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Returnto MenuCallPilot Reference GuideBCM 4.0CallPilotDocument Status:StandardDocument Version: 02Part Code: N0060617Date: June 2006

Copyright 2006 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, configurations, technical data, andrecommendations in this document are believed to be accurate and reliable, but are presented without express or impliedwarranty. Users must take full responsibility for their applications of any products specified in this document. Theinformation in this document is proprietary to Nortel Networks.TrademarksNortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation.All other trademarks and registered trademarks are the property of their respective owners.

3Task ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Setting up your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21To initialize your mailbox .22To check which mailbox interface you use .23To open an initialized mailbox - Norstar Voice Mail.24To open an initialized mailbox - CallPilot .24To open your mailbox using Auto-Login .24To open your mailbox remotely .25To change your password .26To record your name in the Company Directory.27To assign a personal Target Attendant .28Feature codes and mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35To record a Primary or Alternate mailbox greeting .38To choose a Primary or Alternate mailbox greeting .40To record a Personalized mailbox greeting .41To delete a Personalized mailbox greeting .43Accessing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45To play your messages - Norstar Voice Mail .46To play your messages - CallPilot .48To retrieve an erased message - Norstar Voice Mail .50To retrieve an erased message - CallPilot .50To use Call Screening .51To interrupt a caller.51Sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53To record and send a message using the Open Mailbox feature - Norstar Voice Mail .54To record and send a message using the Open Mailbox feature - CallPilot .55To record and send a message using the Leave Message feature - Norstar Voice Mail56To record and send a message using the Leave Message feature - CallPilot .56To search the Company Directory .58To assign message delivery options - Norstar Voice Mail .60To assign message delivery options - CallPilot .62To reply to an internal caller - Norstar Voice Mail.65To reply to an internal caller - CallPilot .65To reply to an external caller - Norstar Voice Mail.66To reply to an external caller - CallPilot .66To place a Thru-Dial call.67To search the Company Directory while placing a Thru-Dial call .68To use Thru-Dial to reach your Target Attendant .68CallPilot Reference Guide

4Task ListCall Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69To set up Call Forward remotely .69To turn Call Forward with CLID on or off .71Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73To transfer a call to a mailbox from your telephone .73To transfer a mailbox owner’s call to their mailbox.74To transfer a call to a CCR Tree.74To set up Outbound Transfer to a phone number .77To set up Outbound Transfer to an extension .78To turn Outbound Transfer on or off .79Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81To set up Off-premise Message Notification to a phone number .82To set up Off-premise Message Notification to an extension .85To set up Off-premise Message Notification to a pager .87To set up Off-premise Message Notification to more than one destination .89To change the time range or type of message parameters .91To change the destination from phone to another destination .93To change the destination from pager to phone or extension .95To change the destination from phone or extension to pager .96To delete a destination number .98To add a destination number.100To turn Off-premise Message Notification on or off .101Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103To record a call.103Broadcast and Information messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 105To record an Information mailbox greeting .106CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109N0060617

5ContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Symbols and text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Chapter 2Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13How CallPilot works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13About display phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13About telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Alternate extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Using CallPilot with an analog terminal adapter or an analog station module . . . . . . . 15Using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15CallPilot voice prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Mailbox Park and Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Types of mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Subscriber mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Guest mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Information mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Special mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Chapter 3Setting up your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Initializing your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Trivial Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Checking which mailbox interface you use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Opening your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Changing your mailbox password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Recording your name in the Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Assigning a Target Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Chapter 4Feature codes and mailbox options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Programming a memory button with a feature code . . . . . . . . . . . . . . . . . . . . . . . . . . 30Norstar Voice Mail mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31CallPilot Reference Guide

6ContentsMailbox commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Playing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Other Norstar Voice Mail options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32CallPilot mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Mailbox commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Playing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Other CallPilot mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Chapter 5Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Types of mailbox greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Recording a Primary or Alternate mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Choosing a Primary or Alternate mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Recording a Personalized mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Deleting a Personalized mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Chapter 6Accessing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Never Full mailbox feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Playing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Retrieving erased messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Screening your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Interrupting a caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Chapter 7Sending messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Recording and sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Searching the Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Assigning message delivery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Message delivery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Sending a message to more than one recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Replying to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Replying to an internal caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Replying to an external caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Placing a call with Thru-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67When to use Thru-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Chapter 8Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Call Forwarding your calls to your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69N0060617

Contents7Setting up Call Forward remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Call Forward with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Chapter 9Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Transferring calls to a CallPilot mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Transferring a mailbox owner’s call to their mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . 74Transferring a call to Custom Call Routing (CCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74About Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Adding special characters to a destination number . . . . . . . . . . . . . . . . . . . . . . . 75Setting up Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Turning Outbound Transfer on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Optimizing Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Programming Outbound Transfer when CallPilot is behind a PBX . . . . . . . . . . . . 80Chapter 10Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81About Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Off-premise Message Notification parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Setting up Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Setting up Off-premise Message Notification to a pager number . . . . . . . . . . . . . 87Changing Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Deleting a destination number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Adding a destination number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Turning Off-premise Message Notification on or off . . . . . . . . . . . . . . . . . . . . . . . . . 100Chapter 11Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103About Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Using Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Chapter 12Broadcast and Information messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105About Broadcast messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Information mailbox greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Recording an Information mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106CallPilot Reference Guide

8ContentsChapter 13CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107Chapter 14Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117N0060617

9Chapter 1Getting startedAbout this guideThe CallPilot Reference Guide provides information on how to use CallPilot features on BusinessCommunications Manager (BCM) and CallPilot 100/150 systems.To use this guide, you must determine which phone interface you use, and follow the proceduresfor that interface. For information about determining which interface you use, refer to “Checkingwhich mailbox interface you use” on page 22. Some procedures apply to both interfaces.If you are a new CallPilot user, make sure you are familiar with how to operate your displaytelephone. Refer to the User Card for your telephone.For more information about using CallPilot, ask your System Administrator.AudienceThis guide is for system administrators and CallPilot users.AcronymsThe following is a list of acronyms used in this guide.Table 1AcronymDescriptionASMAnalog Station ModuleATMAnalog Terminal AdapterBCMBusiness Communications ManagerCCRCustom Call RoutingCFACCall Forward All CallsCFBCall Forward on BusyCFNACall Forward No AnswerCLIDCalling Line IdentificationCOSClass of ServiceDTMFDual-Tone MultifrequencyNVMNorstar Voice MailCallPilot Reference Guide

10Chapter 1 Getting startedSymbols and text conventionsThese symbols are used to Highlight critical information for the BCM system:Caution: Alerts you to conditions where you can damage the equipment.Danger: Alerts you to conditions where you can get an electrical shock.Warning: Alerts you to conditions where you can cause the system to fail or workimproperly.Note: A Note alerts you to important information.Tip: Alerts you to additional information that can help you perform a task.!Security note: Indicates a point of system security where a default should be changed,or where the administrator needs to make a decision about the level of security requiredfor the system.Warning: Alerts you to ground yourself with an antistatic groundingstrap before performing the maintenance procedure.Warning: Alerts you to remove the BCM main unit and expansion unitpower cords from the ac outlet before performing any maintenanceprocedure.N0060617

Chapter 1 Getting started11These conventions and symbols are used to represent the Business Series Terminal display anddialpad.ConventionExampleUsed forWord in a special font (shown inthe top line of the display)Pswd:Command line prompts on display telephones.Underlined word in capital letters(shown in the bottom line of a twoline display telephone)PLAYDisplaybutton option. Available on two line displaytelephones. Press the button directly below theoption on the display to proceed.Dialpad buttons Buttons you press on the dialpad to select aparticular option.These text conventions are used in this guide to indicate the information described.ConventionDescriptionbold CouriertextIndicates command names and options and text that you need to enter.Example: Use the info command.Example: Enter show ip {alerts routes}.italic textIndicates book titlesplain CouriertextIndicates command syntax and system output (for example, promptsand system messages).Example: Set Trap Monitor FiltersFEATUREHOLDRELEASEIndicates that you press the button with the coordinating icon onwhichever set you are using.How to get HelpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get technical support for Nortel products is from the Nortel Technical SupportWeb site:http://www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, and tools to address issueswith Nortel products. More specifically, the site enables you to: download software, documentation, and product bulletinsCallPilot Reference Guide

12Chapter 1 Getting started search the Technical Support Web site and the Nortel Knowledge Base for answers totechnical issues sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support casesGetting Help over the phone from a Nortel Solutions CenterIf you don’t find the information you require on the Nortel Technical Support Web site, and have aNortel support contract, you can also get help over the phone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain the phone number for your region:http://www.nortel.com/callusGetting Help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)to quickly route your call to a specialist in your Nortel product or service. To locate the ERC foryour product or service, go to:http://www.nortel.com/ercGetting Help through a Nortel distributor or resellerIf you purchased a service contract for your Nortel product from a distributor or authorizedreseller, contact the technical support staff for that distributor or reseller.N0060617

13Chapter 2Using CallPilotHow CallPilot worksCallPilot works with the telephone system to provide an automated receptionist service.CallPilot answers incoming calls, routes them to extensions and mailboxes in the system, andprovides message taking capability.About display phonesOne line display phonesYou can use one line display phones for most CallPilot sessions. If you use a one line displayphone, the display shows the CallPilot display command line. A one line display phone does notshow display button options.On one line display phones, the options are announced by voice prompts. You make selectionsusing the dialpad. You do not need to wait for the voice prompt to end before you can select anoption. You can interrupt the voice prompt and make your selection immediately.Two line display phonesTwo line display phones show CallPilot commands and options. A two line display can show up tothree display button options at once. In cases where there are more options, wait for the voiceprompt to state the other available options. If you know the corresponding dialpad number for theoption you want, you can press it any time during the voice prompt.An example of a two line displayDisplay command lineDisplay button optionsPswd:OTHRRETRYOKDisplay buttonsCallPilot Reference Guide

14Chapter 2 Using CallPilotAbout telephone buttonsThis table shows the Nortel Business Series Terminal buttons. Use the buttons that pertain to thetype of telephone you use.Button nameT7100, T7208, T7316M7100, M7208, M7310,M7324Feature ƒHandsfreeBottom right-handbutton Hold Volume Control Release M7100N, M7208N,M7310N, M7324NYou can enter , ƒ orand the code to use a feature.For example, press · to access your mailbox.The T7100 works differently from other telephones on your system because it does not have linebuttons. Where other telephones require that you select a line button to answer a call, on the T7100terminal you pick up the handset. Where other telephones require you to select a line button to takea call off hold, you press on the T7100 terminal.On T7100 terminals, you can answer a second call by pressing . Your active call is put onhold and you connect to the waiting call. You can have no more than two active calls at one time.Note: If you are using a VoIP phone, please consult your IP set manual for a descriptionof the button icons.Alternate extensionsYou can have up to five Alternate extensions for your mailbox.If a caller dials the main extension (the primary extension for the mailbox that has Alternateextensions assigned), the call rings only at the main extension. If the call is not answered and thecaller leaves a message, a message indicator appears at the main extension and any Alternateextensions. You can access the message from Alternate extensions with the Open Mailbox feature( · ), the same way that you access messages from your main extension phone. Onlyan extension without a mailbox assigned to it can be used as an Alternate extension.Caller ID (CLID) is displayed on an Alternate extension only if: the Alternate extension is assigned to a phone with Caller ID (CLID)the Alternate extension has Call Display enabledthe call at the primary set is forwarded to voicemailIf the call is not answered, the call goes to CallPilot and an audible tone occurs at all phones.For information on enabling Call Display refer to “Call Forward with Caller ID” on page 70.N0060617

Chapter 2 Using CallPilot15You can intercept the caller by using the Interrupt feature, · ‡, from any phone as longas the caller is still leaving a message. For more information on Interrupt refer to “Interrupting acaller” on page 51.Using CallPilot with an analog terminal adapter or an analogstation moduleOne or more analog single-line sets can be connected to telephone system using an AnalogTerminal Adapter (ATA) or an Analog Station Module (ASM). This type of set works withDual-Tone MultiFrequency (DTMF) tones to allow access to CallPilot options through the dialpadonly. Rotary dials cannot be used internally with CallPilot.To access CallPilot features such as Leave Message or Open Mailbox, call the CallPilot extensionand follow the voice prompts. The CallPilot Extension is the extension that the system assigns toVoicemail. You can determine the CallPilot extension by entering · fi on any displaytelephone.You can also press: · to open your mailboxor · ‚ to leave a message and follow the voice prompts.Using the dialpadThe buttons on your display telephone dialpad act as both numbers and letters. Each buttonrepresents a number and letters of the alphabet.To enter a characterpress the dialpad button that represents the letter or number. Press thebutton again to see the next letter or number.To accept a characterpress or press a different button. When you press another button, thecursor advances and the display shows the first character on the newbutton.To delete a characterpress the BKSP display button.CallPilot Reference Guide

16Chapter 2 Using CallPilotNumbers and letters on the dialpad. 1 ’ -ABC2abc‹ DEF3def› GHI4ghifi J KL5jklfl MNO6mno‡ PQRS7pqrs TUV8tuv· WXYZ9wxyz Quit‚ Q Z Zero q z Accepts displayed le

CallPilot Reference Guide Chapter 1 Getting started About this guide The CallPilot Reference Guide provides information on how to us e CallPilot features on Business Communications Manager (BCM) and CallPilot 100/150 systems. To use this guide, you must determine which phone interfa

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