Cisco Registered Envelope Recipient Guide

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Cisco Registered Envelope Recipient GuideSeptember 8, 2008Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883Text Part Number:

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALLSTATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUTWARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THATSHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSEOR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s publicdomain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITHALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUTLIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OFDEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCOOR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.CCDE, CCVP, Cisco Eos, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, andLearn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, theCisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration WithoutLimitation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient,IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace,MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise,The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in theUnited States and certain other countries.All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationshipbetween Cisco and any other company. (0801R)Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in thedocument are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.Cisco Registered Envelope Recipient Guide 2008 Cisco Systems, Inc. All rights reserved.

CONTENTSCHAPTER1Opening Your First Registered Envelope1-1Overview of Registered Envelopes 1-1Why Use Registered Envelopes? 1-1Registered Envelope Notification Message 1-2Components of a Registered Envelope 1-3Step-by-Step Guide to Opening Your First Envelope 1-5Step One: Save the securedoc.html File Attachment to Your Hard Drive 1-5Step Two: Open the securedoc.html File in a Web Browser 1-6Step Three: Click the Register Button to Enroll with the Service 1-7Step Four: Activate Your Cisco Registered Envelope Service Account 1-9Step Five: View the Registered Envelope Again and Enter Your Password 1-10CHAPTER2Troubleshooting Registered Envelope Issues2-13Troubleshooting Tips 2-13Issue: Open Button Is Missing from Envelope or Does Not WorkIssue: Email Address Does Not Appear in To: Field 2-14Issue: Envelope Is Not Displayed Properly 2-14Issue: Envelope Processing Slows Down or Stops 2-14Issue: Password Is Forgotten or Does Not Work 2-152-13Additional Resources 2-16Registered Envelope Help 2-16Frequently Asked Questions 2-16Customer Support 2-16Cisco Registered Envelope Recipient Guideiii

ContentsCisco Registered Envelope Recipient Guideiv

C H A P T E R1Opening Your First Registered EnvelopeRevised: September 8, 2008A Registered Envelope is a type of encrypted email message. Before you can open the first RegisteredEnvelope that you receive, you need to enroll with Cisco Registered Envelope Service and set up a freeuser account. The Cisco Registered Envelope Recipient Guide provides step-by-step instructions forfirst-time recipients of Registered Envelopes. It explains how to enroll with the service and openRegistered Envelopes.This chapter discusses the following topics: Overview of Registered Envelopes Step-by-Step Guide to Opening Your First EnvelopeOverview of Registered EnvelopesA Registered Envelope is a type of encrypted email message. Before you can open Registered Envelopes,you need to set up a free user account with Cisco Registered Envelope Service.After you enroll with the service, you can use your account password to open all Registered Envelopesthat you receive — from any sender. You can also use the service to send your own Registered Envelopes,and you can manage the Registered Envelopes that you send.Why Use Registered Envelopes?Registered Envelopes enable you to easily send and receive encrypted email. Typically, senders encryptmessages to prevent important or confidential information from getting into the wrong hands.Encryption protects against accidental breaches of security, as well as intentional illegal and malicioussecurity breaches.Often, when individuals or organizations send Registered Envelopes, they want to protect confidentialinformation for the benefit of the recipient. In some cases, senders are required to maintainconfidentiality because of government regulations or statutes. For example, a health care provider mightuse a Registered Envelope to convey confidential information about a patient’s medical history, and afinancial institution might send protected information about a personal bank account.Cisco Registered Envelope Recipient Guide1-1

Chapter 1Opening Your First Registered EnvelopeOverview of Registered EnvelopesRegistered Envelope Notification MessageWhen someone sends you a Registered Envelope, you receive the following files: Notification email message. The notification message indicates that someone has sent you a secure,encrypted message in the form of a Registered Envelope. The notification also includes links toinformation about Registered Envelopes and Cisco Registered Envelope Service. securedoc.html file attachment. The notification message includes a file attachment namedsecuredoc.html. This file contains both the Registered Envelope itself and the encrypted content(called the “payload”). To view the Registered Envelope, save the securedoc.html file to your harddrive. Then, double-click the file to display the Registered Envelope in a web browser. Typically, acomputer must have an Internet connection to properly display the Registered Envelope and decryptthe payload.Figure 1-1 shows a typical notification email message.Figure 1-1Notification Email Message with securedoc.html File AttachmentThe notification email message includes the securedoc.html file attachment, which contains both theRegistered Envelope and the payload.NoteThe securedoc.html file includes software to decrypt the payload when you enter the password for youruser account. In some cases, the included software cannot decrypt the payload, and you must use one ofthe alternative decryption methods. For more information about alternative methods for openingenvelopes, see Chapter 2, “Troubleshooting Registered Envelope Issues.”Cisco Registered Envelope Recipient Guide1-2

Chapter 1Opening Your First Registered EnvelopeOverview of Registered EnvelopesComponents of a Registered EnvelopeWhen you display a Registered Envelope in a web browser, it looks similar to the envelope shown inFigure 1-2.Figure 1-2Example of a Registered EnvelopeFigure 1-2 highlights important features of a Registered Envelope. The following table describes thesefeatures.FeatureDescriptionAAddress fields andsubject lineThe address fields identify the sender in the From: field and intendedrecipient in the To: field. If there are multiple recipients, the To: fielddisplays a drop-down list with the recipients’ email addresses.BPassword fieldEnter your user account password here to open the envelope. If you havenot enrolled with the service, the password field is not displayed.COpen buttonClick the Open button to decrypt the payload and view your message. TheOpen button appears only after you enroll with the service and create auser account. If your email address is not associated with a user account,the envelope may display a Register button in place of the Open button.In that case, click the Register button to enroll with the service.DHelp linkClick the Help link to access the online help for Registered Envelopes.The online help describes the standard and alternative methods foropening Registered Envelopes. It also provides a link to frequently askedquestions (FAQs).EDate-time stamp and The date-time stamp shows when the message was sent. The time appearsmessage security level in Greenwich Mean Time (GMT).The message security level can be low, medium, or high. The default ismedium. When a message is sent with low security, you do not need toenter a password to open it. Medium security enables standard passwordfeatures. When a message is sent with high security, you must alwaysenter a password to open it, even if you previously selected the“Remember me on this computer” option.Cisco Registered Envelope Recipient Guide1-3

Chapter 1Opening Your First Registered EnvelopeOverview of Registered EnvelopesFor information about other Registered Envelope features, see the frequently asked questions (FAQs)about Registered Envelopes at the following URL:https://res.cisco.com/websafe/help?topic FAQMany Registered Envelope components vary from envelope to envelope, depending on several factors.These factors include: The sender’s account configuration. The software available on the recipient’s computer. Modifications that email gateways sometimes make to the securedoc.html file. The status of the recipient as either enrolled or unenrolled with the service.Registered Envelopes are dynamic, and the components of a particular envelope can vary over time.Cisco Registered Envelope Recipient Guide1-4

Chapter 1Opening Your First Registered EnvelopeStep-by-Step Guide to Opening Your First EnvelopeStep-by-Step Guide to Opening Your First EnvelopeThis section provides step-by-step instructions for opening a Registered Envelope for the first time. Thesteps and supporting graphics demonstrate the typical scenario for a first-time recipient. Some of thesteps may vary, depending on the particular circumstances.NoteThese steps apply to first-time recipients only. After you enroll with Cisco Registered Envelope Service,you can use your password to open envelopes from any sender.Step One: Save the securedoc.html File Attachment to Your Hard DriveWhen you receive a Registered Envelope notification message, you need to open the securedoc.html fileattachment to view the Registered Envelope. For best results, double-click the securedoc.html file andsave it to your hard drive before opening it, as shown here.NoteThe dialog box for saving an attachment may look different, depending on your email program, or if youuse a web mail site, such as Yahoo! Mail, gmail, or Hotmail.For more information about the notification message, see the “Registered Envelope NotificationMessage” section on page 1-2.Cisco Registered Envelope Recipient Guide1-5

Chapter 1Opening Your First Registered EnvelopeStep-by-Step Guide to Opening Your First EnvelopeStep Two: Open the securedoc.html File in a Web BrowserOpen the securedoc.html file in a web browser, such as Microsoft Internet Explorer or Mozilla Firefox.The Registered Envelope is displayed.Cisco Registered Envelope Recipient Guide1-6

Chapter 1Opening Your First Registered EnvelopeStep-by-Step Guide to Opening Your First EnvelopeStep Three: Click the Register Button to Enroll with the ServiceClick the Register button on the Registered Envelope to enroll with Cisco Registered Envelope Service.The New User Registration page is displayed.Complete the online registration form and click the Register button at the bottom of the page to createa user account. There is no charge to enroll with and use the service.Cisco Registered Envelope Recipient Guide1-7

Chapter 1Opening Your First Registered EnvelopeStep-by-Step Guide to Opening Your First EnvelopeAfter you complete the form and click Register, the following confirmation page is displayed.NoteYou may need to set up more than one user account if you receive Registered Envelopes at multiple emailaddresses. You need a separate user account for each address.Cisco Registered Envelope Recipient Guide1-8

Chapter 1Opening Your First Registered EnvelopeStep-by-Step Guide to Opening Your First EnvelopeStep Four: Activate Your Cisco Registered Envelope Service AccountCheck your email inbox for an activation message from the service. The following example shows atypical activation message.In the activation email message, click the link to activate your user account.Cisco Registered Envelope Recipient Guide1-9

Chapter 1Opening Your First Registered EnvelopeStep-by-Step Guide to Opening Your First EnvelopeThe following confirmation page is displayed.Step Five: View the Registered Envelope Again and Enter Your PasswordView the Registered Envelope. The Register button is no longer displayed on the envelope. An Openbutton appears in its place, as shown here.Enter the password for your Cisco Registered Envelope Service user account, and click Open.Cisco Registered Envelope Recipient Guide1-10

Chapter 1Opening Your First Registered EnvelopeStep-by-Step Guide to Opening Your First EnvelopeThe decrypted message is displayed in the browser window.After you open a Registered Envelope, you can click Reply to send a Secure Reply message or clickForward to send a Secure Forward message. When you send a Secure Reply or Secure Forward message,the recipient receives a Registered Envelope containing the encrypted message.NoteDepending on the original sender’s preferences, some features may not be available. For example, itmight not be possible to send a Secure Reply or Secure Forward message.Cisco Registered Envelope Recipient Guide1-11

Chapter 1Step-by-Step Guide to Opening Your First EnvelopeCisco Registered Envelope Recipient Guide1-12Opening Your First Registered Envelope

C H A P T E R2Troubleshooting Registered Envelope IssuesRevised: September 8, 2008This chapter discusses the following topics: Troubleshooting Tips Additional ResourcesTroubleshooting TipsThe section provides troubleshooting tips for issues that you might encounter when opening RegisteredEnvelopes.Issue: Open Button Is Missing from Envelope or Does Not WorkThe Open button might be missing or inoperable for several reasons. For example, if your email addressis not associated with a Cisco Registered Envelope Service user account, the envelope might display aRegister button instead of an Open button. Also, the Open button might not function properly if yourcomputer is not configured to run Java or JavaScript or if the envelope was modified during transmission.TipIf a Register button is displayed on the envelope, click Register and create a new user account for theemail address where you received the envelope.TipIf you have already created a user account for the email address, enter your password and click the OpenOnline link to use an alternative method to open the envelope.TipIf the Open Online method does not work, forward the envelope to mobile@res.cisco.com. The servicewill send you an email message with a temporary link that you can click to securely retrieve the messageby using a web browser on your computer or personal digital assistant (PDA). For more informationabout using the Open Online method and the Open by Forwarding method, see the Registered Envelopeonline help at the following URL:https://res.cisco.com/websafe/help?topic RegEnvelopeCisco Registered Envelope Recipient Guide2-13

Chapter 2Troubleshooting Registered Envelope IssuesTroubleshooting TipsIssue: Email Address Does Not Appear in To: FieldIf the Registered Envelope was sent to multiple recipients, your email address might not immediatelyappear in the To: field.TipClick the arrow in the To: field, and select your email address in the drop-down menu.TipIf you received the envelope as a BCC recipient, your email address does not appear in the drop-downmenu for the To: field. In that case, select the “Address not listed” option. Then, enter your email addressand click Submit to include your email address in the To: field.Issue: Envelope Is Not Displayed ProperlyOccasionally, the Reg1istered Envelope may not be displayed properly when you open thesecuredoc.html file. For example, the file might contain garbage text or HTML markup (suchas !-- or -- ).TipIf you have a problem viewing the Registered Envelope, forward the envelope to mobile@res.cisco.com.Cisco Registered Envelope Service will send you a message with a link that you can click to view theencrypted message.Issue: Envelope Processing Slows Down or StopsWhen you view or open a Registered Envelope, the envelope processing might be interrupted because ofconnection problems or other issues. In that case, a message below the envelope might indicate that theenvelope tools are loading or that the payload decryption in progress. If a message does not open withinseveral minutes, it is possible that the processing has slowed down or stopped, or that the messagecontains an unusually large attachment.TipIf the envelope processing slows down or stops, re-enter your password and click Open again.TipIf clicking Open again does not work, forward the envelope to mobile@res.cisco.com. Cisco RegisteredEnvelope Service will send you a message with a link that you can click to view the encrypted message.Cisco Registered Envelope Recipient Guide2-14

Chapter 2Troubleshooting Registered Envelope IssuesTroubleshooting TipsIssue: Password Is Forgotten or Does Not WorkIf you cannot remember your password, or if your password does not seem to work, you might need toreset your password.TipIf you forget your password, click the Forgot Password link on a Registered Envelope to reset yourpassword. Cisco Registered Envelope Service will send a New Password message to the email addressassociated with your account.TipCisco Registered Envelope Service passwords are case-sensitive. If your password does not work, verifythat you did not accidentally press the Caps Lock key on your keyboard. If the password still does notwork, click the Forgot Password link on a Registered Envelope to reset your password. Cisco RegisteredEnvelope Service will send a New Password message to the email address associated with your account.Cisco Registered Envelope Recipient Guide2-15

Chapter 2Troubleshooting Registered Envelope IssuesAdditional ResourcesAdditional ResourcesFor more information about Cisco Registered Envelope Service and Registered Envelopes, you can referto the following additional resources.Registered Envelope HelpFor an overview of the service and the various methods of opening Registered Envelopes, access theRegistered Envelope help page at the following URL:https://res.cisco.com/websafe/help?topic RegEnvelopeFrequently Asked QuestionsFor answers to common questions about opening encrypted email, enrolling with Cisco RegisteredEnvelope Service, and configuring optimal browser settings, view the frequently asked questions (FAQs)at the following URL:https://res.cisco.com/websafe/help?topic FAQCustomer SupportTo contact Customer Support for Cisco Registered Envelope Service, you can send an email message tothe following address:support@res.cisco.comTelephone support is also available in some locations. You can call Customer Support by using the phonenumbers listed at the following URL:https://res.cisco.com/websafe/help?topic ContactSupportCisco Registered Envelope Recipient Guide2-16

INDEXANactivationNew User Registration pageemail messageexample1-9of user accountsnotification message1-9additional resourcescustomer supportdescriptionexample2-16frequently asked questions (FAQs)Registered Envelope help1-21-2file attachment2-161-22-16address fieldsdescription1-7O1-3Open buttondescriptionC1-3troubleshooting issuesCustomer Supportoverviewcontact informationRegistered Envelopes2-16DPdate-time stamppassworddescription2-13field1-31-11-3Forgot Password link2-15payloadEdefinition1-2email addresstroubleshooting issues2-14RRegister buttonMon Registered Envelopemessage security leveldescription1-31-6Registered Envelopecomponents1-3display issuesonline help2-141-3Cisco Registered Envelope Recipient GuideIN-17

Indexoverview1-1processing issues2-14steps for opening1-5uses for1-1Ssecuredoc.html filedescriptionsaving1-21-5secure messageexample1-10Ttroubleshootingenvelope issues2-13Cisco Registered Envelope Recipient GuideIN-18

A Registered Envelope is a type of encrypted email message. Before you can open the first Registered Envelope that you receive, you need to enroll with Cisco Registered Envelope Service and set up a free user account. The Cisco Registered Envelope Recipient Guide provides step-by-step instructions for first-time recipients of Registered Envelopes.

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