User Manual - Cox Internet, Cable TV, Phone And Smart Home .

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User Manual8x4 Cable ModemplusN450 Wireless RouterMG7315

NOTICEThis document contains proprietary information protected by copyright, and this Manualand all the accompanying hardware, software, and documentation are copyrighted. No partof this document may be photocopied or reproduced by mechanical, electronic, or othermeans in any form.The manufacturer does not warrant that the hardware will work properly in allenvironments and applications, and makes no warranty or representation, either expressedor implied, with respect to the quality, performance, merchantability, or fitness for aparticular purpose of the software or documentation. The manufacturer reserves the rightto make changes to the hardware, software, and documentation without obligation to notifyany person or organization of the revision or change.All brand and product names are the trademarks of their respective owners. Copyright 2016 MTRLC LLCAll rights reserved.SAFETYThis equipment is designed with the utmost care for the safety of those who install and useit. However, special attention must be paid to the dangers of electric shock and staticelectricity when working with electrical equipment. All guidelines of this and of thecomputer manufacture must therefore be allowed at all times to ensure the safe use of theequipment.CAUTION: Do not put the cable modem/router in water.Do not use the cable modem/router outdoors.Keep the cable modem/router in an environment that is between 0 C and 40 C(between 32 F and 104 F).Do not place any object on top of the cable modem/router since this may causeoverheating.Do not place the cable modem/router in a confined space that may cause overheating.Do not restrict the flow of air around the cable modem/router.MOTOROLA and MTRLC assume no liability for damage caused by any improper use ofthe cable modem/router.

Table of ContentsIntroductionQuick StartAlternate Ways to Connect Your Coax CableConnecting Devices to Your Cable Modem/Router9101819CONNECTING A DEVICE VIA ETHERNET . 19CONNECTING A SMARTPHONE, TABLET OR OTHER WIRELESS DEVICE VIA WIRELESS . 20Setting up an HDTV, Streaming Media Device, or Other Device21Accessing the Configuration Manager by Using a Browser22Configuring Your MG7315 to Support Devices and Applications with SpecialRequirements28FOR GAMES PLAYED ON GAME CONSOLES AND PCS, AND SECURITY CAMERAS . 28TO CREATE A PORT FORWARDING RULE . 31Changing Wireless Settings35TO CHANGE THE NETWORK NAME AND PASSWORD . 37WIRELESS GUEST NETWORKS . 38Changing Firewall SettingsTuning Wireless Performance4042WI-FI MULTIMEDIA (WMM) . 46Parental Control47SETTING UP A BLACKLIST . 49SETTING UP A WHITELIST . 51SETTING UP TIMES WHEN INTERNET ACCESS IS ALLOWED AND NOT ALLOWED . 53Changing Your MG7315’s Username and Password, and Resetting to FactoryDefaults55CHANGING YOUR MG7315’S USERNAME AND PASSWORD . 55RESETTING TO FACTORY DEFAULTS . 56Configuring Alternate Wi-Fi Security Settings56Troubleshooting Tips60ALTERNATIVES TO WPA2--WPA, WEP AND RADIUS . 56WHAT IF I CAN’T MAKE AN INTERNET CONNECTION RIGHT AFTER INSTALLATION? . 60WHAT IF MY MG7315 HAS BEEN WORKING, THEN STOPS WORKING?. 60WHAT IF I’M GETTING INTERNET SERVICE BUT MY SPEED IS DISAPPOINTING? . 61WHAT IF I'M TOLD THAT MY MG7315 ISN'T APPROVED FOR MY MG7315 SERVICE? . 61WHAT IF I AM CONNECTED WIRELESSLY BUT MY CONNECTION SEEMS SLOW OR KEEPS DROPPING? . 61

WHAT IF I DON’T KNOW MY MG7315’S WIRELESS NETWORK NAME/SSID OR SECURITY KEY/PASSWORD?. 62WHAT IF I THINK THAT WIRELESS DEVICES ARE INTERFERING WITH MY MG7315 WIRELESS ROUTER? . 62Support63WE LIKE TO HELP. . 63LIMITED WARRANTY. 63Compliance64

IntroductionThe Motorola Model MG7315 is an 8x4 DOCSIS 3.0 cable modem with abuilt-in N300 Wi-Fi router that has 4 Gigabit Ethernet ports. This modelconnects to standard cable company Internet service. Model MG7315 canprovide shared Internet access to Ethernet-capable and Wi-Fi devicesincluding computers, smartphones, tablets, HDTVs, game consoles, securitycameras, and streaming media devices.Basic Installation instructions for Model MG7315 are in the Quick Start thatcomes with Model MG7315 and that is duplicated in Chapter 2 of this UserGuide.Model MG7315 has a Configuration Manager that provides a lot of technicalinformation about Model MG7315 and that tells you how to do some usefulthings as summarized below. Please note that some users will never needto use the Configuration Manager.Chapter 3: Alternate Ways to Connect Your Coax CableChapter 4: Connecting Devices to Your Cable Modem/RouterChapter 5: Setting up an HDTV, Streaming Media Device, or Other DeviceChapter 6: Accessing the Configuration Manager by Using a BrowserChapter 7: Configuring Your MG7315 to Support Devices and Applicationswith Special Requirements, like Games Played on Game Consoles and PCs,and Security CamerasChapter 8: Changing Wireless SettingsChapter 9: Changing Firewall SettingsChapter 10: Tuning Wireless PerformanceChapter 11: Parental ControlChapter 12: Troubleshooting Tips

Quick StartPackaged with your MG7315 modem/routerPower CubeEthernet CableCoax WrenchVelcro Cable Tie

Let’s get startedIf you don’t have cable Internet service, please order that from your cableservice provider.Now connect your MG7315 as shown on the next panel.Connecting to a Coax CableSoon you’ll need to connect your MG7315 to a“live” coax cable. Sometimes a cable willalready be available. Sometimes there’s a coaxwall jack available, and you connect to the jackwith a coax cable. Your MG7315 can also sharea coax cable attached to a TV by using a coaxsplitter.

ON/OFF buttonPOWERConnect the supplied powercube between the powerjack and an electrical outlet.RESETWLAN buttonWi-Fi on/off buttonWPS buttonETHERNET (LAN 1-4)You can connect acomputer, HDTV, gamestation, or otherEthernet-capable device toany of these 4 LAN ports.COAXConnect a “live” coax cableto the modem’s COAXconnector as discussedabove. (Tighten the nut so it’sfinger tight. You may want touse the supplied wrench.Make the connection snugbut not over-tight.)

Prepare to activateBy now you should have: Subscribed to cable Internet service. Connected your MG7315. Powered up your MG7315. To do this, the On/Off button needs to be On.Wait for the green online connection lightto stop flashing and remainsolidly lit. This may take up to 15 minutes.You should have a recent cable bill handy because it has your accountnumber and you’ll probably need that.If you’re asked for information about the MG7315, you can find this on thelabel on the bottom of the MG7315.ActivateFor some service providers, you activate by calling them. Many serviceproviders including Comcast and Cox prefer that you activate by opening theWeb browser of a computer that’s plugged into one of the MG7315’sEthernet ports.If you don’t have a computer, you can use the Web browser of a Wi-Fi devicesuch as a smartphone or tablet. In that case you’ll need the unique WirelessNetwork Name and Password printed on the bottom of your MG7315. You’lluse these in setting up your wireless device to connect to the MG7315. Onceyou’ve connected, you can open the browser of that wireless device.

For Comcast XFINITY Users Only:If the activation page does not appear, please go towww.xfinity.com/internetsetup for more information and to activate yourmodem.Here is a list of phone numbers for some major cable serviceproviders. (Note that this list is subject to change.)Comcast1 (855) 652-3446Time Warner1 (855) 704 4503Bright House1 (888) 289-8988Suddenlink1 (877) 794-2724Cable One1 (877) 692 2253Cox1 (888) 556-1193RCN1 (866) 832-4726Once your MG7315 is activated either online or by phone,your service provider will provision your MG7315 service.Typically this takes less than 5 minutes, but in some cases thismay take 30 minutes or longer to complete.Try to browse the Web using a device connected via Ethernet or Wi-Fi to theMG7315. If browsing works, Congratulations! Your MG7315 is working.If your MG7315 is NOT working, see Troubleshooting Tips below.

Configuration ManagerMost MG7315 users never use the Configuration Manager. Here are somereasons for using the Configuration Manager: You want to change the wireless router setup. For instance, maybe you’rereplacing a router and want to use your existing Wireless Network Nameand/or Password instead of the unique ones that come with the MG7315. You want to set up special Internet gaming settings. You want to set up parental controls including white lists and/or black listsfor certain users and times. You want to get performance information about the MG7315 modem/routerand/or built-in router. This can be helpful in optimizing wirelessperformance.If you need to access the MG7315 Configuration Manager, open your Webbrowser. Type http://192.168.0.1 in the address bar and press the Enterkey.In the login dialog box, type the following User Name and Password in lowercase, then click OK.User Name:adminPassword:motorolaThe status page will appear. If the Status page doesn’t appear, please seethe Troubleshooting Tips below.For details about the Configuration Manager, please see Chapter 6 in thismanual.

Wireless RouterAs noted before, the MG7315 has a unique Wireless Network Name/SSIDand WPA/WPA2 Wireless Security Key/Password printed on the MG7315’sbottom label. If you don’t change these, you should set up your wirelessdevices to work with this SSID and security key.Note that wireless performance depends on a number of factors. Pleasekeep these things in mind: Where possible, put the MG7315 in a central place so that it’s not too faraway from your other wireless devices. Try to avoid interference from other wireless devices such as Bluetoothheadsets and stereos, and 2.4 GHz cordless phones and base stations. Don’tput the MG7315 close to these interfering devices. Sometimes it helps to change the MG7315 wireless channel frequency toreduce interference with neighbors’ wireless networks. This is discussed inthe Troubleshooting section.

Front Panel LightsDuring Power up, the lights will blink for about a minute.LIGHTCOLORPowerUpstreamGreenGreen orBlueDESCRIPTIONON:MG7315 power onOFF:MG7315 power offGreen Blinking: Ranging in progressConnected on 1 channelGreen ON:†Blue Blinking: Negotiating bonded channel(s)Bonded with 2 or more channelsBlue ON:OFF:DownstreamOnline1 23 4EthernetGreen orBlueGreenGreen orAmberLAN portsWLANWPS†GreenGreenUpstream not connectedGreen Blinking: Scanning for DS channelConnected on 1 downstream channelGreen ON:†Blue Blinking: Negotiating bonded channel(s)Blue ON:Bonded with 2 or more channelsBlinking:ON:OFF:Trying to go et data is flowingConnected at highest LANspeed, 1 GbpsConnected at 10 or 100 MbpsNo connectionBlinking:ON:OFF:Data is flowingWi-Fi is enabledWi-Fi is not enabledBlinking:ON:WPS is in discovery modeLight will remain solid afterWPS configuration is successfulIf a blue light blinks continuously, this indicates partial service (at least one designatedchannel has not completed bonding). You should still get high Internet speeds, but yourservice provider may want to know so they can adjust their network.

Alternate Ways to Connect Your Coax CableAs summarized in the Quick Start, one important connection is the coaxialcable connection that carries your cable Internet service to your MG7315.Here are the main ways you can make that connection:1) Use the loose end of an available “live” coaxial cable from your cableservice provider. Plug the loose end into the Coax jack of your cablemodem.2) If there’s a “live” coax jack in your wall, connect a coax cable betweenthat jack and the Coax jack of your cable modem.3) Use a “live” cable that’s plugged into one of your televisions. If you stillwant cable TV to go to that TV set, you can get a coaxial splitter andtwo cables of the right length as shown below.

Connecting Devices to Your Cable Modem/RouterYou can connect computers, smartphones, tablets, game consoles, securitycameras, streaming media devices (like Roku, Chromecast & AppleTV),Internet-enabled HDTVs and other devices to your cable modem/router.You can connect these devices either with an Ethernet cable (a wiredconnection), or via Wi-Fi (a wireless connection).An Ethernet connection is normally a faster, more reliable connection than awireless connection. To make an Ethernet connection, you need a devicewith an Ethernet connector and a cable to connect between that device andyour cable modem. In some cases, this may be impossible because of thelocation of the devices. In those cases, or if the device doesn’t have anEthernet connector, you will need to create a wireless connection asdescribed below.Connecting a Device via EthernetTo make the connection at the Ethernet-capable device, simply plug in oneend of the Ethernet cable to an Ethernet jack on the device. At the cablemodem, plug the other end of the cable into any of the cable modem’s LANjacks. You can connect up to four devices by using the four LAN jacks.

Connecting a Smartphone, Tablet or Other WirelessDevice via WirelessYou will need to enter your wireless network name (SSID) and password intoeach client device that you want to connect to your network. If you haven’tchanged the factory settings, you can find these on a label on the bottom ofyour modem’s stand. If you have changed the network name and/orpassword, use your new values. (See Chapter 8 if you want to change yourwireless settings).If you want to connect devices to a Guest Network, use the Network Nameand Password for that network. (See Chapter 8 if you want to set up a GuestNetwork).Wireless devices vary, but they all have a Wireless Settings area. There youshould first select the wireless network you want, namely the wirelessnetwork name or Guest network name of the MG7315. Now enter thepassword for your wireless network. Make sure to turn wireless ON on yourclient devices. Normally that’s all you need to do.

Setting up an HDTV, Streaming Media Device, orOther DeviceA typical HDTV, for instance, has an Input or Setup section. Within thatsection there’s normally a Network section. In that section you may need tospecify that you have an Ethernet connection if that’s how you connect tothe MG7315. If you want to connect wirelessly to the MG7315, you’ll need toselect its wireless network name and then enter its wireless password.

Accessing the Configuration Manager by Using aBrowserModel MG7315 has a Configuration Manager that provides a lot of technicalinformation about Model MG7315 and that tells you how to do some usefulthings. Please note that some users will never need to use the ConfigurationManager.You can access the Configuration Manager from a computer or any otherdevice that has a browser and that is connected via Ethernet or wirelessly toyour cable modem. If you will be changing wireless settings, it’s much betterto use a device that connects via Ethernet while you make these changes.To access the Configuration Manager, do the following:1) Open your browser.2) Type 192.168.0.1 into your browser’s address bar and press Enter.

You should see this page:3) Type admin in the Username field.4) Type motorola in the Password field.

5) Click the Login button.

This should bring you to the Basic Status and Settings page shown below.The Basic Status and Settings page gives you information about yourInternet connection, lets you view and modify your Wi-Fi privacy settings,and shows you basic information about your cable modem’s addresses andsoftware version. The logout link lets you end your session with theConfiguration Manager.The Advanced button at the top of the page takes you to pages with moreextensive information and options to configure your cable modem/router.

You can return to the Basic Status and Settings page from any Advancedpage by clicking the Motorola stylized M Logo in the upper left-hand cornerof the page.Note the circled (i) ‘information’ icons to the right of the page. You can clickthe icons for descriptions of entries:The information icons appear on every page, including Advanced pages.The Advanced pages include more detailed status information, as well asexhaustive configuration options for the Wi-Fi, Router and Firewall functionsof your device. In addition, there is a Parental Control page, and pages to setup Virtual Private Networks (VPNs).

Click the Advanced button. Note the Menus and Submenus at the top of thepage. The currently selected menu item is highlighted (top row), andsubmenu items corresponding to the selected menu item are displayed inthe second row. The currently selected submenu item is indicated by a smallwhite pointer underneath it.In this screenshot, the menu item Status and submenu item Software areselected.The following sections in this guide will walk you through the features thatusers most often want to configure.

Configuring Your MG7315 to Support Devices andApplications with Special RequirementsFor Games Played on Game Consoles and PCs, andSecurity CamerasDevices including game consoles and security cameras often require specialrouter settings to work correctly. This may also be true of games that youplay on a PC or another device. For gaming, you probably want to use specialsettings if you’re playing another person or a computer over the Internet.You don’t need special settings for games that don’t involve connecting toanother player or computer over the Internet.Typically, you will have to open ports on your router to support these devices.There may be other settings that you need to change.To open ports, first log into the Configuration Manager as described inchapter 4. In summary, you type 192.168.0.1 in the address bar of yourbrowser, go to that address, enter the Username admin and Passwordmotorola, then click the Login button.This will bring you to the Basic Status and Settings page. Click the Advancedbutton in the upper right. This will bring you to the Status Æ Software page.Hover over the Advanced Router menu item, and select the Forwardingsubmenu:

You can create forwarding rules for both IPv4 and IPv6 environments. Theserules determine how data flows from the address to specified LAN addressesand ports. In this document we will describe how to create a rule for an IPv4network. The steps are similar for IPv6.To create an IPv4 Forwarding Rule, fi

Do not put the cable modem/router in water. Do not use the cable modem/router outdoors. Keep the cable modem/router in an environment that is between 0 C and 40 C (between 32 F and 104 F). Do not place any object on top of the cable modem/router since this may cause overheating. Do not place the cable modem/router in a .

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