ProLiant DL380 - Hg.flagshiptech
ProLiant DL380Maintenance and Service GuideFourth Edition (June 2000)Part Number 136363-004Spare Part Number 159127-001Compaq Computer Corporation
Notice 2000 Compaq Computer CorporationCompaq, ProLiant, SmartStart, and the Compaq logo Registered U.S. Patent and Trademark Office.Compaq Authorized Reseller is a trademark and/or service mark of Compaq Information TechnologiesGroup, L.P.Other product names mentioned herein may be trademarks and/or registered trademarks of their respectiveowners.Compaq Computer Corporation shall not be liable for technical or editorial errors or omissions containedherein. The information in this document is subject to change without notice.The information in this publication is subject to change without notice and is provided "AS IS"WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OFTHIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL PUNITIVE OROTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FORLOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESSINFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. THE FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE OROTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER SUCH LIABILITYSOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGALLIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANYLIMITED REMEDY.The limited warranties for Compaq products are exclusively set forth in the documentationaccompanying such products. Nothing herein should be construed as constituting a further oradditional warranty.Compaq ProLiant DL380 Maintenance and Service GuideFourth Edition (June 2000)Part Number 136363-004Spare Part Number 159127-001
ContentsAbout This GuideSymbols in Text.viiCompaq Technician Notes .viiiWhere to Go for Additional Help . ixTelephone Numbers . ixChapter 1Illustrated Parts CatalogMechanical Parts Exploded View.1-2Mechanical Spare Parts List .1-3System Components Exploded View .1-4System Components Spare Parts List .1-5Chapter 2Removal and Replacement ProceduresElectrostatic Discharge Information .2-2Symbols on Equipment.2-3Preparation Procedures.2-4Powering Down the Server.2-4Rack Warnings .2-6Server Warnings and Precautions.2-6Server Cover.2-7Power On/Standby Switch with Status Indicators .2-8Rack-Mount Bezel.2-9Diskette Drive.2-10Power Supply Fan and Bracket .2-12Power Supply Blank .2-13Hot-Plug Power Supply.2-14Hot-Plug Power Supply Backplane Board .2-15Mass Storage Devices.2-16External Storage Devices .2-16ProLiant DL380 Drives .2-17Drive Locations .2-17Hard Drive Blank .2-18SCSI Hot-Plug Hard Drive.2-19Hot-Plug Drive Cage .2-20SCSI Backplane Board .2-21Low-Profile IDE CD-ROM Drive.2-22Removable Media Blank .2-23Optional 2x1-Inch Media Device Drive Cage .2-24
ivCompaq ProLiant DL380 Maintenance and Service GuideRemoval and Replacement ProcedurescontinuedCable Routing Diagrams .2-25PCI Expansion Board .2-27Riser Board and Brace.2-28Memory .2-29SDRAM DIMM .2-31Processor and Processor Power Module.2-32Processor .2-33Processor Power Module.2-34CPU Fan .2-35Integrated Smart Array Controller.2-36System Board .2-38System Board Battery.2-39Chapter 3Diagnostics and TroubleshootingDiagnostic Tools Utility Overview.3-2Default Configuration.3-4Default Configuration Messages .3-4Inspect Utility.3-4Utilities Access.3-5Running Compaq Utilities.3-5Power-On Self-Test (POST).3-7POST Error Messages .3-7Diagnostics Software.3-23Steps for Diagnostics.3-23100 – 199, Primary Processor Test Error Codes .3-24200 – 299, Memory Test Error Codes .3-25300 – 399, Keyboard Test Error Codes .3-26400 – 499, Parallel Printer Test Error Codes.3-26500 – 599, Graphics Display Unit Test Error Codes .3-27600 – 699, Diskette Drive Test Error Codes .3-281100 – 1199, Serial Test Error Codes .3-291200 – 1299, Modem Communications Test Error Codes .3-296000 – 6099, Compaq NIC Boards Test Error Codes .3-306500 – 6599, SCSI Hard Drive Test Error Codes .3-316600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes.3-326700 – 6799, SCSI Tape Drive Test Error Codes .3-328600 – 8699, Pointing Device Interface Test Error Codes .3-33Array Diagnostic Utility (ADU).3-33Starting ADU.3-33Integrated Management Log.3-44Multiple Ways of Viewing the Log.3-44Event List .3-46Event Messages .3-47Rapid Error Recovery.3-49Automatic Server Recovery-2 .3-49ASR-2 Integrated Management Log Messages .3-61Storage Fault Recovery Tracking.3-64Storage Automatic Reconstruction.3-64Network Interface Fault Recovery Tracking .3-64Memory Fault Recovery Tracking .3-64Remote Service Features .3-65
ContentsDiagnostics and TroubleshootingcontinuedROMPaq Error Recovery Options.3-65ROMPaq Disaster Recovery .3-66Compaq Insight Manager .3-67Features of Compaq Insight Management.3-67Compaq Insight Management Software Architecture .3-68Chapter 4Connectors, Switches, and Status IndicatorsConnectors.4-1Rear Panel Components .4-2Riser Board Expansion Slots.4-3System Board Components .4-4Switches .4-5System Configuration Switchbank (SW2).4-5LED Indicators .4-6Power Switch LED Indicators .4-7Hot-Plug Power Supply LED Indicators .4-8RJ-45 LED Indicators.4-9System Board LED Indicators.4-10SCSI Hard Drive LED Indicators.4-11Low-Profile IDE CD-ROM Drive LED Indicator.4-121.44-MB Diskette Drive LED Indicator .4-13Riser Board LED Indicator.4-14Chapter 5SpecificationsSystem Unit .5-2Hot-Plug Power Supply.5-3Memory .5-41.44-MB Diskette Drive .5-4Low-Profile IDE CD-ROM Drive.5-5Wide Ultra2 SCSI Hot-Plug Hard Drive .5-6Integrated Smart Array Controller.5-7NC3163 Embedded 10/100 Fast Ethernet NIC Controller (Wake On LAN) .5-8Smart Array 221 Controller.5-9Smart Array 3200 Controller.5-10Smart Array 4200 Controller.5-11NC3131 Fast Ethernet NIC 64 PCI Dual Base 10/100 .5-12Optional 2x1-Inch Hot-Plug Drive Cage.5-13Indexv
About This GuideThis maintenance and service guide is a troubleshooting guide that can be used for referencewhen servicing Compaq ProLiant DL380 Servers.IMPORTANT: The installation of options and the servicing of this product shall be performed byindividuals who are knowledgeable of the procedures, precautions, and hazards associated withequipment containing hazardous energy circuits.Symbols in TextThese symbols may be found in the text of this guide. They have the following meanings.WARNING: Text set off in this manner indicates that failure to follow directions in the warningcould result in bodily harm or loss of life.CAUTION: Text set off in this manner indicates that failure to follow directions could result indamage to equipment or loss of information.IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
viiiCompaq ProLiant DL380 Maintenance and Service GuideCompaq Technician NotesWARNING: Only authorized technicians trained by Compaq should attempt to repair thisequipment. All troubleshooting and repair procedures are detailed to allow onlysubassembly/module level repair. Because of the complexity of the individual boards andsubassemblies, no one should attempt to make repairs at the component level or to makemodifications to any printed wiring board. Improper repairs can create a safety hazard.WARNING: To reduce the risk of electric shock or damage to the equipment: If the system has multiple power supplies, disconnect power from the system byunplugging all power cords from the power supplies. Do not disable the power cord grounding plug. The grounding plug is an important safetyfeature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible atall times.CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) ofclearance at the front and back of the computer.CAUTION: The computer is designed to be electrically grounded. To ensure proper operation,plug the AC power cord into a properly grounded AC outlet only.IMPORTANT: Any indications of component replacement or printed wiring board modifications may voidany warranty.
About This GuideWhere to Go for Additional HelpIn addition to this guide, the following information sources are available: User documentation On line information at the Compaq .html Compaq Service Quick Reference Guide Service training guides Compaq service advisories and bulletins Compaq QuickFind Compaq Insight Manager Compaq download facility: Call using computer modem 1-281-518-1418Telephone NumbersFor the name of your nearest Compaq authorized reseller: In the United States, call 1-800-345-1518. In Canada, call 1-800-263-5868.For Compaq technical support: In the United States and Canada, 1-800-386-2172. For Compaq technical support phone numbers outside the United States and Canada, visitthe Compaq website:http://www.compaq.comix
Chapter1Illustrated Parts CatalogThis chapter provides the illustrated parts breakdown and a spare parts list for theCompaq ProLiant DL380 Servers. See Table 1-1 and Table 1-2 for the names of referencedspare parts.
1-2Compaq ProLiant DL380 Maintenance and Service GuideMechanical Parts Exploded View2315467Figure 1-1. Mechanical parts exploded view
Illustrated Parts CatalogMechanical Spare Parts ListTable 1-1Mechanical Spare Parts ListItemDescriptionSpare Part NumberChassis1Chassis212943-0012Server cover327313-0013Rack-mount bezel218257-0014SCSI drive cage159137-0015Optional 2x1-inch media device drive cage144087-0016Hard drive blank122759-0017Removable media blankPart of kit 159542-0011-3
1-4Compaq ProLiant DL380 Maintenance and Service GuideSystem Components Exploded View1311a18191781621110201412152259467Figure 1-2. System components exploded view
Illustrated Parts CatalogSystem Components Spare Parts ListTable 1-2System Components Spare Parts ListItemDescriptionSpare Part NumberSystem Components8CPU fana) 92 mm, 74 CFM159203-001b) 92 mm, 110 CFM216472-0019Power supply fan173907-00110Power On/Standby switch with cable and LED indicators144086-00111Processors12a) Pentium III 667-MHz with heatsink166109-001b) Pentium III 733-MHz with heatsink *166108-001c) Pentium III 800-MHz with heatsink *187781-001d) Pentium III 866-MHz with heatsink *187782-001e) Pentium III 933-MHz with heatsink *196628-001f) Pentium III 1-GHz with heatsink *221536-001Hot-plug power supply, 275 W159125-001Boards13Riser board and brace159128-00114Hot-plug power supply backplane board333112-00115SCSI drive cage backplane board387090-00116System board157824-00117Integrated Smart Array Controller158855-00118128-MB Registered 133-MHz SDRAM DIMM159226-00119Processor power module157825-001Mass Storage Devices2024X low-profile IDE CD-ROM drive323332-001211.44-MB diskette drive179161-0012218-GB Wide Ultra2 hard drive143920-001* Not showncontinued1-5
1-6Compaq ProLiant DL380 Maintenance and Service GuideTable 1-2System Components Spare Parts List continuedItemDescriptionSpare Part NumberOptions23Signal cable kit *159129-001CD data shredded cable assemblySCSI 2-device shredded cable assemblySCSI 1-device shredded cable assembly24Power cable kit *327919-00114-pin power cable assemblyMain 20-pin power cable assemblyHard drive/CD power cable assembly25Plastics kit *327319-001Option board retainerBlank option board bracketPower supply fan guardPower supply fan cover26Thermal upgrade kit*216472-00127CD tray assembly *28Return kit *327322-00129Country kit *159124-00130Mounting kit for rack model *327310-00131Carton and buns, international *327322-00232Maintenance and service guide *159127-00133Battery, 3-V lithium *179322-00134Baffle *163327-00135Expansion slot 1 optional installation tool *216394-001Part of kit 159542-001* Not showncontinued
Illustrated Parts CatalogTable 1-2System Components Spare Parts List continuedItemDescriptionSpare Part NumberMemory3664-MB registered 133-MHz SDRAM DIMM *159225-00137256-MB registered 133-MHz SDRAM DIMM *159304-00138512-MB registered 133-MHz SDRAM DIMM *159227-001391-GB registered 133-MHz SDRAM DIMM *163902-001Controllers40NC3163 Embedded 10/100 Fast Ethernet NIC (Wake On LAN) *41Smart Array 221 controller *400546-00142Smart Array 3200 controller *340855-00143Smart Array 4200 controller *401859-00144NC3131 Fast Ethernet NIC 64 PCI Dual Base 10/100 *338482-001* Not shownN/A1-7
Chapter2Removal and Replacement ProceduresThis chapter provides subassembly/module-level removal and replacement procedures forCompaq ProLiant DL380 Servers. After completing all necessary removal and replacementprocedures, run the Diagnostics program to verify that all components operate properly.The following tools are recommended: Torx T-15 screwdriver Torx T-7 screwdriver From the SmartStart and Support Software CD:GSystem Configuration Utility softwareGArray Diagnostics Utility (ADU)GDiagnostics software
2-2Compaq ProLiant DL380 Maintenance and Service GuideElectrostatic Discharge InformationA discharge of static electricity can damage static-sensitive devices or microcircuitry. Properpackaging and grounding techniques are necessary precautions to prevent damage. To preventelectrostatic damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Cover workstations with approved static-dissipating material. Use a wrist strap connectedto the work surface and properly grounded tools and equipment. Keep the work area free of nonconductive materials such as ordinary plastic assembly aidsand foam packing. Always be properly grounded when touching a static-sensitive component or assembly. Avoid touching pins, leads, or circuitry. Always place drives PCB assembly-side down. Use conductive field service tools.
Removal and Replacement ProceduresSymbols on EquipmentAny product or assembly marked with these symbols indicates that the componentexceeds the recommended weight for one individual to handle safely.25 kg55 lbWARNING: To reduce the risk of personal injury or damage to the equipment,observe local occupational health and safety requirements and guidelines for manualmaterial handling.Any surface or area of the equipment marked with these symbols indicates thepresence of a hot surface or hot component.WARNING: To reduce the risk of injury from a hot component, allow the surface tocool before touching it.To reduce the risk of injury from electric shock hazards, do not open this enclosure.WARNING: Any surface or area of the equipment marked with these symbolsindicates the presence of electric shock hazards. The enclosed area contains nooperator serviceable parts.Any RJ-45 receptacle marked with these symbols indicates a Network InterfaceConnection.WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,do not plug telephone or telecommunications connectors into this receptacle.Power supplies or systems marked with these symbols indicate the equipmentis supplied by multiple sources of power.WARNING: To reduce the risk of electric shock or damage to the equipment,disconnect power from the server by unplugging all power cords from theelectrical outlet or the server.CLASS 1 LASER PRODUCTThis label or equivalent is located on the surface of your CD-ROM drive. Thislabel indicates that the product is classified as a Class 1 Laser Product.2-3
2-4Compaq ProLiant DL380 Maintenance and Service GuidePreparation ProceduresBefore beginning to remove any serviceable parts, determine whether the part is hot-pluggableor non-hot-pluggable.Hot-Pluggable DeviceHot-pluggable devices in the ProLiant DL380 Server include SCSI hard drives andpower supplies.IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as powersupplies, fans, or hard drives when they are not in active use.Non-Hot-Pluggable DeviceIf the part is non-hot-pluggable, the server must be powered down. Non-hot-pluggable partsinclude the processors, all boards, DIMMs, fans, and drive cages.Powering Down the ServerSystem power in ProLiant DL380 Servers does not completely shut off with the front panelPower On/Standby switch. The switch toggles between On and Standby, rather than On and Off.The standby position removes power from most electronics and the drives, but portions of thehot-plug power supply and some internal circuitry remain active. To completely remove allpower from the system, you must disconnect all power cords from the server.WARNING: To reduce the risk of injury from electric shock, remove all powercords to completely disconnect power from the system.WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that onlyone component is extended at a time. A rack may become unstable if more than onecomponent is extended for any reason.WARNING: Because the rack allows you to stack computer components in a vertical ratherthan a horizontal plane, you must take precautions to provide for rack stability and safety toprotect both personnel and property. Heed all cautions and warnings throughout the installationinstructions that came with the server.WARNING: To reduce the risk of personal injury or damage to the equipment: If the server isremoved from the rack for device accessibility, remove the server from the rack and place it ona sturdy table or workbench. Refer to the ProLiant DL380 Server Setup and Installation Guidefor further information on working with racks.CAUTION: The system power in the server does not completely shut off from the frontPower On/Standby switch. Moving the switch from On to Standby leaves some portions of thehot-plug power supply and some internal circuitry active. Disconnect all power cords from theserver to remove all power from the system.
Removal and Replacement ProceduresCAUTION: Electrostatic discharge can damage electronic components. Be sure you areproperly grounded before beginning any installation procedure. For more information, see“Electrostatic Discharge Information” earlier in this chapter.1. Press the Power On/Standby switch to Standby. This places the server in standby mode,thereby disabling the main hot-plug power supply output and providing auxiliary power tothe server. Standby does not completely disable or remove power from the system.2. Verify that the system LED indicator on the front panel, near the Power On/Standbyswitch, is amber and that the fan noise has stopped.3. Disconnect the AC power cord from the AC outlet, then from the server.4. Disconnect all external peripheral devices from the server.5. For stability and safety, properly positioning the server is critical.2-5
2-6Compaq ProLiant DL380 Maintenance and Service GuideRack WarningsWARNING: To reduce the risk of personal injury or damage to the equipment:25 kg55 lb Observe local Occupational Safety requirements and guidelines for heavyequipment handling. Obtain adequate assistance to lift and stabilize the product during installationor removal. Remove all pluggable power supplies and modules to reduce the weight of theproduct. At least two people are needed to safely unload the rack from the pallet. Anempty 42U rack weighs 115 kg (253 lb), is over 2.1 meters (7 ft) tall, and maybecome unstable when being moved on its casters. Do not stand in front of therack as it rolls down the ramp from the pallet; handle it from the sides.Stabilize the server by keeping the unit on the rails.WARNING: To reduce the risk of personal injury or damage to the equipment: Always load the heaviest item first and load the rack from the bottom up. Thismakes the rack “bottom-heavy” and helps prevent the rack from becomingunstable. The bottom stabilizers on the equipment must be fully extended. Be sure thatthe equipment is properly supported/braced when installing options and cards. Be sure that the rack is adequately stabilized before extending a componentoutside the rack. Extend only one component at a time. A rack may becomeunstable if more than one component is extended.25 kg55 lbWARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do notoverload the AC supply branch circuit that provides power to the rack.Server Warnings and PrecautionsWARNING: To reduce the risk of personal injury from hot surfaces, allow the internal systemcomponents to cool before touching them.CAUTION: Protect the server from power fluctuations and temporary interruptions with aregulating uninterruptible power supply (UPS). This device protects the hardware from damagecaused by power surges and voltage spikes and keeps the system in operation during a powerfailure.CAUTION: The ProLiant DL380 Server must always be operated with system unit covers on.Proper cooling will not be achieved if the system unit covers are removed.
Removal and Replacement ProceduresServer CoverTo remove the server cover:1. Complete the preparation procedures. See “Powering Down the Server” earlier in thischapter.2. Loosen the three captive thumbscrews on the rack-mount bezel .3.
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty. Compaq ProLiant DL380 Maintenance and Service Guide Fourth Edition (June 2000) Part Number 136363-004 Spare Part Number 159127-001
QuickSpecs HP SC11Xe Host Bus Adapter Overview DA - 12566 North America — Version 25 — December 4, 2012 Page 1 . HP ProLiant DL380 G5 HP ProLiant DL380 G6 HP ProLiant DL380 G7 HP ProLiant DL380e Gen8 HP ProLiant DL380p Gen8 . HP ProLiant DL385p Gen8 HP ProLiant DL560 Gen8 HP ProLiant DL580 G4 HP ProLiant DL580 G5 HP ProLiant .
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HP ProLiant ML115 G5 HP ProLiant ML150 G5 HP ProLiant ML150 G6 HP ProLiant ML310 G5p HP ProLiant ML330 G6 HP ProLiant ML350 G5 HP ProLiant ML350 G6 HP ProLiant ML370 G6 NOTE: This is a list of supported servers. Some may be discontinued. HP Slim 12.7mm SATA DVD-RW Optical Drive 481043-B21 ProLiant DL (rack-optimized): HP ProLiant DL120 G5 HP .
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