PROFESSOR JOHN BICHENO

PROFESSOR JOHN BICHENOProfileJohn is South African. (British 2002). He graduatedwith engineering degrees from the University of theWitwatersrand, Johannesburg and spent 12 yearsin industry and local government in South Africa inthe areas of project and design engineering,management services, operations research, andoperations management. One of his jobs was ChiefSolid Waste Engineer, where he was line managerfor 1200 people and 400 vehicles. At current prices,the annual budget controlled by this post was over 60m.He joined the Department of Industrial Engineering (School of MechanicalEngineering) at the University of the Witwatersrand in 1981 and becameAssociate Professor and Head in 1984. During this time he had closeassociations with a number of leading Just-in-Time companies in South Africaincluding Toyota, Nissan, Afrox, and GEC. At the 1987 SAPICS conferencealmost 40% of the papers presented were by his former students. In 1984 hefounded a non-profit association dedicated to furthering JIT in South Africa. Hewas known in some circles as “Prof Muda”.In 1987 he came with his British wife and three boys to live in England, and tookup a position as Senior Lecturer in Operations Management at the University ofBuckingham. He became a Reader in 1990 and was Dean in 1992. He haslectured to Masters students at Warwick University, Cranfield University, LondonBusiness School, Swansea University, Cardiff Business School and atFachhochschule Wedel. For the last 14 years he has given an MSc course inService Operations at the University of Buckingham.

His books have sold over 130,000 copies. These include Implementing JIT,Cause and Effect Lean, The New Lean Toolbox, Six Sigma and the QualityToolbox, and Operations Management (with Brian Elliott. In 2003, 5000 copies ofThe Lean Toolbox were reprinted and distributed by the various ManufacturingAdvisory Services (MAS) groups in UK. The New Lean Toolbox was published in2004. The MAS reprinted 18,000 copies. The book was the top selling book onLean on Amazon.co.uk throughout most of 2006. A new (fourth edition), TheLean Toolbox, 4th edition was published in 2009 co-authored with MatthiasHolweg of Cambridge University. Cumulative sales of all editions and translationsnow exceed 100k copies.In 2010 his book, The Lean Games Book, was published. This containsdescriptions of over 20 short participative Lean Games. The second edition waspublished in 2015.He has been a Shingo Prize examiner in the UK. (The Shingo Prize is theforemost Lean assessment methodology in the world.)He is a Training Within Industry (TWI) Job Instruction (JI) trainer, having takenthe TWI Institute ‘Train the Trainer’ course. (TWI is the foundation methodologyused by Toyota supervisors since 1950.)John has had a long association with the Danish DRF (now known as Efektivitet)where he ran Lean and CPIM programmes for about 15 years, and more recentlyHeijunka, and Lean Service programmes. The Lean Toolbox is available inDanish. A Lean Scheduling course was run in 2014 and is booked for 2015.He has produced three videos and several Lean and related games, and has codeveloped several computer programs in the area of JIT/Lean, MRP and Quality.The most well known game is The Buckingham Lean Game that has now soldover 700 copies.He has an interest in Self Directed Work Teams, and ran a short course on thistopic at Brunel University for five years.In 1990 and 1993 he made invited presentations to Siemens Corporate Logisticsseminar in Munich. In 1994 he conducted two workshops for the EuropeanOperations Management Association at which his teaching games andsimulations were presented to academics from 27 universities covering 7countries. In 1995 he presented a half-day workshop on Lean Implementation atthe Danish Technological University, Copenhagen. In 1996 he gave the keynoteaddress at the Australian Production and Inventory Control Society conference inMelbourne. In 1997 he gave invited seminars and lectures at the Indian Instituteof Management Bangalore, the University of Bangalore, the University of Mysore,and Project Uptech for the State Bank of India. In 2000 he made a presentation atthe Lean Summit Africa, Johannesburg. In 2001 he gave a presentation at theAssociation for Manufacturing Excellence (AME) Conference in Raleigh, NC,

USA. In 2002 he conducted seminars for the Seychelles government. In 2005 hewas the keynote speaker at the Swedish Production and Inventory Societyconference, and made an invited presentation to a South West ManufacturingAdvisory Service meeting.Since 2005 he has been a presenter at Vlerick School of Management’s (Gent,Belgium) Lean Operations programme.From 2010 to 2013 he taught a Lean Service programme at the AntwerpManagement School, BelgiumHe mentors and trains in the areas of Lean, Productivity improvement andmeasurement, and Quality in Britain, Germany, Denmark, and South Africa. Heruns regular CPIM and Lean training programs in Denmark (for Effektivitet) andparticipates in Lean programmes for The Manufacturing Institute Trafford Park,including a module of the Diploma in Manufacturing Management (1997 topresent). He has conducted many in-house Lean training programs, ranging from1 day to 8 weeks.John’s former operations and industrial engineering students are to be found inmajor manufacturing and consulting organisations (including C&L, Andersen,PWC, McKinsey, World Class International) in Britain, Germany, Austria, SouthAfrica, Australia, Canada, and the United States. Six former masters’ studentseach run their own consulting businesses. He has supervised over 130successful Masters Theses and dissertations, the majority of them in the Leanarea.Organisations that he has mentored for include Jaguar Cars, Caterpillar,Reliance Gear, BNFL, Anglian Water, GEC, British Steel, Cooper Fuses, ShaylerCosmetics, Wolstenholme Int., Rolls Royce, Ford, UEF, English China Clays,Brink, Portmeirion Potteries, HWAM Heat Design, Corus, and numerous smallbusinesses in service and manufacturing.In 1996/97 he was part of a research team led by the Department ofManufacturing Engineering at the University of Cambridge investigating theimplementation of performance measurement in manufacturing. In 1997 hejoined the Lean Enterprise Research Centre, Cardiff Business School, underProfessors Dan Jones and Peter Hines, in order to undertake a major researchproject into the application of Lean Thinking in the automotive supply chain. TheUK government and British Steel funded the work.In 1999 he initiated and became Director of a new MSc programme in LeanOperations at Cardiff Business School. Modules of this unique part timeprogramme are held at factory locations. 72 one-week on-site modules were rununtil the ceased at Cardiff in 2012. He taught on about half of the programmemodules that were run but on every module in the curriculum.

From January 2013 he began a similar programme at the University ofBuckingham, entitled ‘MSc in Lean Enterprise’. Two Masters Degrees in Leanare now run at the University of Buckingham. He has supervised over 80 MastersDissertations in the Lean area.John has re-established his links with the School of Mechanical Engineering,University of the Witwatersrand, South Africa. Every year he teaches a course onLean to the MSc in Industrial Engineering.He is on the Editorial Board of Lean Management Journal (UK) and writes regularcolumns for LMJ.In 2013 he joined the APICS CPIM ECO certification committee (Meets 4 timesper year in Chicago). (APICS is the American Production and Inventory ControlSociety with over 50k members. The CPIM is the ‘Certified in Production andInventory Management’ qualification.)

PUBLICATIONSBooksCause and Effect JIT: A Pocket Guide, PICSIE Books, Buckingham, 1989Implementing JIT, IFS Publications, Bedford, 1991, ISBN 1 85423 090 5, 147pages.Cause and Effect JIT: The Essentials of Lean Manufacturing, PICSIE Books,Buckingham, 1994 (Second edition of the 1989 book)34 for Quality: A Guide to Gurus, Tools, Wastes and Techniques, PICSIE Books,Buckingham, 1991The Quality 50: A Guide to Gurus, Tools, Wastes, Techniques, and Systems,PICSIE Books, Buckingham, 1994 (Second edition of the 1991 book)Bicheno, John and Elliott, Brian; Operations Management, Open LearningFoundation / Blackwell, Oxford, 1997, ISBN 0-631-201815, 633 pagesBicheno, John; The Quality 60: A Guide for Service and Manufacturing, PICSIEBooks, Buckingham, 1998, ISBN 0 9513829 7 7, 115 pages,Bicheno, John; The Lean Toolbox, PICSIE Books, Buckingham, 1998, ISBN 09513829 8 5, 165 pages,Bicheno, John, The Lean Toolbox (Second Edition), PICSIE Books, Buckingham,2000, ISBN 0 9513 82993, 203 pages,Bicheno, John; Cause and Effect Lean: Lean Operations, Six Sigma and SupplyChain Essentials, PICSIE Books, Buckingham, 2000. ISBN 0 9513 8301 9, 88pages.Bicheno, John and M.R. Gopalan, A Management Guide to Quality andProductivity, Wheeler Publishing, New Delhi, 2000, ISBN 81-7544-220-4, 168pagesBicheno, John; The Quality 75: Towards Six Sigma Performance in Service andManufacturing, PICSIE Books, Buckingham, 2002, ISBN 0-9541244-0-5, 124pages.Bicheno, John with Birgit Otto; Die Excellence Box, (in German), Otto Consult,Ostfildern, 2002, ISBN 3-00-009531-4, 152 pages.Bicheno, J., The New Lean Toolbox, PICSIE Books, Buckingham, 2005, ISBN 09541 2441 3, 211 pages,

Bicheno, John, with Jacob Austad and Bjarke Bloland, Den Nye LeanVaerktojskasse, (In Danish), Lean Team Denmark, 2004, ISBN 87-990316-0-4Bicheno, John and Catherwood, Phil, Six Sigma and the Quality Toolbox, PICSIEBooks, 2005, ISBN 0 9541 2442 1, 152 pagesBicheno, John, Fishbone Flow, PICSIE Books, 2006, 122 pagesBicheno, John, The Lean Toolbox for Service Systems, PICSIE Books, 2008,ISBN 978 0 9541244 4 1, 2008, 300 pagesBicheno, John (oversat Jacob Austad), Lean Vaertkojskassen 2.0, (in Danish),Leanteam, Denmark, 2008, ISBM 978-87-990316-2-7, 297 pagesBicheno, John and Holweg, Matthias, The Lean Toolbox (4th edition), PICSIEBooks, 2009, ISBN 978 0 9541244 5 8, 290 pagesBicheno, John and Staudacher, Alberto Portioli, Metodologie E Tevhiche Per LaLean, (in Italian), Pitagora Editrice Bologna, 2009, ISBN 88-371-1774-4, 308pagesJohn Bicheno. The Lean Games Book, PICSIE Books, Buckingham, 2010, ISBN978-0-9541244-7-2, 203 pagesAndy Brophy and John Bicheno, Innovative Lean: A guide, Buckingham, 2010,ISBN 978-0954124489, 230 pagesJohn Bicheno, The Service Systems Toolbox: Integrating Lean Thinking,Systems Thinking and Design Thinking, PICSIE Books Buckingham, 2012, ISBN978-0-9568307-0-8, 341 pagesJohn Bicheno, The Lean Games and Simulations Book, PICSIE Books,Buckingham, 2015, ISBN 0-978-0-9568307-2-2, 342 pagesPublications and book chapters since 1996 (prior publications available onrequest)John Bicheno and V.S. Mahesh, “Extending Service Mapping”, Proc. IVInternational EurOMA Conference, Barcelona, June 15th - 18th, 1997, 6 pages,(Conference contribution, refereed)“Educational Innovation in Problem - Based Learning : Teaching ServiceManagement through Team Teaching and with Quality Techniques”, Chapter 27in Wim Gijselaers, D.T. Tempelaar, P.K. Keizer, J.M. Blommaert, E.M. Bernard,H. Kasper (eds), Educational Innovation in Economics and Business