Electra Elite IPK And Electra Elite Technician's Guide .

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andSystem Administration Terminals (SAT)Technician’s GuideINT-1027 (IPK)Document Revision 1C(Applies to Release 1000through Release 4500)

Contents of this manual are subject to change without prior notice at the discretion ofNEC Unified Solutions, Inc. This document has been prepared for the use ofemployees and customers of NEC Unified Solutions, Inc. and may not bereproduced without prior written approval of NEC Unified Solutions, Inc.ElectraMail and Electra Elite are registered trademarks of NEC America, Inc.Windows is a registered trademark of Microsoft Corporation. AT&T is a registeredtrademark of AT&T Wireless Services, Inc. Adobe Acrobat Reader is a registeredtrademark of Adobe Systems, Inc.Copyright 2005NEC Infrontia, Inc.6535 N. State Highway 161Irving, TX 75039-2402Technology Development

TABLE OF CONTENTSChapter 1 IntroductionSection 1General Information . 1-1Section 2SAT Software Overview .1-1Chapter 2 PC Requirements and Software InstallationSection 1PC Requirements. 2-11.1PC Requirements . 2-1Section 2Software Installation . 2-12.1Installing Electra Elite System Administration Terminal (SAT)Software . 2-1Section 3Starting the SAT Program from a PC.2-23.1Starting SAT . 2-2Chapter 3 PC to KSU Communication MethodsSection 1Direct Connect . 3-1Section 2Remote Connection (Built-in Modem Unit) . 3-2Section 3Remote Connection (External Modem) . 3-2Section 4LAN/WAN Connection. 3-4Chapter 4 Configuring the Communication MethodsSection 1 Direct Connection (Configuration). 4-1Elite IPK SAT Technician’s Guidei

Document Revision 1CElectra Elite IPK1.1Setting SAT for Direct Connection . 4-1Section 2Remote Connection (via Built-in Modem Unit Configuration) . 4-32.1Configuring SAT to Dial Remotely . 4-4Section 3Remote Connection (via External Modem Configuration) . 4-4Section 4LAN/WAN Connection (Configuration) . 4-54.1Configuring SAT to Communicate via LAN/WAN . 4-5Chapter 5 Migrating from Electra Elite 48/192 to Electra Elite IPKSection 1General Information . 5-1Section 2Migrating from Electra Elite 48/192 . 5-12.1Direct Download from the Installed Elite System . 5-1Section 3Importing the Electra Elite Database Saved using aPrevious Version of the Electra Elite SAT . 5-9Chapter 6 Electra Elite S8000 Upgrade Procedure for Electra Elite 48/192Section 1Migration from S7000 and Below. 6-1Section 2Upgrading to S8000 using a Direct Download from theInstalled System. 6-12.1Electra Elite 48 Upgrade . 6-42.2Elite 192 Upgrade .6-62.3Proceeding with Upgrade .6-8Chapter 7 Programming ScreensSection 1Main Menu . 7-1Section 2Pulldown Menu. 7-2iiElite IPK SAT Technician’s Guide

Electra Elite IPKDocument Revision 1CSection 3System Data Screen . 7-3Section 4Toolbar Icons .7-4Section 5Electra Elite SAT Pulldown Menus . 7-6Chapter 8 Special Features of SAT IPKSection 1General Information . 8-1Section 2Special Features . 8-1Appendix A Moving/Replacing CardsSection 1Moving A Card . A-2Section 2Replacing A Card. A-2Elite IPK SAT Technician’s Guide- iii

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LIST OF FIGURESFigure 2-1Starting SAT Program . 2-2Figure 2-2Password Screen . 2-3Figure 3-1Direct Connection Example . 3-1Figure 3-2Remote Connection (Built-in Modem) Example . 3-2Figure 3-3Remote Connection (External Modem) Example . 3-3Figure 4-1Setup and Initialize Screen . 4-1Figure 4-2Connection Type Screen . 4-2Figure 4-3Example of No Connection . 4-3Figure 4-4Connection Type Screen . 4-4Figure 4-5Connection Type Screen . 4-5Figure 4-6Host Setup Screen . 4-6Figure 4-7IP Connection Setup Screen . 4-6Figure 4-8Search for Device Screen . 4-7Figure 4-9Device Search Results Screen . 4-7Figure 4-10Example of IP Connection Setup . 4-8Figure 4-11IP Connection Setup . 4-8Figure 4-12Successful Configuration Screen . 4-9Figure 4-13Connect Screen . 4-10Figure 4-14IP Address on Connect Screen . 4-11Figure 5-1Migrating to Electra Elite IPK - Entering Password . 5-2Figure 5-2Migrating to Electra Elite IPK - Connecting to Electra Elite System . 5-3Figure 5-3Migrating to Electra Elite IPK - Saving a Converted Database . 5-3Elite IPK SAT Technician’s Guidev

Document Revision 1CElectra Elite IPKFigure 5-4Migrating to Electra Elite IPK - Downloading from Electra Elite System .5-4Figure 5-5Disconnecting from the Electra Elite System .5-5Figure 5-6Connecting to the Electra Elite IPK System .5-7Figure 5-7Uploading to the Electra Elite IPK System .5-7Figure 5-8Uploading Hardware to the Electra Elite IPK System .5-8Figure 5-9Upload Complete Screen .5-8Figure 5-10Migrating to Electra Elite IPK - Disconnecting from Electra Elite System .5-9Figure 5-11Importing a Database to Electra Elite IPK - Entering Password .5-10Figure 5-12Importing a Database to Electra Elite IPK - Importing an Elite File .5-11Figure 5-13Importing a Database to Electra Elite IPK - Opening an Imported File .5-12Figure 5-14Importing a Database to Electra Elite IPK - Saving Elite IPK Basic File .5-13Figure 5-15Importing a Database to Electra Elite IPK - Saving Elite IPK Expanded File .5-14Figure 5-16Importing a Database to Electra Elite IPK - Connecting toElectra Elite IPK System .5-15Figure 5-17Importing a Database to Electra Elite IPK - Uploading to Electra Elite IPK System .5-16Figure 5-18Importing a Database to Electra Elite IPK - Uploading Hardware toElectra Elite IPK System .5-16Figure 5-19Importing a Database to Electra Elite IPK - Upload Complete .5-17Figure 5-20Importing a Database to Electra Elite IPK - Disconnecting fromElectra Elite IPK System .5-17Figure 6-1Opening Electra Elite IPK SAT .6-2Figure 6-2Connecting to the KTS .6-3Figure 6-3Downloading the Database .6-3Figure 6-4Save As Screen for Elite 48 System .6-4Figure 6-5Disconnecting from the Elite KTS .6-5Figure 6-6Save As Screen for Elite 192 System .6-6Figure 6-7Disconnect Screen .6-7viElite IPK SAT Technician’s Guide

Electra Elite IPKDocument Revision 1CFigure 6-8Connecting to the Elite KTS . 6-8Figure 6-9Beginning the Upload Process . 6-9Figure 6-10Hardware Upload Screen . 6-9Figure 6-11Pressing the Close Button . 6-10Figure 6-12Disconnecting from the Elite System .6-10Figure 7-1Electra Elite SAT Software Screen Main Menu . 7-1Figure 7-2Pulldown Menu Example . 7-2Figure 7-3Example of a System Data Screen . 7-3Figure A-1Slot Interface Assignment Screen . A-1Elite IPK SAT Technician’s Guide- vii

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IntroductionChapter 1SECTION 1GENERAL INFORMATIONThe System Administration Terminal (SAT) program is a Windows application thatallows the user to easily program and configure many features of the Electra Elite IPKand Electra Elite 48/192 systems from most any personal computer.SECTION 2SAT SOFTWARE OVERVIEWThe SAT software allows programming and configuring the Electra Elite IPK systemas well as an Electra Elite 48/192 system (using Series 1000 Series 8000). Thetechnician only needs this single SAT version installed on their laptop PC tocommunicate with either of the KTS systems. SAT makes programming fast andeasy, reducing the overall customizing time to a minimum.Simply connect the PC (with SAT installed) to the KTS using one of these methods:Direct connectionRemote connection (via external modem or built-in modem)LAN/WAN connectionSAT allows all system data to be configured off-line. When programming andconfiguration are complete, the data can be uploaded to the main processor. Forsystem backup, SAT allows the customer’s database data to be downloaded to a diskfor safe keeping.Elite IPK SAT Technician’s Guide1-1

Document Revision 1CElectra Elite IPKTHIS PAGE INTENTIONALLY LEFT BLANK1-2Introduction

PC Requirements and SoftwareInstallationChapter 2SECTION 1PC REQUIREMENTSThis section provides the minimum requirements for running the Electra Elite IPK andElectra Elite 48/192 SAT software.1.1PC Requirements SECTION 2Pentium ProcessorMicrosoft Windows 95, 98, ME, XP, 2000 or NT 4.0 (or higher) operatingsystemAt least 15 MB of free hard disk spaceUnused PC serial communication port (COM Port)MNP Class 5 compatible modem (if remote programming is required)Network Interface Card (NIC) (if programming via LAN/WAN is required)SOFTWARE INSTALLATION2.1Installing Electra Elite System Administration Terminal (SAT)Software1.Insert the SAT Technician setup CD into your CD-ROM drive.2.Click the Windows Start button.3.Select Run.4.Enter d:\Elite IPK SAT TECH.exe and click OK.Elite IPK SAT Technician’s Guide2-1

Document Revision 1CElectra Elite IPK5.SECTION 3Follow the instructions on the PC installation program. Once the system files have been copied, the installation will prompt withthe install DESI software box. When the box is checked, then DESI willbe installed onto the PC, along with Adobe Acrobat Reader.STARTING THE SAT PROGRAM FROM A PC3.1Starting SAT1.Click the Start button.2.Select Programs, Electra Elite IPK SAT TECH.3.Click Elite IPK SAT.Figure 2-1 Starting SAT Program2-2PC Requirements and Software Installation

Electra Elite IPKDocument Revision 1C4.Enter the password. The default password is PASSWORD (in uppercase letters). Click OK.Figure 2-2 Password Screen5.Choose the following KTS type: 6. S7000: used when the system is an Electra Elite 48/192 withsoftware Series 7000 and below.S8000: used when the system is an Electra Elite 48/192 withsoftware Series 8000 only.IPK: used when the system is an Electra Elite IPK Release 1000and above.Click OK.Elite IPK SAT Technician’s Guide2-3

Document Revision 1CElectra Elite IPKTHIS PAGE INTENTIONALLY LEFT BLANK2-4PC Requirements and Software Installation

PC to KSU CommunicationMethodsChapter 3There are several ways that a PC can communicate with the Electra Elite 48/192 orthe Elite IPK systems.HHHH SECTION 1Direct Connect (Serial Cable)Remote Connection (Built on Modem on the MIFM)Remote Connection (External Modem)LAN/WAN ConnectionNote: A modem in the PC or an external modem used must be MNP Class 5.DIRECT CONNECTFor Direct Connection, a Male straight cable is required. The Electra Elite 48/192KSU has a Female 25-pin connector on the side of the KSU while the Electra EliteIPK KSU has a Female 9-pin connector on the side of the KSU. Most personalcomputers have a Male 9-pin connector for COM ports.Figure 3-1 Direct Connection ExampleElite IPK SAT Technician’s Guide3-1

Document Revision 1CElectra Elite IPKSECTION 2REMOTE CONNECTION (BUILT-IN MODEM UNIT)The MIFM Modem Unit must be installed on the MIFM card for proper operation. TheMIFM must be installed in Slot 1 or Slot 2 of the basic cabinet in the Elite 192 or theElite IPK, and in Slot 2 of the Elite 48. Programming for the MIFM Modem Unit, viahandset programming, uses Memory Block 1-8-38.The modem must be assigned a valid extension number of the system’s numberingplan. For example, if station numbers are 500’s the modem’s number must also be inthe 500’s range. There are several ways that the built-in modem unit can becontacted: via DID to the modem extension, a trunk can be DIT’ed to the modemextension, or a station or attendant can blind transfer the call to the modem extension.TelcoLinesFigure 3-2 Remote Connection (Built-in Modem) ExampleSECTION 3REMOTE CONNECTION (EXTERNAL MODEM)When an external modem is used, a Telco line from Telco can be connected to a SLIport from the Elite 48/192, or the Electra Elite IPK can be connected to the externalmodem. The Null Modem adapter must be used when an external modem isconnected to the Elite 48/192 or Elite IPK. The null modem adapter is provided witheach MIFM ETU.There are several ways that the external modem unit can be contacted when an SLTport on the system is used to provide dial tone: via DID to the SLT’s modemextension, a trunk can be DIT’ed to the modem extension, or a station or attendantcan blind transfer the call to the modem extension.A 25-pin male to 25-pin male straight cable is used when connecting an externalmodem to the Elite 48/192. A 9-pin male to 25-pin male is used when connecting anexternal modem to the Electra Elite IPK.3-2PC to KSU Communication Methods

Electra Elite IPKDocument Revision 1C With Remote Connection (External Modem), the MIFM card must reside in the following slotsof the Elite 192 or Electra Elite IPK: ISA, Slot 1 or 2. The MIFM must be installed in Slot 2 inan Elite 48 KSU.TelcoLinesNull-modemAdapterExternalModemFigure 3-3 Remote Connection (External Modem) ExampleElite IPK SAT Technician’s Guide3-3

Document Revision 1CElectra Elite IPKSECTION 4LAN/WAN CONNECTIONWhen the Elite LAN PC Programming Device is used, the system can beprogrammed via the LAN or WAN. Refer to the Installation Instructions on the EliteLAN PC Programming Device for addition information on setting up the Elite LAN PCProgramming Device using Elite IPK SAT Technician.Elite LAN PCProgramming DeviceNull AdapterLAN/WAN NETWORKThe type of cable that is used varies depending on the system to which the Elite LANProgramming device is connected. The Electra Elite IPK uses a DB9 cable and the Electra Elite48/192 uses a DB-25 cable.3-4PC to KSU Communication Methods

Configuring the CommunicationMethodsChapter 4SECTION 1DIRECT CONNECTION (CONFIGURATION)When configuring the communication for direct connection, the COM Port speed forCOM 1 of the KSU must match the COM Port speed of the PC. For example, if theKSU is set for 38.4K bps then SAT must also be set for 38.4K bps. To set the COMport speed for COM 1 of the KSU, use Memory Blocks 1-8-35 and 1-8-36.1.1Setting SAT for Direct Connection1.With SAT open, click: COMMUNICATION/SETUP/PC SERIAL PORT.The following screen will appear:Figure 4-1 Setup and Initialize ScreenComm Port: Use this to set the COM port used in the PC tocommunicate with the KSU.Baud Rate: Use this to select the appropriate data transfer speed (mustmatch the KSU COM port speed).Line Settings: Use this to select the bits, data, parity, and stop bits(must match the KSU COM port settings).The Electra Elite 48/192 and the Electra Elite IPK both support thefollowing speeds: 4.8K bps, 9.6K bps, 19.2K bps and 38.4K bps.Elite IPK SAT Technician’s Guide4-1

Document Revision 1CElectra Elite IPK2.Once the configuration has been made and all cables are connected,select the following option from the File Menu: COMMUNICATION/CONNECT. The following screen will appear:Figure 4-2 Connection Type Screen3.Insure that Direct Connection is selected.4.Click the Connect button.Once the connect button is selected, progress of the connection will beshown at the bottom of the Connect Screen. Once the connection ismade, this screen automatically disappears. If for some reason thesystem communication fails, the reason of failure will be shown at thebottom of the screen.4-2Configuring the Communication Methods

Electra Elite IPKDocument Revision 1CThe desired COMPort would not allowcommunications tobe established.Figure 4-3 Example of No Connection5.SECTION 2Once communication has been established, proceed to downloading oruploading the system data.REMOTE CONNECTION (VIA BUILT-IN MODEM UNIT CONFIGURATION)When configuring the system for remote connection with a built-in modem unit, theMIFM with Modem Unit must be located in Slot 1 or 2 of the basic cabinet of theElectra Elite 192/Electra Elite IPK, and in the Slot 2 of the Electra Elite 48. The PCmust have a working MNP Class 5 Modem. The maximum speed of data transfer ratefor the built-in modem is 19.2K bps.The modem extension must be assigned to the system before communication can beestablished. To assign the modem extension, use Memory Block 1-8-38. Thenumber assigned here must comply with the system’s current numbering plan. Thereare several ways of getting a modem call to the built-in modem: by DID calls, DIT’edcalls, or by Blind Transfer by the Attendant or Station.If the modem extension is dialed internally, the modem will not answer.Elite IPK SAT Technician’s Guide4-3

Document Revision 1CElectra Elite IPK2.1Configuring SAT to Dial Remotely1.With SAT open, click COMMUNICATION/CONNECT.Screen appears.The ConnectFigure 4-4 Connection Type Screen2.Ensure that the Modem Connection button is selected.3.Type the number to be dialed in the box below Modem Connection.4.Once you have entered the number to be dialed, click Dial.5.SAT should initialize the modem and dial the provided number.SAT uses the dialing properties and location of Windows whenusing the modem connection. If needed, changes can be madefrom SAT by selecting the SETUP button from the ConnectScreen.SECTION 3REMOTE CONNECTION (VIA EXTERNAL MODEM CONFIGURATION)When configuring the system with remote connection using an external modem, thesame System Configuration is used as if it were a direct connect. A SLT port from thesystem or a direct line can be plugged into the external modem for analog dial tone.4-4Configuring the Communication Methods

Electra Elite IPKDocument Revision 1CRefer to Section 2 Remote Connection (via Built-in Modem Unit Configuration) forconfiguring SAT to dial remotely.SECTION 4LAN/WAN CONNECTION (CONFIGURATION)When the LAN/WAN configuration is used, the Elite LAN PC Programming Devicemust be installed. For detailed information on how to configure the Elite LAN PCProgramming Device, refer to the Installation for Elite LAN PC ProgrammingInstructions document.4.1Configuring SAT to Communicate via LAN/WAN1.With SAT already open click: COMMUNICATION/CONNECT.Connection Type screen appears.TheFigure 4-5 Connection Type Screen2.Ensure that the IP Connection is selected.3.From the drop down list chose from the two available options:JDirect EthernetHWhen the Direct Ethernet is selected, click the Setup button.The Host Setup Screen will appear.Elite IPK SAT Technician’s Guide4-5

Document Revision 1CElectra Elite IPKHThis screen allows the IP Address and TCP Port of analready installed device to be assigned. 4-6 Host Setup ScreenHostname/IP Address: type the IP Address of the Elite LANPC Programming Device to contacted.TCP Port Number: type in the assigned TCP port that hasbeen assigned to the device. JIf the device has been contacted previously, the IPAddress will be displayed in the drop down list underHostname/IP Address and the TCP port number will besaved with the IP Address.New SiteWhen the New Site option is selected, click the Setup button. TheIP Connection Screen will appear. This screen allows the user toSearch/Configure/Update/Ping, and Restore an Elite LAN PCProgramming Device to factory defaults.Figure 4-7 IP Connection Setup Screen4-6Configuring the Communication Methods

Electra Elite IPKDocument Revision 1CHHSelect Site: This allows the user to create a profile for eachdevice that can be connected to, or to Delete a profile.Current Device Setting: This shows the current device’s IPAddress, Subnet Mask, Default Gateway, and TCP PortNumber. If a New Site is selected in the Select Site dropdown list, the Search option can be used to search theNetwork for Elite LAN PC Programming Devices in thefollowing Subnets: Class C and Class B. Once the SearchButton is chosen the following screen will appear.Figure 4-8 Search for Device ScreenSelect the appropriate Subnet that the PC and the Elite LAN PCProgramming Device is located in, and click Search.Once a device is found, the Device Search Results screen showsthe available device(s) to be configured. If no devices are found, amessage will be displayed stating that no devices were found.HFigure 4-9 Device Search Results ScreenSelect the device and click OK.Elite IPK SAT Technician’s Guide4-7

Document Revision 1CElectra Elite IPKThe IP Connection Setup Screen will open with the current DeviceSettings.Figure 4-10 Example of IP Connection SetupHOnce the Elite LAN PC Programming Device is locatedconfiguration can be performed.Figure 4-11 IP Connection Setup4-8Configuring the Communication Methods

Electra Elite IPKDocument Revision 1CHUsing the New Device Settings: the following items can beconfigured: DHCP Yes or No, IP Address / Subnet Mask /Default Gateway / TCP Port Number. HIf DHCP Service is selected a static IP Address can notbe assigned. When the Use DHCP IP Assignment isunchecked then the IP Address / Subnet Mask / DefaultGateway options will be allowed.Once the appropriate selections have been made, click theUpdate button to update the Elite LAN PC ProgrammingDevice with the new settings. The Ping option can be used to verify that the device isable to be reached, the Factory Default button is usedto restore the unit back to default settings.Once the configuration has be accepted, a confirmationletting you know that the device was configured successfullyappears.HHFigure 4-12 Successful Configuration ScreenClick the OK button, and then close the IP ConnectionSetup window.Now you are ready to connect to the Electra Elite 48/192 orElite IPK System by using the Connect Screen.Elite IPK SAT Technician’s Guide4-9

Document Revision 1CElectra Elite IPKHFigure 4-13 Connect ScreenIn the drop down list, choose the site that was previouslycreated and click the Connect button.4 - 10Configuring the Communication Methods

Electra Elite IPKDocument Revision 1CThe following information will be displayed to indicate thesystem’s IP address. Refer to Figure 4-14 IP Address onConnect Screen.The IP address of attemptedconnection is displayed.The TCP Port that is beingused is also displayed.HFigure 4-14 IP Address on Connect ScreenOnce connection is established, proceed with Uploading orDownloading the system data.Elite IPK SAT Technician’s Guide4 - 11

Document Revision 1CElectra Elite IPKTHIS PAGE INTENTIONALLY LEFT BLANK4 - 12Configuring the Communication Methods

Migrating from Electra Elite 48/192to Electra Elite IPKChapter 5SECTION 1GENERAL INFORMATIONThe SAT Technician software can use a customer’s existing Electra Elite systemconfiguration and use Electra Elite IPK SAT to convert the Electra Elite database fileto and Electra Elite IPK database.SECTION 2MIGRATING FROM ELECTRA ELITE 48/192To migrate from an existing Electra Elite 48/192 system to an Electra Elite IPK R1000system, Electra Elite IPK System Administration Terminal (SAT) software must beused to perform this upgrade. The MIFM-U( ) ETU is required for PC Programmingand must be installed prior to performing the migration.Two methods to access the database from the existing system are explained below:HH2.1Direct download from the installed systemImport the Elite database saved using a previous version of the Electra EliteSATDirect Download from the Installed Elite System1.Verify that the battery is connected to CN4 on Elite192 CPUB( )-U( ) orElite 48 MBD-U( ) Unit.2.Confirm and record the following settings: Answer PresetAutomated Attendant/DISA modeAutomatic Trunk-to-Trunk Transfer modeAutomatic Trunk-to-Trunk Transfer Outgoing TrunkBackground MusicCall Forward – All Calls, Busy, No Answer, Busy/No Answer,Centrex/Off-Premise/SplitCallback MessagesElite IPK SAT Technician’s Guide5-1

Document Revision 1CElectra Elite IPK Customized Message DisplayDay/Night Mode (System and Tenant)Do Not DisturbMIC SettingsTimed AlarmThe following memories are empty after the upgrade: 3.Last Number Dialed MemoryRecorded messages in the VRS(4)-U( ) ETUs (messages must berecorded again)Store & Repeat/Save & RepeatSelect IPK, enter the password, and click OK to open Electra Elite IPKSAT.Figure 5-1 Migrating to Electra Elite IPK - En

and Electra Elite 48/192 systems from most any personal computer. SECTION S T A 2S OFTWARE OVERVIEW The SAT software allows programming and configuring the Electra Elite IPK system as well as an Electra Elite 48/192 system (using Series 1000 Series 8000). The technician only need

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