Dell Precision Dual USB Type-C Thunderbolt 3 Dock - TB18DC .
Dell Precision Dual USB Type-C Thunderbolt 3Dock - TB18DCUser Guide
Notes, cautions, and warningsNOTE: A NOTE indicates important information that helps you make better use of your product.CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.WARNING: A WARNING indicates a potential for property damage, personal injury, or death. 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarksmay be trademarks of their respective owners.2018 - 05Rev. A00
Contents1 Introduction.42 Package Contents .53 Hardware Requirements .74 Identifying Parts and Features . 85 Important Information. 106 Quick Setup of Hardware . 117 Thunderbolt Settings and Security Options. 14Thunderbolt Driver Setting.14Thunderbolt Configuration.17Thunderbolt Security.188 Setup of External Monitors. 19Updating the graphics drivers for your computer. 19Configuring your Monitors.19Display Resolution Table. 239 Technical specifications. 24LED Status Indicators. 24Power Adapter LED. 24Cable LED. 24Docking Status Indicator. 24Docking Specifications . 25Input/Output (I/O) Connectors. 2710 Frequently asked questions. 2811 Troubleshooting the Dell Precision Dual USB Type-C Thunderbolt 3 Dock-TB18DC.30Symptoms and Solutions. 3012 Getting help. 34Contacting Dell. 34Contents3
1IntroductionThe Dell Precision Dual USB Type-C Thunderbolt 3 Dock - TB18DC is a device that links all your electronic devices to your laptop computerusing a dual Thunderbolt 3 (Type-C) cable interface. When you connect the laptop to the docking station, you can gain access to all yourperipherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each oneinto the laptop.NOTE: Compatible only with Dell Precision 7000 series laptops (7730/7530) with dual Thunderbolt ports.NOTE: The Dell Precision Dual USB Type-C Thunderbolt 3 Dock only supports Thunderbolt 3 technology. Older versions ofThunderbolt are NOT SUPPORTED.CAUTION: You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available atwww.dell.com/support before using the docking station. Older BIOS versions and drivers could result in the docking station notbeing recognized by your computer or not functioning optimally. Please see the Important Information chapter for detailedinstructions on how to update your BIOS, Graphics, and Thunderbolt drivers/firmware as well as other associated drivers beforeusing the Dell Precision Dual USB Type-C Thunderbolt 3 Dock - TB18DC.4Introduction
2Package ContentsYour docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (seeyour invoice for contact information) if something is missing.Docking Stationwith Dual USBType-Cconnector cable180 W / 240 WPower AdapterPower CordQuick SetupGuide (QSG)Package Contents5
Safety,Environmental,and RegulatoryInformation(SERI)6Package Contents
3Hardware RequirementsThe Dell Precision Dual USB Type-C Thunderbolt 3 Dock - TB18DC is designed for use only with the Dell Precision 7000 Series laptops(7730/7530) with dual Thunderbolt 3 ports.Hardware Requirements7
4Identifying Parts and FeaturesFigure 1. Identifying Parts and Features — FrontAudio headset portUSB 3.0 port with PowerShareUSB 3.0 portPower Adapter LED IndicatorSleep/Wake up/Power buttonIMPORTANT: The dock button is designed to replicate your system's power button. If you connect the TB18DC to supportedDell computers, the dock button will work like your computer's power button and you can use it to "power on"/sleep/"forceshutdown" the computer.NOTE: The dock button is not functional if connected to non-supported Dell computers or non-Dell computers.8Identifying Parts and Features
Figure 2. Identifying Parts and Features — BackKensington Lock slotUSB 2.0 portHDMI portUSB 3.0 portDisplayPort (Mini and Full)Line-outVGA portPower connectorNetwork connector (RJ-45)Identifying Parts and Features9
5Important InformationYou must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available at www.dell.com/supportbefore using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computeror not functioning optimally.Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates specific to yoursystem and docking station: Dell Update - for Dell XPS systems only. Dell Command Update - for Dell Latitude, Dell Precision, or XPS systems.These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/supportPick your system type from the list or enter the service tag of your system to get the right version for your computer.NOTE: TB18DC dock connection to your computer is required in order for Dell Update to start software updates on the hostsystem.Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installingthe following BIOS, firmware, and drivers step-by-step in the prescribed order to ensure optimal performance:Search for your system model name under Select a Product selection, or enter the service tag of your system to locate the Drivers &Downloads page on the Dell support website (www.dell.com/support). Change the Operating System to view all available updates for yoursystem. Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section. Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section. Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section. Install the latest Intel HD Graphics Driver for the system. This is available in the "Video" section. Install the latest ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks &Stands" section. Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the"Docks & Stands" section. Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the "Docks & Stands"section. Restart the system. After the software update process completes, connect the AC adapter to the TB18DC dock first and then attach the Thunderbolt 3(Type-C) cable to the computer before using the docking station.10Important Information
6Quick Setup of Hardware1Update your laptop's BIOS from www.dell.com/support/drivers2Update the laptop's and dock's drivers from www.dell.com/support/drivers3Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Precision USBType-C Thunderbolt 3 Dock TB18DC.Quick Setup of Hardware11
Figure 3. Connecting the AC Adapter12Quick Setup of Hardware
4Connect the Thunderbolt 3 (Type-C) connector to the computer.Figure 4. Connecting the Thunderbolt 3 (Type-C) connectorNOTE: On TB18DC-supported Dell computers, connecting the Thunderbolt 3 (Type-C) cable will auto wake-up the laptopand connect any peripherals already attached. This behavior can be disabled in your BIOS Setup option “Wake on Dell USBC Docks”.5Follow the on-screen instructions to give the Dell Thunderbolt Dock permission to connect to your computer. See Thunderbolt DriverSettings for more information.6Connect multiple displays to the docking station, as needed.CAUTION: Ensure you place the dock away from the laptop to avoid hot air reflux from the laptop's air vents.Quick Setup of Hardware13
7Thunderbolt Settings and Security OptionsThunderbolt Driver Setting1Connect the Thunderbolt Device to the system. The Thunderbolt icon appears in the system tray.2An Authentication window pops up for the user to select the connection setting.3Right click on the Thunderbolt icon to View Attached Thunderbolt Devices.14Thunderbolt Settings and Security Options
4Right click on the Thunderbolt Icon to view Thunderbolt Settings.Thunderbolt Settings and Security Options15
5Click Details to view (Thunderbolt driver/firmware) version details16Thunderbolt Settings and Security Options
Thunderbolt ConfigurationIf Dell BIOS is used in your system, you may find below Control options in Thunderbolt Configuration page in your BIOS Setup:12Enable Thunderbolt Technology Support (Enabled by default) When enabled, the Thunderbolt Technology feature, and associated ports and adapters are enabled. When disabled, the Thunderbolt Technology feature is disabled, and any connected Thunderbolt adapter devices are not availablein pre-boot or within the operating system.Enable Thunderbolt Boot Support (Disabled by default) 3When enabled, the following Thunderbolt adapter features are enabled during Pre-boot: Thunderbolt adapter boot support, USBdevice on Thunderbolt adapter support (including USB boot support). This allows Thunderbolt adapter peripheral devices andUSB devices connected to the Thunderbolt adapter to be used during BIOS pre-boot. However, setting this to “Enabled” willoverride the Security Levels utilized within the operating system. When this setting is enabled, any Thunderbolt adapterperipherals and USB devices connected to the Thunderbolt adapter port prior to booting the system can be used in pre-boot. Aslong as the device remains connected, it will continue to function within the operating system, regardless of the Security Level setin BIOS.Enable Thunderbolt Adapter Pre-boot Modules (Disabled by default) When enabled, this setting will allow PCIe devices that are connected through a Thunderbolt adapter (i.e. PCIe devices behind theThunderbolt adapter) to execute the PCIe device’s UEFI Option ROM(s) (if present) during pre-boot. When disabled, this setting will prevent PCIe device Option ROMs from executing during pre-boot for PCIe devices connectedbehind the Thunderbolt adapter.NOTE: Enabling the “Enable Thunderbolt Adapter Boot Support“ or “Enable Thunderbolt Adapter Pre-boot Modules“ optionsmay allow devices connected to the Thunderbolt adapter during pre-boot to function in the operating system regardless of theSecurity Level selected in BIOS Setup. The device will continue to operate in the operating system until it is disconnected. Whenreconnected while within the operating system, the device will connect according to the Security Level and previous OSauthorizations.Thunderbolt Settings and Security Options17
Thunderbolt SecurityThe settings below configure the Thunderbolt adapter security settings within the operating system. Security Levels are not applicable orenforced in the Pre-boot environment. No Security: Automatically connect to devices plugged into the Thunderbolt port. User Authorization: Approval is required for any new devices connected to the Thunderbolt port. Secure Connect: The Thunderbolt adapter port will only allow connection to devices that have been configured with a shared key.NOTE: The first time a Thunderbolt peripheral’s Unique ID is granted “always connect” PCIe access, a secure encrypted keyis written to the peripheral controller’s non-volatile memory and added to the host PC’s ACL list. Each time a peripheral’sUnique ID is found on the ACL, the PC’s controller sends a security challenge and the response from the peripheral is thenverified before the PCIe connection is allowed. If the response is not valid, the user receives a connection permission prompt.This capability, when enabled, prevents pre-SL2 capable peripherals from connecting to a PC; thereby preventing a potentialHW spoofing of an approved device to generate a DMA exploit (beyond what is prevented with SL1). DisplayPort Only: Automatically connect to DisplayPort devices only. No Thunderbolt adapter or PCIe devices are allowed to connect.In the BIOS of a Dell Thunderbolt-enabled PC, you will be able to configure the security settings of the Thunderbolt connection. You canfind the configuration options in the BIOS path: System Configuration USB / Thunderbolt Configuration.No securityAllow legacy Thunderbolt devices to auto-connect – the CM autoconnects a new device plugged in.User AuthorizationAllow User Notification devices at minimum – the CM requestsconnection approval from the host SW and auto-approval may begiven based on the Unique ID of the connecting device.Secure ConnectAllow one-time saved key devices at minimum – the CM requestsconnection approval from the host SW and auto-approval is onlygiven if the host challenge to the device is acceptable.DisplayPort OnlyAllow DisplayPort sinks to be connected (re-driver or DP tunnel, noPCIe tunneling).18Thunderbolt Settings and Security Options
8Setup of External MonitorsUpdating the graphics drivers for your computerThe Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it isrecommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” sectionNOTE:12For nVidia Discrete Graphics solutions on the Latitude E-Family and Mobile Precision computers:aFirst, install the Intel Media Adapter Graphics Driver applicable to your computer.bSecond, install the nVidia Discrete Graphics Driver applicable to your computer.For AMD Discrete Graphics solutions on the Latitude E-Family and Mobile Precision computers:aFirst, install the Intel Media Adapter Graphics driver applicable to your computer.bSecond, install the AMD Discrete Graphics driver applicable to your computer.Configuring your MonitorsIf connecting two displays, follow these steps:1Click the icon list on the task bar.2Click the Intel HD Graphics utility on your taskbar as shown here.3Click Graphics Properties.Setup of External Monitors19
4Click Display.20Setup of External Monitors
5Click Display and select Multiple Displays.Setup of External Monitors21
6Select your preferred Display Mode.7Select and arrange your displays to your preferred style and then click Apply for the changes to take effect.22Setup of External Monitors
Display Resolution TableTable 1. Display Resolution TableSingle Display (maximumresolution)Dual Display (maximumresolution)Triple Display (maximumresolution)Quad Display (maximumresolution)**DP mDP (Single Image):5120 x 2880 @ 60HzDP/mDP/Type-C: 3840 x 2160@ 60 HzDP mDP HDMI: 3 x 3840 x2160 @ 30 HzDP/mDP/Type-C: 3840 x 2160@ 60 HzDP VGA: 2 x 2560 x 1440 @60Hz**mDP HDMI DP VGA:3x3840 x 2160 @ 30 Hz 1x1920 x1200 (VGA)HDMI: 3840 x 2160 @ 24/30 Hz mDP HDMI: 2 x 2560 x 1440@60 Hz or 3840 x 2160 @ 30VGA: 1920 x 1200 @ 60 HzHz***Type-C: 5120 x 2880 @ 60HzNOTE: DP port at 60 Hzis supported, but mDP HDMI are limited to 30Hz for 4kNOTE: **Discrete onlymode or “SpecialGraphics Mode”.VGA may be limited to 2048 x1280NOTE: If higher resolution monitors are used, the Intel Graphics driver will make a judgement based on monitor specificationsand display configurations. Some resolutions may not be supported and so will be removed from the Intel Graphics Media ControlPanel.NOTE: Resolution support is also dependent on the monitor’s Extended Display Identification Data (EDID) resolution.NOTE: The 5K resolution support is only available in either of these conditions:1With discrete graphics mode only, or special graphics mode, or2*** Using the Thunderbolt 3 Type–C to a dual DisplayPort adapter.NOTE: ** Configuration supported with AMD and Nvidia in discrete-only mode or special-graphics mode. These modes are listedin the BIOS for the Dell Precision 7730/7530 systems and will require disabling switchable graphics for discrete-only mode orenabling special-graphics mode when Switchable is enabled. If the system does not have these options in the BIOS, then 4monitors are NOT supported.Setup of External Monitors23
9Technical specificationsLED Status IndicatorsPower Adapter LEDTable 2. Power Adapter LED indicatorStateLED BehaviorPower Adapter is plugged into wall socketSolid WhiteCable LEDTable 3. Cable LED indicatorStateLED BehaviorConnected to a Dell Precision 7000 Series laptop (7730/7530) with Solid Whitea dual Thunderbolt 3 port.Docking Status IndicatorTable 4. Docking Station LED IndicatorsStateLED BehaviorDocking station is receiving power from power adapterSolid WhiteTable
Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installing the following BIOS, firmware, and drivers step-by-step in the prescribed order to ensure optimal performance:
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