Tuscola County Central Dispatch
Tuscola County Central DispatchRequest for QuotePublic Safety Software SystemCaro, MIMay 20, 2020
IntroductionThe Tuscola County Central Dispatch (TCCD) hereby requests that vendors submit quotes for apublic safety software system. These Quotes shall provide all of the material requested herein,including detailed cost proposals for the necessary hardware, software, and services. Avendor’s failure to follow any of the provided instructions may result in rejection of the vendor’squote.The TCCD reserves the right to overlook any errors or omissions on the part of the vendorduring the RFQ process.The TCCD is seeking to replace its existing public safety system. The TCCD is looking for acontemporary, completely integrated solution that is one application, with one database,provided by one vendor. In addition, the TCCD would like the public safety software solutionvendor to not only provide but to also maintain the software and servers (including OS andDBMS) under the vendor’s annual subscription fee.ContactsAll communications regarding this RFQ should be directed to:Director Sandra Nielsen1303 Cleaver RdCaro, MI 48723tccd911@tuscolacountyorgphone: 989-673-8738 Ext: 2No vendor employee or consultant shall contact anyone else at the TCCD for purposes ofsoliciting information about this RFQ.Submission deadlineAll submissions for responding to this RFQ must be submitted no later than 4:00 p.m on FridayJune 5, 2020.DeliverablesThe vendor must submit the following to the person specified in the Contacts section: A PDF copy via emailThe proposal shall follow the structure specified in the Content section.
Tuscola County Central DispatchRequest for Quote (TCCD 2020-1)ProfileThe TCCD provides services to 13 law enforcement agencies, 13 fire departments and 6emergency medical services along with other support services to Tuscola County in Michigan.The county includes a population of approximately 52,764. The TCCD consists of 13 personneland 4 CAD – dispatch and call taker workstations.The TCCD needs a contemporary, easy-to-use public safety system to reduce redundant dataentry, simplify the report review and approval process, provide straightforward access toinformation, and otherwise streamline the TCCD’s processes.Current SystemAt present, the TCCD is using Logisys CAD. This system has been in place for 17 years.Scope of ServicesIt is the intention of these specifications that the selected vendor furnish to the TCCD a matureCAD solution that will enable the effective and efficient operation of the TCCD. At a minimum,the system shall support the following:Please note the following: The TCCD is open to new technology and would like to obtain as much information aspossible about the software requirements and recommendations for the new systemfrom the respective vendors.The TCCD is interested in an On Premise off-the-shelf CAD system w/ integratedMapping.The system must be scalable and must be able to integrate with the existing and futureoptions the TCCD may implement.The system shall allow the TCCD to efficiently organize, track, and access the vastamount of information that flows through the system daily, must be easy to use, andmust be searchable.The system must include integrated (ESRI) Mapping.Interfacing needs include:o LEIN/NCIC integration for basic queries and Warrant/Wanted Persons Entry andModifyo SMS Pagingo E911 (ANI/ALI) interface for VIPERo TEXTTY interfaceo SMART911 Interfaceo I AM Responding interfaceo RIP and Run InterfaceThe selected vendor needs to provide all services including, but not limited to,installation, implementation, data conversion, training, monitoring, technical support, andongoing maintenance for the TCCD to enter into and maintain full use of the system.CAD Solution1
Tuscola County Central Dispatch Request for Quote (TCCD 2020-1)Acquisition and implementation of a new CAD system is a project that will impact theTCCD for years to come. Key goals for the project are to:o Replace the legacy system currently being used with an off-the-shelf solution thatmeets or exceeds the needs of the TCCDo Deliver a fully-integrated CAD system on time and within budgeto Achieve sufficient knowledge transfer through training to allow staff to be capableof and confident in using the new systemo Provide a technologically sound platform for expansion of information servicesinto the futureo Establish a subscription pricing based contractAdditional Project Objectives:oooooCAD SolutionProvide real-time access to public safety data;Automate data input processes;Reduce paper-based documentation and tracking;Leverage new technologies to anticipate the future needs of the TCCD;Successfully implement the system with minimal disruption to users andoperations.2
Tuscola County Central DispatchRequest for Quote (TCCD 2020-1)Service RequirementsProject ManagementThe vendor must provide a dedicated project manager as part of the project. This person will beresponsible for interacting directly with his or her counterpart here at the TCCD for the durationof the project.System Configuration and SetupThe vendor must provide detailed system configuration and setup services to the TCCD as partof this project. These services are necessary to ensure that the new system is configured tomatch the processes and workflow of the TCCD to reduce the learning curve and improve therate of adoption by the users.TrainingThe vendor must provide custom training on the new system to all users. End-user in persontraining is preferred however a mix of train-the-trainer may be considered. The TCCD willprovide the training facilities, workstations, network, etc. which are required for the training. Thevendor will provide training which is specific to both the products on which the users are trainedand the processes and workflows with which the users are already familiar. Training shall beperformed using a copy of the TCCD’s data which has been converted from the existing system.Data ConversionData Conversion is not requiredCAD Solution3
Tuscola County Central DispatchRequest for Quote (TCCD 2020-1)ContentThe vendor must provide its proposal in accordance with the structure and content specified inthe following sections:PricingThis must include detailed subscription pricing for the software, hardware, and services includedin this proposal. In addition, subscription costs must be included for five (5) years.Also include any terms or conditions associated with the pricing.Also include a description of the costs associated with new releases (what does it cost to movefrom Version X to Version X.1?).ReferencesProvide a minimum of 5 references of a similar size and scope to the TCCD. Each referencemust include the following information: Agency name and addressContact person with email and telephone numberDate agency became a clientProducts purchasedThe vendor must ensure that all information for the references is current and that the contactperson is willing to provide a reference. References are likely to be checked by phone and willrequire a minimum of 10 to 15 minutes of the contact person’s time.Software OverviewThis must include a brief overview of the software solution, including how all of the products andmodules work together.ImplementationThis must include both an overview of the general implementation process as well as timelinewhich shows the major milestones of the project from contract signing all the way throughsystem acceptance. This section should also include:TrainingThis must include both an overview of the general approach to training, as well as asample training plan.Technical RequirementsThis must include the completed TCCD PSSS Technical Requirements spreadsheet and anyextended explanations which may be needed for the vendor’s answers to particularrequirements.CAD Solution4
Tuscola County Central DispatchRequest for Quote (TCCD 2020-1)EvaluationsThe TCCD reserves the right to select the proposal which best meets its needs, regardless ofthe cost of that proposal relative to other proposals received.Tuscola County reserves the right at its sole discretion to reject any and all proposals receivedwithout penalty and not to enter a contract as a result of this RFQ. The County also reserves theright to negotiate separately with any source whatsoever in any manner necessary to attend tothe best interests of the County, to waive irregularities in any proposal and to accept a proposalwhich best meets the needs of the County, irrespective of the bid price.By submitting a bid, the bidder is acknowledging that there will be no contractual relationshipbetween Tuscola County and the bidder until both parties have formally approved and signed awritten contract to be developed by Tuscola County legal counsel. The County reserves theright to make an award without further discussion of any proposal submitted. Therefore, theproposal should be submitted initially on the most favorable terms which the offer can propose.There will be no best and final offer procedure. The County does reserve the right to contact anoffer for clarification or its proposal.CAD Solution5
InstructionsVendors must respond to each requirement by placing an "X" into the correct column and adding comments as necessary.YesProposed solution meets or exceeds the requirement.Comment is optional .FutureThe proposed solution does not currently meet the requirement, but a planned future release will meet the requirement.Comment is required, and must include a date (mm/yy) when functionality will be built.ModifyProposed solution can be modified to meet the requirement.All modifications must be included in the price of the proposal.Comment is required, and must include a statement about the price being included in the proposal.NoProposed solution does not meet the requirement.Comment is optional .A failure to enter a response for a given requirement will result in that requirement being defaulted to "No."
Computer Aided Dispatch (CAD)GeneralIDCA1RequirementThe system should be multi-jurisdictional, allowingdispatching for multiple agencies, including lawenforcement, fire, and medical responders.CA2The system should allow authorized users to designand enforce an agency-wide standard CAD windowlayout to ensure consistency among workstations,but also to allow users flexibility in configuring theirown CAD displays as allowed by the agency.The system should include a minimum of thefollowing for CAD window layout options: windowsizes and arrangements, column options, widths,font types, font sizes, and default list-view entsThe system should allow customized CAD windowsto retain a user or agency’s preference for all layoutoptions.The system should support both command line andpoint-and-click entry for all CAD commands.The system should support drag-and-drop issuanceof CAD commands.The system should allow authorized users tomaintain lists of beats and beat plans.The system should allow authorized users tomaintain a list of bulletin types in addition to BOLOsand special instructions.The system should allow authorized users tomaintain a list of CFS dispositions.CA10The system should allow multiple dispositions to bespecified for a single CFS.CA11The system should allow calls for service to be setup to require dispositions before they can be closed.CA12The system should allow authorized users tomaintain a list of CFS link types (for example,Duplicate of and Related to) to tie multiple calls intothe same physical event.Computer Aided DispatchPage 2 of 5005/26/2020
CA13CA14The system should allow authorized users tomaintain a list of CFS list filters (to organizeinformation on the primary CFS windows).The system should allow authorized users tomaintain CFS priority levels.CA15The system should include inactivity alarm and unitstatus alarm values, along with the colors, for eachCFS priority level.CA16The system should allow authorized users tomaintain a list of CFS response codes.CA17The system should allow users to maintain a list ofrecurring scheduled calls for service, such as pageror siren tests.The system should allow authorized users tomaintain a list of fire and/or EMS stations.The system should allow authorized users tomaintain a list of CAD terminals.The system should allow authorized users tomaintain a list of dispatch timers used to alert calltakers and dispatchers to calls waiting to bedispatched.The system should allow authorized users to set upadditional web sites to open within CAD windows,without the standard browser controls or navigationfeatures.The system should support Caller Location Query,CLQ, functionality.System should allow for bulletin records to be linkedto the master name index.System should allow for bulletin records to be linkedto the master vehicle index.System should allow for bulletin records to be linkedto the master address index.CA18CA19CA20CA21CA22CA23CA24CA25Calls for ServiceIDCB1RequirementThe system should track reporter/complainant data,including name, address, and call-back number.CB2The system should allow unlimited narrative detailsto be added to a CFS.Computer Aided DispatchYesFuturePage 3 of 50ModifyNoComments05/26/2020
CB3CB4CB5CB6CB7CB8CB9CB10CB11CB12CB13CB14The system should provide automatic date/timestamping and user ID tracking for all call-taker anddispatcher actions to track CFS activity, unit activity,radio log, etc.The system should allow authorized users tomanage check-in times for units based on CFS type.When a unit exceeds the allotted time, the systemshould provide visible and audible warnings to thecall-taker or dispatcher.The system should include an override/reset featurefor the unit check-in time warnings.The system should allow for filtering subsets orsorting the active or waiting calls within the CFScontrol panel.The system should display key information abouteach CFS, such as incident number, call for servicetype, priority, status, assigned units, and incidentaddress within the CFS control panel.The system should allow the information displayedfor a CFS within the CFS control panel to beconfigured per user or per agency.The system should allow authorized users tomanage dispatch timers based on CFS type andpriority. The system should provide a visible and/oraudible warning, alerting the call-taker or dispatcherthat too much time has elapsed without assigning aunit(s) to the CFS.The system should make narrative details availableto all stations in real time.The system should clearly display the SOP to thecall-taker and dispatcher when a CFS is created withan incident code that has an SOP.The system should be able to display the active andwaiting calls for service through the CFS controlpanel.The system should allow the call-taker anddispatcher to enter free-text log entries for a CFS.The system should auto-save narrative details aftera specified period of inactivity on a CFS.Computer Aided DispatchPage 4 of 5005/26/2020
CB15The system should allow a CFS to be created with asingle click or keystroke from either the CAD productor from the mapping product.CB16The system should be able to immediately dispatcha new CFS without any mandatory fields.CB17The system should allow users to create traffic stopcalls for service, with fields for entering key trafficstop data, including location and license platenumber, in the order specified by the agency.The system should allow the dispatch display toprovide access to all CFS information, includingincident type, nature of call, address, reporter andcomplainant names, and narrative.The system should provide duplicate CFSsuggestions based on address location.The system should, after a dispatcher verifies aduplicated call, link the duplicate to the original call toprovide access to the additional data.The system should allow calls for service to bemanually linked for any agency-defined reason.The system should allow a "use caution" flag to beplaced on any CFS.The system should allow a CFS to be modified withpriority modifiers such as Routine, Just Occurred,and In Progress throughout the life of the call.The system should allow calls for service to becleared at any time, including prior to dispatch.The system should allow a call-taker and/ordispatcher to specify an unlimited numberdispositions or reasons for clearing a CFS.The system should allow authorized users to viewcleared calls for service but prevent unauthorizedusers from making any modifications to thesecleared calls.The system should allow reactivation of recentlycleared calls for service and should also allowadditional activity and dispatching of units to theoriginal CFS.The system should be able to generate a sequentialreference number for a CFS for eachjurisdiction/responding 8Computer Aided DispatchPage 5 of 5005/26/2020
CB29The system should provide a list of all state/NCICqueries run and associated returns. This list shouldbe filtered by date, query type, user, and/or terminal.CB30The system should allow users to easily attach astate/NCIC query to a call for service so that thequery and all returns are linked to the call.CB31The system should allow NCIC queries to runautomatically when a vehicle or name is added to aCFS.The system should allow all information capturedwithin a CFS to be transferred to and available viathe resulting Case report.The system should allow authorized users to createunlimited custom form templates which are used toassociate agency-specified data with individual callsfor service.The system should allow users with access to callsfor service to use the custom forms to enter andmaintain the associated data.CB32CB33CB34Incident CodesIDCC1RequirementThe system should allow authorized users tomaintain a list of CFS types (incident codes),including default priority levels and default modifiers.CC2The system should allow authorized users todetermine if incident reports are required for givenincident codes or if incident reports will beautomatically created in CAD.The system should allow users to enter an unlimitednumber of incident codes for a CFS.CC3CC4The system should allow incident codes to beassociated with specific N-DEx codes for state andfederal reporting.CC5The system should allow map icons to be assignedto each incident code for display of that incident/CFSon the map.Computer Aided DispatchYesFuturePage 6 of 50ModifyNoComments05/26/2020
CC6CC7The system should allow incident codes to bechanged at any time during the CFS.The system should allow incident codes to bedefined by the agency such that they will trigger theappropriate response assistance from 911 EMDsystems, if so configured.Unit ManagementIDCD1RequirementThe system should allow authorized users tomaintain lists of unit information such as unit alarmtimes, unit details, unit list filters, unit locations, unitshifts, unit specialties, unit statuses, unit types, andthe units themselves.CD2The system should allow authorized users todetermine the length of unit alarm times and thefrequency of the alarm tone.The system should support filtering on the CADwindow to select the units which meet specifiedcriteria (has defibrillator, etc.).The system should allow unit drill-down. That is, theuser should be able to select a unit and use links tolocate information about the personnel, vehicle, andequipment associated with that unit and jump tothose records (if authorized).The system should have one or more CAD unitcontrol windows which allow filtering and sortingunits by key data.CD3CD4CD5CD6CD7YesFutureModifyNoCommentsThe system should include key information abouteach unit in the CAD unit control window, such asunit type, call sign, details, status, incidentassignment, beat, and location, configurable peruser or per agency.The system should allow a call-taker or dispatcher toview a list of active and waiting calls for service fromthe CAD control unit window and to dispatch theunits to calls for service.Computer Aided DispatchPage 7 of 5005/26/2020
CD8The system should allow a call-taker or dispatcher toupdate unit information such as status, location, anddetails from the CAD control unit window.CD9The system should allow call-takers and dispatchersto dispatch units from a displayed list of availableunits in the CFS control panel.CD10The system should allow call-takers and dispatchersto issue unit commands directly from the CFSwindow.The system should support pre-built shift rosters andallow call-takers or dispatchers to place multipleunits on shift with a single command.The system should be able to re-assign a unit fromone CFS to another with a single command andstack the original CFS against the re-routed unit.CD11CD12CD13CD14CD15CD16CD17CD18CD19The system should provide unlimited unit stacking forcalls for service.The system should allow a re-assigned unit to besent back to the original CFS when the unit iscleared.The system should allow one unit to be exchangedwith another, automatically recording in the log thatthe first unit was initially dispatched and thenswitched with the second unit.The system should be able to group units so thatsubsequent commands apply to all units in thegroup.The system should support the use of cross-staffedunits.The system should allow the call-taker or dispatcherto enter free-text messages from an officer in theCFS log.The system should allow the CFS log to be queriedby unit to generate a record of an individual officer'sactivity for a given time period.Addresses and GISIDRequirementComputer Aided DispatchYesFuturePage 8 of 50ModifyNoComments05/26/2020
CE1The system should display a list of potential matchesas characters for addresses are typed into the CFSaddress field. These potential matches should bereduced as additional characters are typed until onlythe matching address(es) is/are listed.CE2The system should allow users to suggest addingnew addresses when existing address informationdoes not exist.The system should allow the call-taker to select asuggested match at any time to auto-populate theaddress field.The system should, when possible, auto-populatethe city, state and zip code based on the streetaddress entered (if the address is already in themaster address database).The system should allow intersections to be enteredas CFS addresses.The system should allow mile markers to be enteredas CFS addresses.The system should allow the assignment of commonaddress names such as "Sugarcreek Plaza" toactual addresses, allowing call-takers anddispatchers to enter either one in a CFS.CE3CE4CE5CE6CE7CE8CE9CE10CE11The system should allow the assignment of streetname aliases. For example, "Highway 81" might beassigned as a street alias for "West Caro Road."Call-takers and dispatchers may choose to entereither the address or the alias.The system should automatically alert the call-takerand/or dispatcher of a possible duplicate call basedon address data.The system should be integrated with GIS. Pleasedescribe the GIS integration.The system should support specifying and autopopulating the beat and/or zone for a CFS.Command LineIDRequirementComputer Aided DispatchYesFuturePage 9 of 50ModifyNoComments05/26/2020
CF1CF2CF3CF4CF5CF6CF7CF8CF9CF10The system should allow authorized users tomaintain a list of CAD commands, including theactions which the system performs within eachcommand.The system should allow call-takers and dispatchersto enter commands via the command line using afew keystrokes.The system should allow authorized users to createagency-specific commands for the command line.The system should allow the command line to usenatural language rather than cryptic key codes or aspecific information order.The system should use business logic to dynamicallydisplay only the necessary fields for the selectedcommand in the command line.The system should allow authorized users to arrangetraffic stop fields in a CAD command to match theorder they are called out to dispatchers at theagency.The system should default the CFS number from thecurrent CFS to the command line embedded in theCFS detail screen.The system should support multiple instances of thecommand line on multiple displays from the sameworkstation.The system should allow users to post briefmessages directly to Twitter from the command linebased on templates containing pre-defined callelements.The system should allow users to run commonstate/NCIC queries directly from the command line.Call-taker/DispatcherIDCG1RequirementThe system should allow authorized users to takeover any call-taker or dispatcher position.CG2The system should be able to be set up for a calltaker and/or dispatcher workflow, or for one user tofill both roles using the same windows.Computer Aided DispatchYesFuturePage 10 of 50ModifyNoComments05/26/2020
CG3The system should support either local or remotecall-taker and/or dispatcher positions.CG4The system should support an unlimited number ofcall-taker and/or dispatcher positions.The system should allow multiple call-takers ordispatchers or mobile users to enter data on thesame CFS simultaneously.The system should allow for units to be dispatchedsimultaneously with call-taking activities.CG5CG6CG7CG8The system should make information immediatelyavailable to all stations as soon as any dispatcher,call-taker, or mobile unit updates a call. A CFSupdate indicator (for example, flashing text) shouldbe visible to all stations.The system should make all functions available fromthe call-taker and dispatcher positions for officerinitiated incidents (quick calls) and traffic The system should allow users to add unlimitedinvolved persons to a CFS.The system should allow authorized users to set upan unlimited number of custom, configurablerelationship types.YesFutureModifyNoCommentsThe system should allow authorized users to extendthe list of CFS relationship types to include suchtypes as arrestee, cited, reporter, driver of vehicle,and passenger.The system should automatically check all involvedpersons’ names against the master name index.The system should allow for the entry of anonymousreporters such as concerned citizen or anonymousfemale without creating a master name record forthese entries.The system should automatically transfer all names,including any involved persons, from the CFS recordto any associated case reports.Computer Aided DispatchPage 11 of 5005/26/2020
Service VehiclesIDCI1RequirementThe system should include a list of service vehicleproviders that need to maintain a rotation schedule,such as wreckers or private ambulances.CI2The system should automatically position the secondcompany in the first position after the first companyhas been selected.The system should allow the user to dispatch thenext company, when unable to reach the firstcompany in line, without manually moving the firstcompany to the bottom of the rotation sequence.The system should allow the user to override therotation in the event a specific provider is ureModifyNoCommentsThe system should track attempts to contact servicevehicle providers and the results of each attempt.Tow CallsIDCJ1CJ2CJ3CJ4CJ5RequirementThe system should allow authorized users tomaintain lists of tow call information such as tow callstatuses, tow operators, and tow operatorschedules.The system should provide a means for recordingwhen a vehicle needs to be towed, including vehicleidentifying data, vehicle location, comments, andattempts to contact service vehicles.The system should allow vehicle data from a call forservice to automatically populate the tow call.The system should ensure that tow calls arerecorded as links for the related master vehiclerecords.The system should allow authorized users to createunlimited custom form templates which are used toassociate agency-specified data with individual towcalls.Computer Aided DispatchPage 12 of 5005/26/2020
CJ6The system should allow users with access to towcalls to use the custom forms to enter and maintainthe associated data.Unit RecommendationsIDCK1CK2CK3CK4RequirementThe system should allow authorized users tomaintain a list of run cards.The system should allow agency-configurable runcards to define the required responders for eachincident code.The system should allow authorized users to definerun cards by particular map layer(s) or by individualaddresses.The system should allow run cards to be applied to asingle incident code or to multiple incident codes.CK5The system should allow run cards to be basedon/include the following additional criteria: day, timeof day, number and type of units.CK6The system should allow units which match up withrun card criteria to be differentiated with a tiebreaker(such as which one has been inactive for the longestperiod).The system should prioritize units forrecommendation based on factors including thefollowing:- Department/jurisdiction- Specialties, training skills, and equipment- Closest path/shortest routing time to incidentlocation- Time since last CFS assignment- Unit statusThe system should allow the dispatcher to assign arecommended unit, assign all recommended units,or expand the list of units to view morerecommendations.The system should support the use of cascading entsVehiclesComputer Aided DispatchPage 13 of 5005/26/2020
IDCL1CL2CL3CL4RequirementThe system should store all vehicle informationwhich is added to a CFS entry in the master vehicleindex.The system should allow multiple vehicles to beadded to a CFS.The system should include the following vehiclerelationship types: traffic stops or traffic accidents,towed vehicles, abandoned vehicles, and unlimitedagency-defined relationships mmentsThe system should automatically transfer vehicleinformation from a CFS to any associated casereports.Hazards and AlertsIDCM1RequirementThe syste
of CAD commands. CA7 The system should allow authorized users to maintain lists of beats and beat plans. CA8 The system should allow authorized users to maintain a list of bulletin types in addition to BOLOs and special instructions. CA9 The system should allow authorized users to maintain a list
05/02/2002: Complete revision of entire document. 07/03/2002: Final revision of policies after multiple month review process by EMS Dispatch QI Group. . medical dispatch provider and qualified emergency medical dispatch personnel. EMD Services include priority medical dispatch of EMS resources, pre-arrival instructions and post-dispatch
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Report Exec Dispatch program. The Dispatch program is the only part of Report Exec Enterprise that is not accessed through a web browser. It is a “thick install” that needs to be installed on each computer where Officers will be dispatching from. . On the login screen of Dispatch there is a spot for the SQL Server Name, and the Database Name.
MCC 7500 IP Dispatch Console The Motorola MCC 7500 IP Dispatch Console is designed to ease the complex job of a mission critical radio system dispatcher. easy to use, flexible, and customizable user interface Features the Elite Graphical User Interface (GUI) that has been refined and proven through years of use in mission critical dispatch .File Size: 280KBPage Count: 6
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4 Introduction to Field Theory where c is a suitably chosen speed (generally not the speed of light!). Clearly, the configuration space is the set of maps j µ R4" R4 (1.10) In general we will be interested both in the dynamical evolution of such systems and in their large-scale (thermodynamic) properties. Thus, we will need to determine how a system that, at some time t 0 is in some .
