MANUAL FOR CONSUMERS’ EDUCATION AND PREVENTION

(C) (5) SMS & Bulk SMSMobile-to-Mobile Messaging is a revolutionary new means of communication that allowsBSNL mobile subscribers to send a short text message instantaneously to any othermobile subscriber. You can type down the message and send it to any mobile. Themessage can be of 160-character length including spaces, punctuation and specialcharacters. The system sends the confirmation about the delivery of the message to thesender as soon as the message is delivered. If the called number is busy or out ofcoverage area, the system periodically monitors the status of the called number and sendsthe message as soon as it becomes active. BSNL provides national and International SMSfacility to its post and pre-paid customers at very cheap price.(D) BSNL INTERNET / BROADBANDBSNL is India's no. 1 Internet service provider with more than 17 lakh subscribers,providing Internet service throughout the entire country (except in New Delhi andMumbai). BSNL provides free all India roaming and enables it's users to access theiraccounts, using the same access code (172233) and user ID from any where in theCountry. In order to make Internet available through out the length and breadth of theCountry Internet Dhabas are being commissioned at all the Block Headquarters. BSNLMaharashtra Circle has also started Broadband, and Account free Internet access (CLIbased) facility in all cities in Maharashtra. The work is in progress to provide the servicesto rural areas also.BSNL provides the following types of connections to access Internet to customer:(D) (1) (1) Dial-up access: allows user to access Internet using their PSTN line orlandline. The customer can use normal PSTN or ISDN line for accessing Internet. Thereservice can be grouped in two major categories:(D) (1) (2) Prepaid: under this user purchase plan from BSNL customer service centersor its approved outlets or franchisees. User gets username and password. He then dials172233 for PSTN access or 172225 for ISDN access. The plans for PSTN and ISDNaccess are available in various slabs of 25,50,100, 200, 500 and 1,000 hours. With BSNLdialup account user gets all India roaming advantage, which is not available with anyother ISP. The call charges are billed in the normal bill.(D) (1) (3) Postpaid or CLI based services: BSNL Maharashtra has started theseservices in all district of Maharashtra and Goa. is a unique method providing Internetservice in which the Customer can access the Internet service from any telephone throughdial up. The service allows automatic registration on first LOGIN. The authentication willbe based on CLI of the telephone with the password supplied by the caller. The chargingis totally usage based and the service is a post paid service like normal PSTN. The billingwill be separate based on the duration of use and will be charged to telephone bill (CLIbased) as Internet access charge at the prescribed rate. The service is available in selectedcities. The access no. of this service is '172222' in all cities.9

(D) (1) (4) Leased Line: Enjoy round the clock Internet connectivity at speeds varyingfrom 64 Kbps to 45 Mbps. The customers are given fixed public IPs.(D) (2) BSNL BROADBAND: is based on Digital Subscriber Line technology (samecopper cable that is used for connecting telephone also carries Broadband Internet).Broadband provides always on internet access with speed ranging from 256Kbps to 8Mbps. Unlike dialup access broadband provides high speed internet access, which isuseful for multimedia access and many application which needs high bandwidth.Broadband is also offering Virtual Private Network (VPN) services to its customer. Thisfacility allows user to form private closed user group across the country(D) (3) Web-Hosting Service: also provided by the BSNL. It allows customers to hosttheir static or dynamic web sites on BSNL servers. Web hosting service provides basicfeatures like Web-space (Data Storage) on servers for hosting HTML pages withbrowser supported MIME types, Primary or Secondary Domain Name Hosting, ServerSide Scripting: Pearl, Java Servlets, JSP, Database Access( MySQL), Email Access andWeb-email, Multiple Email IDs as per the plan, Ftp access for uploading anddownloading pages as per the plan, Continuous usage billing for Web, Messaging andFTP etc.(D) (4) Web Co-location Service: Web Co-location is an easy and cost effective solutionto house a company's powerful infrastructure without losing the administrative control onthe equipments. Web Co-location eliminates much of the Infrastructure costs as well asthe maintenance cost of such equipments apart from avoiding the last mile problems.Web Co-location enables customer’s equipment/ Servers to be treated as a part and parcelof the ISP network enjoying all the facilities as the ISP servers.(E) Multi Protocol Label Switching (MPLS)Keeping pace with the technological trend to provide latest and varied value addedservices to its customers, BSNL harnesses IP Infrastructure based on MPLS Technologyto offer world class IP VPN services.MPLS VPN is a technology that allows a Service Provider like BSNL to have completecontrol over parameters that are critical to offering its customers service guarantees withregard to bandwidth throughputs, latencies and availability. The technology enablessecure Virtual Private Networks (VPN) to be built and allows scalability that will make itpossible for BSNL to offer assured growth to its customers without having to makesignificant investments. BSNL would now be geared to provide Bandwidth on demand,Video Conferencing, Voice Over IP (VoIP) and a host of other value added services thatcould revolutionize the way a corporate business works!MPLS based VPNs reduce customer networking complexity, costs and totally do awaywith the requirement of in-house technical work force. Rather than setting up andmanaging individual point-to-point circuits between each office using pair of LeasedLines, MPLS VPN customers need to provide only one connection from their officerouter to a service provider edge router.10

BSNL has tied up with various Networking solution providers to provide end-to-endsolution to its valued customers, including Customer End (CE) routers and othernetworking components.Advantages of MPLS VPN have over other Technologies:BSNL's primary objectives in setting up the BGP/MPLS VPN network are: Provide a diversified range of services (Layer 2, Layer 3 and Dial up VPNs) tomeet the requirements of the entire spectrum of customers from Small andMedium to Large business enterprises and financial institutions. Make the service very simple for customers to use even if they lack experience inIP routing. Make the service very scalable and flexible to facilitate large-scale deployment. Provide a reliable and amenable service, offering SLA to customers. Capable of meeting a wide range of customer requirements, including security,quality of Service (QOS) and any-to-any connectivity. Capable of offering fully managed services to customers. Allow BSNL to introduce additional services such as bandwidth on demand etcover the same network.(F) Intelligent NetworkRecognizing the rising expectations and requirements of the customers, BSNL endeavorsto harness the rewards of telecom revolution. Towards this, we have redefined the term'telecom service' by introducing value added services in the form of intelligent network.This technology makes possible, time and cost effective services, optimized solutions,meeting the exact needs of the customers.Intelligent Network provides a framework to create various services in a centralized placeindependent of the switch. in IN, calls generated by a subscribers are routed (CircuitSwitched) to the nearest Service Switching Points, which in turn, consults, the ServiceControl Points (SCP) on high speed CCS 7 links to get the necessary information forfurther routing of the call. IN Services can be used by subscriber connected to any type ofexchange using existing telephones.Services offered through Intelligent Network is as follows:(F) (1) FLPP (Fixed Line Pre-Paid): Service enables a subscriber to make calls from aprepaid account linked to his telephone number. Unlike the prepaid card 'ITC' service,where the authentication is done every time through a 16-digit PIN the authentication ofFLPP is linked to his telephone line & the user is not required to dial the Accountnumber/ PIN for authentication making it simpler to use.11

Fixed Line Prepaid service offers: Conversion of fixed line to Pre Paid and gets rid of telephone bills.Easy de-linking from telephone line when prepaid is not required on any numberNo need to dial Account number/ PIN every time you make a call.STD/ISD FacilityOn Line balance enquiry'Follow on feature' on no reply, busy and called party release to dial anothernumbers for subscribers other than PCO. Easy recharge and no problem of bills Free Level 1 service like 100, 101, 102 etc. available. Free Level 1 IN services which are free to end-customers like Free Phone etc. areavailable. There can be four types of FLPP accounts namely PCO FLPP Account, PCO Local FLPP Account, General FLPP Prepaid Account and General FLPP Prepaid Post paid Account.(F) (2) Free Phone Services (FPH): This service is an ideal business promotion tool forbusiness communities who want their customers to call them free cost. Totally customeroriented organizations can provide information about their products, allow customers toplace orders or even register their complaints/suggestions and offer assistance tocustomers without the user getting charges. Any user in the telephone network can callthe FPH number free of charge. All the charges are levied on the service number (one who subscribes for theservice and receives the calls). For the calling user the calls are free of charge. The service subscriber is allotted a FPH Service number (five digits). For sameFPH service number, the subscriber can have many destination numbers. Any subscriber who is willing to become a free phone subscriber outside the citieswhere the IN Switches are installed, the call charges will be as per the nationalSTD tariff. The charges indicated here are FPH service charges and they do not include thenormal charges levied for basic telephony service.(F) (3) Premium Rate Services: A subscriber to this service can receive or make callsusing his Universal Personal Number from any BSNL phone. The subscriber will begiven some management codes and password. Using that he can convert/reconvert anyBSNL phone into his Universal Personal Number. All the calls made by subscriber usinghis UPN will be billed at his UPN by the IN platform. The subscriber will be able to getall his calls incoming on the UPN number anywhere in India.The present PRM service is accessible only through ITC. Presently, pulses of 2, 3, 4, 8,12, 30, 60 and 90 seconds are permissible. These pulses can be allowed on the new INplatform as well.12

(F) (4) India Telephone card (ITC): This prepaid card enables you to make local, STDor ISD calls even from a STD/ISD barred telephone. The calls are charged to the secretnumber specified in the card and not to the telephone connection being used. Equippedwith this card, you can enjoy the freedom of making calls anywhere, anytime, from anytelephone. India Telephone cards are available on sale at all the Customers ServiceCenters of BSNL and through its franchises appointed in different cities. ITC cardpurchased in one city can be used in any other city where this service is available. On all denomination of Cards Local, STD or ISD calls can be made.There will not be any free calls.There will not be any registration charges for this ITC service.Any detailed bill, if asked by the cardholder, having subscriber Account No. andPIN, will be given on payment of Rs. 100/ Call Charge - Rs. 1.00 per MCU(F) (5) Voice Virtual Private Network (VVPN): The Voice VPN service enables thesubscribers to establish a private network using public network resources. Thesubscriber's lines connected to different fixed line network switches constitute a VirtualPABX including a number of PABX capabilities such as Private Numbering Plan (PNP),Call Transfer, and Call Hold etc. Restrictions on outgoing and incoming calls can also beimposed.The Voice VPN on the fixed lines, through IN platform, is offered in three categoriesnamely within SDCA, within Circle and All India. The charges for such VPN servicesshall be split in to two parts namely Fixed Plan charges and Usage charges per minute.The usage charges shall be ON-Net (within VPN) and OFF-Net (Outside VPN). TheOFF-Net charges shall be as per the applicable tariff of BSNL Addition/Deletion/Modification of any of following feature per request perextension: Rs.100 Exception List: This list contains a list of numbers that are not allowed forincoming and outgoing calls. Barring of off-net calls: An extension can be barred from making call outsideVPN. Selected off-net destinations: An extension can be allowed only selecteddestinations outside VPN. Barring/Opening STD, ISD on a number within VPN: Normal STD/ISD opening/barring. Origin dependent routing of incoming calls: All incoming calls to VPN can berouted according to their origin. Time dependent routing of incoming calls: All incoming call can be routedaccording to time. Multiple Account Code: Rs. 1000 per month (This feature allows the users ofgiven VPN group to mark their calls according to business so that companyreceives a bill, which details cost of communication according to companyactivities and organization.) Dual Invoicing: Rs. 100 per extension (This feature allows to bill calls made byVPN extension either on company's corporate account or on personal account.)13

(F) (6) Universal Number (UN): The service subscriber can be reached nationwideunder a unique IN number. The calling user will pay the charges up to SSP as per local /STD rates (to be charged at local exchange) and the called subscriber will pay from SSPup to destination (through detailed billing at SSP). A number of destination numbers canbe designated to an UN number.(F) (7) TeleVoting: Tele voting is a service by which a telephone subscriber can indicatehis opinion on any matter by dialing an IN number of the service subscriber followed bya single digit for the opinion. This service is very useful where large number of TVprograms are operating incentive schemes to increase/retain their viewers(F) (8) Universal Personal Number (UPN): A subscriber to this service can receive ormake calls using his Universal Personal Number from any BSNL phone. The subscriberwill be given some management codes and password. Using that he can convert/reconvertany BSNL phone into his Universal Personal Number. All the calls made by subscriberusing his UPN will be billed at his UPN by the IN platform. The subscriber will be ableto get all his calls incoming on the UPN number anywhere in India.(G) Video ConferencingVideo Conferencing service allows multiple participants to converse with each otherregardless of their location through the video end-points or Personal computers. Itinvolves Video and Audio communication. It's about connecting people. Avideoconference subscriber can add two or more video participants in a particularconference. The customers can schedule their videoconferences through the Web. Thevideo conferencing service can be availed by any user through IP or ISDN interface. Theservice is available to existing BSNL subscribers only. The Video end-point required forconferencing should be ITU - H.323/H.320 compliant. Any conference scheduled canhave both Dial-in and Dial-out participants on either IP or ISDN. The customer will haveto procure the video end-point from the market. Personal computer user can download thesoftware called "PVX" from BSNL's Video Conferencing Portal to avail the VideoConferencing facility with their web-cam. This software will be made available shortly atBSNL's Video Conferencing Portal.(H) Audio ConferencingAudio Conferencing service allows multiple participants to converse with each otherregardless of their location through the normal fixed line telephone or cellular phone. Anaudio conference subscriber can add two or more participants in a particular conference.The customers can schedule their audio conferences through the Web or through IVR.The service is available to existing BSNL subscribers only. Any conference scheduledcan have both Dial-in and Dial-out participants. Conference can be scheduled one time orstanding. A standing conference is always on. The authorized participant has just to dialin a particular telephone number followed by a password to enter into a conference.On demand conference can be made. The chairperson can invite several users one by onein the conference without using the web. He/she has to just dial a number followed bycertain number and the called party number for doing a conference call.14

(I) EPABXBSNL permits telephone subscribers to use their own PABX/EPABX connected to theBSNL network under certain commercial/technical conditions:The type of Subscriber owned BSNL External extensions outside subscriber’s premiseswill be permitted only on the specific approval of the concerned authority and charged asper departmental tariff should approve EPABX.(J) CENTREXCost-Effective & Contemporary Facility For large Corporate & Small Business Houses.It is central office based communication service, which integrates all your multi locatedTelephone lines (Existing and New) into a single highly functional communication groupwith more distinctive features without any additional equipment (like EXABX) at yourpremisesCentrex offers the following features: FeaturesIntercom dialingSecond Dial tone to access PSTNDistinctive RingingDirected Call WaitDirect Inward DialingDirect Outward DialingMulti-location CapabilitiesUnlimited growthLocation DialingFacilitiesShort code within GroupOptionalIntercom/PSTNCaller activated call wait.Integrates all your establishments into aGroupIntegrates your existing PBX'sIn addition to above distinctive features subscribers can have all the existing normalfeatures like – wake up call, call wait, Dynamic lock, Abbreviated Dialing, Hot line etc(K) HVNETHigh Speed Satellite based VSAT NetworkHVNET of Department of Telecom Services provides high-speed data transfers (up to 64Kbps) and voice communication service covering the entire country.15

(L) RABMNRemote Area Business Message NetworkRABMN provides instant data communication between computers and data terminals.This is a satellite-based network that provides communication to any remote part of India(M) INMARSATSubscriber dialed INMARSAT services from Shore to Ship, Ship to Shore and Ship toShip in Indian region are operational in the BSNL Network.16

WHAT WE REQUIRE(Terms and conditions of services offered by the BSNL)Our telecom services are offered subjec

Bharat Sanchar Nigam Limited, Telecom Administrative Building, Juhu Road, Santacruz (west), Mumbai 400 054. Our Registered And Corporate Office is located in New Delhi at the following address: - Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, NewDelhi-110001.