Total Mobile PROTECTION - Phoneclaim

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Total MobilePROTECTIONThe most comprehensive protectionto care for your mobile device.Your life is on your device.Total MobilePROTECTIONtakes care of it.Replace itWe’ll get you up and running quickly As soon as next-day replacement of your device Comprehensive coverage for loss, theft, damage,and post-warranty defectsSupport itGet fast answers to questions about yourdevice and virtually anything you connect to it Get fast, personalized tech assistance froma U.S.-based Tech Coach Support for nearly any device issue or question,from the simple to the complexSecure itProtect your device and its content Protect your device from viruses and othermobile threats Locate and lock a lost device Monitor your privacy and access to personal info

Replace Your Device.Coverage for loss, theft, and damageYou have peace of mind knowing you’re coveredfor loss, theft, and damage. You’re even coveredfor water damage! Get reconnected quickly withnext day shipping. You can file your claim online inapproximately 10 minutes and know exactly how mucha replacement will cost.Coverage for defectsYou can also protect your device against mechanicaland electrical defects after the manufacturer’swarranty expires.Just for clarityYou don’t need to purchase insurance coverage toactivate your Verizon Wireless service. You may alreadyhave coverage under your homeowner’s insuranceor other means. Your wireless representative is notqualified to evaluate your existing insurance coverage.Once your eligibility is verified, the monthly fee will beadded to your wireless bill. For customers who electinsurance coverage, the monthly insurance premiumincludes a fee payable to Asurion Insurance Services, Inc.Your coverage applies to the device being used on yourmobile number. If you change devices, your deductibleor premium could change. Please see the sample list ofdevices in this brochure.THE INSURANCE POLICY CONTAINS A MANDATORYBINDING ARBITRATION PROVISION THAT REQUIRESTHE SUBMISSION OF ALL DISPUTES (EXCEPT WHEREEXPRESS STATE EXEMPTIONS ARE PROVIDED)TO ARBITRATION IN ACCORDANCE WITH THEPROVISIONS SET FORTH IN SECTION G.1. OF THEPOLICY.Any person who, knowingly and with intent to injure,defraud or deceive any insurer, files a statement of claimor an application containing any false, incomplete ormisleading information is guilty of insurance fraud. InFlorida, such conduct is a felony of the third degree.Secure your device andcontent with the VSP app1. Protect your device from viruses and othermobile threats with solutions Powered by McAfee Locate and lock your device if it’s lost2 Maximize battery life with the Device Tune-up feature Click-to-connect directly to a Tech CoachPowered byDownload VSPDial **VSP from your VerizonWireless device or search for‘Verizon Support & Protection’in the app store.¹ Security features are provided through Verizon Support & ProtectionPremium, which is a service provided by McAfee and AsurionMobile Applications and is not an insurance product. Not all featuresare available on all devices. Technical limitations may preventcertain features (e.g. Lock) from working on certain phones. VerizonSupport & Protection Premium collects data from the user’s deviceto facilitate certain Tech Coach services, to include but not belimited to the Click-to-Call, Click-to-Chat and device Optimizationand Insights functionality. This data is used solely for Tech Coachservices. For complete details, see the terms and conditions forboth Verizon Support & Protection Premium and Tech Coach.Device must be powered on, have text messaging capability, andbe within the Verizon Wireless Data Network Coverage Area forVerizon Support & Protection Premium features to function. Datausage applies for download and use. McAfee and SiteAdvisor are registered trademarks or trademarks of McAfee, Inc. or itssubsidiaries in the United States and other countries. The Anti-Virus,Safe Browsing, Lock and Erase portion of Verizon Support& Protection is available at no charge for eligible devices aspart of Verizon Support & Protection Basic.² Lock applies to internal phone memory only—does not lock orprotect removable memory. Depending on your device, the erasefeature will erase select data from your device and will not erasedata stored on removable memory.

Get answers fast withTech Coach. Live support to transfer contacts, photos, andvideos to your new device Update and learn about new operating systemsfrom your Tech Coach Sync your device with accessories Connect your phone to Bluetooth, wireless printers,and other devicesConnect to a Tech Coach: One click from the VSP app Dial *611 from your Verizon Wireless device Call 1.800.922.0204 and follow the menu optionfor Technical SupportFile a claimand stay connected.File lost, stolen, or damaged claims quickly and easilyonline or by phone. Receive emails with status updatesand package tracking. Receive a replacement as soon asthe next day when claims are filed by 12 Midnight ET, 12Midnight CT, 11PM MT, and 10PM PT. All claims must befiled within 60 days of incident.File a claim for a Lost, Stolen, or Damaged Device: Visit verizonwireless.com/TMP, call Asurion at1.888.881.2622 or log on to your My Verizon account Have the make and model of your device available Have a method of payment for your deductible on handFile a claim for a Post-Warranty defect: Call 1.866.406.5154 or visit any Verizon Wireless store Florida customers please call 1.888.881.2622INFORMATION TO KNOW BEFOREMAKING A CLAIM:Wireless NumberDevice MakeDevice ModelDate of PurchaseINFORMATION TO KNOW AFTERMAKING A CLAIM:Date Claim FiledClaim NumberDate Claim ApprovedTO ENROLL:CALL 1.800.256.4646VISIT a Verizon Wireless storeYou only have 30 days from activation orupgrade to enroll.

A SAMPLING OF DEVICES INCLUDESPHONES- 45 DEDUCTIBLESamsung Intensity III, Samsung Brightside, LG Extravert,Casio G’zOne Ravine 2, Pantech Jest 2, LG Revere 2,Samsung Convoy 2, LG Cosmos 3, Samsung Gusto 2,Pantech Hotshot, Verizon Jetpack 4G LTE 890L,Verizon Jetpack 4g LTE MHS291L, Verizon Jetpack 4G LTE 5510L,Verizon Jetpack 4G LTE 4620L, LG Enlighten,Verizon Wireless Jest (TXT8040),Verizon Wireless UMW190 ModemADVANCED DEVICES- 99 DEDUCTIBLEApple iPhone 4 (8GB,16GB, 32GB, 64GB),Apple iPhone 4S (16GB, 32GB, 64GB),Apple iPhone 5 (16GB, 32GB, 64GB), Pantech Perception,Pantech Marauder, BlackBerry Q10, Samsung Galaxy S III,Lucid 2 by LG, BlackBerry Bold 9930, Revolution by LG,Intuition by LG, BlackBerry Z10, HTC Rhyme,Casio G’zOne Commando, Motorola DROID RAZR,Samsung Stratosphere II, Motorola Droid 4, Motorola Droid DNA,Samsung Odyssey, Samsung Galaxy Note II, LG Spectrum ,Samsung Galaxy Note, Motorola Droid Razr Maxx,Samsung Galaxy Stellar, Samsung Galaxy S4TABLETS- 149 DEDUCTIBLESamsung Galaxy Tab , Samsung Galaxy LTE,Apple iPad 2 with Wi-Fi 3G, Apple iPad with Wi-Fi 4G,Apple iPad Mini (16GB, 32GB, 64GB)If you don’t see your device, go tophoneclaim.com/verizon-deductible or call1.888.881.2622 for your device deductible.DROID is a trademark of Lucasfilm Ltd. and its related companies.Used under license.Apple, iPad, and iPhone are trademarks of Apple Inc.,registered in the U.S. and other countries.DETAILS AND COVERAGE OPTIONSTotal Mobile ProtectionTMP is a combination of multiple products each of which is available separately - see below for details.Monthly Charge 10.00Wireless Phone ProtectionLoss , Theft, Damage3Phone/Advanced Device Deductible 45/ 99Special Devices Deductible 169/ 199Tablet Deductible 149Extended Warranty1Post-warranty Defects3Tech Coach: Fast, personalized technical support for your mobile deviceTechnical Support3Verizon Support & Protection Premium*Device Tune-upClick-to-call Tech CoachRemote Locate & SecureApp AlertAnti-Virus & Safe Browsing33333Products Available Separately. Tot ce apply separately to each covered claim.Each Insured is limited to 2 losses in any consecutive 12 month time period. When this limitis exhausted, coverage will cease immediately and we will notify the Insured that his or hercoverage has ceased and no future premiums are due.D. DEDUCTIBLEThe deductible is either 45, 99, 149, 169, 199, 99, 99 or 45 depending on whetherthe Covered Property is found in Schedule A, B, C, D, E, F, G or H attached hereto, and is nonrefundable and is payable to Us or Asurion at the time a repair or replacement is approved byAsurion Insurance Services, Inc. This Deductible will apply to each filed and approved coveredclaim, and does not reduce the Limit of Insurance. Only an Insured may pay the deductible.E. INSURED’S DUTIES IN EVENT OF LOSS TO INSURED’S COVERED PROPERTYIn the event of loss or damage to Covered Property, the Insured presenting the claim mustcooperate with us and see that the following are done:1. Notify Wireless Service ProviderIf the Covered Property is lost or stolen, notify Verizon Wireless to suspend your wirelesscommunications service prior to filing the claim.2. Notify PoliceIf a claim involves a violation of law or any loss of possession, notify the police and obtaina police report or case number, the police station phone number, and the officer’s nameand badge number taking the report. If requested, provide a copy of the police report toAsurion Insurance Services, Inc., within 30 days of request.

BY LIBERTY MUTUAL COMPANY3. Notify Agent, Give DescriptionNotify Asurion Insurance Services, Inc., within 60 days of the time of loss. Give a completedescription of:a. The Covered Property, including telephone number, device make and model, andunique identification number (ESN, MEID or IMEI); andb. How, when and where the loss or damage occurred.4. ProtectTake all reasonable steps to protect the Covered Property from further damage.5. Permit InspectionPermit us or our Agent to inspect the damaged property. If requested, take or send theCovered Property to our Agent, or our Agent’s designee, for equipment failure evaluation.6. Statement Under OathIf requested by us or our Agent, submit to questioning under oath about a claim or othermatter relating to the Policy. In such event, the answers must be signed.7. Proof of Loss and OwnershipIf required, provide:a. A copy of original ownership records, such as a bill of sale;b. A signed, sworn proof of loss or damage containing the information we or our Agentrequest to settle the claim. We may require this statement to be notarized, forwhich you may incur a nominal fee.c. A copy of a government-issued photo identification.d. Other records and documents that may be reasonably requested. These recordsmust be provided within 30 days after our request for the documentation.8. Salvage and RecoveryThe Additional Insured is required to return the damaged property to the Authorized ServiceCenter. If the replacement equipment is sent to you, the Authorized Service Center willprovide a prepaid shipping label and envelope to return the damaged property in. Disposalof the damaged Covered Property other than by returning it to the Authorized ServiceCenter requires the prior consent of the Authorized Service Center. If the damaged CoveredProperty is not returned to the Authorized Service Center within 15 days of the receipt of thereplacement equipment, a Salvage Non-Return Fee of up to three hundred dollars ( 300.00)may be billed to the Additional Insured. The Salvage Non-Return Fee will not exceed theactual value of the Covered Property that was not returned. Any recovery of lost or stolenproperty will accrue entirely to our benefit.9. Take DeliveryWe may ship the approved replacement device directly to you within the United States.We may also make available to you the approved replacement device for pick up at yourWireless Service Provider. You must be available to take delivery of the replacementequipment within 30 days of claim authorization or pay the added cost of re-delivery.F. OUR DUTIES IN EVENT OF LOSS1. When We Repair or ReplaceIf a claim is made, we or Asurion Insurance Services, Inc., will notify the Insured of AsurionInsurance Services, Inc.’s assessment of the claim within 10 days after we or AsurionInsurance Services, Inc., receive all the information requested from the Insured presentingthe claim. Repair or replacement of the lost or damaged Covered Property will be donewithin 30 days after the Insured, or his or her designee, has complied with all the terms ofthis Policy, and we have agreed with the Insured about the repair or replacement.2. Our OptionsAt our option, we or the Authorized Service Center may provide substitute equipmentor repair the Covered Property with substitute parts, of like kind, quality and functionality,that:a. Have been refurbished, and may contain nonoriginal manufacturer parts; orb. Are a different brand, model or color.G. ADDITIONAL CONDITIONS1. ArbitrationThis Arbitration provision requires the submission of any dispute to Arbitration.a. Instead of first suing in court, disputes or controversies must be arbitrated onan individual, non-class basis, without resort to any form of class action or classarbitration. This will apply without limitation to disputes or controversies of anynature whatsoever (whether in contract, tort, or otherwise, including statutory,common law, fraud, other intentional tort, property and equitable claims) arising outof, relating to, or in connection with:(1) This policy;(2) Any activities, transactions, services or interactions of any kind involving anyInsured and us, and the relationships which result from this policy, including, tothe full extent permitted by applicable law, relationships with third parties whoare not parties to this policy; or(3) The validity, scope or enforceability of this arbitration provision or the entire policy.For purposes of this section G.1., “we” or “us” will include any of our employees,agents, representatives or associated businesses who are involved in any way in anyactivities, transactions, or services with any Insured relating to this policy.b. Such arbitration shall be nonbinding, and be resolved before a single arbitrator. AllInsureds and we waive any right to pursue on a class basis any such dispute,controversy or claim, even if applicable law permits class actions or class arbitrations.c. The selection of the arbitrator shall be governed by, and all arbitration shall beadministered by the American Arbitration Association (“AAA”) in accordance with itsWireless Industry Rules and Procedures in effect at the time the demand forarbitration is filed. The Rules and Procedures, as well as forms and information onarbitration in general may be obtained by calling 1-800-778-7879, or by visitingAAA’s Web site at www.adr.org.d. Any arbitration which the Insured attends will take place at a location within thefederal judicial district that includes the Insured’s billing address at the time thedemand for arbitration is filed.e. Upon written request, we will advance to the Insured either all or part of the fees ofthe AAA and of the arbitrator. The arbitrator will decide whether the Insured or uswill ultimately be responsible for these fees and may waive the Insured’s fees upona finding of economic hardship.f. The arbitrator shall apply relevant, substantive law and applicable statutes oflimitation and shall provide written reasoned findings of fact and conclusions oflaw. This arbitration provision is made pursuant to a transaction involving interstatecommerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1,et. seq.g. If any portion of this arbitration provision is deemed invalid or unenforceable, itshall not invalidate the remaining portions of the arbitration provision.THE INSUREDS AND WE AGREE THAT THIS ARBITRATION WILL BE ON AN INDIVIDUALBASIS.THE INSUREDS AND WE UNDERSTAND AND AGREE THAT BECAUSE OF THIS ARBITRATIONPROVISION NEITHER INSURED NOR WE WILL HAVE THE RIGHT TO FIRST GO TO COURT,HAVE A JURY TRIAL OR PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF ANY CLASSOF CLAIMANTS UNDER A CLASS ACTION OR CLASS ARBITRATION UNTIL THE ARBITRATIONREQUIRED BY THIS PROVISION HAS BEEN COMPLETED AND THE INSURED AND WE HAVEBEEN UNABLE TO RESOLVE OUR DISPUTE, CLAIM OR CONTROVERSY.FURTHER, ALL INSUREDS AND WE WAIVE OUR RIGHT TO PARTICIPATE AS A REPRESENTATIVEOR MEMBER OF ANY CLASS OF CLAIMANT UNDER A CLASS ARBITRATION EVEN IF CLASSARBITRATION WOULD OTHERWISE BE PERMISSIBLE UNDER APPLICABLE LAW.In Washington state, the last three paragraphs of G.1 are replaced in their entirety by thefollowing: THE INSUREDS AND WE AGREE THAT THIS ARBITRATION WILL BE ON ANINDIVIDUAL BASIS. THE INSUREDS AND WE UNDERSTAND AND AGREE THAT BECAUSE OFTHIS ARBITRATION PROVISION NEITHER INSURED NOR WE WILL HAVE THE RIGHT TO FIRSTGO TO COURT, HAVE A JURY TRIAL OR PARTICIPATE AS A REPRESENTATIVE OR MEMBER OFANY CLASS OF CLAIMANTS UNDER A CLASS ACTION OR CLASS ARBITRATION. FURTHER,ALL INSUREDS AND WE WAIVE OUR RIGHT TO PARTICIPATE AS A REPRESENTATIVE ORMEMBER OF ANY CLASS OF CLAIMANT UNDER A CLASS ARBITRATION EVEN IF CLASSARBITRATION WOULD OTHERWISE BE PERMISSIBLE UNDER APPLICABLE LAW.2. Claim Authorization and Loss PaymentWe or Asurion Insurance Services, Inc., have the right to settle the loss with the Insuredor his or her designee. No claims will be accepted unless authorized by Asurion InsuranceServices, Inc. All repairs and replacements must be made by the Authorized Service Center,unless the Authorized Service Center gives the Insured other specific directions. In no eventwill Insureds be reimbursed for any out-of-pocket expenses.3. Cancellationa. How First Named Insured CancelsThe First Named Insured may cancel the policy by mailing or delivering to us advancewritten notice of cancellation. In this event, the First Named I

Casio G’zOne Ravine 2, Pantech Jest 2, LG Revere 2, Samsung Convoy 2, LG Cosmos 3, Samsung Gusto 2, Pantech Hotshot, Verizon Jetpack 4G LTE 890L, Verizon Jetpack 4g LTE MHS291L, Verizon Jetpack 4G LTE 5510L, Verizon Jetpack 4G LTE 4620L, LG Enlighten, Verizon Wireless Jest (TXT8040), Verizon Wireless UMW190 Modem ADVANCED DEVICES

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