Cisco Unity Express 8.5 Installation And Upgrade Guide
Cisco Unity Express 8.5Installation and Upgrade GuideFirst Released: January 14, 2011Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883OL-23860-01
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALLSTATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUTWARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THATSHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSEOR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s publicdomain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITHALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUTLIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OFDEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCOOR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found atwww.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1005R)Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in thedocument are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.Cisco Unity Express 8.5 Installation and Upgrade Guide 2011 Cisco Systems, Inc. All rights reserved.
CONTENTSOverview of Cisco Unity Express 8.5 Software InstallationLicensing System78Cisco Unity Express 8.5 Module Support 8Support for SM-SRE-900-K9 8Differences Between the AIM2-CUE, NME-CUE, and SRE ModulesLegacy Modules Not Supported 9Checklist for New Software Installation9Types of Cisco Unity Express Software UpgradesSoftware Upgrade Overview 10Platforms and Cisco IOS Software ImagesSoftware Licenses and Factory-Set Limits1011Uninterruptible Power Supply Recommendations1111Additional References 12Related Cisco Unity Express DocumentsRelated Cisco IOS Documents 12MIBs 12RFCs 13Technical Assistance 1412Prerequisites for Installing Cisco Unity Express Software15Prerequisites for Cisco Unified Communications Manager ExpressPrerequisites for Cisco Unified Communications ManagerInstalling Cisco Unity Express 8.5 SoftwareTask List815192323Activating IP Connectivity to Cisco Unity Express SoftwarePrerequisites 24Examples 2624Adding or Removing Languages 26Installing Additional Languages 26Prerequisites 26Restrictions 26Examples 28Cisco Unity Express 8.5 Installation and Upgrade GuideOL-23860-01iii
ContentsRemoving a LanguageWhat to Do Next2930Installing Cisco Unity Express 8.5 Software on Services Ready Engine (SRE) ModulesOverview31Task List32Activating IP Connectivity to Cisco Unity Express ModulePrerequisites 32Examples 3432Installing the Cisco Unity Express Application on the SRE ModuleMonitoring the Installation Status3436Uninstalling the Cisco Unity Express Application from the SRE ModuleWhat to Do Next3738Upgrading to Cisco Unity Express 8.5Preparing for Your Upgrade3939Introduction to Upgrade ProceduresPrerequisites314040Upgrading to Cisco Unity Express 8.5 for New Installations 41Task List 41Downloading and Installing a New Software Image 41Upgrading to Cisco Unity Express 8.5 for Existing InstallationsTask List 47Downloading and Installing an Upgrade Image 48What to Do Next4753Reinstalling a Cisco Unity Express Image Using the BoothelperPrerequisitesTask List555556Downloading the Software FilesWhat to Do Next 5756Entering Configuration Parameter ValuesWhat to Do Next 59Installing Software Image FilesPrerequisites 59What to Do Next 645859Upgrading or Downgrading the Cisco Unity Express License in the Same VersionCisco Software Licensing (CSL) System6565Cisco Unity Express 8.5 Installation and Upgrade GuideivOL-23860-01
ContentsInstallation Sequence 66Mailbox Licenses 66Voice Port Licenses 66Interactive Voice Response LicensesTask List6666Changing Your IVR LicenseWhat to Do Next6767Appendix A: Manually Backing Up Files 69Numbering Scheme for Backup Files 69Prerequisite 70Appendix B: Restoring Files71Appendix C: Language Upgrade Preparation 73Updating Language Support for Specific Voice-Mail Users 73Updating the System Audio Prompt Languages 74Updating the Application Prompt Languages in Triggers 74Updating Custom Auto Attendant Steps 75Verifying the New Language Support 75Cisco Unity Express 8.5 Installation and Upgrade GuideOL-23860-01v
ContentsCisco Unity Express 8.5 Installation and Upgrade GuideviOL-23860-01
Overview of Cisco Unity Express 8.5 SoftwareInstallationLast updated: February 1, 2011This guide describes the set of Cisco Unity Express command-line interface (CLI) commands andgraphical user interface (GUI) options for installing and upgrading the Cisco Unity Express software.Use the tasks and procedures in this guide before performing the administrative tasks described in theCisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and LaterVersions.NoteUse this guide for a Cisco Unity Express installation or upgrade. It does not provide information oninstallation of Cisco routers, Cisco network modules, the Cisco Unified Communications Manager, orthe Cisco Unified Communications Manager Express router. For late-breaking information about thisversion of Cisco Unity Express, see the Release Notes for Cisco Unity Express 8.5.This chapter contains the following sections: Licensing System, page 8 Cisco Unity Express 8.5 Module Support, page 8 Checklist for New Software Installation, page 9 Types of Cisco Unity Express Software Upgrades, page 10 Platforms and Cisco IOS Software Images, page 11 Uninterruptible Power Supply Recommendations, page 11 Software Licenses and Factory-Set Limits, page 11 Additional References, page 12Cisco Unity Express 8.5 Installation and Upgrade GuideOL-23860-017
Overview of Cisco Unity Express 8.5 Software InstallationLicensing SystemLicensing SystemCisco Unity Express 8.5 supports the Cisco Software Licensing (CSL) system. With CSL licenses, themailbox license count includes both personal mailboxes and General Delivery Mailboxes (GDMs). Thetype of the mailbox is determined when it is configured. Also, the call-agent is no longer specified usinglicenses and can be configured either as part of post-install process during bootup or using the CLI orGUI. The system must be rebooted for the call agent configuration to take effect if it is configured usingthe the CLI or GUI.CSL licensing is explained further in this guide and in Software Activation for Cisco Unity Express 7.1and Later Versions.Cisco Unity Express 8.5 Module SupportThis section describes Cisco Unity Express 8.5 module support. It is divided into the following sections: Support for SM-SRE-900-K9, page 8 Differences Between the AIM2-CUE, NME-CUE, and SRE Modules, page 8 Legacy Modules Not Supported, page 9 Legacy Modules Not Supported, page 9Support for SM-SRE-900-K9Cisco Unity Express 8.5 adds support for the the SM-SRE-900-K9 Service Ready Engine (SRE) module.This module is supported only on the Cisco 2900 Series and Cisco 3900 Series routers. For moreinformation about the capacity for scripts and prompts, and other specifications for this module, see theRelease Notes for Cisco Unity Express 8.5.The Cisco Unity Express application is normally pre-installed on these modules at the factory. However,there may be cases where the software may need to be re-installed. For more information, see the“Installing Cisco Unity Express 8.5 Software on Services Ready Engine (SRE) Modules” section onpage 31.Differences Between the AIM2-CUE, NME-CUE, and SRE ModulesCisco Unity Express 8.5 is supported on the advanced integration module (AIM2-CUE) and theenhanced network module (NME-CUE). The AIM2-CUE is a replacement module for the AIM-CUE,but all software functionality and system capacity is the same on both modules unless otherwisedocumented. The ISM-SRE and SM-SRE modules are for use with Cisco Integrated Services RouterGeneration 2 router platforms only.NoteThe AIM-CUE module is not supported in Cisco Unity Express 8.5.Cisco Unity Express 8.5 Installation and Upgrade Guide8OL-23860-01
Overview of Cisco Unity Express 8.5 Software InstallationChecklist for New Software InstallationCisco Unity Express features work the same way on these modules with the following exceptions: Physical differences:– The AIM2-CUE is a 6-port module that stores a maximum of 65 voice mailboxes and 14 hoursof voice messages.– The NME-CUE is a 24-port module that stores a maximum of 275 voice mailboxes and 300hours of voice messages.– The ISM-SRE-300-K9 module is a 10-port module that stores a maximum of 100 mailboxes and60 hours of voice messages. This module is supported on Cisco 2900 Series and Cisco 3900Series routers only.– The SM-SRE-700-K9 and SM-SRE-900-K9 modules are 32-port modules that store a maximumof 500 mailboxes and 600 hours of voice messages. These modules are supported on Cisco 2900Series and Cisco 3900 Series routers only. A trace or log command used on the NME-CUE and SM-SRE automatically saves the data to thedisk. On the AIM2-CUE and ISM-SRE, the trace and log data are not saved to flash memory. Thelog trace buffer save command is available to save the data to the AIM2-CUE and ISM-SRE flashmemory. The different hardware modules support different capacities for scripts and prompts. See the ReleaseNotes for Cisco Unity Express 8.5 for these capacities.Legacy Modules Not SupportedCisco Unity Express 8.5 does not support the AIM-CUE, NM-CUE and NM-CUE-EC modules.Checklist for New Software InstallationA new Cisco Unity Express installation requires the following procedures:Table 1Task List for Cisco Unity Express New Software InstallationChecklistCheckoff1.Activate the Cisco Unity Express software licenses. See Software Activation for CiscoUnity Express 7.1 and Later Versions.2.Review the prerequisites for your system to prepare for the Cisco Unity Expressinstallation. See “Prerequisites for Installing Cisco Unity Express Software” onpage 15.3.Perform a “clean” installation or an upgrade from a previous version. See “Upgradingto Cisco Unity Express 8.5” on page 39.4.For “clean” installations, configure the required components of Cisco Unity Expressas described in “Installing Cisco Unity Express 8.5 Software” on page 23. Forupgrades from a previous version, optionally perform the steps described in “Addingor Removing Languages” on page 26.5.Configure other components and subscribers. See the Cisco Unity Express Voice-Mailand Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions.Cisco Unity Express 8.5 Installation and Upgrade GuideOL-23860-019
Overview of Cisco Unity Express 8.5 Software InstallationTypes of Cisco Unity Express Software UpgradesTypes of Cisco Unity Express Software UpgradesThree procedures are available for upgrading Cisco Unity Express software. Your choice depends onyour platform, the version you are upgrading from, and whether or not you want to erase your existingconfiguration and voicemail data.For a complete list of versions and the upgrade processes available for them, see the Release Notes forCisco Unity Express 8.5.Software Upgrade OverviewDepending on the Cisco Unity Express version you are upgrading from and your platform, differentsoftware upgrade methods are available. The following methods are supported to upgrade toCisco Unity Express 8.5:Caution Upgrade using the online installer with the software install upgrade command. For specificinstructions, see “Upgrading to Cisco Unity Express 8.5 for Existing Installations” on page 47. A “clean” installation process upgrade using the online installer with the software install cleancommand. For specific instructions, see “Upgrading to Cisco Unity Express 8.5 for NewInstallations” on page 41. A “clean” installation process upgrade using the boothelper. For specific instructions, see“Reinstalling a Cisco Unity Express Image Using the Boothelper” on page 55. Note that thisupgrade process is recommended primarily for emergency situations when your system is notresponding as required.If you upgrade using either of the “clean” installation processes, the existing configuration files on thesystem are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.To preserve your configuration, you must back up the existing configuration files before performing theupgrade and restore them after the upgrade. If you do not back up your configuration files beforeperforming the upgrade, you will have to reconfigure Cisco Unity Express.When planning your software upgrade, consider the following: If you upgrade the software using the online installer, downgrading to an earlier software version isnot supported. When you upgrade from a release earlier than Cisco Unity Express 7.1, you must migrate frompre-CSL licenses to CSL licenses. For more information, see Software Activation for Cisco UnityExpress 7.1 and Later Versions.Note In versions prior to Cisco Unity Express 7.1, licenses were purchased for the specific call agents,Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.In version 7.1 and later, the licenses cover both call agents, and the specific call agent is selectedduring the installation process.If your system is using an AIM-CUE module you must upgrade to the AIM2-CUE module beforeupgrading the software to Cisco Unity Express 8.5.Cisco Unity Express 8.5 Installation and Upgrade Guide10OL-23860-01
Overview of Cisco Unity Express 8.5 Software InstallationPlatforms and Cisco IOS Software Images Downgrading to a license with support for fewer personal mailboxes is not supported. If you wantto change the system to support fewer mailboxes, and you cannot restore any previous backups onthe larger system, then you must purchase a new license and perform a new installation.Platforms and Cisco IOS Software ImagesCisco Unity Express applications use a set of commands that are similar in structure to Cisco IOSsoftware commands. However, Cisco Unity Express commands do not affect the Cisco IOSconfiguration.Cisco Unity Express hardware modules and platforms use the Cisco IOS commands for their operation.See the Release Notes for Cisco Unity Express 8.5 for detailed information about the supportedCisco Unity Express software images and hardware platforms.Uninterruptible Power Supply RecommendationsWe highly recommend attaching an uninterruptible power supply (UPS) to the router that houses theCisco Unity Express module. Any reliable UPS unit provides continuous power to maintain theoperation of the router and the Cisco Unity Express module. Consider the unit’s capacity and run timebecause power consumption differs among Cisco platforms. Ideally, a UPS includes a signalingmechanism that directs the router to shut down Cisco Unity Express properly and then powers off therouter.Automatic switchover to the UPS device (connected to aux 0) is supported if the following configurationis added to the router:NoteIn the following, slot is the Cisco Unity Express module’s slot number.line aux 0privilege level 15modem Dialinautocommand service-module service-engine slot/0 shutdown no-confirmSoftware Licenses and Factory-Set LimitsFactory-set system limits are determined by the license you have purchased. See the Release Notes forCisco Unity Express 8.5 for information about system limits and license information.This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit(http://www.openssl.org/).Further information about the Cisco Unity Express Open Source Software Licenses is provided at:http://www.cisco.com/en/US/docs/voice ip comm/unity exp/rel7 1/Licensing/COSI Licences.htmlCisco Unity Express 8.5 Installation and Upgrade GuideOL-23860-0111
Overview of Cisco Unity Express 8.5 Software InstallationAdditional ReferencesAdditional ReferencesThis section describes additional references of information regarding Cisco Unity Express.Related Cisco Unity Express DocumentsRelated TopicDocument TitleActivating Cisco Unity Express software Software Activation for Cisco Unity Express 7.1 and Laterlicenses.VersionsCisco Unity Express, including links toCisco Unity Express hardwaredocumentationCisco Unity Express Documentation, By VersionRelated Cisco IOS DocumentsRelated TopicDocument TitleCisco IOS configurationCisco IOS Voice Configuration Library, Release 12.4TCisco IOS Voice Port Configuration Guide, Release 15.0Dial Peer Configuration on Voice Gateway Routers,Release 15.0Cisco IOS Debug Command ReferenceCisco IOS Voice Command ReferenceCisco IOS voice troubleshootinginformationCisco IOS Voice Troubleshooting and Monitoring GuideMIBsMIBsMIBs LinkTo locate and download MIBs for selectedplatforms, Cisco IOS releases, and feature sets, use CISCO-VOICE-CONNECTIVITY-MIBCisco MIB Locator found at the following URL: CISCO-VOICE-APPLICATIONS-OID-MIB http://www.cisco.com/go/mibs CISCO-UNITY-EXPRESS-MIB CISCO-PROCESS-MIB SNMPv2-MIB IF-MIB IP-MIB SYSAPPL-MIBCisco Unity Express 8.5 Installation and Upgrade Guide12OL-23860-01
Overview of Cisco Unity Express 8.5 Software InstallationAdditional ReferencesRFCsRFCsTitle1869SMTP Service Extensions1893Enhanced Mail System Status Codes2045Multipurpose Internet Mail Extensions Part One:Format of Internet Message Bodies, RFC2421Voice Profile for Internet Mail - Version 22821Simple Mail Transfer Protocol2833RTP Payloads for DTMF Digits, Telephony Tonesand Telephony Signals3261SIP: Session Initiation Protocol3501Internet Message Access Protocol - Version 4 rev12327SDP: Session Description Protocol3263SIP: Session Initiation Protocol: Locating SIPServers3264Offer/Answer Model With Session DescriptionProtocol3265Session Initiation Protocol (SIP)-Specific EventNotification3515Session Initiation Protocol (SIP) Refer Method3842Message Summary and Message Waiting IndicationEvent Package for the Session Initiation Protocol(SIP)3891Session Initiation Protocol (SIP) "Replaces"Header3892Session Initiation Protocol (SIP) Referred-ByMechanismCisco Unity Express 8.5 Installation and Upgrade GuideOL-23860-0113
Overview of Cisco Unity Express 8.5 Software InstallationAdditional ReferencesTechnical AssistanceDescriptionLinkThe Cisco Support website provides extensiveonline resources, including documentation andtools for troubleshooting and resolving technicalissues with Cisco products and technologies.http://www.cisco.com/techsupportTo receive security and technical informationabout your products, you can subscribe to variousservices, such as the Product Alert Tool (accessedfrom Field Notices), the Cisco Technical ServicesNewsletter, and Really Simple Syndication (RSS)Feeds.Access to most tools on the Cisco Support websiterequires a Cisco.com user ID and password.Cisco Unity Express 8.5 Installation and Upgrade Guide14OL-23860-01
Prerequisites for Installing Cisco Unity ExpressSoftwareLast Updated: February 1, 2011This chapter describes the prerequisites for installing the Cisco Unity Express software on your systemand contains the following sections: Prerequisites for Cisco Unified Communications Manager Express, page 15 Prerequisites for Cisco Unified Communications Manager, page 19See Cisco Unity Express Documentation, By Version for the hardware installation documentation foryour Cisco Unity Express module. See Software Activation for Cisco Unity Express 7.1 and LaterVersions for information on activating Cisco Unity Express software licenses.Prerequisites forCisco Unified Communications Manager ExpressNoteThis section applies to a new installation of Cisco Unity Express 8.5.If you are using Cisco Unified Communications Manager Express (Cisco Unified CME) on yourCisco Unity Express system, then Cisco Unified CME must be installed before you configureCisco Unity Express. If you did not or are not performing the Cisco Unified CME installation, contactthe designated installer to ensure that the following procedures are completed:1.Verify that the version of Cisco Unified CME is compatible with Cisco Unity Express 8.5. See theCisco Unity Express Compatibility Matrix.2.Install all Cisco Unified CME and Cisco Unity Express hardware and verify functionality.a. Attach the telephones so that they register with the Cisco Unified CME router. Configure thetelephones and subscribers and save them to the Cisco Unified CME database. TheCisco Unity Express initialization wizard allows you to copy this data to theCisco Unity Express database. You can create additional subscribers and telephones later usingthe Cisco Unity Express CLI commands or GUI options.Cisco Unity Express 8.5 Installation and Upgrade GuideOL-23860-0115
Prerequisites for Installing Cisco Unity Express SoftwarePrerequisites for Cisco Unified Communications Manager ExpressUse the following sample ephone-dn and ephone configurations to configure the telephones andsubscribers manually:ephone-dn 1 ---- ephone dn configuration for a usernumber 8004name User1call-forward busy 6900call-forward noan 6900 timeout 10!!ephone-dn 20 ---- ephone dn configuration for a groupnumber 8801name Salesgroupcall-forward busy 6900call-forward noan 6900 timeout 10ephone 1 --- ephone configured for the ephone-dn configured aboveusername "Salesgroup" password nullmac-address 0009.B7F7.556Abutton 1:1 2:20 3:21 4:22 5:23b. Verify that the Cisco Unity Express router is configured with a Cisco IOS release that supportsthe Cisco Unity Express hardware module you are using. For information on the minimumCisco IOS release required to support these modules, see the Release Notes forCisco Unity Express 8.5.c. Verify that the Enable LED is lit on the Cisco Unity Express hardware module.NoteSee “Uninterruptible Power Supply Recommendations” on page 11.3.Install and verify Cisco Unified CME software functionality.Depending on the version of Cisco Unified CME, you can perform some configuration using theCisco Unified CME graphical user interface. If the version of Cisco Unified CME does not supportthe GUI, see the Cisco Unified Communications Manager Express Administrator Guide. If yourversion of Cisco Unified CME supports the GUI, proceed with the following steps:a. Verify that you have web connectivity to the Cisco Unified CME configuration webpage tml.b. Verify that the Cisco Unified CME router flash memory has the following files, which controlthe functionality of the Cisco Unity Express GUI:– CiscoLogo.gif– Delete.gif– Plus.gif– Tab.gif– admin user.html– admin user.js– dom.js– downarrow.gif– ephone admin.html– logohome.gif– normal user.htmlCisco Unity Express 8.5 Installation and Upgrade Guide16OL-23860-01
Prerequisites for Installing Cisco Unity Express SoftwarePrerequisites for Cisco Unified Communications Manager Express– normal user.js– sxiconad.gif– telephony service.html– uparrow.gif– xml-test.html– xml.templatec. Configure the following path in Cisco Unified CME configuration mode:Router(config)# ip http path flash:d. Verify the path with the show running-config command.e. Configure IP connectivity between the router and the Cisco Unity Express module. The modulehas an internal IP address and a default gateway configuration. The router has a service-engineinterface with an IP address, which might be unnumbered.Using the ip unnumbered command for configuration allows the Cisco Unity Express moduleto use a network subnet IP address associated with a specific router egress port such asFastEthernet0/0. This method requires a static route to the service-engine interface. The routerinterface associated with the Cisco Unity Express interface must be in an “up” state at all timesfor communication between the router and module.Copy the IP address of the Cisco Unity Express module because you need it to access the GUIto configure the system. In the following example, 10.3.6.128 is the IP address of theCisco Unity Express module and Service-Engine1/0 is the router slot hosting theCisco Unity Express module:interface FastEthernet0/0ip address 10.3.6.1 255.255.255.0.interface Integrated-Service-Engine1/0ip unnumbered FastEthernet0/0service-module ip address 10.3.6.128 255.255.255.0service-module ip default-gateway 10.3.6.1.ip route 10.3.6.128 255.255.255.255 Service-Engine1/0NoteIf your network uses a VLAN interface with an EtherSwitch module, use the example aboveand replace both instances of “FastEthernet0/0” with “VLAN1.”Cisco Unity Express 8.5 Installation and Upgrade GuideOL-23860-0117
Prerequisites for Installing Cisco Unity Express SoftwarePrerequisites for Cisco Unified Communications Manager ExpressThe example above applies to the NME-CUE. The command to enter interface configurationmode is different depending on the Cisco Unity Express module. Table 1 shows the differentcommands used for each module.Table 1Interface Configuration Mode Commands for Cisco Unity Express ModulesCisco Unity Express ModuleCommand to Enter Interface Configuration ModeISM-SRE-300-K9interface ism slot/unitSM-SRE-700-K9SM-SRE-900-K9interface sm slot/0NME-CUEinterface integrated-service-engine slot/unitAIM2-CUEinterface internal-service-module slot/unitf. Verify that a SIP dial peer is configured to point to the Cisco Unity Express module, that itspecifies G.711 u-law and SIP Notify for DTMF Relay, and that VAD is turned off. This step isrequired to have an incoming call directed to Cisco Unity Express 8.5. The following is anexample configuration:dial-peer voice 6000 voip ------ SIP dial peer pointing to Cisco Unity Expressdestination-pattern 6.session protocol sipv2dtmf-relay sip-notifysession target ipv4:10.3.6.128 ---- Cisco Unity Express IP addresscodec g711ulawno vadg. Configure the appropriate number of SIP dial peers to support your dial plan.h. Verify that a Cisco Unified CME web administrator is configured with a username andpassword, for example:telephony-service.web admin system name admin password user1orweb admin system name admin secret 5 encrypted-password4.The FTP server that communicates with Cisco Unity Express must support passive FTP requests. Toconfigure this functionality on the FTP server, see the FTP server documentation.5.(Optional) If no subscribers were created in the Cisco Unified CME interface, create a list of allsubscribers, groups, and their extensions to simplify the task of configuring many subscribers andextensions.NoteDesignate a primary extension for each subscriber who will receive voice-mail messages.Cisco Unity Express does not activate the MWI for an E.164 number.Cisco Unity Express 8.5 Installation and Upgrade Guide18OL-23860-01
Prerequisites for Installing Cisco Unity Express SoftwarePrerequisites for Cisco Unified Communications ManagerPrerequisites for Cisco Unified Communications ManagerIf you are using Cisco Unified Communications Manager on your Cisco Unity Express system, thenCisco Unified Communications Manager must be installed before the Cisco Unity Expressconfiguration can be started.If you did not or are not performing the Cisco Unified Communications Manager installation, contactthe designated installer to ensure that the following procedures are completed:1.Verify that the version of Cisco Unified Communications Manager is compatible with Cisco UnityExpress 8.5. See the Cisco Unity Express Compatibility Matrix.2.(Required) Install all Cisco Unified Communications Manager and Cisco Unity Express hardwareand verify functionality. See Cisco Unity Express Documentation, By Version for the hardwareinstallation documentation for your module.a. Attach the telephones so that they register with the Cisco Unified Communications Managerserver.b. Verify that the Enable LED is lit on the Cisco Unity Express hardware module.Note3.See the “Uninterruptible Power Supply Recommendations” section on page 11.(Required) Install and verify Cisco Unified Communications Manager software functionality.a. You must be able to access the Cisco Unified Communications Manager configurationwebpage.b. Configure IP connectivity between the router and the Cisco Unity Express module. The modulehas an internal IP address and a default gateway configuration. The router has a service-engineinterface with an IP address, which might be unnumbered.Use the ip unnumbered command to allow the Cisco Unity Express module to use a networksubnet IP address associated with a specific router egress port, such as FastEthernet0/0. Thismethod requires a static route to the service-engine interface. The router interface associatedwith the Cisco Unity Express interface must be in an “up” state at all times for communicationbetween the router and module.Copy the IP address of t
iii Cisco Unity Express 8.5 Installation and Upgrade Guide OL-23860-01 CONTENTS Overview of Cisco Unity Express 8.5 Software Installation 7 Licensing System 8 Cisco Unity Express 8.5 Module Support 8 Support for SM-SRE-900-K9 8 Differences Between the AIM2-CUE, NME-CUE, and SRE Modules 8 Legacy Modules Not Supported 9 Checklist for New Software Install
Integrating Cisco CallManager Express and Cisco Unity Express Prerequisites for Integrating Cisco CME with Cisco Unity Express 2 † Configuration Examples for Integrating Cisco CME with Cisco Unity Express, page 33 † Additional References, page 39 Prerequisites for Integrating Cisco CME with
vii Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 1.1 Cisco Unity Express Release 1.1 Preface This preface describes the purpose, audience, and conventions of the Cisco Unity Express GUI Administrator Guide for CallManager Express, and provides information on obtaining related documentation and technical assistance.
Cisco CME 3.3 Cisco IOS Software Release 12.4.3 Cisco Unity Express 2.1.3 Components Used The information in this document is based on these software and hardware versions: A Cisco 2821 router running Cisco CME and Cisco Unity Express Cisco IOS Software Release 12.4.3 Cisco CME 3.3 Basic ACD script version 2.1.0.0
Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager Express Cisco Unity Express 2.1/2.2 Note If you plan to use the Cisco Unity Express graphical user interface (GUI) for configuration purposes, configure an administrator user ID with a password in the Cisco CME interface.
Cisco ASA 5505 Cisco ASA 5505SP Cisco ASA 5510 Cisco ASA 5510SP Cisco ASA 5520 Cisco ASA 5520 VPN Cisco ASA 5540 Cisco ASA 5540 VPN Premium Cisco ASA 5540 VPN Cisco ASA 5550 Cisco ASA 5580-20 Cisco ASA 5580-40 Cisco ASA 5585-X Cisco ASA w/ AIP-SSM Cisco ASA w/ CSC-SSM Cisco C7600 Ser
and maintaining Cisco Unity Express applications, such as voice mail. This guide complements the GUI administration tasks described in the Cisco Unity Express GUI Administrator Guide. The focus of this guide is the Cisco Unity Express application. It does not provide information on
Cisco Unity Express Script The following script illustrates how to extract the incoming called number and holidays (defined on Cisco Unity Express) to make a call routing decision. The screenshots below have been taken from Cisco Unity Express Editor Version 8.0.1. T
AssemblyLine flow and Hooks .26 Controlling the flow of an AssemblyLine . . . 30 Expressions .30 Expressions in component parameters .33 Expressions in LinkCriteria .33 Expressions in Branches, Loops and Switch/Case 34 Scripting with Expressions .34 The Entry object.35 Chapter 2. Scripting in TDI .37 Internal data model: Entries, Attributes and Values 38 Working with .
