HP Color LaserJet CM1015/CM1017 MFP Service Manual - ENWW

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HP Color LaserJet CM1015/CM1017 MFPService Manual

HP Color LaserJet CM1015/CM1017 MFPService Manual

Copyright and LicenseTrademark Credits 2006 Copyright Hewlett-PackardDevelopment Company, L.P.PostScript is a trademark of AdobeSystems Incorporated.Reproduction, adaptation, or translationwithout prior written permission isprohibited, except as allowed under thecopyright laws.Microsoft and Windows are U.S.registered trademarks of MicrosoftCorporation.The information contained in this documentis subject to change without notice.The only warranties for HP products andservices are set forth in the expresswarranty statements accompanying suchproducts and services. Nothing hereinshould be construed as constituting anadditional warranty. HP shall not be liablefor technical or editorial errors or omissionscontained herein.Part number CB394-90930Edition 1, 10/2006Pentium is a registered trademark of Intelcorporation or its subsidiaries in the UnitedStates and other countries.ENERGY STAR and the ENERGY STARlogo are U.S. registered marks of theUnited States Environmental ProtectionAgency. Details on the proper use of themarks are explained in the "Guidelines forProper use of the ENERGY STAR Nameand International Logo."

Table of contents1 Product informationHP Color LaserJet CM1015/1017 MFP configurations . 2HP Color LaserJet CM1015/1017 MFP features . 3Walkaround . 5Software . 8Software and supported operating systems . 8Media specifications . 9Media supported on this MFP . 9Select print media . 10Media that can damage the printer . 11Media to avoid . 112 InstallationSite preparation . 14Operating environment . 14Minimum system requirements . 15Requirements for PC systems . 15Requirements for Macintosh systems . 15Package contents . 16Installing optional tray 3 . 17Installing memory DIMMs . 183 Managing and maintenanceManaging supplies . 24Life expectancies of supplies . 24Check and order supplies . 24Check supply status and order using the control panel . 24Check and order supplies using HP ToolboxFX . 24Check and order supplies using HP Solution Center . 24Storing supplies . 25Replacing and recycling supplies . 25HP policy on non-HP supplies . 25Reset the MFP for non-HP supplies . 25HP anti-counterfeit supplies Web site . 26Cleaning the MFP .27Clean the paper path using HP ToolboxFX . 27Clean the scanner glass . 27Calibrating the MFP .29Calibrate the MFP from the front control panel. . 29ENWWiii

Calibrate the MFP from HP ToolboxFX . 29Management tools . 30Special pages . 30Demo page . 30Configuration page . 30Supplies Status page . 31Networking page (CM1017 only) . 32Fonts pages . 33Usage page . 34Service page . 34Menu map . 34HP ToolboxFX . 35Open HP ToolboxFX . 35Status . 36Event log . 36Alerts . 37Set up status alerts . 37Set up e-mail alerts . 37Help . 37System settings . 38Device information . 38Paper handling . 39Print quality . 39Print density . 39Paper types . 40System setup . 40Service . 40Device Polling Page . 40Print Settings . 40Printing . 41PCL5c . 41PostScript . 41Memory card (HP Color LaserJet CM1017 MFP only) . 41Network settings . 41Other links found in HP ToolboxFX . 42Embedded Web server . 42Open the embedded Web server . 43Status tab . 43System tab . 43Print tab . 44Networking tab . 444 Operational theoryEngine control system . 46Basic sequence of operation . 46Power-on sequence . 47Motors and fans . 47Main-motor failure detection (59.x errors) . 48Fan motor failure detection . 48Image formation system . 49ivENWW

Pickup and feed system . 50Manual feed slot pickup mechanism . 51Paper feed mechanism . 52Skew correction by the registration shutter . 52Jam detection . 53Printed circuit assembly locations . 53250-sheet tray solenoid and printed circuit locations . 54Scanner system .56Scanner power-on sequence of events . 56Copy or scan-to-computer sequence of events . 57Service-only tools . 58General timing chart . 58Printer calibration . 595 Removal and replacementOverview . 62Service approach . 63Pre-service procedures . 63Post-repair tests . 63Removal and replacement procedures . 65Print cartridge replacement . 66ETB removal and replacement . 69Scanner removal and replacement . 77Face-up mechanism removal and replacement . 79Upper-cover assembly removal and replacement . 81Side cover removal and replacement . 81Fuser removal and replacement . 83Formatter removal and replacement . 89DC controller removal and replacement . 91Separation assembly removal and replacement . 94Paper-pickup roller removal and replacement . 95Control panel removal and replacement . 98Memory-card assembly removal and replacement (HP Color LaserJet CM1017 MFPonly) . 99Memory-card-reader cover removal and replacement . 101Scanner lid removal and replacement . 1026 TroubleshootingUnpack/power-on checklist . 106Control-panel messages . 108Clearing jams . 118Where to look for jams . 118Clear jams from inside the MFP . 119Clear jams from tray output area . 121Clear jams from the back of the MFP . 122Clear jams from tray 2 or optional tray 3 . 123E-Label-reader guide pin damage . 125Print problems . 126Print-quality problems . 126Identifying and correcting print defects . 126ENWWv

Print-quality checklist . 126General print-quality issues . 127Solve issues with printing color documents . 131Media-handling problems . 132Print-media guidelines . 132Solve print-media problems . 133Performance problems . 134Scan problems . 136Copy problems . 139Memory-card problems . 143Functional tests (SERVICE ONLY) . 145Engine-test print . 145Service mode functions (SERVICE ONLY) . 147Cold reset . 147Restore defaults . 147Cleaning mode . 147USB speed .147Less paper curl . 148Archive print . 148NVRAM initialization . 148Continuous self-test . 149Scan calibration . 149Display test . 150Control-panel button test .

HP Color LaserJet CM1015/1017 MFP features HP Color LaserJet CM1015/1017 MFP Series Color printing Full color laser printing using the four process colors: cyan, magenta, yellow, and black (CMYK). Excellent print quality HP print cartridges with ColorSphere toner achieve high gloss for a range of bright colors.

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