numberenrolled.BillingMonthly charges and applicable deductible billed to yourmonthly wireless bill. Monthly charges include fees paid toAT&T and Asurion.EnrollmentPeriod30 days to enroll from activation or upgrade. Alreadyenrolled numbers can switch to another program at anytime if eligible.CoverageDevice coverage against loss, theft, accidental physicalor liquid damage, and out-of-warranty malfunctions. Forcoverage to apply to a connected device, you must own orlease the device, and have used the device (logged use ofvoice or data) on your wireless number after enrollment.Coverage applies to the most recently used device on yourwireless number.Bring YourOwn DeviceClaimLimitsMobile Insurance and Mobile Protection Pack: Two claimswithin any consecutive 12 months with a maximum devicevalue of 1,500 per occurrence.DeductiblesReplacement Claims fulfilled with a replacement device and approved byfor Connected 6 p.m. ET will be shipped and, in most cases, delivered theDevicesnext day. Deliveries to Alaska, Hawaii, Puerto Rico andU.S. Virgin Islands cannot be shipped for next-day delivery.Claims may be fulfilled with new or AT&T Certified Restoredequipment, which is previously opened, and/or used (whichmay be refurbished or remanufactured, and may containoriginal or non-original replacement parts) of the samemodel or other models of like kind and quality. Seeatt.com/certifiedrestored for details on these devices.Colors, features and accessory compatibility are notguaranteed.Screen Repairfor EligibleConnectedDevicesRepair/Replacementfor NonConnected/Wi-Fi Devices(Applies toMDPP only)When you activate your own device on the AT&T network,it may be eligible for enrollment in device protectionwithin 30 days. If the device make/model is currently orwas previously sold by AT&T, the applicable replacementand screen repair deductible tier (based on the DeductibleTier Schedule) for that specific make/model applies forall approved claims. For a non-AT&T device make/model,Deductible Tier C applies. Replacement options will varydepending on deductible tier. Device must be in goodworking condition and may be subject to inspection priorto enrollment.Multi-Device Protection Pack: Six shared claims withinany consecutive 12 months with a maximum device value of 1,500 per occurrence. Claims that are less than 12 monthsold will be carried forward and applied to the Claim Limits ofany subsequently issued AT&T Mobile Insurance policy.As soon as same-day repair may be available for eligibledevices in select areas. Same-day repair option dependsupon claim approval time and technician availability. Repairsare performed by an Asurion-certified technician andcome with a 12-month warranty. Repairs may use new orrefurbished parts, and may contain original or non-originalmanufacturer parts, and may void the manufacturerwarranty. Newly-launched device models may not be eligiblefor screen repair. For a partial list of eligible devices, seethe list of screen repair eligible devices on page 4 of thisbrochure. Go to phoneclaim.com/att to look up eligibledevices and available locations, all subject to change at anytime. Declining deductibles are not applicable to screenrepair and selecting screen repair option will not impactcustomer’s declining deductible eligibility.A non-refundable deductible will be charged for eachapproved claim. Deductible amounts are based ondeductible tiers. For eligible devices by tier, see the PartialList of Devices Covered by Deductible Tier on page 5 ofthis brochure. For a full list of devices by deductible, callAsurion at 888.562.8662, or go to phoneclaim.com/att/mimppdeductibletiers for Mobile Insurance andMobile Protection Pack, or to phoneclaim.com/att/mdppdeductibletiers for Multi-Device Protection Pack.ReplacementDeductiblesfor ConnectedDevicesTier A 25Tier B 75Tier C 150Tier D 225Tier E 299Screen RepairDeductiblesfor EligibleConnectedDevicesTier AN/ATier BN/ATier C 49Tier D 49Tier E 49Repair/ReplacementDeductiblesfor NonConnected/Wi-Fi DevicesRepair ofDamaged/Malfunctioning*Wi-Fi OnlyTablet 89Laptop 89Replacement ofLost/StolenWi-Fi OnlyTablet 199Laptop 299*At the sole discretion of Asurion, the program administrator,a replacement for a damaged or malfunctioning device maybe provided if the device is beyond repair.CancellationPolicyMulti-Device Protection Pack devices that are not connectedto the AT&T network (Wi-Fi laptops and tablets) are provideda repair or replacement (at the option of Asurion, theProgram Administrator). Devices most often will be repairedwithin 3-5 business days from the date Asurion receivesthe equipment. Replacement equipment will be new orrefurbished, and of like kind and quality to the claimeddevice. Colors, features and accessory compatibility are notguaranteed.You may cancel your optional insurance coverage at anytime and receive a refund of your unearned monthlypremium/charges. We may cancel or change terms by givingyou prior written notice as required by law. Any unearnedpremium/charge will be refunded to you. 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registeredtrademarks of AT&T Intellectual Property. All other marks are the property of theirrespective owners.2

PLAN DETAILSMulti-Device Protection PackMobile Protection PackInsurance: Coverage for loss, theft, physical and liquid damage,and out-of-warranty malfunction for up to three eligible mobiledevices, including tablets and laptops.Insurance: Coverage for loss, theft, physical and liquid damage,and out-of-warranty malfunction for one eligible mobile device.ProTech: Expert tech support for covered device plus theProTech app.ProTech: Expert tech support for up to three devices plus theProTech app.Photo/video storage: 50GB with the Photo Storage app.Easily edit and share your photos.Photo/video storage: 300GB with the Photo Storage app. Easilyedit and share your photos.Claim limits: Two claims within any consecutive 12-month period.Claim limits: Six shared claims within any consecutive12-month period.Monthly cost: 11.99 per mobile number enrolled.Monthly cost: 34.99 per mobile account enrolled.How it works:Identity protection: One primary device must be connected to an active AT&Twireless postpaid account.Customers enrolled in Mobile Protection Packor Multi-Device Protection Pack can also sign upfor identity protection through IDnotify, a partof Experian.4 Second and third devices can be connected or not connectedto an active AT&T wireless postpaid account, but in order tobe covered under Multi-Device Protection Pack, connecteddevices must be on the same account as the primary device. Sign up at idnotify.com/att. Non-connected devices can be Wi-Fi tablets or laptops withWindows Vista , OS X , Android , iOS or newer operatingsystems.For Multi-Device Protection Pack customers: To register, you’ll need the primary phone numberenrolled in your protection plan. Primary connected device is automatically registered whenyou enroll. Your second or third devices can be registered whenyou need Multi-Device Protection Pack services, including filinga claim. However, for non-connected laptops and tablets, thereis a 30-day waiting period after your initial enrollment inMulti-Device Protection Pack before coverage begins. One person per account can sign up.Mobile Insurance You cannot have more than three eligible devices registered atany one time.Insurance: Coverage for loss, theft, physical and liquid damage,and out-of-warranty malfunction for one eligible mobile deviceClaim limits: Two claims within any consecutive 12-month period.Monthly cost: 8.99 per mobile number enrolled.IDnotify is provided by a third party provider, Experian, and is available to customersenrolled in AT&T Mobile Protection Pack or AT&T Multi-Device Protection Pack, separatefrom insurance or ProTech benefits. For full terms and conditions for IDnotify, goto IDnotify.com/att. For all questions regarding IDnotify services, call Experian at877.890.9369 or go to IDnotify.com/att. 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registeredtrademarks of AT&T Intellectual Property. All other marks are the property of theirrespective owners.43

WHAT YOU NEED TO KNOW BEFORE YOU ENROLLScreen RepairProTech A s soon as same-day screen repair service for eligible devicesis available in select areas with a 49 deductible.Get the device support you need. Call or chat with a live,U.S.-based tech expert directly through the ProTech appwho can help you: Choose from a convenient repair location or a technician willcome to you. Set up your new device the way you want Transfer content to your new device Store your photos and videos in the cloud Connect via Bluetooth to your car or wireless speakers Locate and remove viruses and malware And more Keep your phone. No need to transfer content. Repaired as soon as today and backed by a 1-year warranty. Devices eligible for screen repair include:- Apple iPhone 8/8 Plus- Apple iPhone 7/7 Plus- Apple iPhone SE- Apple iPhone 6S/6S Plus- Apple iPhone 6/6 Plus- Samsung Galaxy S 7 Edge - Samsung Galaxy Edge S 6/S 7- Samsung Galaxy S 5/S 6/S 7/S 8/S 9- Samsung Galaxy S 8 / S 9 Live tech support is available: Monday – Friday 8 a.m. to midnight ET Saturday – Sunday 10 a.m. to 10 p.m. ETCall 888.4.PROTECH (888.477.6832)AT&T ProTech appOne-tap access to ProTech support,tips and more.Eligible devices and available markets are subject to change at anytime. Newer device models may not be eligible for screen repair.To find current device eligibility, go to phoneclaim.com/att.Repair/Replacement for Non-ConnectedDevices (Multi-Device Protection Pack only)AT&T Photo Storage appFree up space on your phone with securephoto/video storage. Non-connected devices are Wi-Fi laptops and tablets that arenot connected to the AT&T network. Repair or replacement as soon as 3-5 business days from thedate received by Asurion.AT&T ProTechSM app: The ProTech app and Photo Storage app require a compatibledevice with AT&T wireless service. Technical limits may prevent certain featuresfrom working on all devices. App functionality requires device powered on andconnected to the internet. Accuracy, availability and timeliness are not guaranteed.Free versions of the apps with limited features are also available. Data charges mayapply. ProTech app and Photo Storage app provided by Asurion Mobile Applications,LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up. Foradditional details, as well as full terms and conditions, go to att.com/protech.ProTech support may be purchased separately for 9 per month. Includes theProTech app and 50GB of secure photo/video storage with the Photo Storage app. Replacement equipment will be new or refurbished, and of likekind and quality to the claimed device. Colors, features andaccessory compatibility are not guaranteed.Covered DevicesPhone – Includes the device and if part of the loss, battery,battery charger, SIM card and one of the following: case, autocigarette lighter power cord or a standard wired earpiece.Enrollment PeriodWireless Internet – Includes the device plus power cord, backup battery, phone cable and SIM card.You must enroll within 30 days of new activation or deviceupgrade. You can switch your already-enrolled number to adifferent plan at any time, if eligible.Tablet – Includes tablet plus standard battery charger and SIMcard (for non-Wi-Fi only).Replacement for Connected DeviceLaptop – Includes laptop, standard battery and battery charger(applies to Multi-Device Protection Pack only). A replacement device will be shipped and, in most cases,delivered the next day. 5Watch – Includes device, charger and SIM card. (Only watcheswith their own wireless number and SIM card can be covered.) Replacement equipment will be the same make/model youclaim. If this is not possible, a like-kind make/model will besubstituted. Colors, features and accessory compatibility arenot guaranteed. Claims may be fulfilled with new or AT&T Certified Restoredequipment.5 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registeredtrademarks of AT&T Intellectual Property. All other marks are the property of theirrespective owners.See page 2 under Replacement for Connected Devices for key terms and conditions.4

WHAT YOU NEED TO KNOW BEFORE YOU ENROLL (continued)DeductiblesStandardA non-refundable deductible will be charged to your wireless billfollowing each approved claim. Deductible amounts vary by tieras determined by device model.StandardReplacementDeductiblePartial list of devices covered by tierDeclining Deductibles6 months612 months6Tier A 25 18 12Tier B 75 56 37Tier C 150 112 75Tier D 225 168 112Tier E 299 224 149DeductibleTierStandardReplacementDeductibleA 25LG K20Samsung Galaxy J3B 75AT&T PrimetimeTMSamsung Galaxy J7If You Bring Your Own DeviceWhen you activate your own device on the AT&T network, itmay be eligible for device protection. 150Apple iPhone 5/5C/5S/SE Apple Watch Series 3 GPS Cellular, AluminumCase, All BandsLG Watch SportSamsung Gear S3 ClassicBring Your Own Device (a non-AT&T make/model) 225Apple iPhone 6/6 Plus/6S/6S Plus/7/8 Apple iPhone 7 Plus 32GB & 128GBApple iPhone 8 Plus 64GBApple Watch Series 3 GPS Cellular, Stainless SteelCase, Sport BandsSamsung Galaxy S8/S8 /S8 Active/S9/S9 Samsung Galaxy Note 8CDE 299Device You have 30 days to enroll from the date you activated AT&Twireless service. The device must be in good working condition. If your device make/model is or has been sold by AT&T, theapplicable deductible applies (based on the Deductible TierSchedule). For a non-AT&T device make/model, DeductibleTier C applies.Replacement options may vary by applicable deductibletiers. Not all devices are eligible.Apple iPhone 7 Plus 256GBApple iPhone 8 Plus 256GBApple iPhone XApple Watch Series 3 GPS Cellular, Ceramic Case,All BandsApple Watch Series 3 GPS Cellular, Stainless SteelCase, Hermes BandsCancellation PolicyYou may cancel your optional insurance coverage at any time.Agreement to Terms and ConditionsiPhone and iPad are registered trademarks of Apple Inc.You agree to Terms and Conditions, including the CoverageCertificate, when you enroll. Your sales representative canprint them at your request or you can review them atatt.com/protectioncenter by selecting Terms and Conditionsat the bottom of the page.For a complete list of devices and deductibles, go to: Multi-Device Protection Pack:phoneclaim.com/att/mdppdeductibletiersDevices may be moved to a different deductible tier during yourenrollment and these changes are regularly updated online.Complete Terms and Conditions, including the CoverageCertificate, will also be sent to you once your mobile numberis enrolled. AT&T program information and legal notices willbe sent via email. If an email address is not provided, theinformation will be mailed.Declining DeductiblesInsurance is OptionalSave on the standard deductible for any insured device.Continuously-enrolled customers who:AT&T Mobile Insurance and AT&T Multi-Device Insurance areoptional insurance coverages that you are not required topurchase. Program enrollment and replacement authorizationshall be at the sole discretion of Continental Casualty Company,a CNA member company; Asurion, the plan administrator; or anyother authorized representative of CNA in accordance with theterms of the Coverage Certificate and applicable law. Mobile Protection Pack and Mobile Insurance:phoneclaim.com/att/mimppdeductibletiers Go claim free for 6-12 consecutive months, save 25%. Go claim free for twelve consecutive months or more, save 50%.Declining deductibles are not applicable to the screen repair ofconnected devices and the screen repair of a connected devicedoes not impact your declining deductible eligibility.6 From the Date of Loss of your last approved claim. 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registeredtrademarks of AT&T Intellectual Property. All other marks are the property of theirrespective owners.5

IMPORTANT DISCLOSURESFor residents of California, Indiana and Maryland:Consumer hotline for the California Department of Insurance is800.927.HELP (4357), for the State of Indiana Department ofInsurance is 800.622.4461, and for the Maryland InsuranceAdministration is 800.492.6116.Unless otherwise licensed, AT&T associates are not qualified orauthorized to evaluate the adequacy of your existing insurancecoverage. Questions regarding this program should be directedto CNA’s licensed agent, Asurion Protection Services, LLC. TheCoverage Certificate may provide a duplication of coveragealready provided by a consumer’s personal auto insurancepolicy, homeowner’s insurance policy, renter’s insurance policy,personal liability insurance policy, or other source of coverage.This insurance is primary over any other insurance you mayhave. Asurion and CNA strive to satisfy every customer and askthat you allow us the opportunity to resolve any question,concern or complaint you may have by calling us at 888.562.8662.The Coverage Certificate is the entire agreement between theinsurer and you. Please refer to the Coverage Certificate forcomplete terms and conditions of the coverage provided.FRAUD: Any person who knowingly and with intent to injure,defraud, or deceive any insurer files a statement of claim on anapplication containing any false, incomplete, or misleadinginformation is guilty of insurance fraud. In Florida, such conductis a felony of the third degree.ARBITRATION: The Terms and Conditions of the deviceprotection products contain binding Arbitration Agreements,which can be obtained by visiting att.com/protectioncenter,and selecting Terms and Conditions at the bottom. You shouldread the Arbitration Agreements carefully and completely, sincethey affect your rights. The Arbitration Agreements requireyou to: 1) RESOLVE ANY DISPUTES THROUGH BINDING ANDINDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURTACTIONS; AND 2) WAIVE YOUR RIGHTS TO A JURY TRIAL ANDYOUR RIGHTS TO PARTICIPATE IN CLASS ACTIONS OR CLASSOR CONSOLIDATED ARBITRATIONS. The ArbitrationAgreements do not prevent you from informing federal, state orlocal agencies of any dispute. If you do not agree to submitdisputes to binding and individual arbitration, or you do notagree to any other provision of the Arbitration Agreements, youshould not enroll in Device Protection products.For questions, contact:Mail:Asurion Protection Services LLCIowa License #1001002300Asurion Protection Services Insurance Agency LLCCustomer CareP.O. Box 411605Kansas City, MO 64141-1605CA License #OD63161Phone: 888.562.8662HOW TO FILE A CLAIMGo to phoneclaim.com/attBe sure you remember to:Use the ProTech app File the claim within 60 days of the incident. I f your device was lost or stolen, contact AT&T to temporarilysuspend service and prevent unauthorized use. all 888.562.8662 – Claim representatives are availableCMonday to Friday from 8 a.m. to 10 p.m. ET; Saturday andSunday from 9 a.m. to 9 p.m. ET. I f you receive a replacement device, your original device mustbe returned using the prepaid shipping label provided withyour replacement device. Non-return charges of up to 850may be added to your wireless bill for failure to return youroriginal device.To enroll, go to att.com/deviceprotection,call 800.331.0500 or see a sales representative. 2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.INS PD T 0918 8854 EMKT598866

Repair/ Replacement Deductibles for Non-Connected/ Wi-Fi Devices Repair of Damaged/Malfunctioning* Replacement of Lost/Stolen Wi-Fi Only Tablet Laptop Wi-Fi Only Tablet Laptop 89 199 299 *At the sole discretion of Asurion, the program administrator, a replacement for a damaged or malfunct

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