Report To The Community 2012/13 - Hospice Calgary
Reportto theCommunity2012/13
OUR MISSIONTo help families and individuals achieve support, hope and well-being throughcompassionate end-of-life and bereavement care.OUR VISIONTo be an innovaƟve leader for compassionate, holisƟc, family-centredend-of-life and bereavement care.OUR VALUES CompassionEmpathyFocus on the family, not just the individualHighest quality serviceInclusivenessRespect for the wishes of each individualDignity at the end of lifeEquality“At most places you go one sees the Mission, Vision and Valuestatements posted up on the wall. At Hospice Calgary,the staī take those statements oī the walland truly live them out.”Family member of aRosedale Hospice paƟent2
MESSAGEfrom the Chair and ExecuƟve Director“I love being part of this organizaƟon. There’s so muchpassion and desire to help people during their Ɵmes ofneed. Whenever I’m around this team, I walkaway feeling a liƩle beƩer.”Mike BackusWe have to start this message with a huge and hearƞeltthank-you! This past year has been one of major posiƟvegrowth for Hospice Calgary and we couldn’t have doneit without you. Throughout the year, we asked for yourfeedback to help guide our work in several areas. Whatyou shared has made us stronger now and moving forward, as we conƟnue to provide compassionate supportwhen life changes.Looking forward, Hospice Calgary will conƟnue to workclosely with exisƟng community partners and broadenour reach through new collaboraƟons. Also, we will stayaƩuned for innovaƟve ways of addressing communityneeds, including addiƟonal supports for those caringfor loved ones at home, as well as more educaƟon andresearch. We are ready for these challenges and hopeyou’ll join us!We wish to honour and express special graƟtudeto long-Ɵme Hospice Calgary supporter, the KahanoīFoundaƟon. In the early 1980s, Mr. Syd Kahanoī gave theoriginal donaƟon that started Hospice Calgary. This pastyear, prior to closing operaƟons, the FoundaƟon reachedout once more with another milestone giŌ—for newstrategic growth iniƟaƟves.With our sincere thanks,Perhaps the most visible transformaƟon of the pastyear was the launch of our new brand. We love it andhave heard that you do too! With colours that are hopefuland warm, our new logo reŇects many aspects of HospiceCalgary’s story. The renaming of Sage Centre (formerlythe Counselling & EducaƟon Centre) and new messagingis helping us increase awareness of all of our services. Therebranding arƟcle inside delves into this more.Also this past year, Hospice Calgary parƟcipated ina hospice palliaƟve care accreditaƟon process, led byAccreditaƟon Canada. We embraced this major learningprocess and even had some fun along the way! Theexternal peer review, based on naƟonal standards ofexcellence, was an excepƟonal opportunity for us todeepen our focus on our strategic vision. While we arethrilled with our new accreditaƟon status, even moredelighƞul is all of the wonderful stakeholder feedbackyou gave us.Mike BackusChair, Board of DirectorsSarah WalkerExecuƟve DirectorP.S. On a personal note, this was my third and Įnalyear as board chair. It has been an incredible experienceworking more closely with Sarah and the rest of theorganizaƟon. I want to thank Sarah, all of HospiceCalgary’s team and the board of directors for theirconĮdence in me. I’ve been proud to be a part of a greatteam. And can truly say that Hospice Calgary is in greatshape to conƟnue to serve the community.“The greatest reward for me has been theperspecƟve gained from walkingin somebody else’s shoes—a walk at the end of life,when the view is full.”Claudia CaƩaneoWestern Business ColumnistNaƟonal Post3
HOSPICE CALGARY BOARD OF DIRECTORSEXECUTIVEMike Backus, Chair (Treasurer, Nexen Inc.)Mark Hutchison, Vice Chair (Senior Manager, New Venture, Flexpipe Systems Inc.)Rick Osuna, Treasurer (Vice President, PricewaterhouseCoopers)Bonnie Pascall, Secretary (President, Pascall Management Services Inc.)Sarah L. Walker, ExecuƟve Director (ex oĸcio)DIRECTORSKevin Barr (Partner, Norton Rose Canada)Claudia CaƩaneo (Western Business Columnist, NaƟonal Post)Barry Chugg (Partner, Freshwater CreaƟve)Marilyn Hannay (Lead, OrganizaƟonal Change Management IT,Provincial PracƟce, AHS)Derek Payne (CFO, DIRTT Environmental SoluƟons)Randy Peƫpas (President & CEO, Global Public Aīairs)Terry Stein (Partner, Pekarsky Stein)R.H. (Dick) Wilson (Community RepresentaƟve)4“I enjoy working with Hospice Calgary becauseevery single hour of eīort resultsin a posiƟve outcomein our community.”Mark HutchisonSenior Manager, New Venture,Flexpipe Systems Inc.
COMPASSION PERSONIFIEDNorma Crooks reƟred from her nursing career with the Calgary HealthRegion in August of 1993, and promptly began volunteering with HospiceCalgary’s Living with Cancer Program. When in May of 1996, Hospice Calgaryyopened Rosedale Hospice, Norma moved over to this team as a palliaƟvepaƟent care volunteer. In this role, she supported Hospice Calgary for anincredible 17 years, up unƟl just this spring.On top of her volunteer shiŌs at Rosedale, for two and a half years,Norma was also the volunteer lead, which involved training and mentoringnew recruits, as well as scheduling all of the other paƟent care volunteers.Even following her reƟrement from this role in the spring of 2010, NormaconƟnued to volunteer with paƟents—always being accessible to listen andprovide advice and encouragement to everyone around her.Given her pracƟcal experƟse, great compassion and gentle presence,Norma is loved and respected by all of Rosedale’s nursing staī, volunteers,paƟents and families. Her presence will be greatly missed at Rosedale, butshe will conƟnue to be a member of the Hospice Calgary family.2012-13: COMPASSIONATE SUPPORTAT A GLANCEOver 2,000 children, teens and adults received support through Hospice Calgary Sage Centre counsellingand group programs, and Rosedale Hospice 24-hour hospice care. Up 5.5% over last year.Over 2,200 professionals, volunteers and community groups parƟcipated in Sage Centre workshopsand training related to end-of-life care and grief support. Up 13.4% over last year.Whether through direct service of Hospice Calgary clients or fund development & administraƟon,290 incredible volunteers provided 11,010 hours of service.OUTCOMES IN DETAIL887 individuals grieving a loss due to illness, sudden or expected death,accessed grief counselling and/or group programs612 paƟents and family accessed end-of-life care and support at Rosedale Hospice439 individuals with a palliaƟve illness accessed counselling140 individuals with advanced cancer diagnoses and family, accessed the Living with Cancer Program.5
A NEW LOOK TO HIGHLIGHT OUR FOUR AREAS OF COMPASSIONATE SUPPORTEND-OF-LIFE SUPPORTCOUNSELLINGHospice Calgary provides a con nuum of compassionate end-oflife support.At Sage Centre or in the home, individuals and families who areliving with a life-threatening illness may receive informa on,guidance and support.Rosedale Staff: Deanna, Paul & CatherineIn the peaceful, home-like se ng of our Rosedale Hospice,physicians, registered nurses and personal care a endants workwith counsellors, a spiritual care coordinator and volunteers,to provide adult cancer pa ents who are at the end of life withmedical care, physical comfort and support.END-OF-LIFE CAREA compassionate environment for sharing feelings and developingposi ve ways of coping can make life’s most difficult changes ali le easier.When life-threatening illness, sudden or expected death impactsa loved one, Hospice Calgary’s counsellors provide informa on,guidance and support. We offer counselling at Sage Centre, in thehome or elsewhere for families living with life-threatening illness.As well, we specialize in grief support for children, teens andfamilies who are coping with sudden or expected death.COUNSELLINGSarah Walker, Execu ve DirectorMentoring through Grief ProgramWORKSHOPSGROUP SUPPORTSAGE CENTRE GROUPSSAGE CENTRE WORKSHOPSVolunteers: Adele and LynneHospice Calgary is commi ed to offering high quality educa onand is an approved provider of “A Level” social work con nuingeduca on credits.At Sage Centre, we provide accredited workshops and training forhealth care professionals, social workers, teachers, psychologists,funeral directors and volunteers who want to broaden their understanding of pallia ve and hospice care; or enhance their skills withyouth and families impacted by life-threatening illness, sudden orexpected death.6Sage Centre WorkshopsCounsellors: Heather, Ariel & ChelseyChildren and teens o en feel different and alone when faced withthe life-threatening illness, sudden or expected death of a lovedone. Through our support groups—Kids Club, Dream Catchers andMentoring through Grief—Hospice Calgary connects youth withothers in similar situa ons.Living with Cancer Program: Michael & MarjFocused on camaraderie and quality of life, Living with Cancer isour weekly program for adults with advanced cancer. Facilitatedby staff and trained volunteers, par cipants learn from each otherabout ways to live each day to the fullest while transi oningtowards the end of life. Family and friends are always welcome.HOSPICE CALGARYSAGE CENTRE ROSEDALE HOSPICEKathy & Elaine, counselling team7
HOSPICE CALGARYSTATEMENT OF FINANCIAL POSITIONMARCH 31, 2013March 31, 2013 March 31, 2012REVENUEASSETSCURRENTCashAccounts receivableGoods and services tax recoverablePrepaid expenses 409,9512,34614,1011,719 428,1174,588,0362,699,201CAPITAL ASSETSTERM DEPOSITS - RESTRICTED FUND LIABILITIES AND NET ASSETSCURRENTAccounts payableCurrent porƟon of long term debtWages payableDeferred revenue7,715,354 454,97810715,0491,719471,8534,589,8281,181,277 32,21559,28157,830 1,611,746 6,0286,137,248 ProgramSupport vernmentGrants 2,600,178 1,495,609 1,695,239NET ASSETSUnrestricted fundCapital assets fundRestricted FundProgramSpecificDonations6,242,958 149,326GeneralDonations 757,025Programs& ServicesRosedaleHospice6,242,958“Hospice Calgary has been a life line ofcompassion, kindness, validaƟon andunderstanding. They helped us putback the pieces, acknowledgethe sadness and celebratethe strength of our family.We are forever grateful.”Sheri Gessner8
OUR DONORSOur donors are like extended family. Each giŌ, small orlarge, helps us support children, teens and adults copingwith life-threatening illness, sudden or expected death.Special thanks to those who invested in us over the periodof April 1, 2012 to March 31, 2013.THIRD PARTY FUNDRAISERSWe are sincerely grateful to the individuals, families,companies and community organizaƟons who raisedfunds on our behalf this past year.Apex Not Just Another Walk in the ParkCat n’ Fiddle Golf Tournament and Live AucƟonFriends of Dave AtkinsonKenny Loewen & Marie Gidluck Memorial WalkRylan Monaghan’s Birthday PartyGeorge Ohama Memorial WalkScoƟaMcLeod Golf TournamentSean Jacklin Cycle of Life TourTom Blenkhorn Memorial Golf TournamentShearing for a Cause (Kevin Barr & Robert Taylor)Valiant Trust Company“Our family cannot thank Hospice Calgary enough fortheir caring, compassionate, professional andpersonal commitment to us. Without HospiceCalgary, I have no doubt our road wouldhave been a lot more rocky thanit has been.”Carrie AllenLEGACY: 500,000 Alberta Health ServicesThe Kahanoī FoundaƟonLEADER: 250,000 — 499,999Estate of John TruberPILLAR: 100,000 — 249,999Calgary Herald Christmas FundCalgary Poppy FundCity of Calgary, FCSSEstate of Dorothy KnechtelMarkin Petroleums LtdMcCann Family FoundaƟonNexen Inc.TRIBUTE: 50,000 — 99,999Alberta Gaming & Liquor CommissionGovernment of AlbertaBrian & Sandra McLachlanMERIT: 10,000 — 49,999Alliance PipelineR.W. & Nancy AndrewArthur J.E. Child FoundaƟonReid Brodylo & Carri ClarkeCanadian Cancer SocietyCIBC Childrens FoundaƟonMichael & Heather CulbertGordon & Sheryl DibbEnbridge Inc.Estate of Margaret Ruth BullivantExcel HomesFlexpipe Systems and employeesFreshwater CreaƟveStephen W. GilleƩeGraham GroupErnie & Leah HagelNaƩolie HartwellTroy HartwellHotchkiss Family FoundaƟonHusky EnergyIntact FoundaƟonIsabel Evelyn Hardwick Calow FundJack Carter Family Fundat The Calgary FoundaƟonJeī & Wendy KohnWilliam A. LangfordAlan & Geri MoonMurphy Oil Company Ltd.Nickle Family FoundaƟonRBC FoundaƟonRoman Catholic Bishopof the Diocese of CalgaryThe Order of Saint Lazarus,Calgary CommanderyHarry & BeƩe WheelerSUPPORTER: 5,000 — 9,999AnonymousJohn & Rhonda BeanCalgary Mountainview Lions ClubCenovus EnergyElectrical Wholesalers (Calgary) Ltd.Encana Cares FoundaƟonEstate of Claudia Sandra PiersonBruce Herdman & Sarah WalkerHoly Spirit Charitable SocietyHoward GormanMarathon Oil CanadaMarsh Canada LimitedMaurice & Nicole McCaigMcInnis & Holloway Funeral HomesOlympia Charitable FoundaƟonRoss & Robin PhillipsScoƟa McLeod Social CommiƩeeNicole A. SymonsTelusThe FoundaƟon for Seniors Care:Hearts of ExcellenceTradex Supply Ltd.Dick & Nancy WilsonW. BreƩ Wilson9
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“When I see a teen hugging hiscounsellor or hear laughter in thehallways, I know that the familiesthat come here will be okay.They will Įnd their wayback to life again.That’s what I loveabout workinghere.”Diane WestlakeStaī memberRBC Royal BankRemington Development CorporaƟonRenfrew Insurance Ltd.Rimas Holdings Ltd.Sheila RoddyAnne M. RossRotary Club of Calgary Fish CreekMurray & Ruth RothPnina RubensohnRun’n On Empty Inc. #3Ruth’s Chris Steak HouseAaliya SabirSt. Andrew’s Anglican ChurchSt. Pius X ChurchOllie SamoilJohn SandersDavid SchausBeƩy SchultzScoƟabankDawn & Susan SharpeWayne SharpBruce SherryBriƩ SimmonsSimply Elegant Corp.Simpson Roberts ArchitectureInterior Design Inc.Gordon P. SmithGreg & Janis SmithNatasha SoloƟnaRon & Margaret SouthernSouthworth Charitable FoundaƟonSpectra Energy – Vancouver FoundaƟonStandard OperaƟonsMargaret StanĮeldStantec ConsulƟng Ltd.Gloria SteeleTerry SteinM. A. StewartStrategic Charitable Giving FoundaƟonStrike Energy Services Inc.Sharan SutherlandRobert TaylorThe Cat n’ Fiddle PubThe SuƩer FundCarly ThompsonTrans Canada PipelinesMarƟn & Theresa TroƩerDan TutcherUnited Way of Calgary and AreaRon WestcoƩTasha WestermanWestern Surety CompanyWestjetWildwood CabinetsStephen WilkesJim Wilson & Joanne WallaceWink Resources Ltd.Leone M. WinthersWMJ Metals Ltd.Tom & Rita WoertmanRaymond YoungTong ZhaoDeanna ZumwaltHospice Calgary is proudly associated with:Space constraints limit us to recognizing donaƟons fromindividuals, foundaƟons, corporaƟons and communitygroups who have made a donaƟon of 500 or more(including giŌs-in-kind). We are unable to publish thenames of the individuals who donated on-line throughCanadahelps.org or on-line for Hike for Hospice Calgary.We strive to ensure the accuracy of our donor lists. If youhave been inadvertently leŌ oī this list, please contact usat 403.263.4525 so that we may correct the oversight.11
IN A COMPASSIONATE ENVIRONMENT,Hospice Calgary embraces children, teens andadults coping with life-threatening illness, suddenor expected death. At Sage Centre and RosedaleHospice, our specialists provide individualcounselling, group support, workshops and 24-hourend-of-life care. We know transiƟons take Ɵme—we are here as long as needed.The generosity of donors allows us to oīer our SageCentre services to all, regardless of Įnancial means.Sage Centre1245 70 Avenue SE Calgary, AB T2H 2X8Telephone: 403.263.4525Facsimile: 403.263.4524Email: info@hospicecalgary.comRosedale Hospice920 7A Street NW Calgary, AB T2M 3J3Telephone: 403.284.5195Facsimile: 403.282.4536Email: rosedale.hospice@hospicecalgary.com
Calgary’s Living with Cancer Program. When in May of 1996, Hospice Calgary opened Rosedale Hospice, Norma moved over to this team as a pallia ve pa ent care volunteer. In this role, she supported Hospice Calgary for an incredible 17 years, up un l just this spring. On top of her
May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)
Silat is a combative art of self-defense and survival rooted from Matay archipelago. It was traced at thé early of Langkasuka Kingdom (2nd century CE) till thé reign of Melaka (Malaysia) Sultanate era (13th century). Silat has now evolved to become part of social culture and tradition with thé appearance of a fine physical and spiritual .
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̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions
Dr. Sunita Bharatwal** Dr. Pawan Garga*** Abstract Customer satisfaction is derived from thè functionalities and values, a product or Service can provide. The current study aims to segregate thè dimensions of ordine Service quality and gather insights on its impact on web shopping. The trends of purchases have
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Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. Crawford M., Marsh D. The driving force : food in human evolution and the future.
Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. 3 Crawford M., Marsh D. The driving force : food in human evolution and the future.
