AT&T Connect Mobile For BlackBerry User Guide

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AT&T Connect AT&T Connect Mobile for BlackBerry UserGuidev2.0May 2013

AT&T Connect Mobile for BlackBerry User GuideProduct:AT&T Connect Title:AT&T Connect Mobile for BlackBerry User GuideProduct version:v2.0Publication date:5/16/2013Reference number:CONMBBUGRevision number:03Disclaimer 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All other marks contained herein are the property of their respective owners. AT&TProprietary.Product Version: v2.0Published: 5/16/20132

AT&T Connect Mobile for BlackBerry User GuideAbout this GuideThis User Guide is designed to ease your way into using AT&T Connect Mobile forBlackBerry . The screenshots were taken on a BlackBerry Torch 9800 device, andtherefore the screens will have a different look than on other BlackBerry devices. Also, when theinstructions in this User Guide tell you to “tap” an icon, button or menu item on the Torchdevice, just replace “tap” with “click” for other BlackBerry devices.Product Version: v2.0Published: 5/16/20133

AT&T Connect Mobile for BlackBerry User GuideContents1. Introduction. 7What You Need . 82. Getting Started . 9Downloading the Application . 9Running the Application for the First Time . 103. Setting up Your AT&T Connect Account (Hosts) . 12Setting up by Email Link. 12Setting up Manually. 134. Application Settings. 14My Details . 15AT&T Connect Accounts . 15Editing an Existing Account . 17Setting an Account as Default . 18Deleting an Account . 185. Joining/Starting a Conference . 19Joining a Conference by Email . 19Joining a Conference from the Calendar . 19Starting a Conference (Host) . 20Connecting to the Conference . 20Waiting Room . 20Connecting Your Audio . 216. Participating in a Conference . 23What Can You See in the Participants Tab? . 23What Can You Do in the Participants Tab?. 257. Navigating between Tabs . 308. Viewing Conference Details . 319. Using Notes . 32Sending a Note from the Notes Tab . 32Sending a Note from the Participant List . 35Sending a Note from a Participant Card . 35Product Version: v2.0Published: 5/16/20134

AT&T Connect Mobile for BlackBerry User GuideSending a Note to All Participants from the Participants Tab . 36Receiving a Note . 36Continuing a Conversation . 37Forwarding a Note . 38Deleting a Conversation . 3910.Viewing Whiteboard Content. 40Accessing the Whiteboard. 40Viewing the Whiteboard Screen. 40Saving Whiteboard Content . 42Zooming and Panning . 4211.Using Host/Presenter Features . 43Muting Features . 44Giving/Taking Presenting Rights . 46Dialing out to a Participant . 47Inviting Others by Phone . 47Renaming a Participant . 48Expelling a Participant . 49Locking/Unlocking a Conference . 49Ending a Conference. 5012.Exiting the Conference . 51Terminating the Audio. 5113.Reporting a Problem . 52FiguresFigure 1–Download Link .9Figure 2–Application Icon .9Figure 3–Permissions Screen . 10Figure 4–My Details Screen . 10Figure 5–Activation Link 1 . 12Figure 6–Activation Link 2 . 12Figure 7–Download and Activate . 13Figure 8–AT&T Connect Mobile Home Screen . 14Figure 9–Settings Screen . 15Product Version: v2.0Published: 5/16/20135

AT&T Connect Mobile for BlackBerry User GuideFigure 10–Account Details Screen . 16Figure 11–Active Account . 17Figure 12–Email Invitation . 19Figure 13–Dial-in Locations . 22Figure 14–Participants List . 23Figure 15–Email Invitation . 27Figure 16–Participant Information . 28Figure 17–Polling Questions . 29Figure 18–Conference Information . 31Figure 19–List of Conversations . 33Figure 20–Available Participants . 34Figure 21–New Note Indication. 36Figure 22–Unavailable Participant . 37Figure 23-Whiteboard in Portrait View (No Header) . 41Figure 24-Whiteboard in Landscape View (with Header) . 41Figure 25-Host Options in Pop-up Menu. 43Figure 26–Mute State of Participants. 44Figure 27-Dial Out Screen. 47Figure 28-Dial Out Screen (Invite Others) . 48Figure 29–Rename a Participant . 49Figure 30–Screen for Reporting a Problem . 52TablesTable 1–Audio Icons . 24Table 2–Emoticons . 25Table 3– Connection Icons . 28Table 4–Navagation Buttons . 30Table 5–Audio Icons . 44Product Version: v2.0Published: 5/16/20136

1. INTRODUCTIONAT&T Connect Mobile on BlackBerry provides a best-of-breed virtual conference space that letsyou easily share voice and data using existing Internet and telephone resources.With your BlackBerry you can: Attend AT&T Connect conferences as a participant View the participant list Exchange notes with other participants Share emoticons See who is speaking See which participants are raising their hands Invite others by email View whiteboard contentAs the host/presenter you can initiate conferences directly from your BlackBerry. You can also dothe following: Give/take presenting rights Mute all/unmute all participants Invite others by phone Lock/unlock the conference Mute/unmute a participant Mute and lock/unmute and unlock a participant Dial out to a participant Rename a participant Expel a participant View whiteboard content End the conferenceThis User Guide shows you how do all this and more. Enjoy!Product Version: v2.0Published: 5/16/20137

AT&T Connect Mobile for BlackBerry User GuideNote: In this User Guide, the terms “meeting” and “conference” are used interchangeably.What You NeedAll you need for using AT&T Connect Mobile is: Supported devices:oooooooooBlackBerry BlackBerry BlackBerry BlackBerry BlackBerry BlackBerry BlackBerry BlackBerry BlackBerry Bold 9000 OS 4.6 and OS 5.0Bold 9700 OS 5.0 and OS 6.0Bold 9650 OS 5.0 and OS 6.0Bold 9780 OS 6.0Bold Touch 9900 OS7.0 and OS7.1Tour 9630 OS 4.7.1 and OS 5.0Curve 8900 OS 4.6.1Torch 9800 OS 6.0Bold 9900 OS7.1x Active 3G GSM cellular network or WiFi connection. Conferences must be scheduled/initiated on AT&T Connect v8.9 and higher.Product Version: v2.0Published: 5/16/20138

2. GETTING STARTEDDownloading the ApplicationYou can find a download link to AT&T Connect Mobile for BlackBerry in every AT&T Connectconference invitation, either by email or from your calendar (if initiated or scheduled on AT&TConnect V8.9 and higher).Figure 1–Download LinkYou can also download AT&T Connect Mobile from the AT&T Connect support siteat http://uc.att.com/support/.In addition, if the application has not been installed when tapping the link to join a conference, aweb page is displayed, allowing you to first download the application and then enter theconference. For more information, see Joining/Starting a Conference.Once the application is downloaded, its icon is automatically displayed in the home screen.Figure 2–Application IconNote: For BlackBerry devices with operating systems lower than OS6, you can find the icon in theDownloads folder.Product Version: v2.0Published: 5/16/20139

AT&T Connect Mobile for BlackBerry User GuideRunning the Application for the First TimeTo open the application from the desktop, tap the AT&T Connect Mobile icon. The first time yourun the application, you need to accept the End User License Agreement.Note: AT&T Connect Mobile for BlackBerry requires various permissions to run properly. Uponlaunch, the application checks all necessary permissions, and if some have not been set, you willbe asked to do so in the permissions screen.Figure 3–Permissions ScreenOnce you accept the agreement and permissions (if required), you see the My Details screen.Figure 4–My Details ScreenProduct Version: v2.0Published: 5/16/201310

AT&T Connect Mobile for BlackBerry User GuideTo join a conference you need to fill in your profile details, including the following: Your First Name and Last Name as it will appear to all other participants in the conference.Your profile name can contain only English letters and it must not contain one of the followingcharacters: " ; ,% Your Email address. If you are registered on AT&T Connect, please use the email addressregistered with your account. Your Phone number for the conference service to call you. Enter your country code, area codeand local number, in this order. For example, 1-212-5550123. The country code and localnumber are mandatory. The area code is not mandatory.Then tap Save to continue.Product Version: v2.0Published: 5/16/201311

3. SETTING UP YOUR AT&T CONNECTACCOUNT (HOSTS)You can set up your account in AT&T Connect Mobile by an email link or manually.Note: Only accounts of AT&T Connect v.8.9 and higher can be set up in AT&T Connect Mobile.Setting up by Email LinkIf you have the AT&T Connect registration email message, tap the activation link in one of thefollowing email formats.Figure 5–Activation Link 1Figure 6–Activation Link 2Product Version: v2.0Published: 5/16/201312

AT&T Connect Mobile for BlackBerry User GuideOnce you activate the AT&T Connect Mobile, your account details (Account Address, User Nameand Password) will automatically be set.Note: If the AT&T Connect Mobile has not yet been installed, you will see a web page that allowsyou to first download the application and then activate it.Figure 7–Download and ActivateSetting up Manually1. From the AT&T Connect Mobile home screen, tap Settings AT&T Connect Accounts AddAccount.2. Fill in your account details: Account Address, User Name and Password.If you do not remember your username and/or password but remember your accountaddress, fill-in the account address and tap Forgot user name and password? An activationlink will then be sent to you by email. Tap the activation link in the email to automatically setyour account details in the application.Once your account is set up, as the host you can enter a conference without being asked to enteryour username and password. You can also view and manage your account(s). For moreinformation, see Application Settings.Product Version: v2.0Published: 5/16/201313

4. APPLICATION SETTINGSFrom the AT&T Connect Mobile home screen, scroll up the menu and tap Settings to open theSettings screen.Figure 8–AT&T Connect Mobile Home ScreenProduct Version: v2.0Published: 5/16/201314

AT&T Connect Mobile for BlackBerry User GuideYou set your profile and account details in the Settings screen.Figure 9–Settings ScreenMy DetailsFor information on the My Details screen, see Running the Application for the First Time.AT&T Connect AccountsTapping on the AT&T Connect Accounts option displays the AT&T Connect Accounts screen. If youhave already set up your account(s) in the application, your account(s) are listed in this screen. Thedefault account is marked with the default icon.To add a new account:1. Tap the Add Account button in the AT&T Connect Accounts screen (this button exists only ifthere are no existing accounts) or tap Add Account in the menu to open the Account Detailsscreen.Product Version: v2.0Published: 5/16/201315

AT&T Connect Mobile for BlackBerry User GuideFigure 10–Account Details Screen2. Fill-in your account details: Account AddressDisplay Name (You can give the account your preferred display name. The display name isnot mandatory.)User NamePasswordNote: You can find your account details in the myAT&T application on your PC. Click theManage button, select your account, and click Edit to view the account details.Product Version: v2.0Published: 5/16/201316

AT&T Connect Mobile for BlackBerry User Guide3. Tap Save from the menu.The account details are validated and saved. The account is added to the AT&T ConnectAccounts screen by its display name.Figure 11–Active AccountNote: If you know the account address but don’t remember your user name and password, fill inyour account address and tap the “Forgot user name and password?” link on the bottom of thescreen. An activation link will then be sent to your email address defined on My Details. Tap thelink to automatically set your account details in the application. Only accounts of AT&T Connectv.8.9 and higher can be set up on AT&T Mobile for BlackBerry.Editing an Existing Account1. Select the account you want to edit from the AT&T Connect Accounts screen.2. Tap Edit Account from the menu to display the Account Details screen.3. Edit the account details as necessary.4. Tap Save from the menu.Product Version: v2.0Published: 5/16/201317

AT&T Connect Mobile for BlackBerry User GuideSetting an Account as DefaultIf you have more than one account, you can select which account you want to set as the default.This default account is selected when tapping Enter my Meeting Room from the AT&T ConnectMobile home screen.1. Select the account you want to set as default.2. Tap Set Account as Default from the menu. The selected account is marked with the defaultaccount icon.Deleting an Account1. From the AT&T Connect Accounts screen, select the account you want to delete.2. Tap Delete Account from the menu.3. Tap Yes in the confirmation message. The account is removed from the AT&T ConnectAccounts screen.Product Version: v2.0Published: 5/16/201318

5. JOINING/STARTING A CONFERENCEYou can join a conference as host or participant from an email invitation or from a scheduledconference in the BlackBerry Calendar. As host, you can also start a conference.Joining a Conference by Email1. Open the BlackBerry Mail application.2. Locate and open the AT&T Connect email invitation.Figure 12–Email Invitation3. Tap the link to connect to the web conference in your email invitation.If the application has not been installed, a web page appears that allows you to download theapplication first and then enter the conference.Joining a Conference from the Calendar1. Open the BlackBerry Calendar application.2. Locate and open the conference appointment.3. Tap the link to connect to the web conference and from the menu tap Join Now.If the application has not been installed, a web page appears that allows you to download theapplication first and then enter the conference.Product Version: v2.0Published: 5/16/201319

AT&T Connect Mobile for BlackBerry User GuideStarting a Conference (Host)As a host, you can start the AT&T Connect Mobile conference directly from your BlackBerry.From the home screen, tap Enter my Meeting Room.If you have only one AT&T Connect account set up in the application, you will start connecting youto your personal meeting room. If you have more than one account, you will first be asked toselect the AT&T Connect account you wish to use.If you still have not set up your account, you will be asked to enter the account details. For detailssee Setting up Manually.Connecting to the ConferenceWhen connecting to the conference, if any of your profile details are still missing, the My Detailsscreen will be displayed. To continue, fill in the missing details.Connecting as a ParticipantWhen connecting as a participant, if the host set a security code for the conference, you arerequired to enter the code to join the conference. You have three attempts to enter the securitycode.Connecting as a HostWhen connecting as host, you must provide your user name and password. If your account detailsare already set up in the application (Setting up Your AT&T Connect Account ), you are notrequired to enter them again.If your company enabled the Security Code feature, you are asked to set a security code for theconference. (You can dismiss this dialog box if this feature is not mandatory.) Once set, all otherparticipants in the conference are required to enter the security code to enter the conference.If your company enabled the Billing ID feature, you are asked to enter a billing ID for theconference. The Billing ID feature is not mandatory.Waiting RoomIf the meeting room is not on the air yet (has not loaded), you are transferred to a waiting roomfor a few seconds until the meeting room loads. Or, if the host does not allow participants to enterthe meeting room before he/she enters, as a participant, you are transferred to the waiting roomuntil the host enters the conference. Once the host enters, you are automatically transferred tothe meeting room.Product Version: v2.0Published: 5/16/201320

AT&T Connect Mobile for BlackBerry User GuideConnecting Your AudioIf the Call Me feature is available for the host’s account, when you are connecting to theconference, you will be asked to choose if you want to use the Call Me or Dial-In option.Note: Call Me may be available for users in North America only, and therefore this feature will notavailable if you are located outside North America.Using the Call Me OptionYou use the Call Me option if you would like AT&T Connect Mobile to call you.1. Tap the Call Me button.In a few moments, the system will call you on the phone number you defined in the MyDetails screen.2. Answer the call and dial “1” to join the conference (according to the operator’s instructions).You are now connected to the conference with audio.3. You are then asked if you wish to switch back to AT&T Connect Mobile. Tap Yes.You are now connected to the conference with audio and data.Using the Dial-in OptionIf you choose the Dial-In option, the application automatically dials in to the conference for you. (Ifthe Call Me feature is not allowed for the host’s account, you can only use the automatic Dial-Inoption.) When Dial-In is invoked, you get a list of locations for dialing in.Product Version: v2.0Published: 5/16/201321

AT&T Connect Mobile for BlackBerry User GuideFigure 13–Dial-in Locations1. Tap the location nearest you.The application automatically dials in to the selected location. The application dials the phonenumber, access code, and any other input that is requested to connect you to the conference.Once your audio is connected to the conference, you are asked if you want to switch back toAT&T Connect Mobile.2. Tap Yes.You are now connected to the conference with audio and data.When Connecting Your Phone before Launching the ApplicationIf you already connected your phone to the conference before launching the application, theapplication asks you to confirm that your phone is connected to the conference call and not busywith any other call. This is necessary so that the host and all other participants will see that youare connected to both data and audio as one participant.Reconnecting Your AudioIf you chose not to connect your audio when you entered the conference (if you tapped Cancel inthe Audio Connection Options dialog box, or dismissed the Dial-In locations dialog box), or youraudio was disconnected during the conference, you can reconnect your audio at any time duringthe conference.Tap Connect my Audio from the menu. The audio connection is then initiated in the same way aswhen you joined the conference.or Tap the audio button in the Participants tabconnected, tap the Connect button. When you are informed that your audio is notConnecting with 2G Only (no WiFi)Upon connecting to the conference, if only a 2G network is available (no WiFi), you will be limitedto using either data or voice services. The application asks you whether you want to connect byData-only or Voice-only.When you choose Data-only, the application will not connect your audio and you will beconnected by data only (you can view the participant list and send and receive notes, but youcannot connect your audio). When the network is able to support both data and audio, your audiowill automatically be connected. When you choose Voice-only, the application will connect you tothe audio. The data channel will then be automatically disconnected.Product Version: v2.0Published: 5/16/201322

6. PARTICIPATING IN A CONFERENCEOnce you are connected to the conference, the first screen you see is the Participants tab.What Can You See in the Participants Tab?Participants ListThe Participants list displays the names of all the participants who are currently connected to theconference (including you). The participant names are listed alphabetically, and the host andpresenter are designated with their titles. Your name is always listed first.Figure 14–Participants ListProduct Version: v2.0Published: 5/16/201323

AT&T Connect Mobile for BlackBerry User GuideAudio Status of ParticipantsThe audio status icons are displayed to the right of the participants’ names.Table 1–Audio IconsIconNo iconStateWhat does this mean?Audio not availableThe participant cannot speak since audio is not connected.Audio availableThe participant is connected to audio and can speak in theconference.SpeakingThe participant is currently speaking. You can also see thename of the current speaker in the Now Speaking area on thebottom of the screen.Participants’ Moods and OpinionsEmoticons are displayed to the right of the audio status icons. To learn more about usingemoticons, see Use Emoticons to Express Your Mood, Opinion and More.Number of Participants Raising Their Hands to SpeakThe number in the “raised hand” iconparticipants are raising their hands to speak.below the emoticons indicates how manyNote: You can see exactly which participants are raising their hands by the “raised hand” emoticonto the right of their names.Product Version: v2.0Published: 5/16/201

BlackBerry . e screenshots were taken on a Th BlackBerry Torch 9800 device, and therefore the screens will have a different look than on other BlackBerry devices. Also, when the . Lock/unlock the conference Mute/unmute a participant Mute and lock/unmute and

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