MG5200 Series Service Manual - CommentReparer
MG5200 seriesService Manual(MG5210 / MG5220 / MG5230 / MG5240 / MG5250 / MG5270 /MG5280)Revision 0QY8-13DC-000COPYRIGHTc2010 CANON INC. CANON MG5200 series 082010 XX 0.00-0ScopeThis manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary forqualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers informationapplicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to yourregion.This manual does not provide sufficient information for disassembly and reassembly procedures.Refer to the graphics in the separate Parts Catalog.RevisionThis manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product.When changes are made to the contents of the manual, Canon will release technical information when necessary. Whensubstantial changes are made to the contents of the manual, Canon will issue a revised edition.The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:TrademarksProduct and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.CopyrightAll rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another languagewithout the written permission of Canon Inc., except in the case of internal business use.Copyright 2010 by Canon Inc.CANON INC.Inkjet Device Market Support Management Div.451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan
MG5200 seriesINTRODUCTION[ How to use this Service Manual ]This manual is intended to solve printer problems smoothly, with each section representing the typical service procedures, as shownbelow.TroubleshootingRepairIdentify the problem, and handle it accordingly.When a part needs to be replaced, see this section.Adjustment & Settings After repair, perform the necessary adjustment and settings.VerificationAppendixAt the end of the servicing, verify the machine following the inspection flow in this section.Information that will be necessary for maintenance and repair of the machineThis manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separateParts Catalog. INTRODUCTION
MG5200 seriesTABLE OF CONTENTS1. TROUBLESHOOTING1-1. Troubleshooting by Symptom1-2. Operator Call Error Troubleshooting1-3. Service Call Error Troubleshooting2. REPAIR2-1. Major Replacement Parts and Adjustment2-2. Disassembly & Reassembly Procedures(1) External housing removal(2) Cable wiring and connection(3) Emblem removal(4) Carriage unlocking(5) ASF unit removal(6) Right chassis removal(7) Carriage unit removal(8) Spur unit and platen unit removal(9) Purge drive system unit (right plate) and switch system unit (left plate) removal(10) Engine unit reassembly(11) Ink absorber replacement3. ADJUSTMENT / SETTINGS3-1. Adjustment3-2. Adjustment and Maintenance in User Mode3-3. Adjustment and Settings in Service Mode(1) Service mode operation procedures(2) Service Tool functions(3) LF / Eject correction(4) Button and LCD test(5) Ink absorber counter setting(6) Disc label print position correction3-4. Grease Application3-5. Special Notes on Servicing(1) For smeared printing, uneven printing, or non-ejection of ink(2) Paper feed motor adjustment(3) Carriage unit replacement(4) Document pressure sheet (sponge sheet) replacement(5) Ink absorber counter setting(6) Preventive replacement of ink absorber4. VERIFICATION AFTER REPAIR4-1. Standard Inspection Flow4-2. Integrated Inspection Pattern Print4-3. Ink Absorber Counter Value Print
5. APPENDIX5-1. Customer Maintenance5-2. Special Tools5-3. Sensors5-4. Serial Number Location6. MACHINE TRANSPORTATION TABLE OF CONTENTS
MG5200 seriesTABLE OF CONTENTS1. TROUBLESHOOTING1-1. Troubleshooting by SymptomSymptomFaulty operationSolutionThe power does not turn on.The power turns offimmediately after power-on.(1) Confirm cable connection:- DC harness ass'y- Power switch harness ass'y No incomplete connection, cablebreakage, or cable caught in units(2) Replace the following item(s):- Logic board ass'y- AC adapter- DC harness ass'yA strange noise occurs.(1) Examine and remove any foreign materialfrom the drive portions.(2) Replace the following item(s):- The part generating the strange noise- Purge drive system unitThe LCD does not displayproperly.A portion of the LCD is notdisplayed.The display flickers.(1) Confirm cable connection:- LCD cable ass'y- Panel cable ass'y No incomplete connection, cablebreakage, or cable caught in units(2) Replace the following item(s):- LCD unit- LCD cable ass'y- Panel cable ass'y- Operation panel unit- Logic board ass'yPaper feed problems (multifeeding, skewed feeding, nofeeding).(1) Examine and remove any foreign materialfrom the following parts:- ASF unit- PE sensor- Paper guide unit- Pressure roller unit- Spur unit(2) Confirm that the paper guides are setproperly.(3) Confirm the PF rear cover and thecassette conditions.(4) Confirm cable connection:- PE sensor cable- Paper feed relay harness ass'y No incomplete connection, cablebreakage, or cable caught in units1 / 62
(5) Replace the following item(s):- ASF unit (for paper feeding error from therear tray)- Pick-up arm unit (for paper feeding errorfrom the cassette)- PE sensor board ass'y- Pressure roller unit- PE sensor cable- Cassette unitFaulty scanning (no scanning,strange noise).(1) Confirm cable connection:- Scanner motor cable- CIS FFC No incomplete connection, cablebreakage, or cable caught in units(3) Replace the following item(s):- Scanner unit- Logic board ass'yThe disc tray is not pulled in the (1) Confirm that the reflector on the back ofthe disc tray is clean:feeder*2.- Cleaning of the reflector(2) Replace the following item(s):- Logic board ass'y- CDR tray ass'y- Platen unitUnsatisfactory print qualityMachine not recognized by aUSB-connected computer.(1) Confirm the USB cable connection.(2) Connect the machine to another computervia the USB cable, and check if themachine is recognized.(3) Replace the following item(s):- USB cable- Logic board ass'yNo printing, or no color ejected.Faint printing, or white lines onprintouts.Uneven printing.Improper color hue.See 3-5. Special Notes on Servicing, (1) Forsmeared printing, uneven printing, or nonejection of ink, for details.(1) Confirm the ink tank conditions:- No remainder of the outer film (the airthrough must be opened)- Whether the ink tank is Canon-genuineone or not- Whether the ink tank is refilled one or not- Re-setting of an ink tank(2) Remove foreign material from the purgeunit caps, if any.(3) Confirm the conditions of the carriagehead contact pins.(4) Perform cleaning or deep cleaning of theprint head.2 / 62
(5) Perform print head alignment.(6) Replace the following item(s):- Print head*1, and ink tanks- Logic board ass'y- Purge drive system unit- Carriage unitFaulty scanningPaper gets smeared.(1) Clean the inside of the machine.(2) Perform bottom plate cleaning.(3) Perform paper feed roller cleaning.(4) Replace the following item(s):- Pressure roller ass'y (if smearing is heavy)- Print head*1 (when smearing is caused bythe print head)The back side of paper getssmeared.(1) Clean the inside of the machine.(2) Perform bottom plate cleaning.(3) Examine the platen ink absorber.(4) Examine the paper eject roller.(5) Replace the following item(s):- The part in the paper path causing thesmearingGraphic or text is enlarged onprintouts in the carriagemovement direction.(1) Confirm that the carriage slit film is freefrom smearing or scratches:- Cleaning of the timing slit strip film.(2) Replace the following item(s):- Timing slit strip film- Carriage unit- Logic board ass'y- Scanner unit (for copying)Graphic or text is enlarged onprintouts in the paper feeddirection.(1) Confirm that the LF / EJ slit film is freefrom smearing or scratches:- Cleaning of the LF / EJ slit film.(2) Replace the following item(s):- Timing slit disk feed film- Timing slit disk eject film- Timing sensor unit- Platen unit- Logic board ass'y- Scanner unit (for copying)Smearing in disc labelprinting*2.Streaks on the printed disclabel*2.(1) Check if the printable disc is therecommended one or not:- Change of the printer driver settings(2) Replace the following item(s):- Pressure roller unit (if smearing is heavy)- CDR tray ass'y- Platen unitNo scanning.(1) Confirm cable connection.(2) Replace the following item(s):3 / 62
- Scanner unit- Logic board ass'yStreaks or smears on thescanned image.Network connection problem No printing.(1) Clean the platen glass and the documentpressure sheet.(2) Confirm the position of the documentpressure sheet.(3) Replace the following item(s):- Scanner unit- Document pressure sheet- Logic board ass'y(1) Examine if printing is performed properlyvia USB connection.(2) Confirm the network connection.(3) Replace the following item(s):- Logic board ass'y- Wireless LAN board ass'y*1: Replace the print head only after the print head deep cleaning is performed 2 times, and when theproblem persists.*2: Only for disc label printing supported regions.4 / 62
1-2. Operator Call Error (by Alarm LED Lit in Orange) TroubleshootingErrors and warnings are displayed by the following ways:1. Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution aredisplayed on the LCD in text and by icon.2. Messages during printing from a computer are displayed on the printer driver Status Monitor.3. Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call errorrecord" area in EEPROM information printButtons valid when an operator call error occurs:1. ON button: To turn the machine off and on again.2. OK button: To clear and recover from an error. In some operator call errors, the error will automaticallybe cleared when the cause of the error is eliminated, and pressing the OK button may not benecessary.3. Stop button: To cancel the job at error occurrence, and to clear the error.ErrorcodeUNo.No paper in therear tray.[1000]---Rear tray.There is no paper.Load paper andpress [OK].No disc tray*1.[1001]---There is no disc tray. Set the disc tray, and- CDR tray ass'ySet the tray and press press the OK button.- Carriage unit[OK].If the error is not cleared,confirm that the disc trayis not cracked ordamaged.No printabledisc*1.[1002]---Printable disc is notset. Place a disc onthe disc tray andpress [OK].Set a printable disc in the - CDR tray ass'ydisc tray, and insert the- Carriage unitdisc tray in the properposition. Then, press theOK button.If the error is not cleared,re-set the printable disc inthe tray, and try again.No paper in thecassette.[1003]---Cassette.There is no paper.Load paper and press[OK].Confirm that the cassette - Pick-up arm unitis selected as the paper- Pressure roller ass'ysource. Set the paper in- Cassette unitthe cassette, and press theOK button.Note that the cassette isErrorMessage on theLCD5 / 62SolutionParts that are likelyto be faultyConfirm that the rear tray - PE sensor board ass'yis selected as the paper- ASF unitsource. Set the paper in- Pressure roller unitthe rear tray, and pressthe OK button.If the error is not cleared,confirm that no foreignmaterial is inside thepaper feed slot.
for plain paper only.Paper jam.[1300]---Paper jam in therear guide.[1303]---Paper jam in theunder guide.[1304]---Ink may haverun out.[1600]U041 The ink may haverun out. Replacingthe ink tank isrecommended.Replace the applicable- Spur unitink tank, or press the OKbutton to clear the errorwithout ink tankreplacement. When theerror is cleared bypressing the OK button,ink may run out duringprinting.Ink tank notinstalled.[1660]U043 The following inktank cannot berecognized.(Applicable ink tankicon)Install the applicable ink - Ink tanktank(s) properly, and- Carriage unitconfirm that the LED's ofall the ink tanks light red.Print head notinstalled, or notproperlyinstalled.[1401]U051 Print head is notinstalled. Install theprint head.Install the print head- Print headproperly.- Carriage unitIf the error is not cleared,confirm that the printhead contact pins of thecarriage are not bent.U052 The type of printhead is incorrect.Install the correctprint head.Re-set the print head. Ifthe error is not cleared,the print head may bedefective. Replace theprint head. If the error isnot cleared, confirm thatthe print head contactpins of the carriage arenot bent.Faulty printhead ID.Print headtemperaturesensor error.[1403]FaultyEEPROM dataof the printhead.[1405]Inner *1],[1855*1]---The paper isjammed. Clear thepaper and press[OK].Remove the jammedpaper and press the OKbutton.For paper jam in the rearguide, confirm that therear guide is notdislocated.- Pick-up arm unit- ASF unit- Pressure roller ass'y- Cassette unit- Rear guide unit- Print head- Carriage unitInner cover is open. Close the inner cover,- Spur unitclose the inner cover and press the OK button. - Inner cover unitand press [OK].If the error is not cleared,examine that the innercover sensor is properlyinstalled.Open the innercover, set the disc6 / 62Open the inner cover, set - Spur unitthe disc tray, and press- Inner cover unit
tray and press [OK]. the OK button.Time-out in disc [1830*1]label printing---Timeout error hasoccurred.A prescribed period oftime (12 minutes) haselapsed without the disctray inserted since themessage appears toindicate that the machinewas preparing forprinting. Press the Stopbutton to clear the error.Multiple inktanks of thesame colorinstalled.[1487]U071 More than one inkReplace the wrong inktank of the following tank(s) with the correctcolor is installed.one(s).- Ink tankInk tank in awrong position.[1680]U072 Some ink tanks are Install the ink tank(s) innot installed in place. the correct position.- Ink tankWarning: Theink absorberbecomes almostfull.[1700]---The ink absorber isalmost full. Press[OK] to continueprinting. Contact theservice center forreplacement.The connecteddigital cameraor digital videocamera does notsupport CameraDirect Printing.[2001]---Incompatible device Remove the cabledetected. Removebetween the camera andthe device.the machine.Automaticdouble-sidedprinting cannotbe performed.[1310]---This paper is notcompatible with twosided printing.Remove the paperand press [OK].7 / 62Replace the ink absorber, - Absorber kitand reset its counter. [See3-3, Adjustment andSettings in ServiceMode.]Pressing the OK buttonwill exit the error, andenable printing withoutreplacing the inkabsorber. However, whenthe ink absorber becomesfull, no further printingcan be performed unlessthe applicable inkabsorber is replaced.The paper length is not- Duplex paper feedsupported for doubleroller unitsided printing.- PE sensor board ass'yPress the OK button toeject the paper being usedat error occurrence.Data which was to beprinted on the back sideof paper at erroroccurrence is skipped
(not printed).Failed inautomatic printhead alignment.[2500]---Auto head align hasfailed. Press [OK]and repeat operation. See manual The remainingink amountunknown (rawink present).[1683]U130 (Applicable ink tankicon)The remaining levelof the ink cannot becorrectly detected.Replace the ink tank.An ink tank which has- Ink tankonce been empty is- Spur unitinstalled. Replace theapplicable ink tank with anew one. Printing with aonce-empty ink tank candamage the machine.To continue printingwithout replacing the inktank(s), press the Stopbutton for 5 sec. or longerto disable the function todetect the remaining inkamount. After theoperation, it is recordedin the machine EEPROMthat the function to detectthe remaining ink amountwas disabled.Ink tank notrecognized.[1684]U140 The following inktank cannot berecognized.(Applicable ink tankicon)A non-supported ink tank - Ink tankis installed (the ink tankLED is turned off). Installthe supported ink tanks.Ink tank notrecognized.[1682]U150 The following inktank cannot berecognized.(Applicable ink tankicon)A hardware erroroccurred in an ink tank(the ink tank LED isturned off). Replace theink tank(s).No ink (no rawink).[1688]U163 The ink has run out. Replace the empty inkReplace the ink tank. tank(s), and close thescanning unit (cover).(Applicable ink tank Printing with an empty8 / 62Press the OK button toclear the error, thenperform the automaticprint head alignmentagain. (Use Matte PhotoPaper MP-101.)If the alignment patternwas not printed properly(faint printing, etc.),perform print headcleaning, then performthe print head alignmentagain.- Carriage unit- Print head- Purge drive systemunit- Ink tank- Ink tank- Spur unit
icon)ink tank can damage themachine.To continue printingwithout replacing the inktank(s), press the Stopbutton for 5 sec. or longerto disable the function todetect the remaining inkamount. After theoperation, it is recordedin the machine that thefunction to detect theremaining ink amountwas disabled.Non-supportedhub.[2002]---An unsupportedUSB hub isconnected. Removethe hub.Remove the applicableUSB hub from thePictBridge (USB)connector.Time-out for thescanner device.[2700]---Timeout error hasoccurred. Press[OK].The buffer became full inthe middle of scanningoperation, and 60 minuteshave elapsed since then,making re-scanningunstable. Press the OKbutton to clear the error.PremiumContents printerror.[4100]---Cannot print thedata.Non-genuine ink tanksare installed. Install thesupported (Canongenuine) ink tanks.*1: Only for disc label printing supported regions.*2: Only for disc label printing non-supported regions.9 / 62- Ink tank
1-3. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs) TroubleshootingService call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the correspondingerror code with the message, "Printer error has occurred. Turn off power then back on again. If problem persists,see the manual." is displayed on the LCD.1) Check each point in "Check points & Solution," and perform the solution if it applies.2) When no solution in "Check points & Solution" is effective, then replace the part listed under "Parts to bereplaced" one by one from the one most likely to be faulty. The parts are listed in the order of likeliness to befaulty.Cycles ofblinking ofAlarm andPower LEDsErrorErrorcodeCheck points & SolutionParts to bereplaced (whenno solution iseffective)2 timesCarriage error[5100](1) Smearing or scratches on the carriage slitfilm:Clean the film using lint-free paper.(2) Foreign material that obstructs thecarriage movement:Remove foreign material.(3) Ink tank conditions:Re-set the ink tanks.(4) Cable connection:- CR FFC (J500, J501, J502, etc.)Re-connect the cables.(5) Scratches or damages to the carriage slitfilm:Replace the timing slit strip film.(6) Black debris around the carriage rail orpressure roller:Replace the carriage unit.- Timing slit stripfilm- Carriage unit- Logic board ass'y- Carriage motor3 timesLine feed error[6000](1) Opening and closing of the paper outputtray:Remove obstacles from around thepaper output tray so that the trayopens and closes properly.(2) Smearing or scratches on the LF / EJ slitfilm:Clean the LF / EJ slit film using lintfree paper.(3) Foreign material in the LF drive:Remove foreign material.(4) Cable connectionRe-connect the cables.If any damage or breakage of thecable is found, replace the cable.(5) LF lock arm spring:Attach the spring properly.- Timing slit diskfeed film- Timing slit diskeject film- Timing sensorunit- Paper feed rollerunit- Logic board ass'y- Paper feed motor10 / 62
4 timesPurge camsensor error[5C00](1) Foreign material around the purge drive - Purge drivesystem unit:system unitRemove foreign material.- Logic board ass'y(2) Cable connection:- LF encoder cable- PE sensor cable- Paper fee
Paper feed problems (multi-feeding, skewed feeding, no feeding). (1) Examine and remove any foreign material from the following parts: - ASF unit - PE sensor - Paper guide unit - Pressure roller unit - Spur unit (2) Confirm that the paper guides are set properly. (3) Confirm the PF rear cover and the cassette conditions.
CANON MG5200 series 0810 N 0.00-0 Application This manual has been issued by Canon Inc. for qualified person to learn technical theory, installation, maintenance, and repair of products.
Installing The MG5220 Software 9 Previous Next Step 7 On the Canon IJ Network Tool screen, select MG5200 series in Printers, then click Next. Step 8 When the Register Printer and Scanner screen appears, click Register Printer. Note: The alphanumeric characters after Canon MG5200 ser
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