SYLLABUS - CIE Notes

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SYLLABUSCambridge IGCSE Travel & Tourism0471For examination in June and November 2020, 2021 and 2022.Cambridge Upper SecondaryVersion 2

Changes to the syllabus for 2020, 2021 and 2022The latest syllabus is version 2, published October 2018.A correction to a typographic error has been made to the front cover, this syllabus is offered in both Juneand November, not just NovemberThere are no significant changes which affect teaching.You are strongly advised to read the whole syllabus before planning your teaching programme.Any textbooks endorsed to support the syllabus for examination from 2014 are still suitable foruse with this syllabus.Cambridge Assessment International Education is part of the Cambridge Assessment Group. Cambridge Assessment isthe brand name of the University of Cambridge Local Examinations Syndicate (UCLES), which itself is a department of theUniversity of Cambridge.UCLES retains the copyright on all its publications. Registered centres are permitted to copy material from this booklet fortheir own internal use. However, we cannot give permission to centres to photocopy any material that is acknowledged to athird party even for internal use within a centre.

Contents1. Introduction. 21.11.21.31.41.5Why choose Cambridge International?Why choose Cambridge IGCSE?Why choose Cambridge IGCSE Travel & Tourism?Cambridge ICE (International Certificate of Education)How can I find out more?2. Teacher support. 52.1 Support materials2.2 Endorsed resources2.3 Training3. Assessment at a glance. 64. Syllabus aims and assessment objectives. 74.14.24.34.44.5Syllabus aimsAssessment objectivesRelationship between assessment objectives and componentsGrade descriptionsScheme of assessment5. Syllabus content. 11Unit 1:Unit 2:Unit 3:Unit 4:Unit 5:Unit 6:The travel and tourism industryFeatures of worldwide destinationsCustomer care and working proceduresTravel and tourism products and servicesMarketing and promotionThe marketing and promotion of visitor services6. Coursework investigation. 216.16.26.36.4IntroductionChoosing an investigationCollecting the evidencePreparing the report7. Assessment of coursework. 257.1 Coursework assessment criteria7.2 Moderation7.3 Resubmission of coursework and carrying forward of internally assessed marks8. Other information. 32

Introduction1.Introduction1.1 Why choose Cambridge International?Cambridge Assessment International Education prepares school students for life, helping them develop aninformed curiosity and a lasting passion for learning. We are part of the University of Cambridge.Our international qualifications are recognised by the world’s best universities and employers, givingstudents a wide range of options in their education and career. As a not-for-profit organisation, we devoteour resources to delivering high-quality educational programmes that can unlock learners’ potential.Our programmes and qualifications set the global standard for international education. They are createdby subject experts, rooted in academic rigour and reflect the latest educational research. They provide astrong platform for students to progress from one stage to the next, and are well supported by teaching andlearning resources.Every year, nearly a million Cambridge learners from 10 000 schools in 160 countries prepare for their futurewith an international education from Cambridge International.Cambridge learnersOur mission is to provide educational benefit through provision of international programmes andqualifications for school education and to be the world leader in this field. Together with schools, wedevelop Cambridge learners who are: confident in working with information and ideas – their own and those of others responsible for themselves, responsive to and respectful of others reflective as learners, developing their ability to learn innovative and equipped for new and future challenges engaged intellectually and socially, ready to make a difference.RecognitionCambridge IGCSE is recognised by leading universities and employers worldwide, and is an internationalpassport to progression and success. It provides a solid foundation for moving on to higher level studies.UK NARIC, the national agency in the UK for the recognition and comparison of international qualificationsand skills, has carried out an independent benchmarking study of Cambridge IGCSE and found it to becomparable to the standard of GCSE in the UK. This means students can be confident that their CambridgeIGCSE qualifications are accepted as equivalent to UK GCSEs by leading universities worldwide.Learn more at www.cambridgeinternational.org/recognitionSupport for teachersA wide range of materials and resources is available to support teachers and learners in Cambridge schools.Resources suit a variety of teaching methods in different international contexts. Through subject discussionforums and training, teachers can access the expert advice they need for teaching our qualifications. Moredetails can be found in Section 2 of this syllabus and at www.cambridgeinternational.org/teachers2Cambridge IGCSE Travel & Tourism 0471. Syllabus for examination in 2020, 2021 and 2022.

IntroductionSupport for exams officersExams officers can trust in reliable, efficient administration of exams entries and excellent personal supportfrom our customer services. Learn more at www.cambridgeinternational.org/examsofficersOur systems for managing the provision of international qualifications and education programmesfor learners aged 5 to 19 are certified as meeting the internationally recognised standard for qualitymanagement, ISO 9001:2008. Learn more at www.cambridgeinternational.org/ISO90011.2 Why choose Cambridge IGCSE?Cambridge IGCSEs are international in outlook, but retain a local relevance. The syllabuses provideopportunities for contextualised learning and the content has been created to suit a wide variety of schools,avoid cultural bias and develop essential lifelong skills, including creative thinking and problem-solving.Our aim is to balance knowledge, understanding and skills in our programmes and qualifications to enablestudents to become effective learners and to provide a solid foundation for their continuing educationaljourney.Through our professional development courses and our support materials for Cambridge IGCSEs, weprovide the tools to enable teachers to prepare students to the best of their ability and work with us in thepursuit of excellence in education.Cambridge IGCSEs are considered to be an excellent preparation for Cambridge International AS & A Levels,the Cambridge AICE (Advanced International Certificate of Education) Diploma, Cambridge Pre-U, and othereducation programmes, such as the US Advanced Placement program and the International BaccalaureateDiploma programme. Learn more about Cambridge IGCSEs at www.cambridgeinternational.org/igcseGuided learning hoursCambridge IGCSE syllabuses are designed on the assumption that learners have about 130 guided learninghours per subject over the duration of the course, but this is for guidance only. The number of hoursrequired to gain the qualification may vary according to local curricular practice and the students’ priorexperience of the subject.1.3 Why choose Cambridge IGCSE Travel & Tourism?Cambridge IGCSE Travel & Tourism is designed to help meet the need for skilled and knowledgeableindividuals in this rapidly diversifying industry. The intention of the syllabus is to provide a broad introductionto the travel and tourism industry and related ancillary service industries.The syllabus develops practical skills across a range of working roles, as well as providing a global andlocal perspective on travel and tourism. Students gain an overview of the industry, and learn about populardestinations, customer care, working procedures, travel and tourism products and services, and marketingand promotion.Through their studies, students will gain an understanding of the concepts, models and theories used withinthe industry, and also enhance their skills of investigation, analysis, interpretation and evaluation.Cambridge IGCSE Travel & Tourism 0471. Syllabus for examination in 2020, 2021 and 2022.3

IntroductionPrior learningCandidates beginning this course are not expected to have studied travel and tourism previously.ProgressionCambridge IGCSE Certificates are general qualifications that enable candidates to progress either directly toemployment, or to proceed to further qualifications.Candidates who are awarded grades C to A* in Cambridge IGCSE Travel & Tourism are well prepared tofollow courses leading to Cambridge International AS & A Level Travel & Tourism, or the equivalent.1.4 Cambridge ICE (International Certificate of Education)Cambridge ICE is a group award for Cambridge IGCSE. It gives schools the opportunity to benefitfrom offering a broad and balanced curriculum by recognising the achievements of learners who passexaminations in a number of different subjects.Learn more about Cambridge ICE at www.cambridgeinternational.org/cambridgeice1.5 How can I find out more?If you are already a Cambridge schoolYou can make entries for this qualification through your usual channels. If you have any questions, pleasecontact us at info@cambridgeinternational.orgIf you are not yet a Cambridge schoolLearn about the benefits of becoming a Cambridge school at www.cambridgeinternational.org/startcambridgeEmail us at info@cambridgeinternational.org to find out how your organisation can register to become aCambridge school.4Cambridge IGCSE Travel & Tourism 0471. Syllabus for examination in 2020, 2021 and 2022.

Teacher support2.Teacher support2.1 Support materialsYou can go to our public website at www.cambridgeinternational.org/igcse to download current andfuture syllabuses together with specimen papers or past question papers, examiner reports and gradethreshold tables from one series.For teachers at registered Cambridge schools a range of additional support materials for specificsyllabuses is available from the School Support Hub. Go to www.cambridgeinternational.org/support(username and password required). If you do not have access, speak to the Teacher Support coordinator atyour school.2.2 Endorsed resourcesWe work with publishers who provide a range of resources for our syllabuses including print and digitalmaterials. Resources endorsed by Cambridge International go through a detailed quality assurance processto make sure they provide a high level of support for teachers and learners.We have resource lists which can be filtered to show all resources, or just those which are endorsed byCambridge International. The resource lists include further suggestions for resources to support teaching.See centre for further information.2.3 TrainingWe offer a range of support activities for teachers to ensure they have the relevant knowledge and skills todeliver our qualifications. See www.cambridgeinternational.org/events for further information.Cambridge IGCSE Travel & Tourism 0471. Syllabus for examination in 2020, 2021 and 2022.5

Assessment at a glance3.Assessment at a glanceCandidates take:2 hoursPaper 1Core PaperShort answer question paper(60% of total marks)100 marksand either:Paper 2or:2½ hoursPaper 3Alternative to CourseworkCoursework Investigation (max 3000 words)Short answer question paper, based primarilyon Unit 5 of the syllabusCentre-based assessment, directed towardsUnit 6 of the syllabus(40% of total marks)(40% of total marks)100 marks60 marksAvailabilityThis syllabus is examined in the June and November examination series.Paper 3 is not available to private candidates.Detailed timetables are available from www.cambridgeinternational.org/timetablesCentres in the UK that receive government funding are advised to consult the Cambridge websitewww.cambridgeinternational.org for the latest information before beginning to teach this syllabus.Combining this with other syllabusesCandidates can combine this syllabus in an examination series with any other Cambridge Internationalsyllabus, except: Cambridge O Level Travel & Tourism (7096) syllabuses with the same title at the same level.Please note that Cambridge IGCSE, Cambridge IGCSE (9–1) and Cambridge O Level syllabuses are at thesame level.6Cambridge IGCSE Travel & Tourism 0471. Syllabus for examination in 2020, 2021 and 2022.

Syllabus aims and assessment objectives4.Syllabus aims and assessment objectives4.1 Syllabus aimsThe aims of the Cambridge IGCSE Travel & Tourism syllabus are to provide candidates with: an understanding of the travel and tourism industry theoretical knowledge of the industry and related sectors, including knowledge of travel and tourismproducts and services, the infrastructure on which they depend and the transport system needed tooperate them practical ability in a range of skills and procedures related to working in the travel and tourism industry,including knowledge of the essential personal and professional skills required by individuals working inthe service sector critical awareness of the physical, social and economic environments in which travel and tourism takesplace, including understanding of the global, regional and local perspectives of travel and tourism.The syllabus develops a clear understanding of the relationship between the theory and practice of workingin travel and tourism. Candidates are encouraged to develop an understanding of tourist industry operationsand problems, and competence in identifying procedures and solutions, by using best practice fromindustry, established business techniques and information systems. Through investigation, candidates applytheir knowledge and skills in a detailed study of a particular aspect of the travel and tourism industry.4.2 Assessment objectivesAO1 Knowledge with understandingCandidates should be able to:A. Recall, select and present relevant factual information.B. Demonstrate and apply knowledge with understanding of the correct use of the following in the traveland tourism industry:(i) commonplace terms, definitions and facts(ii) major concepts, models, patterns, principles and theories.AO2 Investigation and analysis of evidenceCandidates should be able to:A. Collect evidence from both primary and secondary sources, under guidance or independently, and beaware of the limitations of the various collection methods.B. Record, classify and organise relevant evidence from an investigation in a clear and coherent form.C. Present the evidence in an appropriate form and effective manner, using a wide range of appropriateskills and techniques, including verbal, numerical, diagrammatic, cartographic, pictorial and graphicalmethods.D. Apply knowledge and understanding to select relevant data, recognise patterns and analyse evidence.Cambridge IGCSE Travel & Tourism 0471. Syllabus for examination in 2020, 2021 and 2022.7

Syllabus aims and assessment objectivesAO3 Interpretation and evaluationCandidates should be able to:A. Communicate their ideas and opinions in an accurate, concise and logical manner.B. Present reasoned explanations for phenomena, patterns and relationships.C. Understand the implications of, and draw inferences from, data and evidence.D. Discuss and evaluate choices, and make reasoned decisions, recommendations and judgements.E. Draw valid conclusions by a reasoned consideration of evidence.4.3 Relationship between assessment objectives and componentsAssessmentobjectivePaper 1Core PaperPaper 3Coursework%Paper 2Alternative toCoursework%Approx. %totalqualificationAO1 K nowledge withunderstanding40404040AO2 Investigationand analysis ofevidence35353535AO3 Interpretationand evaluation25252525%4.4 Grade descriptionsGrade ATo achieve a Grade A, a candidate will be able to:8 Recall, select and present relevant factual information and communicate ideas and opinions in aneffective, accurate, concise and logical manner Demonstrate consistently accurate use of travel and tourism industry terminology, including commonlyused definitions, concepts, models and patterns Use knowledge and understanding to select relevant examples, recognise patterns and trends, and toanalyse evidence Present thoroughly reasoned explanations for phenomena, patterns and relationships Understand the implications and draw valid inferences from data and source materials Discuss and evaluate choices, and make reasoned decisions, recommendations and judgements Draw valid conclusions by a reasoned consideration of evidenceCambridge IGCSE Travel & Tourism 0471. Syllabus for examination in 2020, 2021 and 2022.

Syllabus aims and assessment objectivesGrade CTo achieve a Grade C, a candidate will be able to: Recall, select and present relevant factual information and communicate ideas and opinions in a mostlyaccurate and logical manner Demonstrate sound use of travel and tourism industry terminology, including commonly useddefinitions, concepts, models and patterns, although with some omissions Use knowledge and understanding to select some relevant examples, to recognise some patterns andto attempt analysis of some evidence Present valid explanations for phenomena, patterns and relationships Understand some implications and draw some valid inferences from data and source materials Discuss and evaluate some choices, and attempt reasoned decisions, recommendations andjudgements Draw sound conclusions by a consideration of some of the evidenceGrade FTo achieve a Grade F, a candidate will be able to: Recall, select and present some factual information and communicate ideas and opinions with someaccuracy and structure Demonstrate some use of travel and tourism industry terminology, including commonly used definitions,concepts, models and patterns, although with significant omissions Use knowledge and understanding to select some examples, to recognise some patterns and to attemptlimited analysis of evidence Present limited explanations for phenomena, patterns and relationships Understand some implications and draw some inferences from data and source materials Discuss or evaluate a limited number of choices, and attempt decisions, recommendations andjudgements which may not always be fully appropriate Draw limited conclusions by a superficial consideration of some of the evidenceCambridge IGCSE Travel & Tourism 0471. Syllabus for examination in 2020, 2021 and 2022.9

Syllabus aims and assessment objectives4.5 Scheme of assessmentThe syllabus is available for examination in the June and November series.Candidates take:Paper 12 hoursThis question paper has four scenario-based questions which require candidates to provide shortanswers.The scenarios are set in an international travel and tourism environment, although some provision ismade for candidates to refer to local examples.(60% of total marks)and either:Paper 2or:2½ hoursAlternative to CourseworkThis question paper has four scenariobased questions, which requirecandidates to provide short answers.Paper 3Coursework Investigation* (Centre-basedassessment)It is based primarily on the contents ofUnit 5.This is an investigation which is directed towards thecontents of Unit 6,

1.2 Why choose Cambridge IGCSE? Cambridge IGCSEs are international in outlook, but retain a local relevance. The syllabuses provide opportunities for contextualised learning and the content has been created to suit a wide variety of schools, avoid cultural bias and develop essential lifelong skills, including creative thinking and problem-solving.

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