AVG Internet Security User Manual
AVG Internet SecurityUser ManualDocument revision AVG.27 (8/30/2016)C opyright AVG Technologies C Z, s.r.o. All rights reserved.All other trademarks are the property of their respective owners.
Contents1. Introduction32. AVG Installation Requirements42.1 Operation Systems Supported42.2 Minimum & Recommended Hardware Requirements43. AVG Installation Process53.1 Welcome!53.2 Enter your license number63.3 Customize your installation83.4 Installing AVG93.5 Install complete104. After Installation114.1 Virus database update114.2 Product registration114.3 Access to user interface114.4 Scanning of the whole computer114.5 Eicar test114.6 AVG default configuration125. AVG User Interface135.1 Upper Line Navigation145.2 Security Status Info175.3 Components Overview185.4 My Apps195.5 Scan / Update Quick Links195.6 System Tray Icon205.7 AVG Advisor215.8 AVG Accelerator226. AVG Components236.1 Computer Protection236.2 Web Browsing Protection266.3 Identity Protection286.4 Email Protection296.5 Firewall306.6 PC Analyzer337. AVG Advanced Settings357.1 Appearance357.2 Sounds387.3 Temporarily disable AVG protection397.4 Computer Protection401
7.5 Email Scanner447.6 Web Browsing Protection587.7 Identity Protection617.8 Scans627.9 Schedules677.10 Update747.11 Exceptions777.12 Virus Vault807.13 AVG Self Protection817.14 Privacy Preferences817.15 Ignore Error Status837.16 Advisor - Known Networks838. Firewall Settings858.1 General858.2 Applications878.3 File and printer sharing888.4 Advanced settings898.5 Defined networks908.6 System services918.7 Logs929. AVG Scanning959.1 Predefined scans969.2 Scanning in Windows Explorer1069.3 Command line scanning1069.4 Scan scheduling1109.5 Scan results1169.6 Scan results details11710. AVG File Shredder11911. Virus Vault12012. History12112.1 Scan results12112.2 Resident Shield Results12212.3 Identity Protection Results12512.4 Email Protection Results12612.5 Online Shield Results12712.6 Event History12912.7 Firewall log13013. AVG Updates13114. FAQ and Technical Support1322
1. IntroductionThis user manual provides comprehensive user documentation for AVG Internet Security.AVG Internet Security provides multiple layers of protection for everything you do online, which means youdon’t have to worry about identity theft, viruses, or visiting harmful sites. AVG Protective Cloud Technology andAVG Community Protection Network are included, meaning we collect the latest threat information and share itwith our community to make sure you receive the best protection. You can shop and bank online safely, enjoyyour life on social networks, or surf and search with confidence of a real-time protection.You may also want to use other sources of information:· Help file: A Troubleshooting section is available directly in the help file included with AVG InternetSecurity (to open the help file, press F1 k ey in any dialog in the application). This section providesa list of the most frequently occurring situations when a user desires to look up professional helpfor a technical issue. Please select the situation that best describes your problem, and click itto open detailed instructions leading to the problem solution.· AVG website support center: Alternatively, you can look up the solution to your problem on the AVGwebsite (http://www.avg.com/). In the Support section you can find an overview of thematic groupsdealing with both sales and technical issues, a structured section of frequently asked questions, andall available contacts.· AVG ThreatLabs: A specific AVG related website (http://www.avg.com/about-viruses) is dedicatedto virus issues providing structured overview of information related to online threats. You can also findinstructions on removing viruses, spyware, and advice on how to stay protected.· Discussion forum: You can also use the AVG users discussion forum at http://community.avg.com/.3
2. AVG Installation Requirements2.1. Operation Systems SupportedAVG Internet Security is intended to protect workstations with the following operating systems:· Windows XP Home Edition SP3· Windows XP Professional SP3· Windows Vista (all editions)· Windows 7 (all editions)· Windows 8 (all editions)· Windows 10 (all editions)(and possibly higher service packs for specific operating systems)2.2. Minimum & Recommended Hardware RequirementsMinimum hardware requirements for AVG Internet Security:· Intel Pentium CPU 1.5 GHz or faster· 512 MB (Windows XP) / 1024 MB (Windows Vista, Windows 7) of RAM memory· 1.3 GB of free hard drive space (for installation purposes)Recommended hardware requirements for AVG Internet Security:· Intel Pentium CPU 1.8 GHz or faster· 512 MB (Windows XP) / 1024 MB (Windows Vista, Windows 7) of RAM memory· 1.6 GB of free hard drive space (for installation purposes)4
3. AVG Installation ProcessTo install AVG Internet Security on your computer, you need to get the latest installation file. To make sureyou are installing the up-to-date version of AVG Internet Security, it is recommended that you downloadthe installation file from the AVG website (http://www.avg.com/). The Support section provides a structuredoverview of the installation files for each AVG edition. Once you have downloaded and saved the installation fileon your hard disk, you can launch the installation process. The installation is a sequence of simple and easyto understand dialogs. Each dialog briefly describes what do at each step of the installation process. We offera detailed explanation of each dialog window below:3.1. Welcome!The installation process starts with the Welcome to AVG Internet Security dialog:Language selectionIn this dialog you can select the language used for the installation process. Click the combo box nextto the Language option to roll down the language menu. Select the desired language, andthe installation process will proceed further in the language of your choice. Also the application willcommunicate in the selected language, with the option of switching into English that is always installedby default.End User Licence Agreement and Privacy PolicyBefore you continue with the installation process, we recommend that you get acquainted with the End UserLicence Agreement and Privacy Policy documents. Both documents are accessible via the active linksin the bottom part of the dialog. Click any of the hyperlinks to open a new dialog / new browser windowproviding the full wording of the respective deed. Please read carefully through these legally binding5
documents. Clicking the Continue button you confirm to agree with the documents.Continue with the installationTo continue with the installation, simply click the Continue button. You will be asked for your license number,and the installation process will then run in fully automatic mode. It is recommended for most users to use thisstandard option of installing your AVG Internet Security with all settings predefined by the program vendor.This configuration provides maximum security combined with the optimal use of resources. In the future, ifthe need arises to change the configuration, you will always have the option of doing so directlyin the application.Alternatively, there is the option of Custom installation that is available in the form of a hyperlink locatedunder the Continue button. Custom installation should only be used by experienced users who have a validreason to install the application with non-standard settings; e.g. to fit specific system requirements. If youdecide for this way, having filled in your license number you will be redirected to the Customize yourinstallation dialog where you can specify your settings.3.2. Enter your license numberIn the Enter your license number dialog you are invited to activate your license by typing it (or rather usingthe copy and paste method) into the provided text field:Where do I find my license number?The sales number can be found on the CD packaging in your AVG Internet Security box. The license numberwill be in the confirmation e-mail that you received after purchasing your AVG Internet Security online. Youmust type in the number exactly as shown. If the digital form of the license number is available (in the email), itis recommended that you use the copy and paste method to insert it.6
How to use the Copy & Paste methodUsing the Copy & Paste method to enter your AVG Internet Security license number into the programensures that the number is correctly entered. Please follow these steps:· Open the email containing your license number.· Click the left mouse button at the beginning of the license number, hold and drag the mouseto the end of the number, and then release the button. The number should now be highlighted.· Press and hold Ctrl,and then press C. This copies the number.· Point and click the position where you would like to paste the copied number, i.e. into the text fieldof the Enter your license number dialog.· Press and hold Ctrl,and then press V. This pastes the number to the location you selected.Continue with the installationIn the bottom part of the dialog you can see the Install now button. The button gets activated by entering yourlicense number. Once activated, simply click the button to launch the installation process. In case you do nothave a valid license number available, you may chose to install the AVG AntiVirus Free Editionof the application. Unfortunately, the free editions does not support all functionality available in the fullprofessional version. Therefore you might consider visiting the AVG website (http://www.avg.com/) for detailedAVG purchase and upgrade information.7
3.3. Customize your installationThe Customize your installation dialog allows you to set up detailed parameters for the installation:Where would you like to install?Here you can specify where you would like to have the application installed. The address in the text field readsthe suggested location in your Program Files folder. Should you decide for another location, click the Changelocation link to open a new window with the tree structure of your disk. Then navigate to your desired location,and confirm.Which components would you like to install?This section provides an overview of all components that can be installed. If the default settings do not suit you,you can remove specific components. However, you can only select from components that are includedin AVG Internet Security! The only exception is the Computer protection component that cannot be excludedfrom the installation. When you highlight any item in this section, a brief description of the respectivecomponent will be displayed on the right side. For detailed information on each component's functionalityplease consult the Components Overview chapter of this documentation.Continue with the installationTo continue with the installation, simply click the Install now button. Alternatively, in case you need to changeor verify your language settings, you can go one step back to the previous dialog using the arrow buttonin the upper part of this dialog.8
3.4. Installing AVGHaving confirmed the installation launch in the previous dialog, the installation process runs in fully automaticmode and does not require any intervention:After the installation process is finished, you will be automatically redirected to the next dialog.9
3.5. Install completeThe Install complete dialog confirms that your AVG Internet Security has been fully installed and configured:Click the Finish button to finalize the installation process.10
4. After Installation4.1. Virus database updatePlease note that upon installation (after computer restart, if required), AVG Internet Security automaticallyupdates its virus database and all components, putting them to full working order, which can take a coupleof minutes. While the update process is running, you will be notified about the fact by the information displayedin the main dialog. Please wait for a while to finish the update process, and have your AVG Internet Securitycompletely up and ready to protect you!4.2. Product registrationHaving finished the AVG Internet Security installation, please register you product online on the AVGwebsite (http://www.avg.com/). After the registration you will be able to gain full access to your AVG useraccount, the AVG Update newsletter, and other services provided exclusively for registered users. The easiestway to register is directly from the AVG Internet Security user interface. Please select the upper linenavigation / Options / Register now item. You will be redirected to the Registration page on the AVG website(http://www.avg.com/). Please follow the instruction provided on the page.4.3. Access to user interfaceThe AVG main dialog is accessible in several ways:· double-click the AVG Internet Security system tray icon· double-click the AVG Protection icon on the desktop· from the menu Start / All Programs / AVG / AVG Protection4.4. Scanning of the whole computerThere is a potential risk that a computer virus has been transmitted to your computer prior to AVG InternetSecurity installation. For this reason you should run a Scan of the whole computer to make sure there are noinfections on your PC. The first scan might take quite some time (about an hour) but it is recommendedthat you launch it to make sure your computer has not been compromised by a threat. For instructionson running a Scan of the whole computer consult the chapter AVG Scanning.4.5. Eicar testTo confirm that AVG Internet Security has been installed correctly you can perform the EICAR test.The EICAR test is a standard and absolutely safe method used to test antivirus system operation. It is safeto pass around, because it is not an actual virus, and does not include any fragments of viral code. Mostproducts react to it as if it were a virus (though they typically report it with an obvious name, such as "EICARAV-Test"). You can download the EICAR virus from the EICAR website at www.eicar.com, and you will alsofind all necessary EICAR test information there.Try to download the eicar.com file, and save it on your local disk. Immediately after you confirm downloadingof the test file, your AVG Internet Security will react to it with a warning. This notice demonstrates that AVGis correctly installed on your computer.11
If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again!4.6. AVG default configurationThe default configuration (i.e. how the application is set up right after installation) of AVG Internet Security isset by the software vendor so that all components and functions are tuned up to achieve optimumperformance. Unless you have a real reason to do so, do not change the AVG configuration! Changesto settings should only be performed by an experienced user. If you want to change the AVGconfiguration to better suit your needs, go to AVG Advanced Settings: select the main menu item Options/Advanced settings, and edit the AVG configuration in the newly opened AVG Advanced Settings dialog.12
5. AVG User InterfaceAVG Internet Security opens with the main window:The main window is divided into several sections:· Upper line navigation consists of four active links lined up in the upper section of the main window(More from AVG, Reports, Support, Options). Details · Security Status Info provides basic information on the current status of your AVG Internet Security.Details · Installed components overview can be found in a horizontal strip of blocks in the centralsection of the main window. The components are displayed as light green blocks labeledby the respective component icon, and provided with the information on the component status. Details · My Apps are graphically depicted in the lower central strip of the main window and offer youan overview of applications complementary to AVG Internet Security that are either already installedon your computer, or recommended for installation. Details · Scan / Fix / Update quick links are placed in the lower line of blocks in the main window. Thesebuttons allow an immediate access to the most important and most frequently used AVG functions.Details Outside the main window of AVG Internet Security, there is one more control element that you might useto access the application:· System tray icon is located in the bottom right-hand corner of the monitor (on the system tray), andindicates the current status of AVG Internet Security. Details 13
5.1. Upper Line NavigationThe Upper line navigation consists of several active links lined up in the upper section of the main window.The navigation includes the following buttons:5.1.1. More from AVGSingle click the link to get connected to AVG website to find all information on AVG protection for yourmaximum internet security.5.1.2. ReportsOpens a new Reports dialog with an overview of all relevant reports on previously launched scans and updateprocesses. If the scan or update is currently running, a rotating circle will be displayed next to the Reports textin the upper navigation of the main user interface. Click this circle to get to the dialog depicting the progressof the running process:14
5.1.3. SupportOpens a new dialog structured into four tabs where you can find all relevant information about AVG InternetSecurity:· License and Support - The tab provides information on the product name, the license number, andthe expiration date. In the bottom section of the dialog you can also find a clearly arranged overviewof all available contacts to customer support. The following active links and buttons are availablein the tab:o (Re)Activate - Click to open the new AVG Activate Software dialog. Fill in your licensenumber into the respective field to either replace your sales number (that you use duringthe AVG Internet Security installation), or to change your current license number for another(e.g. when upgrading to a higher AVG product).o Copy to clipboard - Use this link to copy the license number, and paste it where needed. Thisway you can be sure the license number is entered correctly.o Renew now - We recommend that you purchase your AVG Internet Security license renewalin good time, at least one month prior to your current license expiration. You will be noticedof the approaching expiration date. Click this link to get redirected to AVG website (http://www.avg.com/) where you find detailed information on your license status, the expiration date,and the renewal/upgrade offer.· Product - The tab provides an overview of the AVG Internet Security most important technicaldata referring to AV product information, installed components, and installed email protection.· Program - On this tab you can find detailed technical information on the installed AVG InternetSecurity, such as the main product version number, and the list of version numbers of allcorresponding products (e.g. Zen, PC TuneUp, .). Next, this tab provides an overview of all installedcomponents, and specific security information (version numbers of virus database, Link Scanner, andAnti-Spam).15
· License Agreement - The tab offers the full wording of the license agreement between you and AVGTechnologies.5.1.4. OptionsThe maintenance of AVG Internet Security is accessible via the Options item. Click the arrow to openthe roll-down menu:· Scan computer launches a scan of the whole computer.· Scan selected folder. - Switches to the AVG scanning interface and allows you to definewithin the tree structure of your computer which files and folders should be scanned.· Scan file. - Allows you to run an on-demand test on a single specific file. Click this option to opena new window with the tree structure of your disk. Select the desired file, and confirmthe scan launch.· Update - Automatically launches the update process for AVG Internet Security.· Update from directory. - Runs the update process from the update files located in a specified folderon your local disk. However, this opt
AVG Internet Security is intended to protect workstations with the following operating systems: Windows XP Home Edition SP3 Windows XP Professional SP3 Windows Vista (all editions) Windows 7 (all editions) Windows 8 (all editions) Windows 10 (all editions) (and possibly higher service packs for specific .
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4. Finding your way around the AVG AntiVirus In the AVG AntiVirus for Mac you can choose between three ways of accessing various settings, overviews, and functions: clicking the AVG AntiVirus for Mac icon in the Dock opens the main user interface, providing you access to various AVG security features. Click to learn more about the AVG AntiVirus .
Anti-Spam Server for MS Exchange 22 6.1 Anti-Spam Principles 22 6.2 Anti-Spam Interface 22 6.3 Anti-Spam Settings 23 7. . AVG Email Server Edition is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your server. As with all AVG products AVG Email Server Edition has
a) Create a brand new AVG Rescue CD by using the AVG Rescue CD Creator utility, and using the new license file (see chapter 2.3 How to download and create the AVG Rescue CD). b) If you already have the AVG Rescue CD, and you do not want to create a new one, put the avgelc.dat file onto some (removable) device such as a
3 1. Introduction Ce manuel de l'utilisateur constitue la documentation complète du produit AVG Internet Security. AVG Internet Security offre plusieurs niveaux de protection pour toutes vos activités en ligne.Vous n'aurez plus à redouter l'us
a. The Program in question is AVG Anti-Virus. b. Click Yes. 11. AVG Anti-Virus will then begin installing. a. The user must accept the terms and conditions of the AVG 2011 License Agreement. b. AVG then offers the user to try their Internet Security free for 30 days. c. Click on the button that says Basic Protection and click Next. d.
