IT Essentials: PC Hardware And Software V4.0 Scope And .

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Cisco Networking Academy ProgramIT Essentials: PC Hardware and Software v4.0 Scope andSequence (April 2007)This document is a preliminary overview of the new Cisco IT Essentials: PC Hardwareand Software v4.0 curriculum and is subject to change since the courses are still underdevelopment. The English version of IT Essentials: PC Hardware and Software v4.0 willbe available in June 2007.Target AudienceIT Essentials: PC Hardware and Software v4.0 is intended for students in high school,technical school, community college, or a four-year institution who want to pursue careersin IT and gain working knowledge of how computers work, how to assemble computers,and how to troubleshoot hardware and software issues.PrerequisitesThere are no prerequisites for this course.Target CertificationsIT Essentials: PC Hardware and Software v4.0 helps to prepare students for theCompTIA A certification exams (www.comptia.org). The fundamental portion of thecourse, chapters 1–10, prepares students for the required CompTIA A Essentials exam.The advanced part of the course, chapters 11–16, prepares students for CompTIA’sthree job environment certification exams: IT technician (220-602), remote supporttechnician (220-603), and bench technician (220-604).This course also aligns to the objectives in the first three modules of the EUCIP ITAdministrator certification (www.eucip.org): Module 1 PC Hardware, Module 2 OperatingSystems, and Module 3 Local Area Networks and Network Services.Curriculum DescriptionThis course covers the fundamentals of computer hardware and software as well asadvanced concepts. Students who complete this course will be able to describe theinternal components of a computer, assemble a computer system, install an operatingsystem, and troubleshoot using system tools and diagnostic software. Students will alsobe able to connect to the Internet and share resources in a network environment. Newtopics included in this version include laptops and portable devices, wireless connectivity,security, safety and environmental issues, and communication skills.Hands-on lab activities will continue to be an essential element of the course. In supportof this, virtual learning tools have been integrated into this course. The Virtual Laptop,Virtual Desktop, and Virtual Printer and Scanner are stand-alone tools designed tosupplement classroom learning and provide an interactive "hands-on" experience inlearning environments with limited physical equipment.All contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 1 of 18

Cisco Networking Academy ProgramCurriculum ObjectivesThe primary objective of this course is to prepare students for entry-level positions in theIT field within several different working environments A corporate or mobile environment with a high level of face-to-face client interaction. Jobtitles include enterprise technician, IT administrator, field service technician, and PCtechnician. A remote-based work environment where client interaction, client training, operatingsystems, and connectivity issues are emphasized. Job titles include remote supporttechnician, help desk technician, call center technician, IT specialist, and representative. Settings with limited customer interaction where hardware-related activities are emphasized.Job titles include depot technician and bench technician.In addition, students will gain confidence with the components of desktop and laptopcomputers by learning the proper procedures for hardware and software installations,upgrades, and troubleshooting.By the end of the course, students will be able to complete the following objectives: Define information technology (IT) and describe the components of a personal computer Protect herself or himself against accidents and injury, protect equipment from damage, andprotect the environment from contamination Perform a step by step assembly of a desktop computer tower Explain the purpose of preventive maintenance and identify the elements of thetroubleshooting process Explain, install, and navigate an operating system; upgrade components based on customerneeds and perform preventive maintenance and advanced troubleshooting Describe, remove, and replace select components of a laptop; upgrade components basedon customer needs and perform preventive maintenance and advanced troubleshooting Describe, remove, and replace select components of a printer/scanner; perform preventivemaintenance and troubleshooting Describe and install a network; upgrade components based on customer needs and performpreventive maintenance and advanced troubleshooting Apply good communication skills and professional behavior while working with customers Perform advanced installation of a desktop computer tower; select components based oncustomer needs and perform preventive maintenance and advanced troubleshooting Upgrade security components based on customer needs and perform preventivemaintenance and advanced troubleshootingMinimum System RequirementsThe hands-on lab portion of the IT Essentials: PC Hardware and Software v4.0 courserequires the following computer configurations and peripheral equipment.Typical Lab LayoutFor the best student learning experience, we recommend a typical lab size of 12 to 15students and a ratio of one Lab PC per student. A ratio of one Lab PC for two students isthe minimum acceptable for the hands-on lab activities. Some of the lab activities requireAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 2 of 18

Cisco Networking Academy Programthe student Lab PCs to be connected to a local network.The student Lab PCs will be in various states of assembly and repair and therefore arenot suitable for viewing the curriculum.Lab PC Hardware Requirements PC Tower Case with 300W power supply PCI, PCIe, or AGP-compatible motherboard Intel Pentium/Celeron family, AMD K6/Athlon/Duron family, or compatible processor, 300MHz or faster recommended Cooling fan and heat sink Two 128 MB memory modules (minimum) or two 256 MB memory modules (recommended) Some labs will require one module of RAM to be uninstalled or the simulation of a faultymodule for troubleshooting purposes. 128 MB is the minimum requirement to run the full functions of Windows XP Pro Floppy drive 15 GB hard drive (minimum); 20 GB or more (recommended) The system must support a full install of Windows XP and two 5 GB partitions. CD-ROM (minimum) or 24x CD/DVD-ROM (recommended) Ethernet card PCI, PCIe (recommended), or AGP video card Ribbon cables to connect HDD/CD/Floppy Mouse Keyboard Super VGA (800 x 600) or higher-resolution video monitorLab PC Software requirementsIT Essentials PC v4.0 content focuses on Microsoft Windows XP and Windows 2000operating systems since Vista is not a required subject for either CompTIA A or theEUCIP IT Administrator certification. Only Microsoft Windows XP Professional (Media CD) is needed to complete the curriculumlabsMicrosoft offers programs for academic institutions to purchase software at a reducedcost. An example of such a program is the MSDN Academic Alliance, which can be foundat http://msdn.microsoft.com/academic. Please visit the Microsoft Website for yourcountry or region to learn more.Lab PC Repair ToolsThe computer toolkit should include the following tools: Phillips screwdriver Flathead screwdriver Hex Socket Drivers (various sizes) Needle-nose pliersAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 3 of 18

Cisco Networking Academy Program Electrostatic discharge (ESD) wrist strap and cord Electrostatic discharge (ESD) mat with a ground cord Safety glasses Lint-free cloth Electronics cleaning solution Flashlight Thermal compound Multimeter (optional) Compressed air service canister (optional due to globally varying classroom health andsafety laws)Additional Items and ResourcesRecommended: One Internet connection for each student to conduct Internet searches and downloaddrivers One integrated printer/scanner/copier per two Lab PCs One Linksys wireless router/switch or equivalent per two Lab PCs, Linksys model WRT300N preferred One Wireless PCI network adapter (compatible with the above wireless router/switch) foreach Lab PCMinimum: One Internet connection for Internet searches and driver downloads (this could be theinstructor's workstation) One integrated printer/scanner/copier for the class to share One Linksys wireless router/switch or equivalent for the class to share, Linksys model WRT300N preferred Two Wireless PCI network adapters (compatible with the above wireless router/switch) forthe class to shareMinimum Equipment Required to View the CurriculumThe computer-to-student ratio for viewing the curriculum is 1:1. The recommendedaverage class size is between 15 and 20 students. The curriculum computer can be anycomputer that supports Internet Explorer v5.0 or higher and Flash Player v6.0 or higher.Note: This curriculum will include optional virtual equipment as part of the coursecontent: Virtual Desktop, Virtual Laptop, and Virtual Printer and Scanner. In orderto fully use these optional virtual tools, the curriculum-viewing computers shouldhave a minimum of 512MB RAM and Windows 2000.Course OutlineIT Essentials: PC Hardware and SoftwareThis course provides an excellent introduction to the IT industry and in-depth exposure topersonal computers, hardware, and operating systems. Students learn the functionality ofAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 4 of 18

Cisco Networking Academy Programvarious hardware and software components and best practices in maintenance andsafety issues. Through hands-on lab activities, students learn how to assemble andconfigure computers, install operating systems and software, and troubleshoot hardwareand software problems.Prerequisites: NonePart 1: Fundaments1. Fundamentals: Introduction to the Personal Computer1.11.21.31.4Explain the IT industry and your place in it1.1.1Identify the education and certifications required1.1.2Describe the A certification1.1.3Describe the EUCIP certification1.1.4Identify advanced careersExplain the differences between PCs based on implementation needs1.2.1Gather information from the customer about use1.2.2Describe a home computer1.2.3Describe an entertainment/gaming computer1.2.4Describe a work computer1.2.5Describe an advanced work computer1.2.6Describe a server1.2.7Determine the type of computer based on customer needsIdentify the names, purposes, and characteristics of cases and power supplies1.3.1Describe cases1.3.2Describe power suppliesIdentify the names, purposes, and characteristics of internal components1.4.1Identify the names, purposes, and characteristics of motherboards1.4.2Identify the names, purposes, and characteristics of processor/CPUs1.4.3Identify the names, purposes, and characteristics of cooling systems1.4.4Identify the names, purposes, and characteristics of RAM and ROM1.4.5Identify the names, purposes, and characteristics of adapter cards1.4.6Identify the names, purposes, and characteristics of drives1.4.7Identify the names, purposes, and characteristics of internal cables1.5Identify the names, purposes, and characteristics of ports and cables1.6Identify the names, purposes, and characteristics of input devices1.7Identify the names, purposes, and characteristics of output devices1.8Explain system resources and their purpose, IRQ, I/O Address, and DMA1.9Chapter summaryAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 5 of 18

Cisco Networking Academy Program2. Fundamentals: Safe Lab Procedure and Tool Use2.12.22.32.4Identify safe working conditions and procedures2.1.1Identify safety procedures and potential hazards for users andtechnicians2.1.2Identify safety procedures to protect equipment from damage anddata from loss2.1.3Identify safety procedures to protect the environment fromcontaminationIdentify tools and software used with PC components and their purpose2.2.1Identify hardware tools and their purpose2.2.2Identify software tools and their purpose2.2.3Identify organizational tools and their purposeImplement proper tool use2.3.1Demonstrate proper use of wrist strap2.3.2Demonstrate proper use of antistatic mat2.3.3Demonstrate proper use of various hand tools2.3.4Demonstrate proper use of cleaning materialsChapter summary3. Fundamentals: Computer Assembly Step by Step3.1Open the case3.2Install the power supply3.3Attach components to the motherboard and install the motherboard3.3.1Install a CPU and heat sink/fan assembly3.3.2Install the RAM3.3.3Install the motherboard3.4Install internal drives3.5Install external drives3.63.73.5.1Install the optical drive3.5.2Install the floppy driveInstall the adapter cards in the appropriate slots3.6.1Install the NIC3.6.2Install the wireless NIC3.6.3Install the video adapter cardConnect all internal cables3.7.1Connect the motherboard power cables3.7.2Connect the drive power cables3.7.3Connect the drive data cablesAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 6 of 18

Cisco Networking Academy Program3.83.9Reattach the side panels and connect the external cables to the computer3.8.1Reattach the side panels to the case3.8.2Connect peripherals to the computer3.8.3Connect other external cables to the computer3.8.4Connect the hub and all-in-one printer to the computer using USBcableBoot computer for the first time3.9.1Identify beep codes3.9.2Describe how to enter BIOS and use settings3.10 Chapter summary4. Fundamentals: Basics of Preventive Maintenance and Troubleshooting4.1Explain the purpose of preventive maintenance4.2Identify the elements of the troubleshooting process4.34.2.1Gather data from the customer4.2.2Verify the obvious issues4.2.3Try quick solutions first4.2.4Gather data from the computer4.2.5Evaluate the problem and implement the solution4.2.6Close with the customerChapter summary5. Fundamentals: Operating Systems5.15.25.35.4Explain the purpose of operating systems5.1.1Describe the characteristics of modern operating systems5.1.2Explain operating system conceptsDescribe and compare operating systems to include purpose, limitations, andcompatibilities5.2.1Compare and contrast operating systems5.2.2Compare and contrast network operating systemsDetermine operating system based on customer needs5.3.1Identify job tasks, applications, OS, and ensure compatibility5.3.2Determine minimum hardware requirements5.3.3Ensure compatibility with platformInstall an operating system5.4.1Identify hard drive setup procedures5.4.2Install the OS using default settings5.4.3Prepare diskAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 7 of 18

Cisco Networking Academy Program5.55.65.75.85.4.4Create accounts5.4.5Complete the installation5.4.6Describe custom installation option5.4.7Identify the boot sequence files and registration files5.4.8Describe how to manipulate OS files5.4.9Describe directory structuresNavigate a GUI (Windows)5.5.1Manipulate items on the desktop5.5.2Install, remove, and configure control panel applets5.5.3Install, navigate, and uninstall an application5.5.4Describe upgrading OSIdentify and apply common preventive maintenance techniques for OS5.6.1Create a preventive maintenance plan5.6.2Schedule a task using the Schedule Task Wizard5.6.3Back up the hard driveTroubleshoot operating systems5.7.1Gather data from the customer5.7.2Verify the obvious issues5.7.3Try quick solutions first5.7.4Gather data from the computer5.7.5Evaluate the problem and implement the solution5.7.6Close with the customerChapter summary6. Fundamentals: Laptops and Portable Devices6.16.26.3Describe laptops and the various portable devices currently available6.1.1Identify the common uses of laptops6.1.2Identify the common uses of PDAs and SmartphonesIdentify the names, purposes, and characteristics of laptops6.2.1Describe the components found on the outside of the laptop6.2.2Describe the components found on the inside of the laptop6.2.3Describe the components found on the laptop docking stationCompare and contrast desktop and laptop components6.3.1Compare and contrast desktop and laptop motherboards6.3.2Compare and contrast desktop and laptop processors6.3.3Compare and contrast desktop and laptop power management6.3.4Compare and contrast desktop and laptop expansion capabilitiesAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 8 of 18

Cisco Networking Academy Program6.4Explain how to configure laptops6.4.1Describe how to configure power6.4.2Describe installation of laptop components6.5Define the various mobile phone standards6.6Identify common preventive maintenance techniques for laptops and portabledevices6.76.86.6.1Identify appropriate cleaning procedures6.6.2Identify optimal operating environmentsTroubleshoot laptops and portable devices6.7.1Gather data from the customer6.7.2Verify the obvious issues6.7.3Try quick solutions first6.7.4Gather data from the computer6.7.5Evaluate the problem and implement the solution6.7.6Close with the customerChapter summary7. Fundamentals: Printers and Scanners7.17.27.3Describe the types of printers currently available7.1.1Describe the characteristics and capabilities of printers7.1.2Explain printer-to-computer interfaces7.1.3Describe laser printers7.1.4Describe impact printers7.1.5Describe inkjet printers7.1.6Describe solid ink printers7.1.7Describe other printer typesDescribe the installation and configuration process for printers7.2.1Describe how to set up a printer7.2.2Explain how to power and connect a device using local or networkport7.2.3Describe how to install and update a device driver, firmware, andRAM7.2.4Identify configuration options and default settings7.2.5Explain how to optimize printer performance7.2.6Describe how to print test pages7.2.7Describe how to share a printerDescribe the types of scanners currently available7.3.1Describe scanner types, resolution, and interfacesAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 9 of 18

Cisco Networking Academy Program7.47.57.67.77.3.2Describe all-in-one devices7.3.3Describe flatbed scanners7.3.4Describe handheld scanners7.3.5Describe drum scanners7.3.6Compare costs of different types of scannersDescribe the installation and configuration process for scanners7.4.1Explain how to power and connect a scanner7.4.2Describe how to install and update the device driver7.4.3Identify configuration options and default settingsIdentify and apply common preventive maintenance techniques for printersand scanners7.5.1Describe printer maintenance7.5.2Describe scanner maintenanceTroubleshoot printers and scanners7.6.1Gather data from the customer7.6.2Verify the obvious issues7.6.3Try quick solutions first7.6.4Gather data from the computer7.6.5Evaluate the problem and implement the solution7.6.6Close with the customerChapter summary8. Fundamentals: Networks8.18.28.3Explain the principles of networking8.1.1Define computer network8.1.2Explain the benefits of networksDescribe types of networks8.2.1Describe a LAN8.2.2Describe a WAN8.2.3Describe a WLAN8.2.4Explain Peer to Peer8.2.5Explain Client/ServerDescribe basic networking concepts and technologies8.3.1Explain bandwidth8.3.2Describe IP addressing8.3.3Define DHCP8.3.4Describe common network protocolsAll contents are Copyright 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.Page 10 of 18

Cisco Networking Academy Program8.3.58.48.5Define ICMPDescribe phys

technician (220-603), and bench technician (220-604). This course also aligns to the objectives in the first three modules of the EUCIP IT Administrator certification (www.eucip.org): Module 1 PC Hardware, Module 2 Operating Systems, and Module 3 Local Area Networks and Network Services. Curriculum Description This course covers the fundamentals of computer hardware and software as well as .

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