PHILADELPHIA GAS WORKS CUSTOMER Handbook
PHILADELPHIA GAS WORKSCUSTOMERhandbookpgworks.com
ABOUT USWe Work for PhiladelphiaSince 1836, Philadelphia Gas Workshas provided safe and reliable naturalgas delivery to the people, businesses,and communities of Philadelphia. Today,PGW is the largest municipally ownednatural gas utility in the country.Being owned by the City of Philadelphiameans we work for Philadelphia. Wefocus on providing the best services andoptions we can to meet the needs ofPhiladelphia today and tomorrow.PGW is also one of the largest employersin the city, creating jobs and supportingthe local economy 24 hours a day, 7 daysa week. Our hardworking teams visitevery street and avenue of Philadelphiato monitor and maintain 6,000 miles ofunderground pipeline, which serve almost500,000 residential customers and over25,000 business customers.Find out more about PGW’slegacy of service and reliability atpgworks.com
table ofcontentsWhy Natural Gas . 2Natural Gas Safety . 2Contact Us . 4Locations . 6Manage Your Account Online . 8Ways to Pay . 8Trouble Paying Your Bill? . 9Understanding Your Bill. 12Explanation of Charges. 16Ways to Save - EnergySense, Parts & Labor andEnergy Saving Tips . 18How to Turn On or Disconnect Service . 19Other Service Options - Gas Choice, Landlord Programs . 20Business Customers . 21Pipeline Improvement Program . 22Careers at PGW . 24Emergency Hotline: call immediately if you smell gas or havean unsafe condition 215-235-1212.1
WHY NATURAL GASNatural gas is safe, reliable, clean, and green!NATURAL GAS SAFETYDid You Know? Natural gas supports energyindependence;Natural gas has no smell, so we addan unpleasant, rotten egg-like odor.If you think you smell natural gas orhave an unsafe condition, leave thearea immediately, and then call PGW at215-235-1212. Natural gas is clean burning andleaves no soot or ash behind;For your safety, if you smellgas, do not: Choosing natural gas from PGWmeans supporting local jobs andboosting the local economy; By choosing natural gas, youcan reduce your carbonfootprint and decrease yourhome’s environmental impactby almost 40 percent. Use electrical devices. Use an open flame, matches,or lighters. Try to locate the source of thegas leak. Try to shut off any natural gasvalves or appliances. Start vehicles.2
Install a battery-operatedCO detector in your home. Try to put out the flames if naturalgas ignites. Re-enter the building or returnto the area until a qualifiedrepresentative says it is safe todo so. Replace batteries in yourCO detector. Never use an oven or gas rangeto heat your home.PROTECT YOURSELF AGAINSTCARBON MONOXIDE Avoid burning charcoal inenclosed spaces.Carbon monoxide (CO) is anodorless, colorless, poisonous gasthat can cause illness or death. Protectyourself and loved ones from carbonmonoxide poisoning by followingthese tips: Have your appliances, chimney,or flue serviced regularly by aqualified technician.3
CONTACT USQuestions about your bill?Please have your account number ready.Emergency HotlineCall immediately if you smell gas orhave an unsafe condition. 24 hours aday, seven days a week.215-235-1212Commercial Resource CenterBusiness Customers215-235-7077Hearing Impaired Line (TTY)215-236-4646Residential Customer Service,Billing & PaymentsMonday – Friday, 8 a.m. - 6 p.m.215-235-1000Confidential Gas Theft/Tampering Line24 hours a day, seven days a week.215-684-6383New Service InstallationFile or follow up on a claim215-684-6535 Residential Customer215-684-6730 Business Customer215-684-6740 Industrial Customer215-684-6671Call Before You DigDial 811. Safe diggingbegins with a callto PA One Call.It’s the law.Bill Collection – Collections, paymentarrangements and shut off noticesMonday – Friday, 8 a.m. - 4 p.m.215-235-1777Be Sure BeforeYou Open the DoorDial 911. Guard againstimposters posing asutility workers.Informacíon y Servício en /MYPGW@MyPGWPhillyGasWorks4
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OUR LOCATIONSServing Philadelphia residentsVisit a Customer Service Center to: Pay a bill Apply for gas service Apply for LIHEAP and Crisis Enroll in special programs and budget bill plans Schedule a service visit Transfer gas service Receive additional utility assistanceGERMANTOWN212 West Chelten Ave.Tues., Wed., Fri.9 a.m. – 5 p.m.NORTH PHILADELPHIA1337 West Erie Ave.Mon., Wed., Thurs.9 a.m. – 5 p.m.WEST PHILADELPHIA5230 Chestnut St.Mon.,Tues., Wed., Fri.9 a.m. – 5 p.m.6
FRANKFORD4410 Frankford Ave.Tues.,Thurs., Fri.9 a.m. – 5 p.m.CENTER CITY1137 Chestnut St.Mon.,Tues., Thurs., Fri.9 a.m. – 5 p.m.SOUTH PHILADELPHIA1601 South Broad St.Mon., Wed., Thurs.9 a.m. – 5 p.m.7
Manage YourAccount OnlinePay Online and Go Green!When you register for PGW’s online My Account service at pgworks.com,you give yourself the freedom to pay your bill from anywhere, at anytime. After registration, we’ll send you an email with a link to viewyour bill and make a payment. Pay from your checking or savingsaccount, or use your debit or credit card free of charge.Get more from My Account with auto pay* and e-bill from PGW.With e-bill you get monthly e-mail notifications when your bill isready to be viewed online, and auto pay gives you the comfortof easy, secure, and automatic payments on your due date.* Note: it can take up to two months for auto pay to begin onyour account. Customers should continue to pay their billuntil the auto pay confirmation appears on your PGW bill.WAYS TO PAYAt an Alternative Payment CenterUse these alternative payment centersto pay your PGW bill.By MailA check or money order can bemailed to:Philadelphia Gas WorksP.O. Box 11700Newark, NJ 07101-4700 MoneyGram (Formerly Traveler’sExpress) – Third-party paymentprocessing fee may apply IPP of America AmeriCash CheckFreeBy PhoneTo pay by phone, call 215-235-1000.Bills can be paid by phone using acredit card or check. There is a 2.95third-party payment processing feefor payments.Customers are advised to call alterativepayment centers listed here beforevisiting.In PersonTo pay in person, visit one of our sixconvenient Customer Service Centers(see pages 6-7).8
Trouble PayingYour Bill?Customer ResponsibilityProgram (CRP)PGW offers a variety of assistanceprograms to help customers paytheir natural gas heating bills. If youneed assistance making monthlypayments, PGW can help.With CRP, income-eligible residentialcustomers have one less worry. CRPgives discounts to customers bycharging a monthly amount based onhousehold size and income insteadof natural gas costs. CRP also allowscustomers to eliminate past due charges.Payment Arrangements Eligible PGW customers who havefallen behind on their gas bills canapply to pay back their arrearsover time. Call 215-235-1777.For eligibility requirements:Budget Billing Visit pgworks.com/crp; For residential customers who arecurrent on their PGW account,Budget Billing spreads your naturalgas costs across a full year to helpyou avoid big seasonal fluctuationsin your bill. Visit a PGW Customer Service Center(see Pages 6-7).9Continues on next page
Trouble PayingYour Bill?Crisis Grant ProgramLIHEAPLow Income Home Energy AssistanceProgramLow-income customers can also applyfor a Crisis grant to restore service oravoid shut-off.LIHEAP is a federal grant programthat helps customers in need paytheir heating bills. Grants are basedon household size and income and itdoesn’t matter if you rent or own.To qualify, customers must: Meet the federal poverty guidelines; Be in danger of termination or utilityservice needs to be restored.To qualify, customers must: Meet current federal poverty levelguidelines;Applications must be submitted ata designated Crisis Intake Site. Call215-560-1583 for your nearest siteand for more details on completingan application. Complete the application form,including providing the namesand social security numbers of allhousehold residents; and Supply proof of household income.Find out more about LIHEAP and startyour application at pgworks.com/liheapor at one of PGW’s Customer ServiceCenters (see pages 6-7).For more information about how toapply, call 215-235-1000.10
Third-party Notification ServiceUESFUtility Emergency Services FundThe third-party notification serviceensures that if an enrolled customerreceives a shut-off notice, PGWalso sends a copy of the notice to acustomer-designated caregiver, familymember, or organization. Third-partyrecipients do not receive copies ofmonthly bills.A privately funded grant provided forlow-income customers to help pay offthe balance of their utility bills.UESF Grant Guidelines: Only available after all publicsources of support have beenexhausted;CARESCustomer Assistance Referraland Evaluation Program Matched by PGW up to the grantamount;A referral and information programto help customers with specialcircumstances (i.e., medicalemergencies, unemployment, andhardships) pay their utility bills. If grant and PGW do not reducea customer’s balance to zero, thedifference must be paid by thecustomer before the grant andmatch are applied;For more information on anypayment assistance program, call215-235-1000 and a PGW customerservice representative will assist you. Customers (including LIHEAP andCrisis) can only apply once every24 months.Visit uesfacts.org for an applicationor call 215-972-5170 with additionalquestions.11
UnderstandingYour BillStandard Bill SampleCustomer Account NumberUse this number when requestinginformation about your account orwhen paying your bill.How to Contact UsOur emergency number andgeneral phone number can befound here. You can also visitus online to access youraccount information.Easy-to-read Bill SummaryHere you can find a summaryof your account activityincluding current charges, anypast due amounts and yourtotal amount due. A detailedbreakdown of your chargescan be found on page threeof the bill.Energy Usage InformationA 24-month graph displays asnapshot of your energyusage including the averagedaily temperature for thebilling period as well as youraverage daily cost comparedto the previous year. This willhelp you monitor your usageand energy saving efforts.PGW NewsHere you will find relevantaccount information, energysavings tips, and more.PB 20160727093000.datPHILADELPHIA GAS WORKSGas Leak Emergencies: 215-235-1212Billing & General Information (English & Espanol): 215-235-1000Access Your Account Online: www.pgworks.comPage:Billing Date:Account Number:1 of 3Jun 08, 20169999999999MONTHLY STATEMENTFrom May 06, 2016 thru Jun 07, 2016 (32 Days)JANE DOE1234 MAIN STPHILADELPHIA PA 19122Billing SummaryPast Due AmountCurrent ChargesAdjustments 113.77 1.74Total Amount Due ByJul 01, 2016Your Natural Gas SupplierNATURAL GAS SUPPLIER456 MAIN STREETPHILADELPHIA, PA 19003(999) 999-999NATURGASSUPPLIER.COM 115.51 Average daily temperature 67.5 F. Your average daily cost is 3.56 compared to 3.57 last year. )RU WKH ODVW PRQWKV- Your total usage is 1093 Ccf.- Your average monthly usage is 91.08 Ccf.Vacationing this summer? Sign up for E-bill through MyAccount and have your PGW bill sent directly to your email. Gopaperless at pgworks.comBe Sure Before You Open the Door. Before letting anyone claiming to be a utility worker into your home, always ask forID. Unsure? Call PGW or 911.Declare your independence from writing checks every month! Sign up for Autopay by visiting the Customer Care section ofpgworks.com.Questions or Complaints about your bill? Please call us before the due date at 215-235-1000, or write to: PGW P.O. Box 3500, Phila., PA 19122-0050Please return this portion with your payment.Write your account number on your check or money order made payable to Philadelphia Gas WorksPlace "X" in box foraddress corrections. Printcorrections on reverse side.JANE DOE1234 MAIN STPHILADELPHIA PA 191222Account Number:Due Date:Please Pay:9999999999Jul 01, 2016 115.51Amount Enclosed:Philadelphia Gas WorksP.O. Box 11700Newark, NJ 07101-47000099999999998000000000232564Payment StubTear off this portion of your billand return it with yourpayment; the stub includesyour account information foryour convenience. Save onthe cost of an envelope andstamp - make a free paymentthrough Autopay. Visitpgworks.comAmount Due and DateThis section reflects the total amountdue and the date that it is due.EXAMPLE OF STANDARD RESIDENTIAL PGW BILL12
Standard Bill SampleGeneral InformationHere you can find generalcontact information, officehours, and locations to ourcustomer service centers.Explanation of TermsThis section contains a detailedexplanation of terms that couldbe found on your bill.Pennsylvania’s Gas ChoiceImportant information aboutnatural gas supplier options.GENERAL INFORMATIONACCESS YOUR ACCOUNT ONLINEwww.pgworks.comCONTACT US BY PHONEGas Leaks & Emergencies (24/7)Billing & General Information (8am to 6pm, M-F)Appliance ServiceReport Theft of GasHearing Impaired TTY LineVISIT A CUSTOMER SERVICE CENTER(9AM TO 83215-236-46461137 Chestnut St. (M, T, TH, F)212 W. Chelten Ave. (T, W, F)1601 S Broad St. (M, W, TH)4410 Frankford Ave. (T, TH, F)1337 W. Erie Ave. (M, W, TH)5230 Chestnut St. (M, T, W, F)Center CityGermantownS. PhiladelphiaFrankfordN. PhiladelphiaW. PhiladelphiaEXPLANATION OF TERMSBUDGET PLAN – This plan is available to all residential customers who are not in arrears. It spreads your payments over a 12 month plan.You may start the Budget Plan at any time. To do so, or for more information, call 215 235-1000 or visit any of our Customer ServiceCenters.CCF - 100 cubic feet of gas. This is a measure of gas usage. DEKATHERMS (DTH) - A measure of the heat content valueof gas. Gas usage is determined by multiplying the MCF used by the heat content value of the gas. One DTH equals approximately ninehundred seventy cubic feet. MCF - 1,000 cubic feet of gas.COMMODITY CHARGE – The charge for basic gas supply service which is sold either by volume (ccf or mcf) or heating value (dekatherms).CUSTOMER CHARGE – A monthly charge to cover NGDC costs such as maintaining the lines, meter reading and billing.DISTRIBUTION CHARGES – The charge for delivery of natural gas from the city gate to the consumer.DISTRIBUTION SYSTEM IMPROVEMENT CHARGE – The charge for the increased replacement of infrastructure (e.g. pipes) which iscalculated by applying the same percentage to both the customer charge and the distribution charge.GAS COST ADJUSTMENT – Amount billed or credited each month to account for differences between projected and actual gas supply costsof the Natural Gas Distribution Company.METER READING INFORMATION – PGW shall use its best effort to obtain an actual meter reading regularly, and at least every six monthsfor customers without automatic meter reading devices. When the meter is not read, we estimate your gas use. To avoid estimates, you mayread your own meter and tell us the reading by calling 215 232-2244 at any time. We also offer stamped, pre-addressed postcards, which you can use to send us your meter reading by the specified date. To request a supply of these cards, call 215 235-1000,or write us at P.O. Box 3500, Philadelphia, PA 19122.MIGRATION RIDER – Applies to customers switching to an alternative gas supplier or interruptible service. Credits or surcharges acustomer’s bill for gas costs that the company paid during the time that the customer bought gas from PGW but which have not yet been fullyrecovered from or paid back to customers.NATURAL GAS DISTRIBUTION COMPANY (NGDC) –A state regulated natural gas utility which owns the gas lines and equipmentnecessary to deliver natural gas to the consumer.PAYMENT AGREEMENT PLANS – If you are behind and cannot pay your full bill, PGW offers special payment plans. Call our CollectionDepartment at 215 235-1777 or visit any of our Customer Service Centers.STATE SALES TAX –An approximate amount of your bill that is used to pay taxes to the Commonwealth of Pennsylvania.WEATHER NORMALIZATION ADJUSTMENT (WNA) –An adjustment approved by the Pennsylvania Public Utility Commission as a way tohelp PGW stabilize its income and operate more efficiently within its budget during the heating season.NATURAL GAS SUPPLIERIf you have selected a Natural Gas Supplier other than PGW, the Natural Gas Supplier is responsible for the billing of Natural Gas Suppliercharges. PGW will bill for gas delivery according to the tariff for your rate class. Commodity prices and charges are set by the Natural GasSupplier you have chosen. The Public Utility Commission regulates the distribution prices and services.RIGHTS & OBLIGATIONSA summary of your rights and obligations as a PGW customer will be made available upon request. A Rate Schedule and an explanation ofhow to verify the accuracy of a bill and an explanation of the various charges will be made available upon request.Mailing AddressElectronic Check Recovery AuthorizationNameStreetWhen you pay by check, preauthorized bank draft, ACH, or by atelephone authorized transaction you expressly authorized PGW,if your check is dishonored or returned for any reason, toelectronically debit your account for the amount of the checkplus a processing fee not to exceed the state maximum legallimit (plus all applicable sales tax). The use of a check forpayment is your acknowledgment of this policy and its terms.3StateCityTelephone(Zip)Service Location (Address of Property)StreetCityTelephoneState(Zip)EXAMPLE OF STANDARD RESIDENTIAL PGW BILLContinues on next page13
Standard Bill SamplePayments ReceivedThis section details thepayments you have made soyou can see exactly howyou paid and the totalamount we received.PB 20160727093000.datPage:JANE DOE1234 MAIN STPHILADELPHIA PA 19122Meter DetailMeter #: 99999999Multiplier 1.0000Billing Date:Account Number:Cycle #: 06Gas Pressure Factor:FromMeter DetailThis section outlines thedetails of your meter readingincluding meter number andapproximate next meterread s120.73SA ID# 9999999999, 1234 MAIN STCommercial Heat & DomesticDelivery ChargesCustomer Charge @ 18.00. 18.00. 73.14Distribution Charge 114 Ccf @ 0.64162Distribution System Improvement Charge 5%PGWMessages 4.56. 55.34Migration Rider 114 Ccf @ - 0.3269.- 37.27 113.77.Total Current Billing ChargesAdjustmentDetail.Weather Normalization AdjustmentTotal Delivery ChargesCurrent Basic ChargesThis section details yourcurrent charges. Refer to theback of your bill’s first pagefor a detailed explanation ofthese charges.Next Meter Read: Aug 05, 2016Service Point ID: 99999999991.000ToReading3 of 3Jun 08, 20169999999999. 113.77Adjustments for SA ID # 9999999999. 1.74Total Adjustments .Late Payment Charge 1.74Your estimated gas price to compare is 0.42245 per CCF.This may change in March, June, September andDecember.Shopping Information BoxWhen shopping for Natural Gas with a Natural Gas Supplier, please provide the following:PGW Account #:Service Point ID:Distribution SystemImprovement ChargeThe charge for the increasedreplacement of infrastructure(e.g. pipes) which iscalculated by applying thesame percentage to both thecustomer charge and thedistribution charge.Rate Class:Rate Schedule:99999999999999999999General Service CommercialGSCIf you are already shopping know your contract expiration date.EXAMPLE OF STANDARD RESIDENTIAL PGW BILL14
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Explanationof ChargesWant to better understand your next PGW bill?BUDGET PLAN – This plan isavailable to all residential customerswho are not in arrears. It spreads yourpayments over a 12-month plan. Youmay start the Budget Plan at any time.To do so, or for more information, call215-235-1000 or visit any of ourCustomer Service Centers.METER READING INFORMATON –PGW shall use its best effort to obtainan actual meter reading regularly andat least every six months for customerswithout automatic meter readingdevices. When the meter is not read,we estimate your gas use. To avoidestimates, you may read your ownmeter and tell us the reading by calling215-235-2050 at any time. We also offerstamped, pre-addressed post cards,which you can use to send us yourmeter reading by the specified date.To request a supply of these cards,call 215-235-2050, or write to us atP.O. Box 3500, Philadelphia, PA 19122.CCF – 100 cubic feet of gas.DEKATHERM (DTH) – A measure ofthe heat content value of gas. Gasusage is determined by multiplying theMCF used by the heat content value ofthe gas. One DTH equals approximatelynine-hundred-seventy cubic feet.PAYMENT AGREEMENT PLANS –If you are behind and cannot pay yourfull bill, PGW offers special paymentplans for eligible customers. Call ourCollection Department at 215-235-1777or visit any of our Customer ServiceCenters.MCF – 1,000 cubic feet of gas.COMMODITY CHARGE – The chargefor basic gas supply service which issold either by Volume (CCF or MCF)or heating value (dekatherms).CUSTOMER CHARGE – A monthlycharge to cover PGW costs such asmaintaining the lines, meter reading,and billing.STATE SALES TAX – An approximateamount of your bill that is used topay taxes to the Commonwealth ofPennsylvania.DISTRIBUTION CHARGES –The charge for delivery of natural gasfrom the city gate to the customer.WEATHER NORMALIZATIONADJUSTMENT (WNA) – An adjustmentapproved by the Pennsylvania PublicUtility Commission as a way to helpPGW stabilize its income and operatemore efficiently within its budget duringthe heating season.GAS COST ADJUSTMENT –Amount billed or credited each monthto account for differences betweenprojected and actual gas supply costsof PGW.16
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WAYS TOSAVEEnergySenseConservationProgramsbill for each conversion made. Not onlywill you save on water heating costs,but you will be happier knowing yourhome is always equipped with hot water.For more information and to see if youqualify, call 215-684-6700.PGW EnergySense offers valuablerebates and grants to residential andcommercial customers who makeenergy efficient upgrades to new andexisting builidings. With EnergySensegrants and rebates, customers get paidto upgrade and save on their energybills. Call 855-PGW-SOLVES or visitpgwenergysense.com to begin saving.Parts and Labor PlanAppliance breakdowns are inconvenient,costly and hard to predict. Our Parts &Labor Plan covers most parts and repairsfor natural gas appliances at residentialhomes across Philadelphia, eliminatingthe stress and expense of equipmentbreakdowns. Whether you have oneproperty or a hundred, protectingthem is quick, easy and secure atpgworks.com/plp or call 215-235-2050.Project: 2017 PGW Parts and Labor revised logo (Draft A)*Flexible low-interest loans are availableto eligible borrowers for energy-relatedimprovements through the PennsylvaniaHousing Finance Agency HomeownersEnergy Efficiency Loan Program(PHFA HEELP) 800-822-1174, phfa.orgEnergy Savings TipsNatural Gas Home HeatingConversion Install a programmablethermostat and setyour thermostatbetween 65 and 70degrees when you arehome. Keep in mindwarmer temperaturesare recommended for homes withill or elderly persons or infants.By upgrading your home to natural gasheat, you aren’t only saving on the costto heat your home, but you will also beeligible for a 500 gas credit toward yourPGW bill. If you already use natural gasfor cooking, water heating, or clothesdrying, then making the switch is easy!Take the next step to a cleaner, moreefficient heating source by calling215-684-6700. Turn your water heater temperatureto “warm” (or “low”).Natural Gas Home Water HeaterConversion Open drapes and shades during theday to allow sunlight to heat yourhome and remember to draw shadeseach evening.Upgrading your residential waterheater to natural gas is quick, easy,and affordable! Plus with the incentivesoffered from PGW, you will be eligible fora 200 or 500 credit towards your PGW Use ceiling fans to recirculateyour warm air.18
HOW TO TURN ON ORDISCONNECT SERVICETurn On ServiceTurn Off ServiceNew to the area? Moving out?Be sure to notify PGW at 215-235-1000at least seven days before the shutoffor transfer to avoid unnecessary costs.You are responsible for gas used at theproperty until PGW can access yourmeter to shut it off.There are three convenient ways to turnon natural gas service from PGW to aresidential property.*To get started you must have a gas lineand a meter installed at the property,then you can either:A note for landlords:If you are requestinga gas serviceshutoff for a tenant,download and submita notarized VoluntaryDiscontinuance Formfrom pgworks.com.1) Visit pgworks.com/turn-service-onand fill out the Turn On Service formonline;2) Call PGW at 215-235-1000;3) Visit a Customer Service Center.*You may be charged a deposit.19
OTHER SERVICEOPTIONSGas ChoicePGW can provide both natural gas supply and gas distribution services tocustomers. However, Pennsylvania’s Gas Choice program allows customers tochoose a natural gas supplier other than PGW and potentially save money.As part of this program, unless you opt out, PGW is required to provide naturalgas suppliers with your name, address, account number, and natural gas usagehistory so they may promote their services to you. You may opt out of having eitheryour natural gas usage information, or any of your account information released tonatural gas suppliers.PGW encourages you to shop regularly on the Public Utility Commission website,PAGasSwitch.com. For more information about how Gas Choice works or to optout, visit ndlord ProgramsSign up for PGW’s landlord programs forresidential and business customers to get propertynotifications when PGW is asked to shutoff gas,needs to perform service work, and when thereis PGW related collection activity. For moreinformation, visit pgworks.com/landlords.20
BUSINESSCUSTOMERSSwitch to Cleaner, SaferNatural GasTo speak to someone about switchingto natural gas service:Using natural gas can help you savemoney, whether it’s for your home orbusiness.Residential Customer Hotline215-684-6730Business Customer Hotline215-684-6740Out with the old; in with clean, safe,abundant, affordable, domestic andefficient energy source of choice.New construction or large building?No problem! Contact us about naturalgas near your property.Are you considering converting yourcurrent heating and cooling system tonatural gas? It’s a smart move that couldsave money, provide rebates and otherbenefits while lowering your carbonfootprint.Industrial Customer Hotline215-684-6671New Construction Hotline215-684-670121
Pipeline ImprovementProgramStep 2: Underground Utility MarkingPhiladelphians need safe, clean,affordable energy, and PGW strivesto meet that increasing demand.PGW invests millions of dollars everyyear to maintain the city’s natural gasdistribution system by replacingaging portions of the distributionsystem, when necessary, with newstate-of-the-art equipment.We realize construction projects of thisscope often raise a lot of questionsand we’re committed to answering allof them. Here are five primary steps toexpect while natural gas mains on yourstreet are replaced.Pennsylvania law requires companieswith underground facilities to locate andmark their utility lines with non-permanentcolored paint. PGW uses yellow andwhite paint.Step 1: Neighborhood NotificationStep 3: New Main InstallationAt least three days before pipeline workbegins, PGW crews and/or contractorsnotify residents and businesses in theimmediate neighborhood. In general,daily work hours based on the City’sposted hours of operation are Mondayto Friday, 7 a.m. - 3 p.m. or 9 a.m. 3:30 p.m. for specific sections.PGW contractors dig a trench and otherholes along the street and/or sidewalksso that new plastic or coated steelpipes can be installed. When workis completed at the end of each day,22
Step 5: Property/NeighborhoodRestorationtrenches and holes will be coveredand all equipment will be stored out ofthe way throughout the length of theproject.Step 4: New Service Line InstallationAfter gas service has been restored,PGW will begin to restore the area backto its original condition.Restoration Occurs in Two Steps:1. PGW will immediately “backfill”open trenches and holes thatresulted from pipeline improvementwork with dirt, rocks, and temporarypaving. This “backfill” is in preparationfor f
Billing & Payments Monday – Friday, 8 a.m. - 6 p.m. 215-235-1000 New Service Installation Residential Customer 215-684-6730 Business Customer 215-684-6740 Industrial Customer 215-684-6671 Bill Collection – Collections, payment arra
PHILADELPHIA FIRE CODE 2018 iii PREFACE Introduction The Philadelphia Fire Code is incorporated as Subcode “F” of the Philadelphia Building Construction and Occupancy Code (BCOC), which comprises most of Title 4 of the Philadelphia Code. The Philadelphia Fire Code is a member of a family of subcodes that together address all matters relating to the construction and occupancy of buildings .
We have audited the accompanying statements of condition of the Federal Reserve Bank of Philadelphia (“FRB Philadelphia”) as of December 31, 2020 and 2019, and the related statements of operations and changes in capital for the years then ended. We also have audited the FRB Philadelphia’s internal control over financialFile Size: 1MBPage Count: 47Explore furtherFederal Reserve Bank of Philadelphia - 2022 All You Need .www.tripadvisor.comContact Us - Philadelphia Fedwww.philadelphiafed.orgFederal Reserve Bank of Philadelphiawww.philadelphiafed.orgPhiladelphia Fed Manufacturing Index - economic indicator .www.mql5.comUnited States Philadelphia Fed Manufacturing Index - March .tradingeconomics.comRecommended to you b
Philadelphia Gas Works (“PGW”) is a municipal natural gas utility that provides natural gas serice to approximately 500,000 customers within the city of Philadelphia and is the only utility distributing natural gas within the city of Philadelphia. Effective July 2000, the
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philadelphia gas works . 1800 north 9th street . philadelphia, pa 19122 . specifications for maintenance, service, testing and repair of pgw cng filling station
Customer satisfaction has identified as an important influencer on customer loyalty. Further, customer trust impacted by customer satisfaction which proved that customer satisfaction is an antecedent of customer trust. Moreover, an indirect relationship between customer satisfaction and loyalty through customer trust was observed.
Philadelphia Gas Works ("PGW" or the "Company") provides natural gas supply and natural gas distribution services to over 520,000 customers in the City and County of Philadelphia. PGW currently has a universal service and energy conservation plan which includes, pursuant to 52 Pa. Code 62.4(b), the Customer Responsibility Program ("CRP"), the
ARTIFICIAL INTELLIGENCE Entering a new era Marc Fontaine, Airbus, on big data for planes Google visits TSE and exchanges with the students Christian Gollier on global warming and his new book Three evenings of public debate at TSE #19 SUMMER 2019. Editor ' messag Dear friends, In reaction to the “gilet jaune” social upheaval, France’s president Emmanuel Macron launched a Grand Débat .
