Phonak Bolero B - The Hear Clinic

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Phonak Bolero B(B90/B70/B50/B30)User Guide

Your hearing aid detailsThis user guide is valid for:Wireless modelsPhonak Bolero B90-MPhonak Bolero B90-PPhonak Bolero B90-SPPhonak Bolero B70-MPhonak Bolero B70-PPhonak Bolero B70-SPPhonak Bolero B50-MPhonak Bolero B50-PPhonak Bolero B50-SPPhonak Bolero B30-MPhonak Bolero B30-PPhonak Bolero B30-SPCE mark 62016If no box is checked and you do not know themodel of your hearing aid, please ask your hearingcare professional.Modelc Bolero B-Mc Bolero B-Pc Bolero B-SPBattery size3121313EarpieceDome or SlimTipClassic earmoldccYour hearing care professional:3

ContentsYour hearing aids have been developed byPhonak – the world leader in hearing solutions basedin Zurich, Switzerland.These premium products are the result of decades ofresearch and expertise and are designed to keep youconnected to the beauty of sound! We thank you formaking such a great choice and wish you many years oflistening pleasure.Please read the user guide carefully to make sure that youunderstand and get the best out of your hearing aids. Formore information about features and benefits, simplycontact your hearing care professional.Phonak – life is onwww.phonak.comYour hearing aid1. Quick guide2. Parts of the hearing aidUsing the hearing aid3. Left & right hearing aid markings4. On/Off5. Batteries6. Putting on the hearing aid7. Removing the hearing aid8. Push button9. Volume controlFurther Information10. Care and maintenance11. Wireless accessories12. Service and warranty13. Compliance information14. Information and description of symbols15. Troubleshooting16. Important safety information6810111214161819202326283338405

1. Quick guideLeft & right hearing aid markingsOn/OffOnBlue marking for lefthearing aid.OffRed marking for righthearing aid.Bolero B-MBolero B-P, B-SPPush buttonChanging batteriesThe push button on your hearingaid can have various functions.Bolero B-P & B-SPBolero B-M12Remove theOpen thesticker from the battery door.new batteryand wait twominutes.63Place battery in thebattery door with the“ ” symbol facingupwards.Volume controlBolero B-P and B-SP only:To increase the volume, press thevolume control upwards. To decreasethe volume, press the volume controldownwards.7

2. Parts of the hearing aidBolero B-MThe pictures below show the models described in this userguide. You can identify your personal model by: Checking “Your hearing aid details” on page 3. Or comparing your hearing aid with the followingshown models. Pay attention to the shape of thehearing aid and if a volume control is present.Push buttonTubeBattery doorEarpiece: Dome(detachable)Possible earpieces for all modelsAnchorBolero B-P & B-SPHook / sound outputDomeSlimTipClassic earmoldPush buttonVolume controlBattery doorClassic earmold(detachable)89

3. Left & right hearing aid markings4. On/OffThere is a red or blue marking to tell you if it is a leftor a right hearing aid.The battery door is also the on/off switch.Blue markingfor lefthearing aid.Bolero B-MBolero B-P, B-SP1Closed battery door hearing aid is onRed markingfor righthearing aid.2Open battery door hearing aid is offWhen you switch on the hearing aid you may heara start-up melody.1011

5. BatteriesBolero B-P & B-SPBolero B-M12Remove thesticker fromthe newbattery andwait twominutes.Open thebattery door.3Place battery in thebattery door with the“ ” symbol facingupwards.If it is difficult to close the battery door: Check thatthe battery is inserted correctly and the “ ” symbolis facing upwards. If the battery is not insertedcorrectly, the hearing aid will not work and thebattery door can be damaged.Replacement batteryThis hearing aid requires zinc-air batteries. Identify thecorrect battery size (312 or 13) by: Checking “Your hearing aid details” on page 3. Checking the marking on the inner side of thebattery door. Checking the following table.ModelPhonak BoleroB-MB-P, B-SPZinc airbatterysizeColormarking 02ZD7000ZDPlease ensure you use the correct type of battery inyour hearing aids (zinc-air). Please also read chapter16.2 for further information on product safety.Low power: You will hear two beeps when the batteryis low. You will have approximately 30 minutes tochange the battery (this can vary, depending on thehearing aid settings and battery). We recommend thatyou always have a new battery on hand.1213

6. Putting on the hearing aid6.1 Putting on the hearing aid with classic earmold1Take the earmold up to your earand place the ear canal part intoyour ear canal.2Place the hearing aid behindyour ear.3Insert the upper part of theearmold into the upper part ofthe bowl of your ear.146.2 Putting on the hearing aid with dome or SlimTip1Place the hearing aid behindyour ear.2Insert the earpiece into yourear canal.3If there is an anchor attachedto the earpiece, tuck it into thebowl of your ear to secure yourhearing aid.15

7. Removing the hearing aid7.1 Removing the hearing aid with classic earmold17.2 Removing the hearing aid with dome or SlimTip1Lift the hearing aid above theupper part of your ear.Pull on the bend of the tubeand remove the hearing aidfrom behind the ear.2Grasp the earmold in your earand gently remove it.In very rare cases, your earpiece can remain in yourear canal when removing the hearing aid from theear. In the unlikely case that the earpiece does getstuck in your ear canal, it is strongly recommendedto see a medical specialist for safe removal.Please try to avoid gripping the tube to remove thehearing aid.1617

8. Push button9. Volume controlThe push button on yourhearing aid can havevarious functions or isnot active. This dependson the programming ofthe hearing aid, which isindicated in yourindividual “Hearing aidinstructions”. Please askyour hearing careprofessional for thisprintout.Bolero B-P and B-SP only:To increase the volume,press the volume controlupwards. To decrease thevolume, press the volumecontrol downwards.The volume control canbe disabled by the hearingcare professional.1819

10. Care and maintenanceDiligent and routine care of your hearing aid contributesto outstanding performance and a long service life.Please use the following specifications as a guideline. Forfurther information regarding product safety, seechapter 16.2.General informationBefore using hair spray or applying cosmetics, you shouldremove your hearing aid from your ear, because theseproducts may damage it.When you are not using your hearing aid, leave thebattery door open so that any moisture can evaporate.Make sure that you always completely dry your hearingaid after use. Store the hearing aid in a safe, dry andclean place.Your hearing aids are resistant to water, sweat and dustunder the following conditions: The battery door is fully closed. Ensure that no foreignobject such as hair is caught in the battery door when itis closed. After exposure to water, sweat or dust, the hearing aidis cleaned and dried. The hearing aid is used and maintained as described inthis user guide.Hearing aids with the design-integrated Rogerreceiver are also water resistant.Hearing aids with an audio shoe and Roger Xreceiver are not water resistant.Use of your hearing aid around water can restrictair flow to the batteries causing it to stop working.Should your hearing aid stop working after cominginto contact with water, refer to thetroubleshooting steps in chapter 15.2021

11. Wireless accessoriesDailyInspect the earpiece and tube for earwax and moisturedeposits. Clean the surfaces with a lint-free cloth or usethe small brush provided in the hearing aid hard case.Never use cleaning agents such as household detergents,soap, etc. for cleaning your hearing aid. It is notrecommended to rinse these parts with water, risk forlodging in the tube. If you need to clean your hearing aidintensively, ask your hearing care professional for adviceand information on filters or drying capsules.11.1 Connecting to audio sources and remote controlA range of Phonak accessories are available for you to usewith your hearing aid.Phonak RemoteMic***Cell phonePhonak EasyCall IIwith cell phoneWeeklyClean the earpiece with a soft, damp cloth or with aspecial cleaning cloth for hearing aids. For furthermaintenance or cleaning instructions, please see yourhearing care professional.MonthlyInspect your hearing tube for color changes, hardening, orcracks. In the case of such changes, the hearing tube hasto be replaced. Please see your hearing care professional.22Phonak streaming device*MP3 Player/Audio source**Phonak PilotOne IIremote controlPhonak DECT II phonePhonak TVLink II connected to TV* The Phonak ComPilot II with neckloop or ComPilot Air II with clip to attach to clothing. Theyalso have basic remote control functionalities. For advanced control they can be used with thePhonak RemoteControl App.** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streamingdevice via Bluetooth or audio cable.*** Clipped onto the speaker’s clothing for better understanding over distance.23

11.2 Communication in noise and over distanceThe Roger portfolio provides an outstanding microphoneperformance to help you better understand in noise andover distance. With Roger you can benefit from: understanding every word in a noisy situation e.g.restaurants, public areas and over distance discreet design speech transmission directly to your hearing aids withattached receiver or via your body-worn receiverBehind-the-ear receiver optionMicrophone*Body-worn receiver option* Some Roger microphones also support input from audiosources via Bluetooth or cable.Bluetooth is a registered trademark owned by theBluetooth SIG, Inc.2425

12. Service and warrantyLocal warrantyPlease ask the hearing care professional, where youpurchased your hearing aid, about the terms of thelocal warranty.International warrantySonova AG offers a one year limited internationalwarranty, valid starting from the date of purchase.This limited warranty covers manufacturing andmaterial defects in the hearing aid itself, but notaccessories such as batteries, tubes, earmolds andexternal receivers. The warranty only comes intoforce if a proof of purchase is shown.The international warranty does not affect any legalrights that you might have under applicable nationallegislation governing sale of consumer goods.Warranty limitationThis warranty does not cover damage from improperhandling or care, exposure to chemicals or undue stress.Damage caused by third parties or non-authorized servicecenters renders the warranty null and void. This warrantydoes not include any services performed by a hearing careprofessional in their office.Serial number(left side):Authorized hearing careprofessional (stamp/signature):Serial number(right side):Date of purchase:2627

13. Compliance informationEurope:Declaration of ConformityHereby Sonova AG declares that this product meets therequirements of the Medical Devices Directive 93/42/EECas well as the Radio and Telecommunications TerminalEquipment Directive 1999/5/EC. The full text of theDeclaration of Conformity can be obtained from themanufacturer or the local Phonak representative whoseaddress can be taken from the list on www.phonak.com(Phonak worldwide locations).The wireless models listed on page 2 arecertified under:Australia/New Zealand:Indicates a device’s compliance with applicableRadio Spectrum Management’s (RSM) andAustralian Communications and Media Authority(ACMA) regulatory arrangements for the legal salein New Zealand and Australia.The compliance label R-NZ is for radio productssupplied in the New Zealand market underconformity level A1.28Phonak Bolero B-MUSACanadaFCC ID: KWC-WHSBTEMIC: 2262A-WHSBTEMPhonak Bolero B-PUSACanadaFCC ID: KWC-WHSBTEPIC: 2262A-WHSBTEPPhonak Bolero B-SPUSACanadaFCC ID: KWC-WHSBTESPIC: 2262A-WHSBTESP29

Notice 1:This device complies with Part 15 of the FCC Rules andwith RSS-210 of Industry Canada. Operation is subject tothe following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received,including interference that may cause undesired operation.Notice 2:Changes or modifications made to this device notexpressly approved by Sonova AG may void the FCCauthorization to operate this device.Notice 3:This device has been tested and found to comply withthe limits for a Class B digital device, pursuant to Part 15of the FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation.This device generates, uses and can radiate radiofrequency energy and, if not installed and used inaccordance with the instructions, may cause harmfulinterference to radio communications. However, there is30no guarantee that interference will not occur in aparticular installation. If this device does cause harmfulinterference to radio or television reception, which can bedetermined by turning the equipment off and on, the useris encouraged to try to correct the interference by one ormore of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the deviceand receiver. Connect the device into an outlet on a circuitdifferent from that to which the receiver is connected. Consult the dealer or an experienced radio/TVtechnician for help.31

Radio information of your wireless hearing aidAntenna typeOperation frequencyOccupied bandwidth(99% BW)ModulationChannelOperating rangeUse caseMagnetic field strength@3mIntegrated ferrite coilantenna (inductive)10.6 MHzapprox. 500 kHzDQPSKSingle channel radio18 cm (7”)Streaming of audio orcommand signal toreceiving hearing aid onthe other ear-20.5 dBµA/m14. Information and descriptionof symbolsWith the CE symbol, Sonova AG confirms thatthis product – including accessories – meets therequirements of the Medical Devices Directive93/42/EEC as well as the R&TTE Directive1999/5/EC on radio and telecommunicationsequipment. The numbers after the CE symbolcorrespond to the code of certified institutionsthat were consulted under the abovementioned directives.This symbol indicates that the productsdescribed in these user instructions adhere tothe requirements for an applied part of Type Bof EN 60601-1. The surface of the hearing aid isspecified as an applied part of Type B.Indicates the medical device manufacturer, asdefined in EU Directive 93/42/EEC.3233

During transportation keep dry.This symbol indicates that it is important forthe user to read and take into account therelevant information in these user guides.This symbol indicates that it is important forthe user to pay attention to the relevantwarning notices in these user guides.Important information for handling andproduct safety.OperatingconditionsThe product is designed such that it functionswithout problems or restrictions if used asintended, unless otherwise noted in these userguides. The hearing aids are classified IP68 (depthof 1 meter for 60 minutes) and designed to beused in all daily life situations. Therefore you donot have to worry about getting the hearingaids exposed to a rain shower or sweat. However,the hearing aid is not intended to be used inwater activities that includes chlorinated water,soap, salt water or other liquids with achemical content.Indicates the manufacturer’s serial number so thata specific medical device can be identified.Indicates the manufacturer’s catalogue number sothat the medical device can be identified.3435

Temperature during transportationand storage: –20 to 60 Celsius(–4 to 140 Fahrenheit).Humidity during transportation: Up to 90%(non condensing).Humidity during storage: 0% to 70%, if not inuse. See instruction in chapter 16.2 regardingdrying the hearing aid after use.Atmospheric pressure: 200 hPA to 1500 hPaThe symbol with the crossed-out garbage binis to make you aware that this hearing aidmay not be thrown away as normalhousehold waste. Please dispose of old orunused hearing aids, at waste disposal sitesintended for electronic waste, or give yourhearing aid to your hearing care professionalfor disposal. Proper disposal protects theenvironment and health.3637

15. TroubleshootingProblemHearing aid not functioningCausesDead batteryBlocked speaker/earpieceBattery not inserted correctlyHearing aid switched offWhat to doChange battery (chapter 1 5)Clean speaker opening/earpieceInsert battery correctly (chapter 1 5)Switch hearing aid on by completely closing the battery door(chapter 4)Hearing aid whistlesHearing aid not inserted correctlyEarwax in ear canalInsert hearing aid correctly (chapter 6)Contact your ENT/GP or hearing care professionalHearing aid not loud enoughor distortedVolume too loudLow batterySpeaker/earpiece blockedVolume too lowPhysical hearing conditionhas changedDecrease volume (chapter 8 9)Change battery (chapter 1 5)Clean speaker opening/earpieceTurn volume up if volume control available (chapter 8 9)Contact you hearing care professionalHearing aid plays two beepsIndication for low batteryChange battery within the next 30 minutes (chapter 1 5)Hearing aid switches on & off(intermittent)Moisture on battery orhearing aidWipe battery and hearing aid with dry clothIf the problem persists, contact you hearing careprofessional for assistance3839

16. Important safety information16.1 Hazard warningsPlease read the information on the following pages beforeusing your hearing aid.A hearing aid will not restore normal hearing and will notprevent or improve a hearing impairment resulting fromorganic conditions. Infrequent use of a hearing aid does notpermit a user to attain full benefit from it. The use of ahearing aid is only part of hearing habilitation and mayneed to be supplemented by auditory training andinstruction in lipreading.The intended use ofhearing aids is to amplifyand transmit sound to theears and herebycompensate for impairedhearing. The hearing aids(specially programmed foreach hearing loss) mustonly be used by theintended person. Theyshould not be used by anyother person as they coulddamage hearing.Changes or modificationsto the hearing aid thatwere not explicitlyapproved by Sonova AG40are not permitted. Suchchanges may damage yourear or the hearing aid.Do not use the hearingaids in explosive areas(mines or industrial areaswith danger of explosions,oxygen rich environmentsor areas where flammableanesthetics are handled).Hearing aid batteries aretoxic if they are swallowed!Keep out of reach ofchildren, individuals withcognitive impairment, andpets. If batteries areswallowed, consult yourphysician immediately!41

If you feel pain in orbehind your ear, if it isinflamed or if skinirritation and acceleratedaccumulations of earwaxoccur, please check withyour hearing careprofessional or physician.In very rare cases, thedome can remain in yourear canal when removingthe hearing tube from theear. In the unlikely casethat the dome does getstuck in your ear canal, it isstrongly recommended tosee a physician for saferemoval.Hearing programs in thedirectional microphonemode reduce backgroundnoises. Please be aware42that warning signals ornoises coming frombehind, e. g. cars, arepartially or entirelysuppressed.This hearing aid is not forchildren below 36 months.It contains small parts thatcan cause choking, ifswallowed by children.Keep out of reach ofchildren, individuals withcognitive impairment, andpets. If swallowed, consulta physician or hospitalimmediately. o not make a wireDconnection from yourhearing aid to any externalaudio sources like radioetc. That could causeinjuries on your body(electric shock).The following is onlyapplicable for persons withactive implantable medicaldevices (i.e. pacemakers,defibrillators, etc.): Keep the wireless hearingaid at least 15 cm(6 inches) away from theactive implant. If youexperience any interference,do not use the wirelesshearing aids and contactthe manufacturer of theactive implant. Please, notethat interference can alsobe caused by power lines,electrostatic discharge,airport metal detectors etc. Keep magnets (i.e. batteryhandling tool, EasyPhonemagnet, etc.) at least15 cm (6 inches) awayfrom the active implant. If using a Phonak wirelessaccessory, consult thechapter “Important safetyinformation” in yourwireless accessoryuser guide. earing aids should not beHfitted with domes / waxprotection systems whenused by clients withperforated eardrums,inflamed ear canals orotherwise exposed middleear cavities. In these cases,we recommend the use ofa custom earpiece. In theunlikely case that any partof this product shouldremain in the ear canal, itis strongly recommendedto see a medical specialistfor safe removal.43

16.2 Information on product safetyPhonak hearing aids arewater resistant and notwaterproof. They aredesigned to withstandnormal activities andoccasional accidentalexposure to extremeconditions. Never immerseyour hearing aid in water!Phonak hearing aids are notspecifically designed forextended periods of watersubmersion on a continualbasis, that is worn inactivities such as swimmingor bathing. Always removeyour hearing aid beforethese activities, as thehearing aid containssensitive electronic parts.44Never wash themicrophone inputs. Doingso could cause it to lose itsspecial acoustic features.Protect your hearing aidfrom heat (never leave neara window or in the car).Never use a microwave orother heating devices todry your hearing aid. Askyour hearing careprofessional about suitabledrying methods.T he dome should bechanged every threemonths or when itbecomes stiff or brittle.This is to prevent the domefrom detaching from thetube spout during insertioninto or removal from theear.When you are not usingyour hearing aid, leave thebattery door open so thatany moisture canevaporate. Make sure thatyou always completely dryyour hearing aid after use.Store the hearing aid in asafe, dry and clean place.Do not drop your hearingaid! Dropping onto a hardsurface can damage yourhearing aid.Always use new batteriesfor your hearing aid. Incase a battery is leaking,replace it immediately witha new one to avoid anyskin irritation. You canreturn used batteriesto your hearing careprofessional.The batteries used in thesehearing aids should notexceed 1.5 Volts. Please donot use silver-zinc or Li-ion(lithium-ion) rechargeablebatteries as these maycause severe damage toyour hearing aids. The tablein chapter 5 explainsexactly which type ofbattery your particularhearing aids require.45

Remove the battery ifyou are not using yourhearing aid for a longperiod of time.Special medical or dentalexamination includingradiation described below,may adversely affect thecorrect functioning of yourhearing aids. Remove andkeep them outside theexamination room/areabefore undergoing: Medical or dentalexamination with X-ray(also CT scan). Medical examinations withMRI/NMRI scans, generatingmagnetic fields.Hearing aids don’t need tobe removed when passingsecurity gates (airports46etc.). If X-ray is used at all,it will be in very low doses,and will not affect thehearing aids.NotesDo not use your hearingaid in areas whereelectronic equipmentis prohibited.47

029-0476-02/V1.00/2016-11/FO Sonova AG All rights reservedYour hearing care professional:Manufacturer:Sonova AGLaubisrütistrasse 28CH-8712 StäfaSwitzerlandwww.phonak.com

Phonak streaming device* Phonak EasyCall II with cell phone Phonak RemoteMic*** MP3 Player/ Audio source** Phonak TVLink II connected to TV Phonak PilotOne II remote control Phonak DECT II phone. 24 25 The Roger portfolio provides an outstanding micropho

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