First Flight Booking Via Voice Command Alexa In The .

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xFirst flight booking via voice command – Alexa in the managed cloudMickael Zewde

Motivation Why are we here today?Why should you listen to our talk in the first place?What will we be talking about?

Claranet – About usClaranet, one of the leading Managed Service Providers forintegrated hosting and network solutions in Europe:Claranet GroupClaranet Cloud Practice Public Cloud expert 100 customers on AWS 70 employees AWS-8 countries 2,200 employees 850 technicians 6,500 customers 400 millionturnover Owner Management(CEO Charles Nasser)trained and certified Certified AWS ManagedService Provider Partner

AccreditationsAccreditationsGartner Magic 7:201527018:20142018Gartner’s first Magic Quadrantfor Data Centre Outsourcingand Hybrid InfrastructureManaged Services, Europe.Public Cloud PartnerSource: Gartner (June 2018)2013 - 17Gartner’s Magic Quadrant leaderforManaged Hybrid Cloud Hosting,Europe.5 consecutive years.Quadrant now discontinued.Source: Gartner (June 2017)

Continuous Innovation with AWS in PracticeDevOps and agile Deployment

Innovations are Cloud Driver

“Alexa, what will be your impact on e-commerce?” Estimated number of people that own an Amazon Echo device: 8.2Million Currently voice shopping generate 2 billion USD. It is expected toexponentially grow to 40 billion USD by 2022.

Why Alexa is a game changer High customer engagement. They are customer-focused and keepusers coming back for more. Great customer experience. They are fully functional and user tested toeliminate friction in the customer experience. Fresh content. They offer new, or up-to-date content to keep customerscoming back. High reliability. They are load tested and able to handle high customertraffic.

Challenge & architecture

About our Customer Solution provider for air travel distribution established since 1997 High quality software for airlines, tour operators, travel agencies andcontent aggregators Customers like Swiss, Eurowings, Condor, LH CityLine and SunExpress

The challengeIncrease brand awarenessFirst ever implemented Alexa Skill for flight bookingDeliver up to thousand offers & bookings per second with the highestquality and speedwe have to offer our solution together with its necessary infrastructure in away that is both highly flexible and scalable, while also keeping the pricingfully transparent. From the very start, it was clear that this kind of productcould only be implemented in the cloud.”Alexander von Bernstorff, Director Airline Solutions at InteRES

Success factorsGuaranteed Service Availability of 99,9% (actual availability of 100%)KPI measurements by detailed CloudWatch metrics and dashboardsHigh available and fault tolerance architecture by statelessapplications and autoscaling groups over two AZsDeliver a Seamless Customer Experience

Shared Responsibility with AWSAlexa Skill, Source CodeRetail Engine, Offer DB, messaging to airlineOperating System, Network, & Firewall ConfigurationDatabase EncryptionServer-side Data EncryptionNetwork Traffic ProtectionAWS Foundation ServicesComputeStorageAWS Global InfrastructureDatabaseNetworkingAvailability ZonesRegionsEdgeLocations

Shared Responsibility with ClaranetAlexa Skill, Source CodeRetail Engine, Offer DB, messaging to airlineOperating System, Network & Firewall ConfigurationDatabase EncryptionServer-side Data EncryptionNetwork Traffic ProtectionAWS Foundation ServicesComputeStorageAWS Global InfrastructureDatabaseNetworkingAvailability ZonesRegionsEdgeLocations

Claranet Managed Services for thePublic AS SFORMATIONCLOUDAUDITREPORTING

Customer caseInteRES - SunExpress

InterRes Architecture100% Infrastructure as Code (scripted with Terraform)Deployment via Jenkins S3 Packer AMICloudWatch, CloudWatch Logs and Dashboards for detailed Monitoring

Echo Data FlowAWS CloudStatic content,logs, .EchoAlexa skillLoad BalancerEC2InstancesRetail EnginePostgreSQLinstanceOfferDB

All out of one handAmazon EchoAmazon AlexaAmazon Web ServicesAmazon payments

Result

Thank you!Mickael ZewdeBusiness Development ManagerE-Mail: mickael.zewde@de.clara.net

27017:2015 27018:2014 ISO 22301:2012 ISO 9001:2015 Source: Gartner (June 2017) Source: Gartner (June 2018) 2018 Gartner’s first Magic Quadrant for Data Centre Outsourcing and Hybrid Infrastructure Managed Services, Europe. Gartner Magic Quadrant 2013 - 17 Gartner’s Magic Quadrant leader for Managed Hybrid Cloud Hosting, Europe. 5 .

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