Tupperware Orientation MEMBER’s Guide

Tupperware Orientation MEMBER’s GuidePhone: 610-214-0200 Code: 554671#Follow along and fill in the blanks!Welcome! Thank you for joining us! Have this outline and your PINK Success tool box from your kit.If you do not have your kit yet – it’s ok – you will need to check it out when you get it!Introductions: Who’s on the call and introduce yourself.Brief Overview of today’s call: People come into this business for a variety of reasons. And,there are many different ways to make money with it. Have your Orientation outline andpen ready to take notes and start your success.General Info:Who is/are your upline Directors, Legacy Executive Director and Regional VP? LegacyExecutive Directors, of Champion Enterprises. Regional VP iswith the TNT Region!Activate your my.tupperware.com site! HOME PAGE View- variesTabs across the top include:My Learning: Provides you with the knowledge and tools you need to be confident ingrowing your Tupperware business. Remember: “Knowledge Confidence!” iTup, Trainingvideos, and much more for you to explore!My Business: Last 14 days, Current Promotions, Sales Aids, Sampling and so much more My Business Sampling Program: find current Sample Lists available to you. To keepyour kit updated you can purchase samples of the new products up to fornew monthly sales brochure, new catalog and fundraiser brochure.Orientation, pg 1

My Business Sales Aids: find the current Sales Aid List. Sales aids include catalogs,flyers, key chains, tiny treasures, order forms, dating & conversation starters, etc. Seethe complete list including pictures online.My Success: This section is all about celebrating you and your success with recognition,while providing level specific information you need to maintain or grow your business.Web Tools: This is where you’ll go to set up and edit your customer website, track onlineorders, and update/change your account informationMy Sales: Enter Orders, Add Recruits, Sales Reports Tupperware Contacts: Click on the small ‘ ’ link in the top right hand corner.‘Alerts’ appears in red when you have a new contact!Do you have your PINK Success Tool Box? Please open it up and we can go through ittogether! Overview of Business Starter Kit Materials: Datebook Host Coaching Guides (4) Host Party Planning Envelopes (4) Party Partner Guide Recruiting Brochures (4) Generic Business Cards (50) Catalogs & Monthly Brochures (20 each) Order forms (50) Also, included: Tiny Treasure bag, current dating gifts (4), apron, kit bag and 375 ofTupperware products!Review Date Book: (follow pages of the datebook thru this section) Welcome organize and make your dreams come true! Begin with Planning!!! Setyour goals, and make your plan integrate your personal & business! Record yourTupperware contact info. (pages 1-3) Development what is iTup? (page 4) Checklist important contact info to have on hand fill in (page 5) Confident Start Awards (pages 6-7) Monthly Sections: Set goals, action plan, overcoming obstacles,advertising/expanding business Month End: of the calendar month! NOT the last date of the month.Please take some time to dream of your Tupperware Success. Then notify your director orrecruiter that you are ready to share your dreams! We ask you to complete this section forYOU! If you think about what you want in life, make a plan and write it down. Your odds ofmaking it happen will rise dramatically! If you share WHY you are in Tupperware with yourdirector and/or recruiter we can help you stay focused and attain those goals.Only three percent of adults have written goals, and everyone else works for them. Brian TracyBy sharing with others what you do in Tupperware – you have the opportunity to earn even more!Orientation, pg 2

Taking Orders:2 types of order forms available: (short, included in your starter kit) &Shopping Order form-proven to increase sales.1. Make sure the customer fills out their information completely.2. Collect addresses for future business. To get their email, you mightsay, “Sally, would you like to stay connected after the party? Stay up do date withnew products and specials. I would love to add you to my contact list.3. Remind them to check the boxes they are interested in. Full or Part-Time Career, A party or Fundraiser. TIP: Highlight Email & Checkboxes on your order forms.4. Item # is found in the catalog. 3-4 digit numbers are regular priced items. Item #’sbeginning with “8” with 5-6 digits are sale priced items or Purchase with Purchase(PWP) Items.5. Description and price. Completing these is a good double-check for you, whenordering!6. Add it up! Customers can pay by: Cash, Check (made payable you), Visa, MC orDiscover.7. Shipping and Handling is % of the retail product total with a minimum. In other words, product retail totals under 45 will be charged a flat 4.50and everything over 45 is 10% of product total.8. Add product total and shipping to get Subtotal 1.9. Tax rate is based on the address. In most states shipping IS taxed. If yourcustomers question this, let them know it is state mandated and not from Tupperware.10. Payment should be collected at time of the order. (We do not recommend placingorders unless you have received payment.)11. Customers can round up their total for our “Change for the Better Campaign” for theBoys & Girls Clubs of America. You check the round up box on the order in thecomputer for the donation.12. Customers will receive pink copy, host yellow and consultants keeporiginal order.Warranty:Please refer to the warranty program info on my.tupperware.com under MyBusiness Products, Catalogs Warranty Program to see what is covered and what is not.Warranty items can be ordered alone, or with other orders. Shipping and Handling IScharged for warranty items when ordered alone. Helpful Hint: Print the warranty guidelinesand carry with you!Tupperware is guaranteed for life against C , C , B and P !To determine the exact part that needs replacing, look at the Number on the product.With the mold number, you can search for a replacement part in various different ways.1. Use the Item Search feature in My Sales located in the Navigation Menu by clicking onSearch Item Search. Then, key in the Mold Number in the Mold Number field, click onthe Search button to execute your search.2. Use a short, abbreviated description in the ‘Item Search Parts Replacement’ link.Orientation, pg 3

3. You can also look up Mold number by cell phone, using the Tupperware TextMessaging Service, if you have signed up for this Service and have Text Messagingcapabilities. (how to sign up details below)Use the Item number to order. If the item is labeled “OBS” this means the item isand not currently available. Suggest an alternative item and order it as the warranty item.“CAT” means that the product is available in the and you may use thecatalog item number to order the warranty item.How to subscribe to the Tupperware Text Message ServiceStep 1: Send text message to TWARE (89273). SUBSCRIBE (your 11-digit ID)Step 2: Email confirmationAfter you send the message you should receive the following text message:To complete your subscription to the Text Message Service, you need access to email. Check thatyour email address in My Sales is current before completing the subscription steps.Also, make sure your cell phone plan includes text messaging, and check the rates that your cellphone company may charge.Check your email address in the text message for the confirmation email. You need to click on thelink in the email to confirm your subscription. Once you successfully confirmed, you’ll see the followingtext message:Congratulations! Your account was successfully activated!You’ve completed the subscription process and can begin using the Text Message Service.What do I do with the broken Tupperware? Using a permanent marker, make a big X on the bottom of the container. Adddays to the date for reference. Writing the customer name and the date on each piece for future reference is alwaysa good practice. Keep the Tupperware for a minimum of days. (You’ll have a reminder popup when you place any order with replacements) Tupperware has the option of requesting broken pieces at any time from you within 30days of the replacement order.Placing Orders:By Phone - You may call in your orders to Customer Care: 1-866-376-7520. As a newConsultant, you can call Customer Care to place your orders at no charge during your firstweeks (Beginning your 14th week a nominal fee of 1.5% of the retail party total will be charged.) Seereference guide below for complete details.Online – Go to your my.tupperware.com site and click on the “My Sales” tab and selectEnter Orders. Go to for great step by step training. See reference guidebelow for complete details.Orientation, pg 4

Sign up for a Tupperware Card:Use the link “Tupperware Card” when in the My Sales section and enjoy 3 Benefits!1. This will allow your customer checks to clear before Tupperware pulls from youraccount. Funds are debited in business days.2. Tupperware will directly deposit your bonus checks and E-Commerce commissions!No waiting on the mailman!3. Earn points to redeem for supplies.Base Host Program! 175 Free Thank You gift – consultant cost 250 Host earns % in Host Credit 25 free and (1) ½ price item Thank you 450 Host earns % in Host Credit 68 Free & (2) ½ price item Thank you gift 1000 Host earns % in Host Credit 200 Free & (3) ½ price item Thank you gift**Host credits and ½ price selections cannot be used towards sale priced items.Helpful hint: 3-4 digit item numbers only* Avoid an additional shipping charge with retail orders over 100Tupperware Benefits: Benefits include a % discount on any product. Sale or Full price. % off Tupperware in the sampling program! Once per month discount onany new products released and exclusive host gift options. Keeping your account active is easy by submitting in retail sales in arolling 4 month period. Other benefits include: Health Care, business services, cell phone services, and more.Click on the MORE Benefits link online. SELLING ON E-BAY OR OTHER AUCTION SITES IS STRICTLY PROHIBITED AND CAN CAUSETHE TERMINATION OF YOUR TUPPERWARE ACCOUNT PRIVILEGES.Additional options to help you build your business:o Pay for and set up a Tupperware Website. The cost for the site is per monthfor the “Plus” site, and 15.95 per month for the “Gold” site.o All consultants with a paid My.Tupperware site who achieve 500 or more in personalsales (in a sales period) will be able to receive benefits in the eCommerce Pool. TheyOrientation, pg 5