Service And Warranty Information 2015 - Mercedes-Benz
Service and WarrantyInformation 2015
QUICK REFERENCE TO WARRANTY COVERAGE(Complete warranty coverage starts on (e Page 11))BASIC WARRANTY4 Years/50,000 MilesEMISSION PERFORMANCE/CONTROL(Federal)2 Years/24,000 MilesEMISSION PERFORMANCE/CONTROL(Federal)8 Years/80,000 Miles(Limited Coverage - please refer to text)EMISSION PERFORMANCE(California, Connecticut, Delaware, Maine,Maryland, Massachusetts, New Jersey, Oregon,Pennsylvania, Rhode Island, Vermont andWashington)3 Years/50,000 MilesEMISSION CONTROL(California, Connecticut, Delaware, Maine,Maryland, Massachusetts, New Jersey, Oregon,Pennsylvania, Rhode Island, Vermont andWashington)7 Years/70,000 Miles(Limited Coverage - please refer to text)EMISSION PERFORMANCEPartial Zero-Emission Vehicles (PZEV) and HYBRID,(Delaware, Oregon, Pennsylvania and Washington)3 Years/50,000 MilesEMISSION CONTROLPartial Zero-Emission Vehicles (PZEV) and HYBRID,(Delaware, Oregon, Pennsylvania and Washington)7 Years/70,000 Miles(Limited Coverage - please refer to text)EMISSION PERFORMANCE/CONTROLPartial Zero-Emission Vehicles (PZEV) and HYBRID,(California, Connecticut, Maine, Maryland,Massachusetts, New Jersey, New York, RhodeIsland and Vermont)15 Years/150,000 Miles(Limited Coverage - please refer to text)EMISSION PERFORMANCE/CONTROLHigh Voltage Battery - HYBRID models(California, Connecticut, Maine, Maryland,Massachusetts, New Jersey, New York,Rhode Island and Vermont)Years in Service10 Years/150,000 Miles1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Dear Mercedes-Benz Owner:As an authorized Mercedes-Benz Center, we are dedicated toproviding you with unparalleled Commitment to Excellence inSales and Service.We will always do everything possible to live up to thiscommitment.Authorized Mercedes-Benz Center’s Signature and StampService and Warranty Information MY 20151
Name:Address:City, State, ZIP Code:Sales Department Hours:Telephone: Fax: E-mail:Service Department Hours:Telephone: Fax: E-mail:Parts Department Hours:Telephone: Fax: E-mail:Additional Customer Assistance/Services:2Service and Warranty Information MY 2015
Model:Serial Number:VIN:Owner:Address:City, State, ZIP Code:European Delivery Domestic Delivery Delivery/Warranty:Mo. Day Yr.Selling authorized Mercedes-Benz Center Code:LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from dateof delivery or when put into service. (See details starting on (e Page 11) of thisbooklet.)OTHER:Owner’s SignatureService and Warranty Information MY 20153
NEW VEHICLEPRE-DELIVERYINSPECTIONPERFORMEDMonth Day YearService Manager’s SignatureDelivery and Owner InstructionsOwner instructed in operation of vehicle per Mercedes-BenzNew Vehicle Delivery Program Service and Warranty Information Booklet, Operator Manualsand Maintenance Booklet reviewed with owner Owner introduced to Service Department Staff Owner instructed on: Maintenance ScheduleTire RotationmbraceRoadside AssistancePlug-in HYBRID Electric Vehicles: Vehicle HomepageCharging procedures, times, optionsMercedes-Benz Sales Representative’s Signature4Service and Warranty Information MY 2015
ContentsTo the Owner 6New Vehicle Limited Warranty 11Emission Control System Maintenance 22Emission Systems Warranty (Federal) 23Emission Performance Warranty (Federal) 25Warranted Emission Related Components - Gasoline or Flexible Fuel Engine 32Warranted Emission Related Components - BlueTEC Diesel Engine with DEF 34Emission Control System Warranty(CA, CT, DE, MA, MD, ME, NJ, OR, PA, RI, VT and WA) 36Notice of Address Change or Pre-Owned Vehicle Purchase CenterfoldDefect Warranty Coverage - Gasoline or Flexible Fuel Engine(CA, CT, DE, MA, MD, ME, NJ, OR, PA, RI, VT and WA)i 47Defect Warranty Coverage - BlueTEC Diesel Engine with DEF(CA, CT, DE, MA, MD, ME, NJ, OR, PA, RI, VT and WA)) 52Defect Warranty Coverage - PZEV and HYBRID (DE, OR, PA and WA)r 53Emission Control System Warranty PZEV and HYBRID(CA, CT, MA, MD, ME, NJ, NY, RI and VT)n 54Warranty Emission Related Components PZEV and HYBRID 63Warranty Enforcement Laws (Lemon Laws) 65Important Notice for CA Retail Buyers and Lessees of Mercedes-Benz Vehicles 68Questions, Loss of Warranty Booklet, Address Change 69To Purchasers of Pre-Owned Mercedes-Benz Vehicles 70Service and Warranty Information MY 20155
To the OwnerGeneral. The subsequent pages ofthis Service and Warranty Informationbooklet describe some servicerequirements and the warranties youreceive as a Mercedes‑Benz owner.Your vehicle is covered under the termsof these warranties and your authorizedMercedes-Benz Center will exchange orrepair any defective parts in accordancewith the terms of such warranties withinstated limits.Please keep this booklet together withthe Operator’s Manual, MaintenanceBooklet and other documentsconcerning your vehicle so that futureowners will have access to this literatureif you should sell the vehicle.See (e Page 72) for a list of modelscovered in this edition6Replacement Parts for YourMercedes-Benz. Genuine MercedesBenz parts, exchange units andfactory approved accessories are therecommended replacement partsfor your Mercedes-Benz vehicle andare available through your authorizedMercedes-Benz Center.These parts meet the same exactingquality control standards as the originalequipment on your vehicle and complywith all applicable Federal and Statesafety regulations.Consult your authorized Mercedes-BenzCenter for warranty and other details.Also ask your Center about exchangeparts under the Mercedes-BenzExchange Program. These parts costless than new parts but carry the samewarranty terms.Service and Warranty Information MY 2015
As a MERCEDES-BENZ OWNER you deserve serviceunparalleled in the industry.To meet your service needs, your authorized Mercedes‑BenzCenter employs factory trained staff using the latest diagnosticand service techniques. Whether it is a small adjustment or majorservice, your authorized Mercedes-Benz Center will work toaccommodate you quickly and efficiently.Finally, should you ever experience an emergency repair situation,our 24-Hour Roadside Assistance Program is only a toll free callaway. (1-800-FOR-MERCedes)Service and Warranty Information MY 20157
Notes8Service and Warranty Information MY 2015
T H A N K Y O U . . . for the confidence you have placed in us.We will always do everything possibleto continue to earn your trust and goodwill.Business CardofMercedes-Benz Sales Representative(Insert here)Business CardofService Manager(Insert here)Service and Warranty Information MY 20159
10Service and Warranty Information MY 2015
Limited Warranty - Model Year2015 VehiclesItems Which Are Covered:DEFECTS: Mercedes-Benz USA, LLC(MBUSA) warrants to the originaland each subsequent owner of anew Mercedes-Benz vehicle that anyauthorized Mercedes-Benz Centerwill make any repairs or replacementsnecessary to correct defects in materialor workmanship arising during thewarranty period.ANY AUTHORIZED MERCEDES-BENZCENTER: Any authorized MercedesBenz Center of the owner’s choicewill perform warranty repairs orreplacements. The vehicle should bedelivered to an authorized MercedesBenz Center during normal servicehours. A reasonable time should beallowed after taking the vehicle to anauthorized Mercedes-Benz Center forperformance of the repair.WARRANTY STARTS: The warrantyperiod starts on the date the vehicle isdelivered to the first retail purchaseror put in service as an authorizedMercedes-Benz Center demonstratoror MBUSA or Mercedes-Benz U.S.International, Inc. (MBUSI) or MercedesBenz Research & Development NorthAmerica, Inc. (MBRDNA) companyvehicle.WARRANTY PERIOD: This warranty is for48 months or 50,000 miles, whicheveroccurs first.Not all components or adjustmentscarry a 48 month or 50,000 milewarranty. Warranty coverage for specificcomponents or adjustments is based onthe vehicle’s time in service or mileageand should always be verified with yourauthorized Mercedes-Benz Center priorto any repairs. Examples include, but arenot limited to, the following: Wheel alignment and balancingBrake padsBrake discsGlassWiper blades and insertsRemote control key batteriesSee (e Page 15) for items not coveredby this warranty.Service and Warranty Information MY 201511
TIRES: The tires supplied on your vehicleare covered against defects in materialor workmanship for the period of 12months and/or 12,000 miles from dateof delivery or when the vehicle wasput in service. Should the tire becomeunserviceable for either of the abovereasons, the tire will be replaced freeof charge, including mounting andbalancing, provided 1.6 mm of treaddepth remains over the entire treadsurface. (e Page 15)The tire manufacturer’s warrantycoverage may extend beyond theMercedes-Benz coverage. See tiremanufacturer’s warranty booklet in theowner’s literature package or consultwith the tire manufacturer’s dealer forspecific details.NO CHARGE: Warranty repairs will bemade at no charge for parts and labor.WARRANTY AVAILABLE: This warrantyis applicable only in the United Statesand Puerto Rico. If you take yourvehicle to Canada temporarily, suchas on vacation, warranty service maybe requested from any authorizedMercedes-Benz Center.In all other countries defects in materialand workmanship will be handledin accordance with the terms andlimitations of a Limited Warranty of 24months with unlimited miles.Tire rotations, if applicable to yourvehicle’s tire configuration, are arecommended maintenance service.12Service and Warranty Information MY 2015
This warranty gives you specific legal rights and you may also have other rightswhich vary from state to state.EXCEPT FOR THE EMISSION SYSTEMS WARRANTIES, THIS IS THE ONLYWARRANTY GIVEN WITH THE PURCHASE OF A MERCEDES-BENZ VEHICLE. THEIMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULARPURPOSE ARE LIMITED TO THE FIRST TO OCCUR OF 48 MONTHS OR 50,000MILES FROM THE DATE OF RETAIL DELIVERY OR INITIAL OPERATION AS ANAUTHORIZED MERCEDES-BENZ CENTER DEMONSTRATOR OR MERCEDES-BENZUSA, LLC OR MERCEDES-BENZ U.S. INTERNATIONAL, INC. OR MERCEDESBENZ RESEARCH & DEVELOPMENT NORTH AMERICA, INC. COMPANY VEHICLE,WHICHEVER EVENT SHALL FIRST OCCUR. DAIMLER AG, MERCEDES-BENZ USA,LLC, MERCEDES-BENZ U.S. INTERNATIONAL, INC, MERCEDES-BENZ RESEARCH& DEVELOPMENT NORTH AMERICA, INC. OR THE AUTHORIZED MERCEDESBENZ CENTER NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO ASSUMEFOR THEM ANY OTHER LIABILITY IN CONNECTION WITH SUCH VEHICLE.NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT ORCONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSON ORPROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED ORSUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICHMAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THISWARRANTY.Some states do not allow the exclusion or limitation of incidental or consequentialdamages or limitation on how long an implied warranty lasts, so the abovelimitation may not apply to you.Service and Warranty Information MY 201513
CALIFORNIA SUPPLEMENTEXCEPT FOR THE EMISSIONS SYSTEMS WARRANTIES, THIS IS THE ONLYEXPRESS WARRANTY PROVIDED IN CONNECTION WITH THE PURCHASE OFA MERCEDES-BENZ VEHICLE. THE STATE OF CALIFORNIA ALSO PROVIDESAN IMPLIED WARRANTY OF MERCHANTABILITY, AND WHERE APPLICABLE,AN IMPLIED WARRANTY OF FITNESS. THE DURATION OF THESE IMPLIEDWARRANTIES, HOWEVER, SHALL BE LIMITED TO ONE (1) YEAR FROM THEDATE OF THE ORIGINAL RETAIL SALE OR PUT IN SERVICE AS AN AUTHORIZEDMERCEDES-BENZ CENTER DEMONSTRATOR OR MERCEDES-BENZ USA, LLC ORMERCEDES-BENZ U.S. INTERNATIONAL, INC. OR MERCEDES-BENZ RESEARCH& DEVELOPMENT NORTH AMERICA, INC. COMPANY VEHICLE. OTHER THANTHE EXPRESS WARRANTIES CONTAINED IN THIS BOOKLET AND THE IMPLIEDWARRANTY OF MERCHANTABILITY, AND WHERE APPLICABLE, THE IMPLIEDWARRANTY OF FITNESS, AS LIMITED IN DURATION ABOVE, MERCEDESBENZ USA, LLC DISCLAIMS ANY AND ALL OTHER IMPLIED WARRANTIES.NEITHER DAIMLER AG, MERCEDES-BENZ USA, LLC, MERCEDES-BENZ U.S.INTERNATIONAL, INC., MERCEDES-BENZ RESEARCH & DEVELOPMENT NORTHAMERICA, INC., NOR ANY MERCEDES-BENZ AUTHORIZED SALES OR SERVICECENTER CAN ASSUME OR AUTHORIZE ANY PERSON TO ASSUME FOR THEMANY OTHER LIABILITY IN CONNECTION WITH A MERCEDES-BENZ VEHICLE.NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT ORCONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSONS ORPROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED, ORSUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICHMAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THISWARRANTY.14Service and Warranty Information MY 2015
Limited Warranty - Model Year2015 VehiclesItems Which Are Not Covered:TIRE AND RIM DAMAGE: Damageto the tires such as punctures, cuts,snags, bruises, impact damage andbreaks resulting from pothole impact,curb impact, or from other objects/road hazards is not covered. Damagefrom incorrect inflation, excessiveaxle load, high speed spinning (whenstuck in ice, mud or snow), tire chains,racing or competitive driving events,incorrect mounting or demounting,improper puncture repair, misuse,negligence, alteration and misapplicationis not covered. Rapid or irregular tiretread wear due to lack of tire rotationaccording to the recommended intervalsspecified in your vehicle‘s maintenancebooklet or incorrect wheel alignment ortire balance is not covered. Tire treadwear is also not covered.Damage to the rims resulting frompothole impact, curb impact, or fromother objects/road hazards is notcovered.WHEEL ALIGNMENT: Adjustments forroad crown issues are not covered.BRAKE PADS AND DISCS: Replacementdue to normal wear or as part of regularmaintenance is not covered.WIPER BLADES AND INSERTS: Damagedor worn wiper blades and wiper bladeinserts are not covered.DAMAGE DUE TO ACCIDENTS, MISUSEOR NEGLIGENCE: Accidents or damagefrom objects striking the vehicle. Misuseof the vehicle such as driving into orover potholes, curbs, or other objects/road hazards; overloading, improperoperation, storage or transport (Properuse is described in the Operator’sManual).DAMAGE DUE TO LACK OFMAINTENANCE: Lack of propermaintenance as described in theMaintenance Booklet. Use of serviceparts or fluids, such as paper oil filtersor improper engine oil, which are nonapproved by MBUSA, will cause enginedamage not covered by the warranty.Service and Warranty Information MY 201515
NORMAL MAINTENANCE IS OWNER’SRESPONSIBILITY: Cleaning andpolishing, fluids and filters, replacingworn wiper blades, wiper rubber inserts,brake pads and discs, and clutch discsand pressure plates are some of thenormal maintenance services requiredand are not covered by this warranty.See Maintenance Booklet for details.Damage caused by the use of improperfilters (including oil filters), engine oils,fluids, cleaners, polishes, or waxes is notcovered.DAMAGE DUE TO ALTERATIONS:Alterations by changing or adding tothe vehicle can adversely affect itsperformance, reliability and longevityand are not covered by this warranty.DAMAGE CAUSED BY REPAIR PARTSAND MISFUELING: MBUSA stronglywarns against the introduction of fuelswith an anti-knock index less than 91octane or ethanol blends greater thanE10 in non flex-fuel capable gasolineengine equipped vehicles, and invehicles equipped with a diesel engine,strongly warns against the introductionof biodiesel blends greater than B5.Malfunctions caused by the use ofother than Genuine Mercedes-Benzparts and accessories and damages ormalfunctions resulting from incorrectfuel usage, poor fuel quality (includingbiodiesel blends not meeting ASTMD6751 or EN590 quality standards) or16from blending additional fuel additivesother than those expressly approved foruse in exceptional circumstances (seevehicle operator’s manual) by MBUSAare not covered.DAMAGE CAUSED BY IMPROPER BODYREPAIRS: Damage or malfunctionscaused by body repairs not performedin accordance with Mercedes-Benzspecified repair procedures or otherwiseimproperly performed are not coveredby this warranty.ALTERED ODOMETER: No warrantycoverage shall apply to any vehicle onwhich the odometer has been alteredand/or the actual mileage cannot bedetermined.DAMAGE FROM THE ENVIRONMENT:Parts made from cloth or leather(upholstery, convertible tops, trim items),wood, paint or chrome which have beenaffected by airborne fallout, such aschemical and tree sap, or by road salt,hail, windstorm or other environmentalfactors are not covered by this warranty.DAMAGE TO GLASS: Glass breakageor scratches are not coveredunless positive physical proof ofa manufacturing defect can beestablished.Service and Warranty Information MY 2015
EXTRA EXPENSES: This warranty doesnot cover payment for loss of use ofthe vehicle during warranty repairs norlodging bills, substitute transportationrentals, or other travel costs, telephonecalls, loss of pay, or other economic lossor consequential damages.CHANGES IN DESIGN: The manufacturerhas reserved the right to make anychanges in design or to make additionsto, or upon, its products withoutincurring any obligations to install thesame equipment on motor vehiclespreviously built.DAMAGE TO INTERIOR SURFACES:Damage to finished interior surfacessuch as upholstery, wood, leather,suede, plastic, chrome, glass, rug, andpaint caused by external influence,misuse, or negligence is not covered.Some examples include, but are notlimited to, spills, chafe marks, scratches,and impressions from heavy objectsor clamping force (such as a strap ormounting device). Damage from theuse of third party accessories such assteering wheel locks or vent-mounted airfresheners is also not covered.RACING OR COMPETITIVE EVENTS: Thiswarranty does not cover the costs ofrepairing damage or conditions causedby racing, nor does it cover the repair ofany defects that are found as the resultof participating in a racing event.Service and Warranty Information MY 201517
Mercedes-Benz New VehicleLimited WarrantyThings You Should KnowGeneral. Our intention is to repairunder warranty, without charge to you,anything that goes wrong with yourvehicle during the warranty periodwhich is our fault. All we ask is thatyou properly maintain and care for thevehicle and that you have warrantyrepairs performed by an authorizedMercedes-Benz Center.Please note the difference between“defects” and “damage” as used in thewarranty. Defects are covered sincewe, the distributor, are responsible.Conversely, we have no control overdamage caused by things including, butnot limited to, collision, misuse, and lackof or improper maintenance. Therefore,damage for whatever reason is notcovered by the warranty.18It is the owner’s responsibility tomaintain the vehicle according tothe Maintenance Schedule provided.All maintenance services mustbe accomplished to keep yourwarranty coverage valid. Whenrequesting service or repair workunder warranty, the owner mustpresent to the authorized MercedesBenz Center evidence that theperiodic servicing requirementshave been accomplished. Receiptscovering completion of requiredservicing should be retained in theevent a question ari
mercedes-benz center demonstrator or mercedes-benz usa, llc or mercedes-benz u.s. international, inc. or mercedes-benz research & development north america, inc. company vehicle. other than the express warranties contained in this booklet and the implied warranty of merchantability, and where applicable, the implied
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2015 2015 2015 2015 2015 2015 2015 2015 2015 2015 2015 2015 2015 2015 2015 2015 . Removal handle Sound output / wax protection system. 11 Virto V-10 Custom made shell Battery door Volume control (optional) Push button Removal handle . Before using
How to Claim -Warranty 4 What your Jaguar Extended Warranty covers 6 What your Jaguar Select Extended Warranty covers 10 Additional benefits of your warranty 15 Warranty Terms and Conditions 16 Definitions 22 How to Claim -MOT Test Insurance 26 Warranty transfer request 29 Complaints and arbitration 31 2 CO NT EN TS
For your Limited Warranty to be in effect, you should receive the following documentation: Limited Warranty #3101 Application For Warranty form #316 (Refer to Section V.C. for applicability) Warranty Confirmation ALABAMA RESIDENTIAL WARRANTY COMPANY, LLC THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES.
Limited Warranty #8319 Application For Warranty form #8316 (Refer to I.B.3 for applicability) Warranty Confirmation This Limited Warranty does not cover consequential or incidental damages. The Warrantor's total aggregate liability of this Limited Warranty is limited to the Final Sales Price listed on the Application For Warranty form.
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whenever this manual refers to a warranty period of months/miles, it means whichever comes first. Any remaining portion of any warranty, except the 120 month/100,000 mile Power Train (Original Owner) warranty, is fully transferable to subsequent owners. 2. Warranty Coverage Basic Warranty Coverage Except as limited or excluded below, all .
Maintenance Service A Maintenance Service B . The Mercedes-Benz Vans MY19 manufacturer warranty provides now even more security to our customers, complementing the new vehicle warranty with a powertrain warranty. *For detailed warranty coverage information please check the vehicle manufacture warranty booklet.
