HP LaserJet Pro M304, M305, M404, M405 HP LaserJet Pro

HP LaserJet Pro M304, M305, M404, M405HP LaserJet Pro MFP M329, M428, M429Control Panel Message Document rt/ljM428MFPwww.hp.com/support/ljM429MFP

HP LaserJet Pro M304, M305, M404, M405HP LaserJet Pro MFP M329, M428, M429 Control Panel Message Document (CPMD)SUMMARYThis document provides error-code troubleshooting information

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Table of contents1234Document last updated .1About this document.3Control-panel message types .5Error-code and control-panel-message troubleshooting overview.7Error codes .75 How to search for printer documentation . 11WISE - How to access and use . 11Accessing WISE . 11Using WISE to search for error codes. 14Using WISE to access repair and replace videos for FRUs. 166 Printer service information. 217 Numerical control panel messages . 2310.WX.YZ error messages . 2310.00.00 Supply memory error . 2310.00.0z. 2410.00.10 Supply memory error . 2510.00.11 or 10.00.12 . 2610.00.30 Unauthorized supply . 2710.00.31 Starting to print with non-HP cartridge. 2710.00.33 Starting to print with used or counterfeit supplies. 2810.00.40 No longer printing with non-HP supplies. 2810.00.57 Protected supply installed . 2810.00.70 Printing with very low black supply . 2810.00.71 Starting to print in black only . 2910.00.81 No longer printing in black only . 2910.00.35, 10.00.43, 10.10.43, 10.20.43 Incompatible supply . 2913.WX.YZ error messages . 3013.* errors . 3013.02.yz Paper is jammed in Tray 1 . 3613.03.yz Paper is jammed in Tray 2 . 4013.04.yz Paper is jammed in Tray 3 . 4713.08.yz,13.09.yz Paper is jammed in the cartridge area . 5413.10.yz, 13.11.yz, 13.13.yz Paper is jammed in the output bin . 5713.14.yz, 13.15.yz Paper is jammed inside the printer . 6221.WX.YZ error messages . 6521.* errors . 6521.00.00 Misprint, Page Too Complex . 6530.WX.YZ error messages . 6630.01.08 Home position error . 6630.03.14 . 6630.03.20 . 6730.03.22 Scanner failure. 6730.03.30 Scanner Failure. 6831.WX.YZ error messages . 6831.01.47 Document feeder not detected . 6831.03.14 . 6931.03.20 backside scanner not detected. 6931.03.22 Scanner calibration failure. 69iii

31.03.31 Document feeder motor stall . 7031.13.01 . 7031.13.02 . 7732.WX.YX error messages . 8332.* errors . 8332.21.11 Cold Reset Performed . 8333.WX.YZ error messages . 8333.05.00 Boot code corrupt . 8333.05.04 Upgrade corrupt . 8333.05.10 Code sign error . 8444.WX.YZ error messages . 8444.34.10 Fax DSP not detected . 8450.WX.YZ error messages . 8550.* errors . 8550.01.00 . 8550.01.00 . 8650.02.00 . 8750.03.00 . 8850.04.00 . 8950.05.00 . 8950.07.00 . 9050.08.00 . 9350.09.00 . 9451.WX.YZ, 52.WX.YZ error messages. 9551.* errors . 9551.wx.00 . 9552.* errors . 9652.00.00 or 52.00.10 . 9753.WX.YZ error messages . 9753.17.00 . 9753.18.00 . 9854.WX.YZ error messages . 9954.19.00 or 54.25.00 . 9954.21.00 . 9955.WX.YZ error messages .10055.* errors .10055.00.00, 55.01.00, 55.30.00 or 55.40.00 .10055.03.00 .10155.06.01, 55.06.02 .10255.90.28 .10256.WX.YZ error messages .10356.* errors .10356.01.00 .10357.WX.YZ error messages .10357.* errors .10357.01.00 Fan failure .10458.WX.YZ error messages .10458.* errors .10458.04.00 .10559.WX.YZ error messages .10659.* errors .10659.09.00 or 59.0A.00 .10660.WX.YZ error messages .10760.* errors .10760.03.00 .107iv

8 Alphabetical control panel messages.109Alphabetical messages .109Canceling. jobname .109Cartridge Memory Error.109Cartridge Memory Missing .109Checking engine .109Checking paper path .109Cleaning .110Close the cartridge access door .110Toner cartridge low .110Toner cartridge very low.111Data received To print last page press “OK” .111Cooling device .111Device error. Press [OK] to continue .111Device is busy. Tray again later .111Document feeder jam. Clear and reload.112Document feeder mispick. reload.118Fax is busy. Canceled send.125Fax line surge .125Fax send error .125Fax receive error .126Genuine HP cartridge installed .126Genuine HP supply installed .126Initializing. .127Insert or close Tray X to continue. .127Install toner cartridge .127Jam in output bin. Open rear door and clear jam. .127Jam in print paper path. Open rear door and clear jam.132Jam in Tray 1. Clear the jam, and then press "OK". .136Jam in Tray 2. Clear the jam, and then press "OK". .140Jam in Tray 3. Clear the jam, and then press "OK". .147Load Tray X : [Type], [Size] To use another tray, press “OK” .154Manually feed output stack Then touch "OK" to print second side .154Manually feed: Type Size .154Misprint. Press [OK] to continue.154No Dial tone.155No Fax detected.155No job to cancel .156NON HP Supply Installed .156Printer out of memory, job too big .156Output Bin Full .156Paused .157Printing Help Page. .157Printing Menu Map. .157Printing Supplies Status Page. .157Ready IP Address .157Power Failure Recovery .157Power supply malfunction. .157Printing Configuration. .158Printing engine test. .158Printing Event Log. .158Printing Font List. .158Printing File Directory. .158Printi

Control Panel Message Document (CPMD) HP LaserJet Pro M304, M305, M404, M405 HP LaserJet Pro MFP M329, M428, M429 www.hp.com/support/ljM329MFP www.hp.com/support .