Highfield Level 3 End-Point Assessment For Business .

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Highfield Level 3 End-PointAssessment for BusinessAdministratorEPA-KitSection 8Mock Assessment BA 1.4Mock Knowledge TestMock Knowledge Test Mark SchemeThe Portfolio Interview - Mock AssessmentThe Project Presentation - Mock AssessmentMock Marking Grids

inistratorFood Safetyin ManufacturingEPA Mock Multiple-choice TestA/615/8169Information for registered Centresregistered centresTheInformationseal on thisforexaminationpaper must only be broken by the learner at the time of the examination.Under no circumstances should a learner use an unsealed examination paper.The seal on this examination paper must only be broken by the candidate at the time of the examination.Under no circumstances should a candidate use an unsealed examination paper.Information for candidatesUnderno circumstancesshould the candidate use an unsealed examination paper.Informationfor candidatesThis examination consists of 50 multiple-choice questions. The minimum pass mark is 30 correct answers.Under no circumstances should you the candidate use an unsealed examination paper.Candidates will achieve a DISTINCTION if they correctly answer 40 or more of the questions.This examination consists of 45 multiple-choice questions. The minimum pass mark is 27 correct answers.The duration of this examination paper is 60 minutes.Candidates will achieve a DISTINCTION if they correctly answer 36 or more of the 45 questions.You are NOT allowed any assistance to complete the answers.The duration of this examination is 90 minutes.You must use a pencil to complete the answer sheet - pens must NOT be used.You are NOT allowed any assistance to complete the answers.When completed, please leave the Examination Answer Sheet (EAS) on the desk.You must use a pencil to complete the answer sheet - pens must NOT be used.When completed, please leave the Examination Answer Sheet (EAS) on the desk.EXAMINATION ANSWER SHEET (EAS) INSTRUCTIONS:For each question, fill in ONE answer ONLY.EXAMINATION ANSWER SHEET (EAS) INSTRUCTIONS:If you make a mistake ensure you erase it thoroughly.For each question, fill in ONE answer ONLY.You must mark your choice of answer by shading in ONE answer circle only.If you make a mistake ensure you erase it thoroughly.Please mark each choice like this:You must mark your choice of answer by shading in ONE answer circle only.Please mark each choice like this:01ABCANSWER COMPLETED CORRECTLYExamples of how NOT to mark your Examination Answer Sheet (EAS). These will not be recorded.DO NOT partially shade the answer circleANSWER COMPLETED INCORRECTLY01ABC01ABC37DDO NOT use ticks or crossesANSWER COMPLETED INCORRECTLY01ABCDDO NOT use circlesANSWER COMPLETED INCORRECTLY01ABCDDO NOT shade over more than one answer circleANSWER COMPLETED INCORRECTLYDAll candidates MUST sign the Examination Answer Sheet (EAS) in the bottomright-handcorner ofMUSTthe pagebeforethe examinationAll candidatessignthe leavingExaminationAnswerroom.Sheet (EAS) in the bottomright-hand corner of the page before leaving the examination room.We listen and respondJune 201712 30September2018FSM3009M-EPA-BA30012017 2018 Highfield Recruit and Assessment Limited t/a Highfield HighfieldAssessment.

Highfield Assessment15The number of team members reporting to a linemanager is commonly referred to as:The most appropriate example of an organisation’smission statement is:A. a workforce headcountA. ‘exceeded annual targets for innovationand excellence’B.a span of controlC.a chain of commandB. ‘to bring inspiration and innovation to everyathlete in the world’D. an organisational hierarchyC. ’50,000 copies sold every month’D. ‘perfect with or without sun’2A community interest company (CIC) is primarilyconcerned with:A. providing shareholders with investmentopportunitiesB. maximising profits for owners and stakeholdersC. delivering a service to the publicD. carrying out purposeful activities for a sectionof the public3The level of management responsible for developingstrategic goals is:6The most appropriate reason to set goalsin an organisation are that they enable:A. team members to understand the purposeof their workB. shareholders to receive regular dividendson their investmentsC. managers to seek promotion opportunitiesbased on successD. customers to benefit from high-quality,low-cost products7A. lineThe structure of an organisation determines:B. supervisorA. the frequency and duration of managementmeetingsC. functionalD. seniorB. the annual leave entitlement for employees4C. the core values and mission statementof an organisationOne of the most significant factors in globalisation is:D. how information flows within the organisationA. the protection of workers’ rightsB. increased tax on exportsC. development of trade barriersD. improvements in transportationPage 212 September 2018M-EPA-BA3001 2018 Highfield Recruit and Assessment Limited t/a Highfield Assessment.

Highfield Assessment812An advantage of a flat organisational structure is thatemployees have:An example of one-way communicationwith stakeholders is:A. closer working relationships with their managersA. a teleconferenceB. more autonomyB. posting a status update on a social media platformC. more bureaucracyC. attendance at a networking meeting for stakeholdersD. greater supervisory controlD. a radio advertisement913The purpose of a workplace policy is to:A. communicate the intended directionof the organisationB. establish guidelines for best practicesin particular work situationsC. monitor financial transactions and providea balance sheetIt is important to adopt a positive approach whencommunicating with stakeholders. Adopting aproactive approach means:A. accepting change without challenging itB. responding to events after they have happenedC. eliminating problems before they appearD. reacting to a problem as it occursD. describe the general tasks and duties of a position1014You receive an email from the fire safety company yourorganisation uses, stating that your annual fire riskassessment is due. This company is an example of:A. an internal customerThe term ‘stakeholder’ means:A. anyone who is interested in workingfor an organisationB. the organisation’s board of directorsB. a supplierC. all people who hold an interest in the organisationC. an investorD. a government representative11D. other organisations that do business with theorganisation15The correct order of engagement levels in thestakeholders engagement assessment matrix is:Where a stakeholder is identified as having highinterest and low power, an organisation should:A. unaware, resistant, neutral, supportive, leadingA. keep them satisfiedB. leading, supportive, resistant, unaware, neutralB. monitor their interests and powerC. resistant, supportive, neutral, unaware, leadingC. manage them closelyD. supportive, neutral, unaware, leading, resistantD. keep them informedPage 312 September 2018M-EPA-BA3001 2018 Highfield Recruit and Assessment Limited t/a Highfield Assessment.

Highfield Assessment1620When managing a project, unresolved conflictwith stakeholders will most likely result in:A whistle-blower is someone who:A. more stakeholders becoming aware of the projectA. undertakes illegal or unethical actions withinan organisationB. an increase in the number of stakeholders engagedin the projectB. informs on illegal or unethical actions withinan organisationC. the development of barriers to cooperationand collaborationC. takes responsibility for illegal or unethicalactions within an organisationD. an improved possibility of promotionD. decides upon disciplinary action for illegalor unethical actions that have occurred withinan organisation17An example of an internal customer is:A. a regular client who also recommends the servicesof the organisation to new clientsB. a representative from the professional bodyassociated with the organisationC. an employee of the organisation who is nota shareholderD. a shareholder in the organisation who is notan employee21The authority responsible for enforcing the Healthand Safety at Work etc. Act 1974 is the:A. Metropolitan Police ServiceB. Health and Safety ExecutiveC. British Safety CouncilD. European Council for Safety2218Which of the following is not a form of intellectualproperty protection?Diversity in the workplace refers to:A. employing an equal number of menand women in the organisationA. TrademarkB. Data protectionB. the range of personal characteristicsand experiences of employeesC. PatentC. making sure that decisions madeare done so democraticallyD. CopyrightD. celebrating the religious festivals of allemployees equally19Copyright protects:A. the organisation’s branding and logoB. the organisation’s procedure for producingits specialist productsC. personal information of staffD. management information systemsPage 412 September 2018M-EPA-BA3001 2018 Highfield Recruit and Assessment Limited t/a Highfield Assessment.

Highfield Assessment2327When using a computer, you should:A. sit with your feet flat on the floor or on a footrestB. keep your shoulders elevatedC. ensure that your eyes are at least 100 cm/40 inchesfrom the screenD. position your monitor so that your head is tiltedin an upward directionAt the start of a project, a cash flow problemis most likely to be caused by:A. a high investment in the resources being requiredfor the projectB. allowing customers too much creditC. holding too much stockD. employees demanding higher wages dueto their increased responsibilities24When storing documents in a filing cabinet,it is important to:A. avoid storing any heavy filesB. distribute heavy files evenlyC. store heavy files in lower drawersD. store heavy files in upper drawers25As a minimum, a low-risk workplace should have a:A. qualified first-aider onlyB. first-aid box and a trained first-aiderC. first-aid box and an appointed person28The term ‘economies of scale’ means that:A. large organisations are more efficientthan smaller onesB. large organisations are less efficientthan smaller onesC. the cost of a product will decrease whenthe scale of production is increasedD. the cost of a product will increase whenthe scale of production is increased29Incremental change involves:A. developing and implementing a seriesof improvements over timeD. first-aid box onlyB. replacing existing processes or systemsin a one-off activity26An example of an internal force of change is:A. customers revising buying habitsB. a new competitor entering the marketC. implementing an immediate shift in workingcultureD. reinforcing the rationale for improvementsC. a general electionD. problems in staff moralePage 512 September 2018M-EPA-BA3001 2018 Highfield Recruit and Assessment Limited t/a Highfield Assessment.

Highfield Assessment3033The most appropriate definition of ‘innovation’ is:A. turning an idea into a solution that addsvalue to the organisation or customerB. creating something that has never beenmade beforeC. producing a dynamic plan to for theimplementation of a new projectD. deciding the arrangements of new featuresof a product or serviceThe most appropriate definition of a contingencyplan is:A. the primary course of action used to achievea business objectiveB. a proposal which focuses on high-level options,setting the main prioritiesC. a blueprint setting out the growth and expansionintentions of an organisationD. a course of action to be followed if a preferredplan provides unwanted results31The most appropriate definition of ‘niche marketing’is targeting:A. a broad range of consumers who are interestedin specialist products or servicesB. consumers who are within a specific age rangewho are interested in a broad range of productsor servicesC. a broad range of customers who regularly purchaseexpensive productsD. a narrowly defined group of potential customerswho are interested in a specialist product or service34An employee’s net pay is:A. the total amount of take-home pay after deductionsB. the amount of variable deductions, such as taxand National InsuranceC. the amount of tax paid to Her Majesty’s Revenueand Customs (HMRC)D. the full pay before tax or National Insurancehave been taken off3532Positive cash flow is when:A. income from sales exceeds outgoing expensesof the organisationB. purchases through petty cash are documentedaccuratelyThe most appropriate example of a direct economicthreat to an organisation is:A. your competitors introducing a new productB. a change of governmentC. a new technological advancementD. falling exchange ratesC. a creditor lends money to an organisationto purchase stockD. the level of revenue received by an organisationincreases month on monthPage 612 September 2018M-EPA-BA3001 2018 Highfield Recruit and Assessment Limited t/a Highfield Assessment.

Highfield Assessment3640The transfer of an organisation away from the publicsector is called:A new market is:A. a strength for an organisationA. individualisationB. a weakness for an organisationB. privatisationC. an opportunity for an organisationC. depublificationD. a threat to an organisationD. conveyance3741An organisation would most likely analyse the externalfactors that affect operations through:An example of a direct economic influenceon an organisation is:A. a PEST analysisA. an update to industry regulationB. a power/interest gridB. a change in the demographics of customersC. a resource auditC. a rise in interest ratesD. key performance indicatorsD. buying habits of customers3842An example of an external change force withinan organisation is:Excess demand of a product causes:A. the market to become saturatedA. an increase in consumer spendingB. an online marketing promotion of its productsC. the resignation of a branch manager at oneof its storesB. an increase in lower quality productsC. prices to fallD. prices to riseD. its introduction of an apprenticeship programmefor school leavers3943A change in carbon emission restrictions in a local areais an

The level of management responsible for developing strategic goals is: A. line B. supervisor C. functional D. senior . D. other organisations that do business with the 14 Where a stakeholder is identified as having high interest and low power, an organisation should: keep them satisfied monitor their interests and power C. manage them closely keep them informed 15. Highfield Aeet 12 .

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