Setup And Quick Reference Guide
Dell Latitude ATG E6400Setup and Quick Reference GuideThis guide provides a features overview, specifications, quick setup,software, and troubleshooting information for your computer. For moreinformation about your operating system, devices, and technologies, seethe Dell Technology Guide at support.dell.com.Model PP27Lw w w. d e l l . c o m s u p p o r t . d e l l . c o m
Notes, Notices, and CautionsNOTE: A NOTE indicates important information that helps you make better use ofyour computer.NOTICE: A NOTICE indicates either potential damage to hardware or loss of dataand tells you how to avoid the problem.CAUTION: A CAUTION indicates a potential for property damage, personal injury,or death.Macrovision Product NoticeThis product incorporates copyright protection technology that is protected bymethod claims of certain U.S. patents and other intellectual property rightsowned by Macrovision Corporation and other rights owners. Use of thiscopyright protection technology must be authorized by MacrovisionCorporation, and is intended for home and other limited viewing uses onlyunless otherwise authorized by Macrovision Corporation. Reverse engineeringor disassembly is prohibited.Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved.Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictlyforbidden.Trademarks used in this text: Dell, DellConnect, Latitude, Wi-Fi Catcher, ExpressCharge, DellMediaDirect, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademarkowned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark andCore is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, WindowsVista, and the Windows Vista start button logo are either trademarks or registered trademarks ofMicrosoft Corporation in the United States and/or other countries; TouchStrip is a trademark of UPEK,Inc.Other trademarks and trade names may be used in this document to refer to either the entities claimingthe marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks andtrade names other than its own.Model PP27LMay 2008P/N NU229Rev. A00
Contents1About Your Computer . . . . . . . . . . . . . . . .7Front View. . . . . . . . . . . . . . . . . . . . . . . . .7Back View. . . . . . . . . . . . . . . . . . . . . . . . .9Bottom View. . . . . . . . . . . . . . . . . . . . . . .Battery Removal. . . . . . . . . . . . . . . . . . . . .Wireless Switch and Dell Wi-Fi Catcher Network Locator . . . . . . . . . . . . . . . .211. . . . . . . . . . .13. . . . . . . . . . . . . . . . . . . . . . .13Connecting to the Internet . . . . . . . . . . . . . . .Setting Up Your Internet Connection . . . . . . .1616. . . . .17. . . . . . . . . . . . . . . . . . . . . .Microsoft Windows XP . . . . . . . . . . . . . .17Transferring Information to a New Computer .MicrosoftSystem .310. . . . .Setting Up Your Computer .Quick Setup10 Windows Vista OperatingSpecifications. . . . . . . . . . . . . . . . . . . . .Contents18213
4Troubleshooting .Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Beep Codes . . . . . . . . . . . . . . . . . . . .31. . . . . . . . . . . . . . . . . .System Messages . . . . . . . . . . . . . . . . .Troubleshooting Software and HardwareProblems . . . . . . . . . . . . . . . . .Dell Diagnostics . . . . . . . . . . . . . . . . . .40Troubleshooting Tips . . . . . . . . . . . . . . . . . .42Power Problems. . . . . . . . . . . . . . . . . .42. . . . . . . . . . . . . . . . .Dell Support Utility. . . . . . . . .4446. . . . . . . . . . . . . . . . .46Reinstalling SoftwareDrivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Identifying Drivers43. . . . . . . . . . .Dell Technical Update Service. . . . . . . . . . . . . . . . .Reinstalling Drivers and Utilities494949. . . . . . . . . .50. . . . . . . . . . . .52Using Microsoft Windows System Restore . . .52Using Dell Factory Image Restore. . . . . . . .54Using the Operating System Media . . . . . . . .55Restoring Your Operating SystemFinding InformationContents3839Lockups and Software Problems .433. . . . .Memory Problems631Power LightsError Messages .531. . . . . . . . . . . . . . . .57
7Getting Help . . . . . . . . . . . . . . . . . . . . . .Obtaining Assistance. . . . . . . . . . . . . . . . . .60. . . . . . . . . . . . . . . . . . .60Online Services . . . . . . . . . . . . . . . . . .AutoTech Service . . . . . . . . . . . . . . . . .Automated Order-Status Service .6161. . . . . . . . . . . . . . .61. . . . . . . . . . . . . . . . . . .62Returning Items for Warranty Repair or CreditIndex60. . . . . . . . .Problems With Your Order .Product Information59. . . . .Technical Support and Customer ServiceDellConnect .59. . . . .62Before You Call. . . . . . . . . . . . . . . . . . . . .63Contacting Dell. . . . . . . . . . . . . . . . . . . . .65. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67Contents5
6Contents
1About Your ComputerFront View1 phone (optional)2camera light (optional)3camera (optional)4display latchAbout Your Computer7
5display and (optional)touchscreen6keyboard status lights7volume control buttons8power button9USB connectors (2)10Wi-Fi Catcher NetworkLocator11 wireless switch12audio connectors (2)13 right speaker14media bay (with optical drive)15 fingerprint reader (optional)16PC Card slot17 IEEE 1394a connector18contactless smart-card reader19 Secure Digital (SD)memory-card reader20touch pad21 display latch release22touch pad buttons/track stickbuttons23 left speaker24track stick25 keyboard26device status lights27 ambient light sensor8About Your Computer
Back View110234526781RJ-11 connector (optional)3battery/power lights4multimode DisplayPort5AC adapter6security cable slot7video connector8eSATA/USB connector9USB PowerShare connector10smart card reader9RJ-45 connectorCAUTION: Do not block, push objects into, or allow dust to accumulate in the airvents. Do not store your Dell computer in a low-airflow environment, such as aclosed briefcase, while it is running. Restricting the airflow can damage thecomputer or cause a fire. The computer turns on the fan when the computer getshot. Fan noise is normal and does not indicate a problem with the fan or thecomputer.About Your Computer9
Bottom View231541battery charge gauge2air vents3battery latch release4battery5docking device connectorNOTE: Remove the protective panel on the docking device connectorbefore docking the computer.Battery RemovalCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions that shipped with your computer.CAUTION: Using an incompatible battery may increase the risk of fire orexplosion. Replace the battery only with a compatible battery purchased fromDell. The battery is designed to work with your Dell computer. Do not use a batteryfrom other computers with your computer.CAUTION: Before removing or replacing the battery, turn off the computer,disconnect the AC adapter from the electrical outlet and the computer, disconnectthe modem from the wall connector and computer, and remove any other externalcables from the computer.10About Your Computer
Wireless Switch and Dell Wi-Fi Catcher Network Locatorwireless switch iconDell Wi-Fi Catcher Network Locator iconUse the wireless switch to enable or disable wireless network devices. Use theWi-Fi Catcher Network Locator to locate networks. For information aboutconnecting to the Internet, see "Connecting to the Internet" on page 16.About Your Computer11
12About Your Computer
Setting Up Your Computer2Quick SetupCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions that shipped with your computer.CAUTION: The AC adapter works with electrical outlets worldwide. However,power connectors and power strips vary among countries. Using an incompatiblecable or improperly connecting the cable to the power strip or electrical outletmay cause fire or equipment damage.NOTICE: When you disconnect the AC adapter cable from the computer, grasp theconnector, not the cable itself, and pull firmly but gently to avoid damaging thecable. When you wrap the AC adapter cable, ensure that you follow the angle of theconnector on the AC adapter to avoid damaging the cable.NOTE: Some devices mentioned in the following steps may be optional.1 Connect the AC adapter to the AC adapter connector on the computerand to the electrical outlet.Setting Up Your Computer13
2 Connect the network cable.3 Connect USB devices, such as a mouse or keyboard.4 Connect IEEE 1394 devices, such as a DVD player.5 Open the computer display and press the power button to turn on thecomputer.14Setting Up Your Computer
NOTE: It is recommended that you turn on and shut down your computer at leastonce before you install any cards or connect the computer to a docking device orother external device, such as a printer.6 Connect to the Internet. See "Connecting to the Internet" on page 16 formore information.453322111Internet service2cable or DSL modem3wireless router4laptop with wired connection5laptop with wireless connectionSetting Up Your Computer15
Connecting to the InternetNOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need a modem or network connection and anInternet service provider (ISP). If you are using a dial-up connection, connecta telephone line to the modem connector on your computer and to thetelephone wall connector before you set up your Internet connection. If youare using a DSL or cable/satellite modem connection, contact your ISP orcellular phone service for setup instructions.Setting Up Your Internet ConnectionTo set up an Internet connection with a desktop shortcut provided by your ISP:1 Save and close any open files, and exit any open programs.2 Double-click the ISP icon on the Microsoft Windows desktop.3 Follow the instructions on the screen to complete the setup.If you do not have an ISP icon on your desktop or if you want to set up anInternet connection with a different ISP, perform the steps in the appropriatesection below.NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If youhave successfully connected in the past, the ISP might have a service outage.Contact your ISP to check the service status, or try connecting again later.NOTE: Have your ISP information ready. If you do not have an ISP, consult theConnect to the Internet wizard.Microsoft Windows Vista Operating System1 Save and close any open files, and exit any open programs.2 Click the Windows Vista Start button Control Panel3 Under Network and Internet, click Connect to the Internet.4 In the Connect to the Internet window, click either Broadband (PPPoE)or Dial-up, depending on how you want to connect:16 Choose Broadband if you will use a DSL, satellite modem, cable TVmodem, or Bluetooth wireless technology connection. Chose Dial-up if you will use a dial-up modem or ISDN.Setting Up Your Computer
NOTE: If you do not know which type of connection to select, click Help me chooseor contact your ISP.5 Follow the instructions on the screen and use the setup informationprovided by your ISP to complete the setup.Microsoft Windows XP1 Save and close any open files, and exit any open programs.2 Click Start Internet Explorer Connect to the Internet.3 In the next window, click the appropriate option: If you do not have an ISP, click Choose from a list of Internet serviceproviders (ISPs). If you have already obtained setup information from your ISP but youdid not receive a setup CD, click Set up my connection manually. If you have a setup CD, click Use the CD I got from an ISP.4 Click Next.If you selected Set up my connection manually in step 3, continue tostep 5. Otherwise, follow the instructions on the screen to complete thesetup.NOTE: If you do not know which type of connection to select, contact your ISP.5 Click the appropriate option under How do you want to connect to theInternet?, and click Next.6 Use the setup information provided by your ISP to complete the setup.Transferring Information to a New ComputerMicrosoft Windows Vista Operating System1 Click the Windows Vista Start button, and then click Transfer filesand settings Start Windows Easy Transfer.2 In the User Account Control dialog box, click Continue.3 Click Start a new transfer or Continue a transfer in progress.4 Follow the instructions provided on the screen by the Windows EasyTransfer wizard.Setting Up Your Computer17
Microsoft Windows XPWindows XP provides the Files and Settings Transfer Wizard to move datafrom a source computer to a new computer.You can transfer the data to the new computer over a network or serialconnection, or you can store it on removable media, such as a writable CD,for transfer to the new computer.NOTE: You can transfer information from an old computer to a new computer bydirectly connecting a serial cable to the input/output (I/O) ports of the two computers.For instructions on setting up a direct cable connection between two computers, seeMicrosoft Knowledge Base Article #305621, titled How to Set Up a Direct CableConnection Between Two Computers in Windows XP. This information may not beavailable in certain countries.For transferring information to a new computer, you must run the Files andSettings Transfer Wizard.Running the Files and Settings Transfer Wizard With the Operating System MediaNOTE: This procedure requires the Operating System media. This media is optionaland may not be included with certain computers.To prepare a new computer for the file transfer:1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard.2 When the Files and Settings Transfer Wizard welcome screen appears,click Next.3 On the Which computer is this? screen, click New Computer Next.4 On the Do you have a Windows XP CD? screen, click I will use the wizardfrom the Windows XP CD Next.5 When the Now go to your old computer screen appears, go to your old orsource computer. Do not click Next at this time.To copy data from the old computer:1 On the old computer, insert the Windows XP Operating System media.2 On the Welcome to Microsoft Windows XP screen, click Performadditional tasks.3 Under What do you want to do?, click Transfer files and settings Next.18Setting Up Your Computer
4 On the Which computer is this? screen, click Old Computer Next.5 On the Select a transfer method screen, click the transfer method you prefer.6 On the What do you want to transfer? screen, select the items you want totransfer and click Next.After the information has been copied, the Completing the CollectionPhase screen appears.7 Click Finish.To transfer data to the new computer:1 On the Now go to your old computer screen on the new computer, clickNext.2 On the Where are the files and settings? screen, select the method youchose for transferring your settings and files and click Next.The wizard applies the collected files and settings to your new computer.3 On the Finished screen, click Finished, and restart the new computer.Running the Files and Settings Transfer Wizard Without the Operating SystemMediaTo run the Files and Settings Transfer Wizard without the Operating Systemmedia, you must create a wizard disk that will allow you to create a backupimage file to removable media.To create a wizard disk, use your new computer with Windows XP andperform the following steps:1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard.2 When the Files and Settings Transfer Wizard welcome screen appears,click Next.3 On the Which computer is this? screen, click New Computer Next.4 On the Do you have a Windows XP CD? screen, click I want to create aWizard Disk in the following drive Next.5 Insert the removable media, such as a writable CD, and click OK.Setting Up Your Computer19
6 When the disk creation completes and the Now go to your oldcomputer message appears, do not click Next.7 Go to the old computer.To copy data from the old computer:1 On the old computer, insert the wizard disk, and click Start Run.2 In the Open field on the Run window, browse to the path for fastwiz (onthe appropriate removable media) and click OK.3 On the Files and Settings Transfer Wizard welcome screen, click Next.4 On the Which computer is this? screen, click Old Computer Next.5 On the Select a transfer method screen, click the transfer method you prefer.6 On the What do you want to transfer? screen, select the items you want totransfer and click Next.After the information has been copied, the Completing the CollectionPhase screen appears.7 Click Finish.To transfer data to the new computer:1 On the Now go to your old computer screen on the new computer, clickNext.2 On the Where are the files and settings? screen, select the method youchose for transferring your settings and files and click Next. Follow theinstructions on the screen.The wizard reads the collected files and settings and applies them to yournew computer.When all of the settings and files have been applied, the Finished screenappears.3 Click Finished and restart the new computer.NOTE: For more information about this procedure, search support.dell.com fordocument #154781 (What Are The Different Methods To Transfer Files From My OldComputer To My New Dell Computer Using the Microsoft Windows XPOperating System?).NOTE: Access to the Dell Knowledge Base document may not be available incertain countries.20Setting Up Your Computer
3SpecificationsNOTE: Offerings may vary by region. For more information regarding theconfiguration of your computer, click Start Help and Support and select theoption to view information about your computer.ProcessorProcessor typeIntel Core 2 DuoL1 cache32 KB per instruction, 32 KB data cache percoreL2 cacheshared 3 MB or 6 MBFront side bus frequency1067 MHzSystem InformationChip setIntel GM45Data bus width64 bitDRAM bus width64 bitProcessor address bus width36 bitFlash EPROMSPI 32 MbitPC CardNOTE: The PC Card slot is designed only for PC Cards. It does NOT supportExpressCards.CardBus controllerRicoh R5C847PC Card connectorone (supports one Type I or Type II card)Cards supported3.3 V and 5 VPC Card connector size80 pinsSpecifications21
Secure Digital (SD) Memory-Card ReaderCards supportedSD, SDIO, SD HC, Mini SD (with adapter)MMC, MMC , Mini MMC (with adapter)MemoryMemory module connectortwo DIMM socketsMemory module capacities512 MB (one DIMM)1 GB (one DIMM or two DIMMs)2 GB (one DIMM or two DIMMs)3 GB (two DIMMs)4 GB (one DIMM or two DIMMs)8 GB (two DIMMs, requires 64-bitWindows XP or Windows Vista operatingsystem)Memory typeDDR2 800 MHz (if supported by chipsetand/or processor combinations); non-ECCmemory onlyMinimum memory512 GBMaximum memory8 GB (requires 64-bit Windows XP orWindows Vista operating system)NOTE: In order to take advantage of the dual-channel bandwidth capability, bothmemory sockets must be populated and must match in size.NOTE: The available memory displayed does not reflect the complete maximummemory installed because some memory is reserved for system files.NOTE: To enable Intel Active Management Technology (iAMT), you must have aDIMM in the memory connector labeled A. For more information about the memoryconnector see your computer’s Service Manual at support.dell.com. For moreinformation about iAMT, refer to the Dell Systems Management Administrator'sGuide at support.dell.com.Ports and ConnectorsAudiomicrophone connector and stereoheadphone/speakers connectorIEEE 1394a4-pin connector22Specifications
Ports and Connectors (continued)Mini-Card support (internalexpansion slots)one dedicated half Mini-Card slot forWLANone dedicated full Mini-Card slot forWWAN (Mobile Broadband)one dedicated full Mini-Card slot for WPAN(Bluetooth wireless technology or ultrawideband [UWB])NOTE: You can also use the WWAN or WPANfull Mini-Card slot for the Intel Flash Cache.ModemRJ-11 connectorNetwork adapterRJ-45 connectorUSB, USB PowerShare, eSATAfour 4-pin USB 2.0-compliant connectorsNOTE: Your computer can support four USBdevices. One of the USB connectors is a USBPowerShare connector that can providepower for third-party devices (for example, acell phone). Another USB connector can beused as an eSATA connector.eSATAeSATA/PowerShare USB connectorVideoVGA connectormultimode DisplayPortCommunicationsModeminternal modem optionalNetwork adapter10/100/1000 Ethernet LAN on system boardWirelessWLAN half Mini-Card, WWAN, andWPAN full Mini-CardBluetooth wireless technologyUWB technologyMobile Broadbandfull Mini-CardGPSsupported by Mobile Broadband full MiniCardSpecifications23
VideoVideo typeintegrated on system board, hardwareacceleratedData busintegrated videoVideo controllerintegrated video: Intel Graphics MediaAccelerator X4500 HDVideo memory:Total graphics memory:Windows XP:up to 512 MB maximum (with 1 GB to 1.5 GB of total system memory)up to 768 MB maximum (with 1.5 GB to 2 GB of total system memory)up to 1 GB maximum (with 2 GB and aboveof total system memory)Windows Vista:up to 253 MB maximum (with 1 GB of totalsystem memory)up to 552 MB maximum (with 1.5 GB oftotal system memory)up to 808 MB maximum (with 2 GB of totalsystem memory)up to 1320 MB maximum (with 3 GB oftotal system memory)up to 1832 MB maximum (with 4 GB oftotal system memory)Video outputVGA and multimode DisplayPortAudioAudio typetwo-channel high definition audioAudio controllerIDT 92HD71BStereo conversion24 bit (analog-to-digital and digital-toanalog)24Specifications
Audio (continued)Interfaces:Internalhigh-definition audio codecExternalmicrophone-in connector and stereoheadphones/speakers connectorSpeakerstwo 1-watt, 4-ohm speakersInternal speaker amplifier1 watt per channel, 4 ohmsInternal microphonesingle digital microphoneVolume controlsvolume control buttons and program menusDisplayType (active-matrix TFT)WXGAActive X/Y303.36 x 189.6Dimensions:Height207 mm (8.15 inches)Width320 mm (12.6 inches)Diagonal358.14 mm (14.1 inches)Maximum resolution:WXGA1280 x 800 pixelsRefresh rate60 HzOperating angle0 (closed) to 160 (except when docked)Viewing angles:Horizontal40/40 Vertical15/30 Pixel pitch:WXGA0.2370 x 0.2370Typical power consumption (panelwith backlight):WXGA10.05 W maximumSpecifications25
KeyboardNumber of keys83 (U.S. and Canada); 84 (Europe);87 (Japan)LayoutQWERTY/AZERTY/KanjiSizefull sized (19-mm key pitch)Touch PadX/Y position resolution240 cpi(graphics table mode)Size:Width73.0-mm (2.9-inches) sensor-active areaHeight42.9-mm (1.7-inches) rectangleBatteryType12-cell "smart" lithium ion prismatic slice(84 Whr)9-cell "smart" lithium ion (85 Whr)6-cell "smart" lithium ion (56 Whr)4-cell "smart" lithium ion (35 Whr)Dimensions:4-cell and 6-cell lithium-ion batteries:Depth206 mm (8.11 inches)Height19.8 mm (0.78 inches)Width47.0 mm (1.85 inches)9-cell lithium-ion batteries:26Depth208 mm (8.67 inches)Height22.3 mm (0.88 inches)Width68.98 mm (2.70 inches)Specifications
Battery (continued)12-cell lithium-ion slice batteries:Depth14.48 mmHeight217.24 mmWidth322.17 mmWeight:4-cell primary battery0.24 kg (0.53 lb)6-cell primary battery0.33 kg (0.73 lb)9-cell high capacity battery0.51 kg (1.12 lb)12-cell slice battery0.85 kg (1.87 lb)Voltage:4-cell battery14.8 VDC6-cell and 9-cell battery11.1 VDC12-cell slice battery14.8 VDCNOTE: Battery operating time varies depending on operating conditions and can besignificantly reduced under certain power-intensive conditions.Charge time (approximate):Computer offLife span (approximate)approximately 1 hour to 80% in standardcharge modeapproximately 4 hours to 100% in Dell ExpressCharge mode1 yearTemperature range:Operating0 to 40 C (32 to 104 F)Storage–10 to 65 C (14 to 149 F)Coin-cell batteryCR-2032AC AdapterInput voltage100–240 VACInput current (maximum)1.5 AInput frequency50–60 HzSpecifications27
AC Adapter (continued)Temperature range:Operating0 to 35 C (32 to 95 F)Storage–40 to 65 C (–40 to 149 F)PA-12 65 W Travel AC adapter:Output voltage19.5 V DCOutput current3.34 AHeight15 mm (0.6 inches)Width66 mm (2.6 inches)Depth127 mm (5.0 inches)Weight0.29 kg (0.64 lb)PA-10 90 W D-Series AC adapter:Output voltage19.5 V DCOutput current4.62 AHeight32 mm (1.3 inches)Width60 mm (2.4 inches)Depth140 mm (5.5 inches)Weight0.425 kg (0.9 lb)PA-3E 90 E-Series AC adapter:Output voltage19.5 V DCOutput current4.62 AHeight15 mm (0.6 inches)Width70 mm (2.8 inches)Length147 mm (5.8 inches)Weight0.345 kg (0.76 lb)Fingerprint Reader (Optional)Type28UPEK TCS3 TouchStrip strip sensor withCMOS active capacitive pixel-sensingtechnologySpecifications
PhysicalHeight40.5 mm (1.594 inches)Width342 mm (13.464 inches)Depth251.7 mm (9.909 inches)Weight2.78 kg (6.12 lb) with UMA graphics, 6-cellbattery, port cover, and optical drive2.65 kg (5.84 lb) with UMA graphics, 6-cellbattery, port cover, and airbayEnvironmentalTemperature range:Operating0 to 35 C (32 to 95 F)Storage–40 to 65 C (–40 to 149 F)Relative humidity (maximum):Operating10% to 90% (noncondensing)Storage5% to 95% (noncondensing)Maximum vibration (simulating a user environment by using a random vibrationspectrum):Operating0.66 GRMSStorage1.3 GRMSMaximum shock (measured with hard drive in operating status and a 2-ms half-sinepulse for operating specification; also measured with hard drive in head-parkedposition and a 2-ms half-sine pulse for storage specification):Operating143 GStorage163 GAltitude (maximum):Operating–15.2 to 3048 m (–50 to 10,000 ft)Storage–15.2 to 3048 m (–50 to 10,000 ft)Camera (Optional)Resolution640 x 480 pixels (VGA)Specifications29
30Specifications
4TroubleshootingCAUTION: To guard against the likelihood of electric shock, laceration by movingfan blades, or other expected injuries, always unplug your computer from theelectrical outlet before opening the cover.CAUTION: Before you begin any of the procedures in this section, follow thesafety instructions that shipped with your computer.ToolsPower LightsThe two-color power-button light located on the front of the computerilluminates and blinks or remains solid to indicate different states: If the power light is off, the computer is either turned off or is notreceiving power. If the power light is steady blue and the computer is not responding,ensure that the display is connected and powered on. If the power light is blinking blue, the computer is in standby mode. Pressa key on the keyboard, move the mouse, or press the power button toresume normal operation. If the power light is blinking amber, thecomputer is receiving electrical power, a device such as a memory moduleor graphics card might be malfunctioning or incorrectly installed. If the power light is steady amber, there may be a power problem or aninternal device malfunction.Beep CodesYour computer might emit a series of beeps during start-up if the monitorcannot display errors or problems. This series of beeps, called a beep code,identifies a problem. One possible beep code consists of repetitive three shortbeeps. This beep code tells you that the computer encountered a possiblesystem board failure.Troubleshooting31
If your computer beeps during start-up:1 Write down the beep code.2 Run the Dell Diagnostics to identify a more serious cause (see "DellDiagnostics" on page 40).CodeDescription(repetitiveshort beeps)Suggested Remedy1BIOS checksumContact Dell.failure. Possiblesystem board failure.2No memory modulesdetected3Possible systemboard failure4RAM Read/Writefailure32Troubleshooting1 If you have two or more memory modulesinstalled, remove the modules, reinstall onemodule (see your Service Manual atsupport.dell.com), and then restart thecomputer. If the computer starts normally,reinstall an additional module. Continue untilyou have identified a faulty module orreinstalled all modules without error.2 If available, install good memory of the sametype into your computer see your ServiceManual at support.dell.com).3 If the problem persists, contact Dell.Contact Dell.1 Ensure that no special memorymodule/memory connector placementrequirements exist (see your Service Manual atsupport.dell.com).2 Verify that the memory modules that you areinstalling are compatible with your computer(see your Service Manual atsupport.dell.com).3 If the problem persists, contact Dell.
CodeDescription(repetitiveshort beeps)5Real-time clockfailure. Possiblebattery failure orsystem board failure.Suggested Remedy1 Replace the battery (see your Service Manualat support.dell.com).2 If the problem persists, contact Dell.6Video BIOS TestFailureContact Dell.7CPU-cache testfailureContact Dell.Error MessagesCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions that shipped with your computer.If the message is not listed, see the documentation for the operating systemor the program that was running when the message appeared.A U X I L I A R Y D E V I C E F A I L U R E — The touch pad or external mouse may be faulty.For an external mouse, check the cable connection. Enable the PointingDevice option in the system setup program. See your Service Manual atsupport.dell.com for more information. If the problem persists, contact Dell(see "Contacting Dell" on page 65).B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the commandcorrectly, put spaces in the proper place, and used the correct pathname.C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to themicroprocessor has failed. Contact Dell (see "Contacting Dell" on page 65).CD D R I V E C O N T R O L L E R F A I L U R E — The CD dri
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Dell Latitude E5400 and E5500 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
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